Shout out to Mr. Tim at this FedEx location because he is Super Awesome and helped me soooo much!!…read moreI had a sensitive matter where I needed an address update and Mr. Tim was able to contact the correct personnel to assist me. After calling customer service several times, I got a dead end, but with the help of the Gainesville and Ocala locations they saved the day! Thank you guys!!!

Impossible to talk to a real person on the phone. The robot can handle maybe 3 different topics but…read moreanything else? You're screwed

As I biked to my fav UPS store with the eBay package I was returning, because it...nevermind! I saw…read morethe bike rack and wheeled around to lock up my two-wheeled steed. A short walk to the storefront, and before I could say "boo", one of the workers raised his hand to motion me towards the back of the store for no-waiting service! Bingo!! Just what I wanted in this pre-Christmas mailout season! I had my package all boxed up, so all it needed was a label to whisk away to Illinois. The man who attended me asked for my info, I explained what was in the box, he made a sincere comment about the spelling of my name, and the transaction lasted maybe 4 1/2 minutes. I was done and on my way, as I left, I had to dodge people that were trying to form a line and kept the door open for a UPS worker that was delivering packages, then another person walked in, and another, and another. I felt great! I had no waiting, but within 5 minutes the line was 8-9 persons deep! You get great service either way. You never know if there will be a line; you just gotta know that they are working as fast and as politely as possible!

Was returning some Amazon packages tonight along with many, many others. Despite the long line…read morewaiting, Jimmy was very calm, efficient, and helpful. Shoutout to Jimmy for the help tonight - we appreciate you!

Older woman at front desk is very rude. Multiple encounters with her and I've seen her interact…read morewith other customers. She laughs when people are taping and packaging their returns saying "yeah that's not gonna work" yet not offering any advice as to why people may be packaging the product incorrectly. She also will do anything not to help you so that you use the self service machine at the front door, even when she's not doing anything. And if you ask questions her attitude comes off demeaning. Simply a negative experience every time with her.

Excellent service made everything smooth. The location is very convenient. Returning Amazon…read moreproducts here is a breeze!

Gainesville FEDEX has horrible Express Service! My new PC arrived at the Gainesville hub at 930 AM…read moretoday with Standard Overnight delivery. Expected delivery around 10:30 am today. We've waited 12.5 hours and it has not arrived. It's now past 10 pm. We literally spent the whole entire frigging day waiting at our house for this FEDEX OVERNIGHT parcel. Called 1800-GO-FEDEX around 930, which routed me over the worst imaginable "every other word" garbled VOIP line to FEDEX Support - INDIA. We could barely understand each other, and they were no help at all. I spent another hour trying to find out wwhere my PC is. Best I can determine is that it arrived at the GNV FEDEX center at zip 32609. I wish I lived closer, so I could drive over to that office, which is way on the other side of town, and let their manager know what I think about their service issues. Unbelievable. Unbelievable! FIRE THIS OFFICE MANAGER PLEASE!

I ordered a very expensive bike it was to be delivered Friday May 30 . Next day Saturday May 31…read morethe driver attempted to deliver the package but didn't give anyone a chance to get out there to sign for the package as if they were in a BIG HURRY . The delivery driver was SPEEDING down the drit road from where I live with little regard to the fact that's there's young kids who ride 4 wheelers and golf carts up and down the road. The deliver driver DIDN'T WAIT FOR ANYONE TO COME AND SIGN FOR THE PACKAGE. I'm very disappointed in how FedEx handles there delivery. The driver should have been considerate enough to wait . If there's any damage done to my package or the bicycle inside you will be billed for the damages. Do better next time and GET PEOPLE A CHANCE TO GET OUT OF THERE HOME TO SING .

Always helpful and manage to deal with a line of customers well, would recommend them for any…read moreshipping needs.

It is a great place, has excellent service, and they always respond to a long line! I would…read morerecommend this store to anyone

These folks are super helpful. Always cheerful even when there is a line out the door. Great…read morelocation.

Debbie went above and beyond to help me. She figured out how to ship the cheapest with a large…read morepackage. I'm so thankful for all the extra time she took to help me!

All of your shipping needs will be taken care of at City Shippers. They are courteous and fast…read more It is convenient and a great option to send Amazon returns. I know they provide a wide variety of other products and services however, I haven't used them yet. I highly recommend City Shippers.

I needed some things notorized and mailed . They took care of everything for me. And we're kind and…read moreprofessional as they did.

Costumer service sucks lately. Was in around 2pm today and the young lady was just rude. Not…read morehelpful and texting on her phone the entire time waiting on us Told us quit boxing up Amazon return it causes her too much work. Please get back in the friendly faces we were accustomed to. No reason to be nasty and rude to your customers.

Always a very positive customer experience. Thank you! I'm here at least 1-2 times each month.read more

I had to mail something complicated a while back and tried this place near Home Depot. The man here…read morewas very helpful, friendly, efficient and courteous. Excellent shipment experience it arrived on time in great condition. I have another weird thing to ship this holiday season and you can bet I will be going right back to Westside Postal Express!

Dan and "Jan" love to shame, scold, and chastise their customers. Are you hoping to have a rotten…read moreday? I have the solution for you. Go visit the very odd and bizarre couple who own and operate Westside Postal Express. Dan is always constipated, and Janice (Don't ever call her "Jan" -- She'll scold you and tell you how her wicked step mother called her by that name), who is old enough to be her husband's mother, calls him "Pops." These two have issues, but I can't pinpoint exactly what creates their extreme hostility towards their customers. Even before you walk into the toxic atmosphere of their little dirty cluttered post office, you'll be greeted by some hostile sign on the front door. Step inside and you'll hear the sarcastic voice, [disguised as pleasantness], from Dan. If you ask a question, the answer you'll receive from "Jan" or Dan will let you know how stupid you are. A sense of dread pours over me when there is something I have to go put in the mail. Unfortunately, Dan and Jan's Westside Postal Express is within walking distance of my home, and my time is so limited. So, I dreadfully get into my car and head their way, knowing that some sarcastic, underhanded passive-aggressive snarky comment will be hurled at me, or someone else in the line. Having known them and interacted with them for several decades, all I can say is that these two need some serious therapy. They should be operating a fitness club, where clients are scolded in order to push to new limits. Unfortunately, Dan and Jan are grossly out of shape, so they probably wouldn't get very many clients (Just like their toxic, crappy little post office.)

They were very helpful. Retired lady needed help with new technology. High recommended.read more

I've used this store three times and each time the associates were very friendly, helpful and…read moreknowledgeable. Good job!