My husband is a regular here. At first I think the price is a bit high but you get what you pay for, right?? I love how Boss suit looks good on him. The materials are nice, the color , the shape...and especially the service! People who work here are nice and friendly. read more

Came here to the Westfield Mall in downtown San Francisco to The Boss store to exchange or get store credit for a $70 T-shirt that was a Christmas gift with a gift receipt and all original tags in place because it was never used or worn. This very disrespectful customer service agent whom I wish I got his name was so rude and refused to exchange or give us a store credit because we have to get the brand new t-shirt dry cleaned before we return it. Why because when the shirt was in my trunk got a spot of dust as you see in the picture if you can even see it Really disappointed with such a customer service frim a favorite store. Will never buy Boss again. read more

Hugo Boss - Men's Clothing Near Me - San Francisco, California

I would like to express my appreciation to the staff of the HUGO BOSS Store. Terry and Omar were polite, professional and patient. They provided the UPSCALE CUSTOMER SIRVICE to meet my needs and combined the the clothes for my event. I bought the Coat, Shirt, Belt, Pants, Socks and all this items were shipped and delivered on time. Thank you. read more

I needed a new suit and a few shirts and my sales associate Terry Zheng did a fantastic job. He was quick, efficient, knowledgeable, and highly professional, making my experience excellent. read more

One of the employees, Jesus, was a big help. I was in desperate need of tuxedo shoes and he reserved them for me while I drove 150 miles from Sacramento. Once I arrived he not only helped me with my shoes, but gave me advice for matching attire and even called another store to check on an item for me. Could not be happier with my visit and extremely happy with my shoes (and shirt which I did not originally plan to buy). read more

i'm a very frequent customer of Hugo boss I love the quality of their clothing I love the versatility of their products But this time was a different thing BEN turned this into an experience made it a purchase that I would never forget The best customer service I have seen in a long time and if you go to the loss make sure Ben helps you and makes you dress like you deserve read more

Hugo Boss - That's how ben dressed me up ;) - Men's Clothing Near Me - San Francisco, California

Cool store but after you buy some pants you definitly have to take them to the tailor. Clean store and the workers were about business. Great establishment read more

I was about to buy a T-shirt when I found that the employees had swapped the price tag from two-digit price to 118. I'm going to search for it and buy it online or from other outlet. read more

First time shopping after COVID hit, Terry did a great job helping me find good things to buy. Ready to hit town again lol.

Came into this store twice and both times the staff was courteous and attentive. I bought one of their really nice wool and cashmere coats, the sleeves were a bit too long but Terry took some measurements and said they would make the right adjustments. I definitely appreciated Terry's professionalism and will be coming back. read more

I want to thank Walter for the best customer service I ever get in my life!!! I could go to Macy or Bloomingdales to get a cheaper Hugo Boss suit! But why would I go to Hugo Boss store with no sale or discount? Because of Walter!! He is there to get the suit that fit me, he spent time to talk to me,educate me how to wear, what to wear, even teach me how to tie a tie!! That is something you can't get from anywhere else! Other place will just sell you the most expensive suit and tell you what kind of sales they got and that's it!! Don't forget you get FREE in- house tailor! I will for sure go back to Walter to buy another suit! Thank you read more

Hugo Boss - Men's Clothing Near Me - San Francisco, California

Service here is hit or miss and seems to depend on how busy the store is. First visit, store was empty, but I didn't have much time to look, but an associate was helpful in bringing me jackets to try on and helping size me. He offered his card and told me to text or call. Next visit, store was busy and no one would give me the time of day. Walked around for a long time and, after a token effort from someone to point me at a wall, eventually someone else came out from the back to help. This person had a lot of great styling ideas. Third time, store was busy and had to beg for help. Felt like it was too much trouble for the associate to help or make suggestions. I was told I could make an appointment on the website to see someone in store, but it turns out this option is only for people who are buying online. Why would I need an appointment with someone to make suggestions if I'm buying it online?? Overall pretty disappointing and frustrating shopping experience, especially when I'm there and ready to spend $$$! read more

Definitely more than 5 star service! My husband and I loved to shop at Hugo Boss when we lived in SF, working with Terry and Omar. We had an occasion where we had shopped at Hugo Boss in London and had some issues when we returned - they handled all of them for us. We moved a couple of years ago to the Wine Country and so no longer drop in at their SF store; however, they have been MORE than helpful when contacted about finding an item - they scour the country to assist (thank you Terry, Omar, and Jesus). An incredible team that, in my opinion, sets a standard for professionalism and customer service. read more

Bought pants in NYC. Wore them maybe 5 times. Crotch ripped. Walked in and asked whether there is a warranty. Over the years, had sort of similar situations w Nordstrom and Burberry and both treated me like a king and exchanged the item as they should. Not Hugo Boss. They were rude and offered to have their tailor in Vegas fix it with a 3 week wait and charge me for it. Thanks. Poof - that's how you lose a loyal longtime customer. read more

So I'm usually more of the Club Monaco/Banana Republic type, which shouldn't come as a surprise considering I'm in my early 20s. But occasionally I'll venture into a store like Hugo Boss when I'm feeling a little fancier (i.e., payday). One Sunday morning I walked into the relatively empty store wearing just a t-shirt, jeans and sandals. Bad idea. I immediately felt uncomfortable when I noticed at least four pairs of eyes watching my every move. Not a single "hello," nor a nod of acknowledgement, simply the "you've obviously walked into the wrong store, so we're waiting for you to check the price tag of one of our items before we expect you to leave" sort of look. After about two minutes of complete silence, I found myself looking closely at a jacket that caught my eye. Before I knew it, a sales rep approached me from behind: "Sir, that jacket is $300" he muttered arrogantly before quickly turning away, failing to offer any assistance. EXCUSE ME?! I was pissed. I may not look like I fit the profile of a typical shopper at this store, but I sure as hell make more than your minimum wage plus not-so-spectacular commission ass. I couldn't believe how rude the guy was. The unmerited arrogance was unbelievable (I mean, dude, you're a freakin' sales rep!) I ended up doing a bit of damage to my credit card that morning, despite the horrible customer service. Part of the reason I ended up making the purchase was because I actually really like the clothing at Kenneth Cole. But the main reason was to give a big "eff you" to the sales reps who didn't give me the time of day. read more

The service is impeccable. The staff their really attends to your fashion needs. The suits, though $700-1200, come with an in house tailor (no extra charge) and are of the highest quality. The grey pinstripe 3 piece is pure sexiness. read more

A while back I was in the City and ended up at the Westfield shopping center. I needed a dress shirt, while buying that shirt I saw suit that I needed to have, it was a three button blue suit that's not dark enough to be navy with powder blue pinstripes. That suit immediately made all the other suits I own look cheap by comparison. The line from Anchorman would be "Suits so fine it would make Sinatra look like a hobo." In a way it was true because the price plus alterations and tax would be over a grand. Fast forward to today. It's my mom's birthday, it's also my godmother's daughter's high school graduation. I told my mom I'd take the day off work to hang out with her and so we went out to the city for the graduation ceremony. Being that the school in question was the SF School of the Arts, the ceremony was also a recital and some of these kids have legit talent. After all of the graduation stuff I asked my mom what she wanted to do, she said she wanted to shop. We ended up at Westfield shopping center and after looking at stuff for her, we were at Hugo Boss. "So, Mom, this is the suit I like." "Let's buy it!" "Um, I had unexpected expenses that wiped out my savings last month and my George Bush check is going towards bills." "Don't worry about it, buy it, IT'S ON SALE!" "But I already budgeted out most of my paycheck which is coming in on the 15th." "So we'll charge my credit card and you can pay me back whenever!" I don't know what happened but since now my mother is an empty nester maybe she has much more of a disposable income because she isn't paying for my stuff? Anyways, I was a bit wary because "Let's charge my credit card,"got me into a lot of trouble in college. I found Nick, the salesman from last time, he remembered me and I got a changing room for a suit. When I stepped out, my mom picked out THREE OTHER SUITS for me to try on. They're all awesome but I just couldn't decide. And there's no way, even with my mother's generosity that I would buy more than one. So Nick gave me a swatch of fabric and gave me time to decide. So I'll be back on Sunday, with my mother, and we'll buy a suit that would probably end up costing a grand or so and we'll charge it to her credit card. Once charged, I'll pay her back whenever... without interest. I love you Mom and happy birthday. Just to let you know, I did buy her a present and I am going to treat her to dinner tonight, I'm not really mooching off of her. read more

Good luck if you need their customer service to assist you with a defective product. They will NEVER ever help you out. I thought they are much better than this and I am not going to buy anything from them anymore and will definitely share my bad experience with EVERYBODY around me. I wish I could leave a review with no star at all read more

Boys listen up... I know most of you have no real sense of style, and have yet to grow out of your frat sweatshirts, baseball hats, and ill-fitting jeans. If you are ready to grow up and start looking like a man, then Hugo Boss is the place for you. This store is so chic yet comfortable and low key. The staff is great, and they will make your shopping experience fun and easy. I know that most men hate to shop, and they never know the right things to pick out. Well at Hugo Boss you have the staff to do it for you. They are very knowledgeable about the brand, and the styles that will work for you. You'll leave the store feeling sexy, mature, and ready to take on the world. I love taking a boy in there and leaving with a man. Ladies, Hugo Boss has some great key pieces to build your outfit on. They have fun comfy dresses, as well as sleek and sophisticated blazers, and sexy pants that make "almost" anyone's tush look amazing. Oh..but the one downfall are their shoes. I can never find any heels high enough. Come on Hugo Boss...I need at least 4 inches! read more

Best service in the mall! Samantha Estrella was the best sales person I ever had in that mall. She was very knowledgeable about hugo boss products and is aware of their competitors. She knew what hugo boss products bloomingdales and other competitors carry compared to the hugo boss boutique. She is aware of the deals and explains the advantages of purchasing hugo boss at the actual store instead of their competitors. I ended up buying a suit and she help tailored it to my frame. Impeccable service and very trustworthy. The store definitely carries more items than other competitors and I trust the tailor at hugo boss than any other tailor. Clean Chic and Modern store just like their product. Definitely will come back here again. Thanks Samantha! read more

I like the fact that the sales people work on commission in this store. I was searching for a particular item of clothing. The salesperson, Anna, was very informative and helped me find exactly what I was looking for. I've browsed through this store many times, so I was very pleased that when I needed some assistance that the item I needed was in stock. I will definitely head back for superior service and a fantastic selection. read more

I wanted to love our Hugo Boss experience, and we almost did. Our first time in the store, Walter was amazing. He stayed a little late (sorry, Walter!) to help us out. When we came back about a month later to purchase the suit we had originally found, it was a subpar experience. The rest of the staff was not terribly helpful in Walter's absence. Once he came back and it was time to ring up the suit, we learned we'd have to pay a fee for rush alterations. Ok...our bad for waiting so long. However, when we came back a week later to pick up the suit, one arm was about an inch and a half longer than the other. The pants were also about an inch too long. It was very frustrating having paid for rush alterations and then to have to have them done again. My husband was leaving _for our wedding_ the next day and wouldn't be able to a) try the suit on again and b) take the suit with him. So I went back a few days later to pick up the suit. It was largely fine, but they still hadn't moved a button. We called it a wash and moved on. The suit was beautiful for our wedding, but getting the suit to its current state was a pain. Here's to hoping any subsequent interactions we have with Hugo Boss are better. read more

I have had some pretty amazing shopping experiences here! To address the other gentleman's review, who only gave one star - I know exactly who you are talking about and I haven't seen him there recently; so if you're willing to try you should venture back once more and see if the treatment you receive is better. I LOVE Hugo Boss, I unfortunately don't quite fit into their womens' clothes, but I do a lot of damages in the mens' section for the hubby. I love the suits they have in for Fall 2012 and can see 2-3 that I shall be purchasing, I shall have to spread it over a couple of pay checks. I'm a pretty loyal shopper, if a particular person has assisted me before, I make the effort to go back to that person - it goes both ways right? I give you repeat business, and you LOOK AFTER ME! Ro is hands down favorite sales person in SF! He is never pushy, he always recommends different shirt tie combos I should grab for the hubby, but if he sees me being hesitant, he takes a step back and never pushes it or he will mention to me that I probably shouldn't burn all my money in one go, and should come back when I've thought it over carefully. I love that approach because you are correct, I shouldn't burn all my money in one go. Anyways, check it out, the person who used to make me feel like crap is no longer there (I think - I haven't seen him and I pop in 2-3 times a week) and the team here is good, they seem to have a good vibe, and now that they know me, I get champagne as I walk in the door! LOVE IT. Ro - Thanks for making my shopping experiences so much more 'bubbly' read more

Omar has been very helpful ever since I knew him from the Macy's Hugo Boss boutique. He definitely knows his stuff and is willing to go out of his way to make you happy. He's all class. I can't wait to go shopping here but I'm willing to give it 5 stars off the bat since Omar works there. I know, I know, I need to go there first but that's how helpful he is. More to come... read more

Jayson spent the most time with my sweetie and me as we bought my wedding suit, but Pete's also top notch. Sweetie had a glass of wine and picked out my tie while I took my time, and we never felt rushed. They're friendly and knowledgeable, and I look great. Alterations are stress free. Not much else matters. I'll definitely go back and highly recommend. read more

Service with a smile and the tall cold glass of beer was also a surprise. I don't shop much but when I do it is usually for things I actually need. Strumming around the mall I happened to stop by this store to see if I could find a wallet , maybe pants and maybe a fitted shirt. Sales reps here don't immediately attack you like some places, the venue is neat, clean, very open not overstocked. I was able to do a full round in the store before being asked if I needed help finding anything. I have been looking around for specific style of wallet, Kenneth Cole use to offer them season but it has been 4 years since it has been released. One of the sales reps (Ro) assisted me, asked if there was anything in paticular I was looking for, stated one piece wallet that does not fold, but can fit 5-6 cards and have a compartment for either a visible ID if not a sleeve that can hold the ID. Ro was able to show me what they had available, he offered to tall glass of beer while he searched "tall glass of beer" hell yeah, I might have to come back for more stuff. He was able to find one of the wallets that have everything I wanted except for the clear sleeve for a visible ID from the Boss Orange line, He was able to get me one that holds 4 cards in front, middle portion that holds money or checks and on the back little pocket that snaps on both ends. Although it is not quite what I wanted it was closest thing I seen to the one piece Kenneth Cole wallet I have been searching for, for 4 years haha. I picked up two that day since these type of wallets are hard to find =) Ro also stated they offer to do fittings for button up t-shirts and pants I was looking around, I'm pretty sure I will be back for some dress pants, few jackets and some shirts, overall experience with this place I would come back for the service, even if they don't have something exactly I am looking for the can offer items that come fairly close. Hats off to Ro for your excellent customer service I will be back for more clothes shortly haha service ***** offered a tall glass of chilled beer while you shop HELL YEAH!! haha oh yeah their clothes are really nice =) price $$ ambiance ***** in my book needs every store should just have 2 things, one it has to be neat, two it has to have excellent customer service, here by far exceeds both my expectations read more

I've had the pleasure to work with Dave over the last couple of years. He's pleasant, stylish and very astute at helping me find what's right for me. He makes shopping a pleasure and helps me make quick and decisive work of a wide variety of clothing. If you want a pleasurable shopping experience, ask for Dave. read more

I've been going here, pretty much since it opened. I was thrilled. It meant I didn't have to drive all the way to their store in Valley Fair in San Jose. Hugo Boss has quickly become my favorite store at SF Centre. I love the crisp, clean, modern style of the brand. Their prices are moderate, for the quality and the style, and for what you'd expect from a European brand. When I say "moderate," I mean, about 1/2 the cost of an Armani or a Zegna or a Burberry, but it is certainly pricier than off the rack at Macy's. It's the perfect store for reworking one's wardrobe, as I'm slowly doing. They've got something for every occasion. Best thing is the half-yearly private sales for preferred shoppers. It's a good way to shop for some great deals. But best of all, the level of service here is spectacular. I've been working with Nick there for 2+ years, and he's helped me out immensely, whether it's ties, sweaters, jeans, specially ordering a pair of pants from a different store because they didn't have my size, or ordering (or reordering) a suit or tux. He knows his stuff and has been extremely helpful every time I'm at the store. He's a pleasure to work with and always seems to go the extra mile. I can't say enough good things about this store and the level of service here. read more

I walked into Hugo Boss to buy an outfit for my presentation. Walter assisted me . He enthusiastically asked me about my event and proceeded to provide me with multiple options that were all amazing. Omar assisted Walter in providing great options. Omar even served me whiskey. Both gentlemen were personable, helpful, and kind. I cannot wait to visit Hugo Boss again.Highly recommended. read more

Went to visit this store yesterday with the goal of finding a new shirt for work.... was helped by Samantha Estrella who dedicated effort to help me find the perfect color, tie to match and pocket square for my jacket. I am not surprised Samantha had been mentioned in a previous review as she really is the perfect person to help tailor your shopping experience. A pleasant environment to browse, shop and have fun whilst filling your wardrobe! You do a great job Samantha! read more

Been wearing Boss for a while, but used to populate the wardrobe via Macy's (don't really shop there because of their limited selection of slim fit shirts). I recently bought a tux and a few other items with Omar's help at the SF store and I have been beyond impressed. Customer service is top notch here and I'll definitely make the trip up from the South Bay to pay Omar a visit. Keep up the good work! read more

Now I know where GQ models go to shop! I came here to get fitted for a suit for a wedding. The salesman who helped me (his name was Moussa) couldn't have been more helpful. It was clear that they were short-staffed that day, and yet he still bent over backwards to take care of me. I wound up spending an extra hour trying on jeans and sifting through their other hip attire. Hugo Boss is the kind of place where Ryan Gosling's character in "Crazy, Stupid Love" would've shopped. Make no mistake, this ain't Macy's or the Gap. After trying on a dozen different jeans, I finally selected two pairs that I liked. Total cost: $350. Ok, so I'll admit - this place isn't cheap. But then again, a good pair of jeans is an investment, and if you play your cards right, they're something you'll be wearing for years to come. At the end of the day, this is an upscale clothing retailer, and they give you first-class treatment. At one point, while I was trying on clothes in the dressing room, Moussa offered me a complimentary bottle of water. And at the end of my shopping experience, he waived the alteration fee for my pants (which saved me at least $30). I look forward to shopping here again in the future. read more

Hugo Boss is one of favorite designers. I luv their clothes. Boss makes all types of cool and trendy slim cut clothes. If you have a muscular bod and a slim waist, you must try Boss. Shirts, T-shirts, Polo Shirts, Pants, Jackets, Suits.... They make them all in great fabrics and colors! Without the Boss, I would be lost! read more

Staff is usually helpful at this Boss location. However, I tried to return a pair of jeans about a month and a half after I bought them and the cashier was very rigid about it. I was only able to get store credit, which is really annoying. Who wants to get stuck with store credit? What good can come out of that? The problem is I felt like I was talking to a robot repeating the same "I'm sorry but there's nothing I can do". Her name was Renee in case anyone cares. read more

The team at Hugo boss Westfield mall is truly cut from a different cloth... they go above and beyond every single time you walk in their store. The customer service here is impeccable! read more

My fiance and I came to Hugo boss looking for a suit for our wedding. We worked with David who was extremely helpful and made the whole experience top notch. It took us a couple visits to make a final decision but David was consistently attentive and went beyond to make the experience perfect. David is no doubt my new go-to suit professional! read more

Hugo Boss - Men's Clothing Near Me - San Francisco, California

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Fiance and I crashed the some Industry party hosted at Hugo Boss. The hostess was really nice, she let us in without much of a fight. :P We wined and dined and partook in wonderful and tasty Hors D'Oeuvres! Mind you jumbo prawns and duck roll and everything delicious! We also left with a nice little bag of goodies. We were able to peruse the store, beautiful collection, they have some really nice women's dresses too. For men, you can't go wrong with a Boss suit. read more

I don't shop here but my boyfriend does, all the time. I mean, ALL the time! The sales guys know him by name and now me by face just by association. It always smells nice, everything is organized well, and everyone is also very friendly and helpful. They also have an on sight tailor which really helps when you need a suit or something altered. Minus one star because this is obviously a Hugo Boss for men store but with a small section for woman. I'm rarely entertained if I don't have my phone on me. read more

Thank you David for helping me find the perfect suit for my wedding. Suit fits perfectly and I feel like I'm getting all my money's worth(I better!)! So much selection here with quality assistance. I would be back but I think I'll be good on suits for awhile.. read more

Hugo Boss - Men's Clothing Near Me - San Francisco, California

I was referred to Ben by a friend--can't recommend him highly enough. I was surprisingly unsure of what to wear for my outdoor wedding and Ben met with me on several occasions to ensure I would kill it on my big day in a great looking suit. read more