First, I'd like to welcome this new business to the neighborhood. After looking online and calling…read morea few printing services, I found The Shipping Locker's prices to be very competitive and much less than other businesses. I rushed in on a Monday evening a few minutes before closing and spoke with Eric. He was very friendly and helpful. The store was closing for the day and Eric offered to work on my print job and call me the next day. As promised, Eric called on Tuesday morning to notify me that my order was complete. The finished product looked amazing! Nice quality card stock and color printing. I requested two copies per sheet and he even cut the paper for me. I highly recommend and look forward to using The Shipping Locker for future projects.

Great prices and service. All of the workers are friendly and trying to help you find the best…read moreprice for shipping. They offer frequent discounts on products, sometimes spur of the moment with no coupons. This is my go-to place for shipping and printing.

Clean, service decently fast depending on project you are needing. Ship stuff. Fun ppl work there…read more Lady who managed it is great! She's been doing it for years and represents her company and stands by it. Visited it while in town and it's still great.

Dropped off some returns at opening. The employee was very helpful and attentive. I was in a hurry…read morefor get to work and this took only a few minutes. Wish the business hours were a bit earlier in the morning though.

I'm posting because of the excellent manner in which the manager today facilitated my shipping need…read moreand the entire line with speed and class. It was the first sunny, slightly warm day after Christmas and they were getting slammed. In line there were customers sending packages all over the place with special requests ( wrapping, etc). Nancy? greeted everyone when they came in the door and asked if they just had a drop-off and eliminated confusion. They were busy, but when you see they are working competently and trying to save everyone some headaches and $ the line wasn't a concern. The line moved more quickly than I expected. I'm quick to get irritated when I feel like I'm cattle and wasting my time. Today they handled us with care, stayed open after closing and earned the repeat business. This might sound like a cheesy plug, but it amplifies my experience above. Stan and his team have been helping me quite a bit on shipping strategy. How to ship for the lowest cost within certain shipping radius based on size and weight. We've saved and learned plenty. It eliminates that concern about 'did I just spend $60 to ship something that might have cost me $20 if I knew the sizes and shipping options between carriers'. The staff at the Landsdowne location works the line with professionalism and personality. Lots of regular customers who know the routine, but lot's of patience and wisdom for people shipping random sizes and weights.

incompetent staff and very rude owner! My box was lost while in their possession and the owner was…read moreindifferent.

I went to this UPS store on July 11th @ 5:30pm. I was standing in line patiently waiting my turn…read more It was 2 associates working. One older lady and a young girl. They both had customers. Prior to the older associate wrapping up with her current customer she waved her hand for the lady behind me to come up instead of me who was next in line. I assumed she was there prior but that wasn't the case. I still stayed in the line. The younger associate was still assisting her customer. However the older associate finished with the customer and then proceeded to have a conversation with the customer. At that point I grabbed the manager card, and left the store. I went to another UPS store 15 minutes away, and received excellent customer service. I am very disappointed in the lack of customer service from the Georgetown, KY location. It is my hope that the older associate get more training in treating all customers with the same level of courtesy and respect. I'm a retired Air Force veteran who was there to mail out a package to my son who is in the Army. The older associate who I believe name was Jane(not sure) made me feel as if I was not welcomed in the store. This is one of the worst experiences and would NOT recommend. NP

From the owner: The UPS Store #5114 in Georgetown offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Scott County - Landmark Shoppes.

Outstanding service from start to finish! Jamie, I believe is the one, whom helped me with…read morelaminated material. Also mentions is a guy, forget his name , but he's very impressionable. Thank you Staples! You gained a fan and friendly shopper.

Customer service is not good. I walked into the store and no one greeted me, and that was okay, but…read morea part of customer service is how you make a customer feel welcomed. Still, I can get past what I didn't appreciate, or rather value is that I went to ask a worker a question and initially they ignored me. I took a step back and then said "hi, by chance I have a question. Could you help or tell me where item xyz is located" the worker didn't answer or acknowledge and waited 35/40 secs and said "what can I help you with" after me asking and trying to communicate twice already and gave me a short rushed response and where they sent me wasn't even the correct area or item I inquired about. I felt that was rude and disrespectful especially as a paying customer looking for assistance.

I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

Here is what my experience was like being robbed by dumpster divers. These people took a cigarette…read morecarton and a handful of wadded up stained brown bag from the grocery store and put the 1lb item I purchased in it . Charged me $40 to ship 1 state away. Must be desperate to pay the rent in that strip mall. AVOID

The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only…read morecould given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left.

Very nice group of folks. Helpful, and personable. My post office of choice in Lexington!read more

Came by about a package that had arrived at this office over a week ago, but hadn't moved since…read more Clerk refused to even go look for it. If it's lost, that is unfortunate, but it happens. Not even looking for it? That's disappointing, and awful customer service.

It all started a little rough but was smoothed out. Then the day comes to pick up the order, nope…read moredon't have it. 7 days to complete a project and still had not started it...........loss of revenue and professional image for the lack of the printing project to be presented to audience. DO NOT GO THERE AND EXPECT SERVICE............no effort to provide the services even after the problem is identified.......they do not care about the customer.........Nick the manager is no longer there, he made a difference in service, quality and value.........don't expect it today.

Good at oddball requests, as well as the BEST prices in Lexington for printing services.read more