We should all know this but often people reflect back to us how we treat them. I was reluctant to go in here because of the reviews with people complaining about the staff. However, I have to wonder if maybe with a bit more effort at being kind and polite most people would find that the staff most of the time will be kind in return. I have traveled a lot for work and I tend to switch to cultural habits from the people from each area. A little bow when saying thank you, a little humility, and kindness go very far. When the Mom handed me a menu I looked her in the eyes and took it with both hands showing respect. She caught it and appreciated it. I tend to treat people well, engage with them, listen, and show genuine interest and that often makes all the difference. Yes, this is a family business. Yes, a young girl was working the front counter and she was very good at it. I asked a few questions while I was waiting and let her know this was our first time. Because we had a large order I could not carry it all by myself. She offered to help carry it out and I thanked her as anyone should. I noticed her mom was paying attention standing just behind the wall and when she could see that I was treating her daughter well she came out and offered to help and thank me for coming in. I asked for some extra napkins and mentioned we had just moved in. She quickly got me napkins, tossed in extra fortune cookies, and offered free drinks too! I thanked her again and asked if I could take a picture of the flames, her daughter repeated it in their native language, and instead of saying know she asked the cook to stand back and let me take a picture (I did not ask why I wanted it). I told her I'm a photographer (which I am). And then I encouraged the cook to come back into the picture. Ok, that was a lot, so how about the food? We had the egg drop wonton soup. Typical soup, very good wontons. We ordered the Pu Pu Platter to get a sample of a few things. She gave us two orders! My wife liked the shrimp and fried crab (I'm not a fan of most fried foods). But I liked the wing, the beef stick and the spare rib. All worth getting again. We would not order the crab Rangoon again, it was overcooked and hard inside. The fried rice was moist and tasty but could use a pinch more salt. Some have complained the vegetable pieces were too big and not soft, I think that's a matter of taste. I like my vegetable firm, not mushy. They were correctly cooked for us and you could still taste the vegetables for what they are. We had chicken egg foo young and I had better but this was still very good. We would order it again too. Last, I tend to not like sweet and sour dishes but my wife does. She ordered a sweet battered beef in a dark sweet sauce. It was not my favorite, but tasted similar to other places. She liked it. Will we be back? Yes. Recognize that the family that owns the restaurant is authentic and they may have a bit different cultural habits. Treat them nice, be polite and respectful, and in return, they will be kind and generous with you. read more

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Needed some take out and gave this place a try. So glad we did, we will definitely become regulars. From the sweet young lady at the cash register, to the food being hot and ready as promised, their service is great. And our food was outstanding. Very fresh ingredients and well flavored sauces. read more

Main Moon - Kung Pao chicken - New American Near Me - Richlands, North Carolina

Food was some of the worst Chinese food that I've ever tasted. I chose this place because it was the closest place to me using door dash. The lo mein taste like it was cooked in a dirty wok and the general chicken was red instead of brown and had a ketchup taste. Definitely would not. read more

Main Moon - Its supposed to be 10. General Tso's Chicken but the sauce taste like it has ketchup in it and it red instead of a golden brown - New American Near Me - Richlands, North Carolina

Great place for takeout. the place is very clean and delicious. I would come back again. The service was amazing if your kind to them the treat you kind too. read more

Short & to the point. I got exactly what I ordered & it was delicious! I'll be back again.

I have eaten here many times and yes, many of your complaints on the reviews are true, they many times seem rude, young child waits on you, they seem rushed and unfriendly. You need to remember this is not being rude or disrespectful, it's their heritage from their country. So, they're also teaching the child work habits and working on customer service meeting with the rude customers. I enjoy their food and seeing the child or lady that welcomes me when I get to the drive through, and they have very helpful, and this is welcomed since I am handicapped and unable to walk. They have shown empathy and care. Finally, many have said the only Chinese or Asian in Richlands, so they drive miles to another town to get their food. Well, it's not the only place in Richlands. Have you seen the: Fuji Asian Bistro 9001 Richlands Hwy, Richlands, NC 28574 read more

Ok so this is the first Chinese joint we tried since we moved to NC. It's the only Chinese restaurant in Richlands and just a mile away from our house. The food is mediocre, the lady was very nice. The restaurant it's self was pretty small and not too clean. I'm glad we decided to take it to go because there was no way I could eat there. It's cool because you can call in an order and pick up at a window with out having to get out your car. I got their house special fried rice, fried chicken wings, beef broccoli and sweet and sour pork. My husband got some orange chicken and chicken tso he liked his. We will try more next time. read more

Very rude customer service. Bland food. The vegetables were way too big. Don't usually have to use a knife to eat Chinese food. The crab rangoons were chewy and had little to no filling. I was waited on by a young child at the register Was rushed through ordering and then had to wait over 1/2 hour for my take out food and got reprimanded when I asked if it would be done soon after 20 minutes read more

Hes pretty good, the food was fresh and about 15mins for my order to be ready. I ordered sesame chicken with shrimp fried rice. He had about 4-5 people in front of me so i think that was pretty quick. And i love the scallops from here read more

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It's just Chinese take out. Nothing fancy or special. We ate here once and probably won't eat here again, we try to support as local as possible, but it is difficult when the food isn't that good. The service was also sub par, the gentleman at the pickup window was very short and he will surely snatch your payment from your hand, but will close the window on you if you try to talk to him. read more

We went here for the first and last time today. We got a seafood mix, chicken lo mein, and crab rangoon. The seafood had only a few bay scallops that were thawed and bland. The vegetables were cut with a hacksaw and large. There was no care taken to make a nice presentation or to ensure reasonable cuts to eat. The other seafood was some shrimp which was quite good and some initation crab. The crab ended up as dog food as it was gummy and with no semblance of flavor. Finally, the sauce was an ill-flavored water. The lo mein was passable and the chicken was cooked well. The sauce was nothing more than some soy sauce. The crab rangoon looked like each were two triangles of won ton fried in something that made them turn yellow. There was no hint of saffron or turmeric, so it was a mystery how it turned yellow. In any event, the crust was not crisp but chewy-- in a bad way. The filling was minimal, but the 1/2 teaspoon bite was good with a definite taste of crab. The drive up was a taste of rude behavior, including the snatching of the payment and a thrusting of the food at me. read more

This restaurant used to have the best Chinese food in the area but their quality or seasonings have been amiss for the past few years. All of the fried foods taste the same, like they have been fried in old grease which seems to not agree with my tummy anymore. The egg drop soup is decent tho. It's a good place to stop if you aren't easily tempted by pizza or sub sandwiches nearby. read more

Tried them for the first time today. Slightly bland but not bad for the price. Large portions made fresh. I would definitely go back.

This used to be one of our favorite Chinese places, but it went downhill when we order a combo rice not fully cooked everything just changed and it just didn't taste the same anymore. So now we go to a Chinese place and get takeout In Kinston. read more

Don't bother. Just keep your money and stay home. If there was zero stars, I'd give them that. Not good at all.

Great Chinese and they have never messed up my order. The egg rolls and the lo mein are the best bit everything I have had there is great

Considering it's the only Chinese food in Richlands, it's not bad. The portions are pretty good. My only problem is the egg rolls are always over cooked & the Fried rice sometimes is bland tasting. The owners are friendly. read more

Theyre food isnt as good anymore. Theyre crab ragoons barely have any filing. Their portions are Cheap now for the price you pay. Disappointed. .. read more

I'm pretty sure this is a family owned and operated business and I come here pretty often to get mei fun and general tso's chicken for my fiancé and I. Today when I came in to get my food I saw them butchering fresh meat in the back. They are always nice to me and the food is always great and fresh tasting, it never tastes old or frozen. Plus they're really fast. I recommend it over any other place around simply bc they always have consistent quality and I haven't been disappointed any of the multiple times I've been here. Deserves better ratings. read more

Food is average. The people are very rude . Will not be going back because of the rudeness.

Food was lousy. I didn't feel well after eating it. The place was dirty and very HOT! They had a fan. Too many flies for me. We won't be back. read more

The food is always fresh and good although I cannot seem to get a total over the phone before they say goodbye lol

Modest looking Chinese restaurant - take-out. Friendly and efficient staff. Prompt service. Fairly typical American Chinese cuisine includes Kung Pao, Sesame and General Tso dishes, also more authentic Szechuan and Hunan dishes. I like curry and this restaurant has the best Chinese style chicken curry in the entire Jacksonville-Richlands area. The Szechuan chicken is very good too. Standard pork fried rice is very good and even egg fried rice which is not on the menu, but they will make, is excellent. Vegetable Lo-Mein is excellent. I left the UK to live in the states in 2002, at the age of 42. I had eaten Chinese food extensively in the UK and Ireland and was disappointed when I came to America to find Chinese food was not as good, lacking flavour and too sweet. It's as if restaurants are afraid to use the amount of spices that I had been used to. By spicy I don't mean hot, I mean contains a lot of spices, hence flavour. Also, pancake, egg and spring rolls do not contain bean sprouts - why? In fact, in too many restaurants bean sprouts are not to be found in any of the food. Duck also appears to be a forgotten Chinese meat in too many restaurants. Given the restrictions that the US public has managed to incur on the flavour of Chinese food, I can say that Main Moon does a pretty good job at trying to remain authentic. Definitely worth visiting every week or two for me. read more

Decent food. Definitely large portions for the price. As many others have posted, the place looks a little shady but the food was good. I had the cashew chicken and wasn't too impressed. Husband had the orange chicken and stated it was pretty good. I'm looking forward to trying something new next time. read more

Consistently poor food quality.. I really wanted this place to be something good, b/c I live nearby, and I've ordered so many different meals trying to find one that isn't bad... but to no avail. The food tastes like it was frozen beforehand and my Crab Rangoon is ALWAYS underfried..... read more

I would give less than one of possible. Horrible food, horrible service, overcharge on price during lunch.

I was happy with my sweet and sour chicken. The meal was not too greasy and the fried rice had just enough flavor. The price is right too! Unfortunately, the egg roll came out too crispy but it still was okay to eat. I'll try this little joint again. read more

An average rating for an average restaurant. The food is exactly what you could get at pretty much any other Chinese restaurant. The inside is tiny, so I would recommend getting take out instead. They aren't super friendly and don't speak English particularly well, so there can be a bit of a language barrier at times. The food is greasy and low quality. I pretty much only eat here because it's convenient. read more

Ordered from here a few times since we moved here a year ago. They used to have decent ingredients but now it's all fake and plastic tasting. Definitely haven't gone back since. read more

Food is always fresh! Great family owned business! My kids love the fried rice!

Decent grub. Not the best. Definitely not the worst. Priced a little high but not terribly. Biggest complaint is NO DELIVERY. It's 2018, get on that peeps. read more

Food is pretty good, a little bit on the greasy side but we're America. Service is decent, kind of short but they get the job done.

This place may look sketchy but give it a try. The food is awesome and the servings are generous. It isn't really expensive either. I will be going back. read more

I truly give this place no stars. Customer service was horrible and slow. The food was so salty that I was unable to eat it, and I there's no filling in the crab ragoons. I checked the ragoons before I left which I'm glad I did. I complained politely and explained why I was unhappy them. The guy gave me a huge attitude to where I finally said just give me my money back for the ragoons. He reluctantly did while rolling his eyes and slamming things around. Definitely will not order from Main Moon in Richlands, NC ever again!!! read more

it was the worse first off i spent what alot what could be considered a hole weeks pay on food from the main moon in richlands nc last night and it was so bad where i dont know how they are even still open cause there where so many different problems from not enough seasoning using the wrong cut of beef cutting said beef against the grain where its tough and chewy and then you make it with 5% meat and the rest vegetabele's just not the right balance between meat and veg its just a way to get over to where you dont have to put more meat on the plate if you load the plat with veg you save money but all in all will not ever eat there again but the fried rice was ok read more

We love this restaurant! We have tried a lot of different Chinese restaurants lately, and this is the best Chinese food we've had in a long time. The restaurant looks very clean (which consists of just a few tables--we get take-out), and you can see the kitchen, which is nice. We especially like the shrimp fried rice, chicken with broccoli, and egg foo young. We definitely recommend this place! read more

I love this place. Food is always good, prices are reasonable, and I can pickup through the pickup window! Highly recommend!

Worst Chinese experience I have ever had! go to Fuji express instead! I hate leaving bad reviews but the service was horrible and food was even worse! read more

Great take out food! We love the egg rolls, sweet n' sour, pork fried rice and lo mein! Our kiddos can't get enough of the pork fried rice & egg rolls! I only gave a 4 star because the inside isn't the cleanest. No worries though take out!! read more