The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only…read morecould given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left.

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

Here is what my experience was like being robbed by dumpster divers. These people took a cigarette…read morecarton and a handful of wadded up stained brown bag from the grocery store and put the 1lb item I purchased in it . Charged me $40 to ship 1 state away. Must be desperate to pay the rent in that strip mall. AVOID

I went to this UPS store on July 11th @ 5:30pm. I was standing in line patiently waiting my turn…read more It was 2 associates working. One older lady and a young girl. They both had customers. Prior to the older associate wrapping up with her current customer she waved her hand for the lady behind me to come up instead of me who was next in line. I assumed she was there prior but that wasn't the case. I still stayed in the line. The younger associate was still assisting her customer. However the older associate finished with the customer and then proceeded to have a conversation with the customer. At that point I grabbed the manager card, and left the store. I went to another UPS store 15 minutes away, and received excellent customer service. I am very disappointed in the lack of customer service from the Georgetown, KY location. It is my hope that the older associate get more training in treating all customers with the same level of courtesy and respect. I'm a retired Air Force veteran who was there to mail out a package to my son who is in the Army. The older associate who I believe name was Jane(not sure) made me feel as if I was not welcomed in the store. This is one of the worst experiences and would NOT recommend. NP

From the owner: The UPS Store #5114 in Georgetown offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Scott County - Landmark Shoppes.

My husband and I have visited this store several times over the last few years, and they are always…read morehappy to be of help whether we're shipping something or simply purchasing mailing supplies. We're always met with a pleasant greeting and impressed by their consistent efficiency and professionalism.

Love this location! I walked in and Nick immediately guessed that I was there for an Amazon drop…read moreoff. I love the efficiency of this. He was able to take care of me quickly and efficiently.

I needed to drop off a package to return through UPS. This business was quick and easy. Took care…read moreof my issue right away. Highly recommend them for shipping.

From the owner: BC Pack & Ship is your one-stop destination for all your shipping, packaging, and business service…read moreneeds, serving London, Laurel, Corbin, Whitley, and Knox Counties! We pride ourselves on offering convenient and cost-effective solutions for individuals and businesses alike. Why Choose BC Pack & Ship? We let you compare shipping rates from UPS, FedEx, and USPS right in our store, saving you time and ensuring you get the best deal—no more running around to different locations! Our knowledgeable staff will guide you through the process and make sure your package is packed securely, whether it’s a fragile gift or important business documents. Get a secure and professional business address with our private mailboxes. Enjoy the convenience of access, so you can pick up your mail or packages at your leisure. We even offer email notifications when you receive mail, keeping you in the loop! Need a notary? We’ve got you covered! Our on-site notaries provide quick and reliable service for all your important documents. We cater to local businesses with bulk shipping discounts and custom packaging solutions. From document shredding to printing and packing supplies, we’re your go-to business partner. At BC Pack & Ship, we are committed to making your experience seamless and hassle-free. Our friendly team is always ready to go the extra mile to meet your needs. Come visit us today and see why BC Pack & Ship is the most trusted shipping and business service center in the area!

I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

I've always had a great experience here. I've been here to have things printed and/or laminated,…read moremail packages, and return amazon orders. Notary is incredibly expensive, but they are very transparent about it.

Super helpful staff to mail a package today. I like this location because you can ship and then…read moreshop or grab drinks or dinner. Great location!

I have reached out and did not get a response since 2/5/25. I emailed all the possible email adds…read moreof the company including Sharicom and tried calling their contact phone number. I still can't get my KY foreign LLC business license because they have not signed the application form. This is really disappointing and I should've researched on a better service company and visited Yelp for reviews.

Never, ever, use this service. I was a customer for nearly 2 years and had no issues until I…read morestopped getting my mail forwarded for over 6 months which caused ~$7,000 in expired checks, still to this day I've yet to receive an apology or an excuse for how something like this could've occurred. In addition to that, the company is nearly impossible to get in touch with. I tried calling, emailing, and reaching out to employees on LinkedIn and Twitter to no avail, I just wanted the service I paid for to work.

I had a horrible experience with UPS. Would give them a zero star rating if I could. My cardiac…read morestethoscope had a warranty good for 6 years. I took it to my local UPS to mail it to a company for repair. I brought the label and the stethoscope repair paperwork. The stethoscope repair paperwork was to be placed in the actual package with the stethoscope. The only thing I didn't have was a mailer. When I arrived to UPS, I gave assistant manager Tyler Kirby the label, stethoscope, and repair paperwork, and he told me "don't worry about the price of the mailer. I got it." I then left after Tyler Kirby handed me my receipt. I did not see him pack my stethoscope. Two days later, I received a voicemail from the Healthcare Service Center who was to repair my stethoscope. The company also sent me an email stating that the mailer was received by Carli Langevin, material handler, and hand brought to her by their receiving team because they could feel nothing was in the envelope. Carli Langevin told me she broke the seal, sending me a photo showing that only the stethoscope repair paperwork was inside. After I received that voicemail, I called UPS and spoke with another assistant manager on the phone. My mother also called UPS and she was told that I could go back in and speak with the manager Crystal McIntosh who would help me file a claim. When I went back in to UPS, Crystal was not there, and the assistant manager who I spoke with on the phone told me I would have to file a claim online and would need a picture of the front and back of the mailer. Carli Langevin, the materials handler for the repair company, sent me a picture of the front and back of the mailer per my request. There were no breaks or cracks in the mailer. UPS did not offer to look back at their cameras to see if anyone had stolen the stethoscope in the store. Interesting to note, the inside of the envelope from the picture sent to me by Carli Langevin from the Healthcare Service Repair Center was 2 days later and a different time than the date and time on my receipt. When my claim was filed to Better Business Bureau, UPS messaged back saying "Tyler accounts that he put the stethoscope in the mailer as Laura was standing there just as he would with any other package/customer." I rejected that response because the statement from UPS was false and inaccurate. I did not see Tyler Kirby, assistant manager, pack it in front of me. Crystal McIntosh, manager, did not pull up cameras to review. I will not be taking my business to UPS on Eastern Bypass in Richmond, Ky, and I don't advise anyone else to either, because it seems they have sneaky hands. They're dishonest and not worthy of your business or time. I was not provided a refund.

This store is by far my favorite one stop shop! I always feel so welcome coming in here and sending…read moreout my packages. I have been coming here for years and always trust them with my packages rather it's over seas or across the US. Without a doubt I'll be sending friends and family along with businesses to this location ! Thanks so much UPS 3398!