The management at this place is absolute garbage. And most of the employees honestly reflect that - save for a few actually helpful people. Earlier last week someone in our bowling group started to get a bad headache and we asked our sever to check the first aid kit for an ibuprofen. She said okay, left, and then never said anything about it again. Then we asked the bartender for the same thing (he was the only remotely nice or helpful person) - he said "oh yeah my managers have access to all that stuff, let me send one over to you so he can help you out!" And then the manager comes over and lies to our face saying they don't have a first aid kit on premises which is not only a blatant lie but a ridiculous one... every business needs a first aid kit, but ok. We had the $7 "all you can bowl" pass, and we were interrupted in the middle of our game by a notification to renew our unlimited time at the front desk (apparently they give it to you an hour at a time) and there was a "wait list" so we sat around at our lane that we were already bowling at UNABLE to bowl for about 40 minutes. Wasting our time. No one ever asked us to move or anything? We just sat and waited at the lane we were already using - we could have been bowling that entire time. No comment or help from management when they saw us looking around for help/direction, even though they were walking past us the whole time. We also ordered $11 nachos and the shredded cheese wasn't even melted... the chips and other toppings were sloppily thrown together in a ball so the unmelted cheese and beans and everything. We're in the middle of this clump of chips. A shit experience, but then we went once again last night. Tried the $7 unlimited bowling again and the service was terrible. The manager literally made a direct eye contact with me as he was walking by and I was looking right at him because I needed help with a game card machine... he was about to walk by me until I finally said something to him. He then proceeded to make a displeased face at me when I asked him for assistance with the machine and never said anything at all and then walked past us. Then there was no warning at all about what time they close... the entire arcade/bowling alley's power was just suddenly shut down completely without warning. Was in the middle of a game I paid money for. Not a single server or manager said thank you or goodbye on our way out. They were all ignoring us and shuffling around looking pissed off. Seriously have never felt so unwelcome at a place where you are supposed to have fun. read more

Item 1: The staff of young persons is inspiring and they have dreams. The management is a disgrace and nightmare. I pre-tipped $100 cash after identify fraud. Then, they stuck me with the tab, demanding credit card records and the threat of the police.....ummmm...maybe that is enough said....oh one more thing....on Christmas, meaning today. Go to iRace and avoid this disgrace. Item 2: Wife and husband at the bar said, "I cant believe this n---ger" has a job. Racist, white supremist. See the link(s) following for validation: https://www.chron.com/news/houston-texas/texas/article/Racist-incidents-that-made-headlines-in-Texas-13038708.php Hate Crimes in Katy, TX https://www.chron.com/neighborhood/article/Area-cities-with-the-most-reported-hate-crimes-in-13389037.php Item 3: You could not have fun and feel safe here if you spent more money than anything. No respect for customers, very high turnover in staff. Will call police, we live in a democracy, they are control freaks because of poor wages. Item 4: I worked in Marketing for a Global 100. I could give 5 stars all day with glowing reviews. So anything positive on this review page is a marketing engine and database manipulation. Item 5: Dec 2018 is the worst economic performance of the stock market since Dec 1931. Go to Specs for your drinks, buy PS4 with virtual reality and sit on the couch with your children and keep a fixed cost. Item 6: Do not read any of the positive reviews refer to the data analytics on this site. Item 7: This is the winner. Christmas day the assistant manager was hungover and had an odor of a walking Bob Marley concert from 7 feet away. I asked the MOD (Manager on Duty) if she detected anything. "Maybe but it is practically legal." Objective 3rd Party References: References: http://statelaws.findlaw.com/texas-law/texas-drug-possession-laws.html https://www.dps.texas.gov/rsd/CUP/index.htm http://www.statutes.legis.state.tx.us/docs/HS/htm/HS.481.htm read more

Main event is such an entertaining place to go. From bowling, laser tag, arcade games, pool, great food and drinks, etc., there are so many activities for all ages. Melissa, the bartender, is awesome. She will come check on you at your bowling lane to make sure that the group has what they need. She is very attentive and fast. No matter what you ask of her, she has it there for you before you know it. The manager, Todd, has never failed to stop by our lane every single time we have been to the establishment. He ensures we have received proper, quick service and immediately corrects any problems that customers may have. To add on, Jorge is another one of my favorite bartenders. He is very enthusiastic, accommodating, and genuine. Jorge is the same way- he will come to your lane to ensure that you have revived everything you ordered, even though that goes above and beyond for the duties of a bartender. I love to come to main event to just have some genuine fun, and the staff members mentioned have never failed me. I will always be a customer. read more

horrible service , disrespect from almost every single person i came into contact with , manager provoking customers pretending to call police , disrespectful comments. after spending almost 3 thousand dollars plus amazing tips and this in return never coming back to this crappy place ever doesn't deserve anyone's money . unnecessary complaints from people around that were tooken way to seriously workers , and people around us touching and getting into our faces and no one around thought to stop and help and calm the situation down. other workers laughing at serious situations. especially a woman getting into me and my friends face we are only thirteen years old and she's like 30? with kids of her own . while she's screaming in our faces almost touching us for no reason at all no one thought it necessary to break it apart they decided to provoke it and make everything worse also workers giving dirty looks :) read more

Our recent team outing to the bowling alley was a fantastic experience from start to finish. We began the evening at the bar, where the friendly staff made us feel right at home. The happy hour offerings were impressive, featuring a variety of drinks at great prices, setting a relaxed and enjoyable tone for the night. We ate prior so no food ordered except mozzarella sticks. They were pretty standard bar food. Afterward, we hit the lanes for some friendly competition. The facilities were clean and well-maintained, and the atmosphere was lively yet comfortable. The staff continued to be attentive, ensuring we had everything we needed to enjoy our games. Overall, it was a delightful evening filled with laughter, good food and drinks, and excellent service. It's a perfect spot for team-building or just a fun night out with friends. We're already looking forward to our next visit! read more

This was our first time here and probably our last. We purchased wristbands, which were priced relatively okay. However, we were unaware that almost everything had to be scheduled, so there were odd downtimes. We were also placed on an 1 1/2 hour waiting list for bowling, which went into 2 1/2 - 3 hours, by then my kids were over it and ready to go home. If you're going to schedule events, schedule all of the events. There were more activities that my kids could have participated in. However, since we were told we were next on the list, we didn't wonder off too far. The next on the list turned into 1 1/2 hours, with several open spots being filled by reserved parties. We should have been considered a reserved party when we put our name on the list for an 1 1/2 wait. Nice venue but needs work on functionality. read more

Games are only worthy of playing if half off(Buy $10.95 card on Mondays after 4pm and play on a regular day, but ticket jackpots are LOW, see below for more info) Prices for games are at least $1.50, this is more than the dave and busters. At least Dave and Busters has a dedicated 50% off game play day ALL DAY(wednesdays). Main event only offers half off prices after 10pm, I am not sure why so late but it just doesnt work. Prizes here are cheap and ticket payout is LOW. They have cut back certain game jackpots from 500 to 250. Just not worth my time or money to go play. $7 is only per event, you pick either bowling or pool, not BOTH. Also expect LONG lines during these promos. Once your bowling session is over, you need to wait in line again to play another set. read more

Our goal with going bowling was to help my daughter's lacrosse team bond and I believe it was a success, in part because of the great service we had. Todd and his team catered to our every need. They entered all the names into the scoreboards prior to our group arriving. They distributed the shoes efficiently. The pizza was hot and ready during the bowling, as per my request. I didn't even need to ask for a marker to mark the drinking cups. The package we received was really reasonable as well. Bowling 1 hr, + 2 slices of pizza, + drink, + $10 arcade gift card. The girls loved the arcade as well, which was a surprise to me. I will definitely consider repeating this event at Main Event, Katy. read more

Lemme start off fresh again.. The problem isn't main event entertainment it's mostly weakness in the management team. I am saying weaknesses because there are great managers and it would be rude to not point them out for their amazing effort and loyalty to the company. But the GM is absolutely petty and under qualified for the job. Main event has lost countless managers who I know of that quit because of how dementing she is in trying to stir up drama and talk bad about employees and make fun of their moms? I have been banned from this premises but I'm going through corporate to settle this pettiness because it is not my fault you did not treat people with respect and fairness. read more

Today we had a great time at Main Event, it was fun and we never got bored and the food was amazing. We had chicken tenders but they were so good I was surprised. But the best part was the service they provided. Cat was incredible and FAST! she made sure to tak good care of us. And at the end Todd came to talk to us to make sure we had a good time, he is a really funny guy and I really appreciate the service him and his team provided. 5/5 If you ever come ask for them, i am sure you wont regret it, and they will make sure to make your experience at main event more pleasent. Bryan G. read more

We came out the night before my sisters wedding with our family to celebrate. The entire staff was great from the time we came in. Sierra took care of us at the bar while we ate and drank and waited for our lane. When we got our lane Tricia was our server and was so awesome she took such great care of us while we bowled. Todd and the bowling attendants were so great. In conversation I let them know why we were visiting and they stopped in to congratulate the bride and groom and made our night extra special for the entire group!! read more

Stopped by Main Event after a tough day just to bowl and the staff was beyond amazing! Our server Mikel was such a sweetheart and made sure we was taken care of throughout our time! We were then greeted by the manager Todd (Roll Tide) who not only asked about our experience but asked how it could have been better! I love to see a staff who is all about improving and now I have a great new favorite location close to home! Food was great as well and it is the cleanest location I've ever been in! read more

The main event manager Todd is a phenomenal awesome sauce super duber amazing fantastic person as well as a manager. Todd personally came over to our birthday party of 30 and spoke with everyone asking how we are doing? Is everyone alright? And more importantly are we all having an amazing time tonight? Todd even went out of his way to make us all feel welcomed at home and feel like family by coming over and sitting down with us and laughing making jokes and going beyond with his hospitality read more

Omg the service is amazing the ppl are awesome they're so helpful and welcoming . Talk about great customer service right Mr. tod's So friendly I will most definitely recommend this place to anyone will most definitely be back my family am I totally enjoyed our selfs.The service and experience was great, Tod the manager came to our table to ask was everything great the staff as well. Our family had a wonderful time especially due to covid! We will come back again and tell friends. read more

This is my first time eating at the restaurant in Main Event. I was very shy. The service was excellent and Jaron was attentive and accommodating to our request . The manager on duty Todd was friendly and wanted to ensure they met our expectations. I had the sweet chili wings which were awesome and my daughter had the 10 inch pizza which she enjoyed. I would recommend if you're playing at Main Event stop by the restaurant! You wouldn't be disappointed. Bernice Katy,Tx read more

I have greatly enjoyed myself today at Main Event in Katy. The service was amazing and the food was delicious. Our server, Thomas was very attentive and made a point to make sure we were happy and well taken care of. My family and I truly had an amazing time. The supervisor Todd was very helpful as well and checked on us periodically to make sure we were okay and enjoying ourselves. if you are in the area, you should stop by and have enjoyable time. Zakiya P read more

Service is amazing! They are very timely with the food even during peek hours. The drinks are absolutely delicious. And the staff is great! Todd the manager is great. He checked on us while we were bowling to make sure our experience was exceptional. Well worth the $20 on Thursday to come out and bowl, play laser tag, and billiards. I would still come here even on a normal day. So much fun for all ages. We brought our 13 year old sister and she had a blast! read more

Took advantage of the unlimited play for $19.95. The food, staff and mgr are outstanding! Alondrya was our server and she was very friendly, attentive and FAST! Todd walked us to our bowling lane, carried our bowling shoes and explained the rules/safety stuff to us. He even got our bowling balls and that silver thing kids use to bowl. First time here and with the customer service they provide we will definitely be back. If I could give 10 stars I would! read more

Despite being a very busy Saturday afternoon, me and my boyfriend received wonderful service from Cam, our waiter, when dining. We were surprised when our food came out in only a matter of a few minutes. It tasted great and the manager, Todd, even took the time to personally come out and visit our table to ask about our experience. Would 100% recommend to anyone looking for a fun night, with great food and service. read more