Would not recommend this company if you are looking for a true cleaning service. I hired them to do a full sweep of an apartment that I was moving into and while it appeared to be clean at first, once I moved in and began taking a closer look, it seemed to me as though someone just took a wipe and did one single sweep across the counters and tub walls. There was still a very clear line of soap residue and other grime that I had to go over again, and all it really took was for me to do a bit of scrubbing. Not to mention they vacuumed my apartment, but did not get the corners. There were still dead bugs in closet corners and in the bedroom. They also completely failed to clean the back of my kitchen sink's faucet. Even though that area is not visible, I still expected it to be cleaned. I wiped it myself and out came SO much grime that I know for sure that they did not clean it at all. Maidpro is NOT worth the price it charges - in my experience, they were not thorough AT ALL and seemed to only do a quick wipe over everything. Extremely disappointed. Do not make the same mistake I made and pay as much as they charge to have someone half-ass it at cleaning your living space. I had to clean much of the apartment again myself, which completely defeated the purpose of even calling them in.
*** This is an update of my previous review: for awhile, I chose to ignore what the owner had responded with on my review. But it is something that shouldn't be ignored. It is a prime example of a company unprofessionally placing blame on others and making excuses rather than taking responsibility for what they were hired to do.
The comment states that they reach out to everyone who is dissatisfied, yet instead of reaching out to me, the customer, the owner decided to do damage control on their reputation by disregarding what I have said on my review with, "it is extremely hard to please everyone."
This was a transaction between a customer and a company, I paid for what they claimed to be a full, deep cleaning. For me to expect precisely that in exchange for what I paid is not ridiculous and the owner's suggestion that I simply am just difficult to please is absolutely ridiculous, and again, unprofessional.
Let me repeat what I said in the original review: I had to vacuum most of the apartment myself again, and I had to scrub down counters and sinks and the tub. It was a poorly done job, point blank. Nothing more and nothing less.
I did not mention in the review that I did call the company after inspecting the job, and I mentioned to them much of what I wrote in my review. They responded by saying that they would have someone come back to re-do these areas. However, they never did. No one ever got back to me. Just like how no one ever got back to me about this review, even though they claim to in their response. Their comment on this review reads much like, "please disregard this review as it is difficult to please everyone."
I sympathize if they had recently lost someone at that time, but that has almost nothing to do with a full team of cleaners doing a poor job, and that has nothing to do with how they have decided to respond to this review. It is an insult and shows what kind of people are running this company.
If you are someone who is thinking of using their services, please take into full consideration what I have reviewed and how the company decided to handle it (or rather, didn't handle it). read more
