incompetent staff and very rude owner! My box was lost while in their possession and the owner was…read moreindifferent.

We shipped a box of presents right before Christmas with the Box Stop and through a clerical error…read moreit was sent to wrong address and to top things off porch pirates made off with the package/Christmas Gifts. I met with Michael at the Box Stop to discuss what remedies might be available and after a couple of discussions, Michael and the Box Stop stepped up and made things right. He and his team were very professional and I would recommend them to anyone. Five Star Service.

I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

Clean, service decently fast depending on project you are needing. Ship stuff. Fun ppl work there…read more Lady who managed it is great! She's been doing it for years and represents her company and stands by it. Visited it while in town and it's still great.

Dropped off some returns at opening. The employee was very helpful and attentive. I was in a hurry…read morefor get to work and this took only a few minutes. Wish the business hours were a bit earlier in the morning though.

I went to this UPS store on July 11th @ 5:30pm. I was standing in line patiently waiting my turn…read more It was 2 associates working. One older lady and a young girl. They both had customers. Prior to the older associate wrapping up with her current customer she waved her hand for the lady behind me to come up instead of me who was next in line. I assumed she was there prior but that wasn't the case. I still stayed in the line. The younger associate was still assisting her customer. However the older associate finished with the customer and then proceeded to have a conversation with the customer. At that point I grabbed the manager card, and left the store. I went to another UPS store 15 minutes away, and received excellent customer service. I am very disappointed in the lack of customer service from the Georgetown, KY location. It is my hope that the older associate get more training in treating all customers with the same level of courtesy and respect. I'm a retired Air Force veteran who was there to mail out a package to my son who is in the Army. The older associate who I believe name was Jane(not sure) made me feel as if I was not welcomed in the store. This is one of the worst experiences and would NOT recommend. NP

From the owner: The UPS Store #5114 in Georgetown offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Scott County - Landmark Shoppes.

The people at this location were immensely impressive. They were friendly, informative and helpful…read more They always give me great shipping advice and it makes coming to this location very enjoyable.

Was returning a set of paintings in two separate boxes (which was what they arrived in) with one…read morelabel as advised by amazon, upon telling Leslie at the UPS front desk this, she immediately responded "They didn't tell you that." As if she had read the instructions amazon had sent me. I also returned a rug with a scannable code from amazon and when I told her this she was confrontational and said no you have to have a label. I showed her the code then she said "oh we do that all the time" and realized her mistake. Leslie has no people skills and needs to be trained on how to interact with customers.

Very knowledgeable and helpful. No problem shipping my FedEx letters. For some reason FedEx has a…read moredeal with Walgreens for shipping and drop off, but those clerks just don't know shipping.

I've only sent two letter in this location, one is for IRS and other is the large payment for my…read morelife insurance with a due day! And i wanna to update about that delayed payment. Today, The insurance claimed it was never received as tracking shows it delivered! So has my letter really been hand over to usps? Who knows?! I strongly urge NOT to send your important letter through this location! I've send numerous of priority or first class through local post office but nothing strange happened like this location! WTF

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

Here is what my experience was like being robbed by dumpster divers. These people took a cigarette…read morecarton and a handful of wadded up stained brown bag from the grocery store and put the 1lb item I purchased in it . Charged me $40 to ship 1 state away. Must be desperate to pay the rent in that strip mall. AVOID

The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only…read morecould given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left.

Working with this broker has been one of the most disappointing and unprofessional experiences in…read moremy career. He demonstrates a consistent disregard for drivers and their business realities. During difficult market conditions, when many owner-operators are actively seeking freight, he leverages urgency and pressure while presenting offers as "great rates," "steady lanes," and "long-term cooperation." Initially, the terms appear strong and reasonable. However, after the first few loads, a clear pattern emerges. Rates progressively decrease. Conditions quietly change. Requirements become more demanding. The originally presented expectations are no longer honored. What begins as a promising working relationship gradually shifts into reduced compensation and increasingly unfavorable terms. Communication is consistently poor. Messages often go unanswered for extended periods or are ignored entirely. Simple yes-or-no questions require multiple follow-ups. In a time-sensitive industry such as freight transportation, this level of responsiveness is unacceptable and reflects a lack of professionalism and respect for drivers' time. Multiple owner-operators shared similar experiences with this broker. Unfortunately, after working with him directly, I can confirm that these concerns appear consistent. The most serious issue is operational safety. A 1,300-mile load from Frankfort, KY to Laredo, TX was assigned with a 24-hour delivery requirement for a solo cargo van . Realistically, meeting this deadline would require approximately 20-22 consecutive hours of driving with minimal meaningful rest. While certain light-duty vehicles may not fall strictly under federal Hours-of-Service regulations (49 CFR Part 395), that does not eliminate the obligation to plan loads responsibly. Structuring transit times that effectively require extreme driver fatigue reflects poor operational judgment and creates unnecessary risk. Fatigue is a well-documented safety hazard. Planning loads in a way that encourages unrealistic transit expectations puts the driver, the public, and the customer at potential risk. Professional freight coordination requires transparency, consistency, and realistic transit planning. Based on my experience, I cannot recommend doing business with this company.

Notarized several documents for us. Appreciate his patience working with us. He was very kind to my…read moreparent and helped to explain the process.

From the owner: Looking for a 'notary near me' in Lexington? Well, you're in luck because I'm here, there, and…read moreeverywhere with this new-fangled technology called Remote Online Notarization. You can contact me to get your documents notarized in a matter of minutes. No more driving around, wasting gas, paper, and, most importantly, your time! I'm a certified commissioned notary in the state of Kentucky. I can take care of any notarization anywhere in the world essentially - so long as I'm seated in my commissioned state. So if you're in Texas and I'm in Lexington, we can complete your notarization across state lines no problem. This is the beauty of online notary. If you need common document notarized like USPS 1583 or Minor Consent DS-3053 form, we can take care of that for you in about 10 minutes also.