Buyer beware! In addition to all the other comments about aggressive and unprofessional conduct, Maggie has figured out that she can do whatever she wants in terms of rude unprofessional conduct because the fine print on the bottom of the receipt you sign says "No Returns on Sale Items."
By sale items apparently she means any kind of discount whatsoever that she negotiates or offers. Even if it is not on sales rack, even if she never says "this is a final sale" -- Maggie is extremely aggressive about refusing to refund purchases.
In my case, the $385 item (Trippen Shoes) was on a regular shelf, she offered 10% off, then when I tried to return the shipped UNOPENED shoes back right away with USPS, she refused them. It should not matter that this very very small line under the signature warns about returns, it is not absolutely unacceptable that unopened, unworn, immediately returned shoes were rejected.
So BEWARE, Maggie's Shoes operates so far from the respect and service one would expect at such a "quality" shoe store, I am frankly surprised Trippen allows her to represent them in the United States. Even if that small print "technically" gets Maggie off the hook, it should be an embarrassment to Trippen.
It was only AFTER the sale that the salesgirl added to the bottom of both receipts the words FINAL SALE and set out the math explaining the shipping cost etc. But the credit card company sided with Maggie because of the very tiny line printed at the bottom of each receipt.
Furthermore, Maggie fabricated, in a letter to Trippen that I called her shop the Tuesday after Memorial Day weekend,
"mentioning her husband is chewing her off about the shoe being too expensive. If she asked me politely that my husband does not want me to buy the shoe and cannot afford it, then I am more than happy to refund her. Now she is twisting the facts around and acussing me for all the bad thing which is not true. This is attitude problem, does not have respect any body, especially small business."
I never said anything on the phone about my husband, and I simply called the store to let them know I had sent the unopened package back via USPS and see if the store needed help locating my information to refund my credit card. Maggie herself did not call me until much later in the process, and then only to berate me for trying to destroy her business. Meanwhile, it is absolutely clear she does not adopt the well known mantra -- the customer is always right. In her case, Maggie is always right. It is too bad she came down so hard on a simple return. She knew I was tentative when buying the shoe and never said -- are your sure, you know this will be a Final Sale and you cannot change your mind. Instead, she insisted the shoe fit and offered a 10% discount.
She also accused me of threatening her because I contacted the Trippen distributor in Europe and said I would write a Yelp review!
Too bad some great brands are offered by such a poor customer service establishment. I hope that Maggie changes her ways before the negative reviews continue to mount and the Better Business Bureau receives complaints, but I am not hopeful. read more