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    The UPS Store

    3.5 (12 reviews)
    Open 12:00 pm - 5:00 PM
    Updated a few days ago

    Services - The UPS Store

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    1 year ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (1 review)

    I went to this UPS store on July 11th @ 5:30pm. I was standing in line patiently waiting my turn…read more It was 2 associates working. One older lady and a young girl. They both had customers. Prior to the older associate wrapping up with her current customer she waved her hand for the lady behind me to come up instead of me who was next in line. I assumed she was there prior but that wasn't the case. I still stayed in the line. The younger associate was still assisting her customer. However the older associate finished with the customer and then proceeded to have a conversation with the customer. At that point I grabbed the manager card, and left the store. I went to another UPS store 15 minutes away, and received excellent customer service. I am very disappointed in the lack of customer service from the Georgetown, KY location. It is my hope that the older associate get more training in treating all customers with the same level of courtesy and respect. I'm a retired Air Force veteran who was there to mail out a package to my son who is in the Army. The older associate who I believe name was Jane(not sure) made me feel as if I was not welcomed in the store. This is one of the worst experiences and would NOT recommend. NP

    From the owner: The UPS Store #5114 in Georgetown offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Scott County - Landmark Shoppes.

    BC Pack and ship - Mailbox Rentals

    BC Pack and ship

    (1 review)

    I needed to drop off a package to return through UPS. This business was quick and easy. Took care…read moreof my issue right away. Highly recommend them for shipping.

    From the owner: BC Pack & Ship is your one-stop destination for all your shipping, packaging, and business service…read moreneeds, serving London, Laurel, Corbin, Whitley, and Knox Counties! We pride ourselves on offering convenient and cost-effective solutions for individuals and businesses alike. Why Choose BC Pack & Ship? We let you compare shipping rates from UPS, FedEx, and USPS right in our store, saving you time and ensuring you get the best deal—no more running around to different locations! Our knowledgeable staff will guide you through the process and make sure your package is packed securely, whether it’s a fragile gift or important business documents. Get a secure and professional business address with our private mailboxes. Enjoy the convenience of access, so you can pick up your mail or packages at your leisure. We even offer email notifications when you receive mail, keeping you in the loop! Need a notary? We’ve got you covered! Our on-site notaries provide quick and reliable service for all your important documents. We cater to local businesses with bulk shipping discounts and custom packaging solutions. From document shredding to printing and packing supplies, we’re your go-to business partner. At BC Pack & Ship, we are committed to making your experience seamless and hassle-free. Our friendly team is always ready to go the extra mile to meet your needs. Come visit us today and see why BC Pack & Ship is the most trusted shipping and business service center in the area!

    The UPS Store

    The UPS Store

    (10 reviews)

    I visited this UPS Store at 420pm on December 6, 2018. I needed to print out a 344 page Law Book…read more There were a couple employees there and I was quickly taken care of. The place was very clean. I was quoted $35 dollars to print the booklet, have it hole punched, and placed into a binder. Sweet!! Total cost was 29.18 Total time spent: about 30 minutes. Excellent job UPS Store. Quick, friendly, and reasonably priced. I will be bringing my printing needs to you in the future. Jim W

    The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

    The UPS Store - shipping_centers - Updated May 2026

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