Madewell attire is hard to resist. I was in the area and, although I frequently shop there online and go to my local Berkeley store, I still had to go in. This one is bigger than my usual Berkeley store on 4th street. This is long and narrow, with staff that is kinda helpful but also kinda aloof. And it was quite crowded, which doesn't work well given the store layout that's like a hallway or corridor lined with items to shop. But, the sale section is fairly big (lines the side wall of the back area), and they had a lot of leather totes. It's the only store in the Bay that does embossing, which I chose to do and then have it shipped free to my home to avoid a repeat trip in to SF (I live in the East bay). Embossing was free for Insiders, and I had to ask to see the samples and was glad I did. The line to pay was long and did not move very fast. Mirrors are a bit hard to find in the store. But, I may come back just for the embossing only for future items. read more

Madewell has recently been recognized as being quite a big deal. J. Crew is the parent company of Madewell, but it seems the time has come for the little bird to leave the nest, and man how it holds its own! The store was very busy with shoppers, and I'd say the majority of the shoppers were also purchasing merchandise from the store. Who can blame them? The colors, styles, and edge of Madewell is what the store is about. Sales persons are very friendly and knowledgeable about the inventory. The price is very good and the service by the floor personnel is exceptional. read more

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I have always loved Madewell. But I think after a few unhelpful customers service experiences and flaws in my jeans I'm going to have to find a new place for my jean shopping. It's no secret that these jeans are pricey...a price I'm willing to pay for jeans that last as long as I need them to. 2 yrs ago I had a pair of madewell jeans and about 7months after I bought them the zipper broke. I took them to the store and was told there was nothing to be done. I finally got in touch with the manager and she was extremely kind and apologized for the rudeness on the store floor. She gave me store credit to purchase a new pair. Now here we are again and the zipper on that new pair has broke and I'm told the same thing from their CORPORATE office "there is nothing we can assist you with" Madewell takes a lot of pride in their denim, but the denim is only so useful if the other parts aren't made well. read more

Definitely the smallest Madewell store ever with a ton of staff, but no one seemed to know what's up and just added more bodies to an already very small store. They were out of colors of these leather clutches so I had to go with tan. I wanted it engraved, free for Insider members, and there weren't a lot of instruction. I thought I was gonna get small, dainty sweet lettering, instead I got huge atrocious lettering. It didn't look good at all. It also took an hour. This is the only Madewell in the Bay area that does embossing, so you'd think that thing would be fired up and ready to go. It's a gift, and I'm kind of embarrassed to give it now. Definitely would never get anything embossed again. read more

Don't purchase from them. The products are most definitely NOT "made well" After having a purse break and beyond return date they would not offer any replacement or repairs. So disappointed in the lack of customer service after reaching out via store, phone and email and no one willing to help me. read more

Madewell - Madewell / strap to purse/ metal purse loop broke. - Women's Clothing Near Me - San Francisco, California

Thank you to the Madewell staff for their amazing help and courtesy. I am thrilled with the level of service I received and can almost guarantee that every pair of jeans I buy in the future will be from Madewell. A special shout-out to Marlee at this SFC location for going above and beyond to help me with my favorite pair of jeans. read more

I was excited to shop Sunday morning. I was holding 2 tops waiting for a fitting room. The staff ignored me for few minutes so i proceeded to try on in front the only mirror outside the fitting room. As I'm in the walk way with all my bags on the floor, trying to see in the mirror, the free staff still ignoring me block the mirror and start looking at themself in the mirror! Totally oblivious to me shopping... i laughed in disbelief and continue to the register, theres a line of 5-7 ppl. When I'm next up 2 of the 3 cashiers walk away as if they are busy and there was 5 ppl behind me too. I was so over my visit, when the girl asked me for my email at checkout, i said no ill pass today on linking to my account, she tried to tell me i couldn't get a receipt then, i looked confused cuz shes wrong, i can get a printed receipt and leave immediately was my plan! it basically was very rude service throughout, i didn't need much service (just a mirror thank you!) Ive worked retail for 10+ yrs and I'm shocked corporate office lets the store operate this way. Very strange staff. How do they not know people come to shop! More mirrors and understanding please!!! read more

Great quality clothes but very expensive and several times their website says "30% off sale items" and get you to click on their email but when you go to buy something none of the items are eligible for the promotion but with no explanation. Either sale items are 30% or not or should list exclusions. Very misleading advertising. read more

Madewell - The website says extra 30% off items ending in .99, which this one is $54.99, but says ineligible for promotion. - Women's Clothing Near Me - San Francisco, California

Awesome jeans!!! Perfect fit for curvy girls like me! The store is small. Seems "stuffy". Constantly saying "excuse me" or "I'm sorry". The staff are very helpful when it comes to looking for sizes or making sure I'm okay when I'm in the fitting room. The clothing here is a "laidback/hippie" look. Jeans are the major thing here. Good quality as well. read more

I had just seen someone I know purchase her Madewell tote and got it monogrammed and I loved it! I was going to just order it online, but was so stoked that a week later while we were in SF visiting, we passed this Madewell store. I immediately had to go in, because it advertised the monogram on-site in the window. I went in about 15 mins before they were closing. I saw a shelf full of totes in the front of the store and grabbed a color that I liked. No one really helped me or offered. I had to make eye contact with the associate from across the room to inquire about monogramming. She told me that they were done for the day, so I asked if I could purchase a bag, have them take care of the monogram, and if they could ship it to me as I was leaving the following morning. She said that it would be possible and encouraged me to take a look at the other bag options on the back shelves of the store. I was still very excited and let's be honest, a person who is VERY excited and knows what they want, with minutes to spare, will more than likely buy something... well, I would! In this case, I went home empty handed and my mailbox was not going to get any exciting news from this Madewell anytime soon. When I made my way to the back of the store I immediately grabbed the Grey color tote. Done, this is the one I wanted... but I got no attention from associates. In fact, I couldn't find anyone and the one person that I did see was too "preoccupied" with getting the store cleaned up and talking with another associate. No acknowledgment. My high got shot down so fast, because now I felt like "that" person who was keeping them from closing (I still had a few mins). My husband walked in and wondered why I didn't have my purchase squared away. I told him that no one helped me and I was over it. He made a good point to order it online, it'll be faster to close the purchase and I'll avoid the SF tax! Good idea! The part that added salt to the wound: I got home from traveling, went online and the Grey was NOT available for monogramming. I emailed the company and they told me that Grey was only available for monogramming in-store, the SF store - ugh. No thanks, I'll buy navy or brown instead.... read more

Madewell charged me for two clothing items I didn't pick up and didn't automatically refund me (check your credit card statements, people!) When I discovered this, I called their customer service number posted online and... they weren't able to help me. Thankfully, I had Mirabel help me out with the issue! She picked up my call after the store was closed and reassured me she would figure it out and call me back two days later. She did just that (actually a day early!!) and had all the answers to my questions prepared. Thank you so much, Mirabel - I hope Madewell realizes how lucky they are to have you. read more

I'm already worried about my growing affinity for this store. I pretty much want most everything in here. I don't agree with many of their prices, but I still love their merchandise. I bolted in here this past Friday and walked out with a stunning green silk dress as well as a skinny brown belt. The staff were very helpful and kept on checking in with me while I was trying everything on. Today I went in here and bought myself an early birthday present of knee high soft light brown boots. I kept on cringing at the price, but they fit so well, and they made my legs look miles long - so I went for it. I hope Madewell sticks around. Their stuff is very wearable and the quality of the clothing seems durable as well. I'm sold. Trust. read more

A fashion brand that you need to have in your closet. Sign up to be a Madewell Insider so you get free returns and shipping. Be very aware of the sale items because some are refundable and others have a "Final Sale" situation. Every item in the store is amazing-the style, the material. Like what my friend told me before, "It's called Madewell for a reason." Pro tip: Try on the New Arrivals so you know what size you are when they go on sale at the end of the season. read more

Hm. I have mixed feelings about Madewell. While I love the layout of the store, the overall feel of the decor and designs, and the look of some of their clothing, at the same time I just honestly don't see any justification for how much they charge for anything they sell. I was looking at a sweater that was kind of cute in the store, but when I took it between my fingers it was paper thin, with a fifty dollar price tag. I've bought thicker, warmer sweaters for half the price at other stores that I know will last me a long time - I didn't have any confidence in the one I was holding. The other issue I had (though this is more of a personal problem than Madewell's) is that even the XS items I took a look at were a bit too roomy for me, which would prevent me from buying anything to begin with. Some of their shoes are alright, and I found a pair of boots that were really cool, but again, what exactly am I paying nearly $300 for? Great, they're real leather, I'm glad they're quality, but they honestly didn't look like they were any better than anything I've seen on display at Nordstorm for half the price or a little more. I've shelled out a pretty penny on more occasions than I'd prefer to admit for good, high quality items that will have a long lifespan, but even I can tell when I'm being charged a premium for no real rhyme or reason. I will say though that you should check out their website, which seems to have more items on sale than the store; for example, a pair of boots that was full price in the store is currently on sale online, with free shipping. read more

I called Madewell's customer service and was told my online order can be returned within 30 days. I called again on the day that I was supposed to return it to double check and this time, she said I had 60 days to return it. Because of the conflicting information, I called my local Madewell store and Heather confirmed it was 30 days for online returns. (note: it's changed drastically from their super lenient return policy) 5 stars for Heather for getting me the right info. I came by and made my return. Everyone was pleasant, the store was clean, and they line moved fast. read more

This review is for the nonexistent customer service I received when I visited this store today, literally about five minutes ago. And I mean NONexistent. I entered with the intent of finding out if they currently carried any Ulla Johnson dresses or blouses. Because I like that brand, and I usually buy it when I find it. I made eye contact with four employees, two of which were standing on the floor having a personal conversation. I was acknowledged by no one in any way, shape or form. What I mean by that is, they looked at me, in that sort of dismissive "I'm acting like you're not worthy of shopping here" kind of way. Perhaps you've experienced this at some point? You feel as if you have a friendly, open "I could use some assistance" countenance, but you are patently given the unspoken message "We don't want you here." Yikes. I'm not entirely sure why this happened. For context, let me explain that although I might not entirely look like I dress head to toe in Madewell, I def look like I can handle their prices. So...I don't think it was me. This happened to me at the new Stanford store as well a few months ago. I'm not doing this again. I no longer put up with baseless superior attitudes from retail workers who derive their sole source of power from pretending they have clout because they work somewhere trendy, despite the fact that they could never afford to shop at said trendy location if they weren't living with their parents. Over it, moving on. read more

Been in this store a couple of times now. Beside it's location, this Madewell is not my favorite. I wanted to try on a few items once, so I went to the fitting room to try it on. To my surprise I put my name down and was told that 5 people were already ahead of me "digitally." Does this mean I have to reserve a fitting room ahead of time...? The selection is somewhat sparse as the storefront itself isn't that big. There's barely any space in the back area for people to walk past each other. Lastly, once a cashier register ran up my total incorrectly three times in a row. Only until a fellow cashier told her that I was right about the actual price did she change the total price. I have gotten good deals during sales at this store. It can just be somewhat of a hassle. If you come in knowing your size and what you want, you're golden read more

To summarize: Disappointing. I bought a pair of jeans that never arrived. Worst of all Madewell refused to take responsibility for the lost package, and then didn't even give me a tracking number to help me find my lost package. If you're going to ship items, you should be able to handle the hassle of dealing with UPS and not just dump it all on the customer. The storefront worker was very sweet and nice, but a bit discombobulated--she forgot to charge me for the pants until I told her I hadn't bought them yet and then forgot to send me a receipt of my purchase. I saw the charge posted on my credit card so I ignored these little mistakes which was entirely my fault. Fast forward to 3 weeks later and I still haven't received my pants. I talked to a lady named Jo on the phone who was also very sweet but informed me that the package had been delivered and that Madewell would not take any responsibility for the lost package. I asked for a refund or at least store credit...nothing. All in all--do not have items shipped out from Madewell. read more

Yay Madewell. When you have sales and then an additional x % off then your clothes are worth it! I received some great service from Danielle at the fitting room. There was a wait list of people trying on clothes but she was pretty nice about it and yelled your name when a room was ready. I also asked her some outfit ideas for the work shirt I was eyeing and she have me some good tips. The sales are in the back. I love the sale section and this store is no exception. I walked away with a blue work station shirt for $29.99 + 20% off + tax. read more

Popped in here when my 18yo niece was in town and she wanted to do a little mini shopping spree. Totally her vibe; the clothing, the boutique-iness of it, a little out of her price range, but that's part of the excitement for a teenage girl. And in fairness, she shopped the sale racks and did okay for herself. read more

Madewell has finally made it's way into the Bay Area. Casual fashion, at many times steeper than JCrew, but the gems are there: chic dresses in fun prints & saturated colors, any non-denim pant. I love my designer jeans. Space: the center of the store is a cluster of madness, very poor design, evident in their DC area stores also. I forgot to print my email coupon and they honored a flash of my iPhone screen. read more

Beware when purchasing online!! Items shipped on backorder from initial order date will be refunded via gift card if returned past 30 day time frame. I should not be punished by something beyond my control, now I'm stuck with about $200 worth of credit. read more

Terrible customer service. Rude staff Shame because the brand and clothes are great! read more

As much as I love the clothes at Madewell, I am extremely disgusted and frustrated at the service at San Francisco Centermall. I'm willing to pay for clothes that fit well but the customer service is less to be desired. I'm a particular shopper. If I go in a store, I'll let you know right away if I need assistance. However, if I need to use the fitting room, need to inquire about a size on an item or actually approach a store salesperson, I expect respectful service. I've been to this store many times and, if other Asian women feel this way please comment, but ive asked to try a piece of clothing on and the sales "girl" turned around, walked away and ignored me. Another incident happened when I attempted to inquire about a pair of pants and there was nobody around to get some help. What kind of a store is this? The sales people are snotty and have a low IQ when it comes to customer service! Just because m not a tall blond doesn't mean that my money isn't just as good. Do me a favor Madewell SF put more training into your sales people on the cash wrap and floor. You can learn a thing or two from the new UNIQLO store. read more

Wow, customer service is atrocious. I walked in on a Wednesday afternoon and within 30 seconds, I had walked by a few different salespeople who didn't even look up at me. Way to make me feel human. And then, one girl looked at me sullenly, like she was sizing me up. Great, I feel so welcome. To be honest, service usually isn't very important to me, it doesn't bother me if I don't get a million greetings and questions on how I'm doing. But for Madewell to be fairly newly-opened and not have someone in front greeting is strange. American Eagle does a better job at that. Disappointing After looking around for 5 minutes and weaving in and out of groups of tourists in the store, I started heading to the exit. I passed by a girl folding clothes. She looked at me, sighed really loudly, and went back to half-heartedly doing her job. Madewell, I love you. I love your subdued, but classy color schemes. I love your design, your fabrics, your cuts. But if your people act like they don't want to be there, I may stick to J.Crew or Madewell online. Heck, I might not even want to do that. Anthropologie anyone? read more

I wanted to exchange a red leather tote for the same item but in brown, and I didn't have the receipt. So, I called customer service and asked if I could still do an exchange. They said, okay. So I barted to the SF store. Manager told me I couldn't. I called customer service again and they said it was possible. Manager was still unwilling. Had to bart back without getting anything accomplished. The next day, I called customer service once again. They arranged a mail-in exchange and I told them that I had gone to the store and back, so they offered to waive the shipping label. Wasted a good Saturday afternoon getting rejected for something that they could've easily done. ALWAYS CALL CUSTOMER SERVICE FIRST! and avoid wasting time/money with store managers. read more

You know those stores where you kinda feel like you need to take a deep breath before you enter? Yeah, that's Madewell. I visited the NY location a few months ago and was in love, and was so happy to hear they were opening up a SF location. I visited on Saturday and here's my breakdown. Service: The associates are super friendly (not-following you around friendly), plenty of sizes, and of course, their visual merchandising (while not as amazing as the NY one), was pretty darn eye-catching. Style: I think of their style as JCrew's hipster sibling who wakes up to KFOG's acoustic sunrise on the weekends then heads out for a city crawl in her striped interestingly cut blouse and bold color skinny jeans while licking a two-scoop single cone from BiRite that perfectly matches. There's a shoe and seating area in the middle of the store, and I drooled over every shoe, and ended up snagging up a pair of lace up boots. Sizes run true to size, and because the store is so new, no sale section just yet, but I'm sure in no time there will be that coveted rack that people will pick through. I like that nothing feels overly done or matchy-matchy. Definitely a style that's perfect for Bay Area weather and startup dress code. Will definitely be coming back. read more

Brought a pair of jeans here for repair and was given a two week turn around at no cost. Friendly and helpful staff. Will definitely return again. read more

I'm kind of bummed out Madewell is getting so popular. I kind of wanted it all to myself. This store is dangerous. I love everything in this store. I want to own every single item! I don't care so much for the service because I am in heaven when I walk around that I don't like them bothering me. Likes: Other than everything in the store, the sale rack in the back usually offer additional 20% off. (why am I telling you this?) Dislikes: The store is small. I feel so cramped when it's busy. Price: Ugh. Let's not talk about it. read more

I'd seen MadeWell before, but had never given it a chance because I saw a price tag somewhere and ran out scared. But when my roommate returned to the apartment with a gorgeous dress at a fairly acceptable price, I decided to actually peruse the store. Don't forget that students get 15% off everything. I even got an additional discount on their sale items. This is huge and will allow me to stock up on even more of their items (sorry bank account). I typically wear less than professional outfits (my job has the greatest dress code) so I noticed some of the sales people were less than interested in helping me. Then I loaded up my arms with items and they were suddenly more helpful. I believe they get commission, so that could explain their attitude. Honestly I don't mind, I'm used to getting that reaction in my jeans and t-shirt. And the time I inquired about an item, one of the women (Maya) was great in finding it. When I did purchase my items the manager was incredibly helpful. There was a seam opening in a dress I wanted, so she marked it down even more. Then she located the dress I wanted at another store and was able to help me order it. It was a long transaction, but I've gotten everything I wanted and couldn't be happier. I'll definitely be shopping there again. read more

I agree with the description of Madewell being the hipper, younger sister of J. Crew. It's definitely preppy but there are some basic, classic, decent quality pieces that I wouldn't mind owning. I'm glad they opened one up here in SF. Yes, there a bit on the pricey side for what it truly is. I don't mind being spendier in my outerwear, shoes, handbags but I found most of these items can be had for a fraction of the cost in other quality brand names found on sale. ($108 for a chambray button up shirt? I'll wait for it to go on sale) As another review tipped off about the website having lower prices than the brick/mortar store, I will keep this in mind before blowing my hard earned money here. Or keep my eyes peeled for coupons. read more

I will NEVER purchase a Madewell product. I own one 2 toned color sweater given to me as a Christmas gift. I have worn maybe 5 times and after the first wash ( air dry), it shrunk as a crop top in front. Since then, it has pilled all over, even inside. Lastly, it now has a hole in the forearm . I've emailed and they have the worst customer service. For the price madewell charges..... you can keep it! read more

My GOD are the saleswomen snobby. I love Madewell (mostly for the bags), but I can't stand coming to this location. Just walking in, I feel so unwelcome. Come on, it's San Francisco! These girls need to chill. Have been here a handful of times and have only encountered the rudest staff. Will try to avoid this store at all costs. read more

I love the merchandise here and know it, so my review it entirely about the customer service. The salespeople at the store were sweet - ok, a little suffocating, but I'd rather be over-helped than ignored, and when the girl helping me asked to see me wearing some of the stuff I was trying on, she actually seemed like she genuinely gave a crap about how I looked in the clothes, not like she was trying to inflate my ego or girlfriend around with me like some sales associates can do. Anyways, when I wanted one of the Alexa Chung coats in a smaller size, the girl helping me called a few stores to try and track it down - and this is like 3 months after the release, so she could have easily have told me it was probably sold out and to check eBay. In the end she found one, but the store that had it wasn't answering their phones, and she didn't leave a message or anything, just told me "welp, sorry, they didn't answer! Have a nice day!" So I'm knocking off a star for not really following through with the help, but she was pleasant and the store is lovely. read more

Madewell is good but this location is awful. Terrible lines, low or out of stock of everything and inexperienced and slow employees...always. read more

My complaint is regarding a few of the young female staff members who were working on the evening of Monday 2 September 2019 (or possibly Sunday 1). During this time I witnessed an incident in the store where security was called in to remove a disruptive women. In the aftermath of this incident, after the women was taken away, the staff working proceeded to laugh, joke and make fun of the disruptive women who clearly suffered from a mental illness or was under the influence. One of the shop attendants proceeded to unnecessarily take pictures of some of the items on floor dropped by the women during her struggle with security, claiming that it 'was a work of art'. This type of behaviour is unprofessional and it is concerning that this is the openly manifest attitude of employees in the store towards their customers. I hope management considers this review carefully. read more

I always make it a point to swing by the store when I am walking through the mall--8 times out of 10 I manage to find something fun there. The staff there are young and hip..and all super friendly. A nice diversion from Jcrew and BR type stores. read more

I always pop into this shop when I am at the mall, but typically my wallet has no cash. Fortunately, Madewell had a Cyber Monday deal and I made some purchases online. Unfortunately, my shoes came a size too big. I called my local Madewell (this store), and I kindly explained my situation (exchange but I wanted to keep my price), she said come right in and we'll find a store that has your size. Came in, great service! Love! **I've always loved their products but this review is on the customer service associates. read more

All the stuff here is very trendy and stylish. Even the necklaces and scarfs are cute! The prices are really expensive, but if you can afford it it may be worth it. I hate how there's a waiting list for the dressing room. read more

Five stars for a fantastic store. Every time I enter the store is clean, the displays are eye-catching and the girls are awesome! They are all friendly and dress really well. Have you seen the Golden Gate Bridge in the window? I love coming in to see what's new. read more