I submitted a family heirloom to be reset and polished up in gold (a rare stone which was originally set in a very pretty sterling silver setting). Not only was a quoted a week to have it made but then when three weeks had gone by and I called to inquire I was told that the repairman had been sick for the whole time and, after all that, the man didn't possess the skill set to do the upgrade and repair (I have since had it done). I will never recommend q this repairman and the quality of service i received over the phone and in person was atrocious. I cannot believe I would have to contact the store to find out the status of something valuable and sentimental and have had to wait three weeks before even attaining that information. Unprofessional, dispassionate, and subpar work at this jeweler in this macy's. read more

This store is not like other Macy's. It's always unorganized and way too crowded. They don't have enough staff. You need to wait for long to do check out. Prefer to go there because of location. I hope they can improve this store and can provide better customer service. read more

The clothes style here are not as pretty as before. Materials seems low quality. The place was messy with clothes everywhere. I just go here for shoes and make up now. read more

Don't go into the cosmetic section if you're a WoC, no one will help you and the employees will go about their conversations and not acknowledge you at all. How is it that I made my way to the Bare Minerals section and no one tried to help me? Oh that's right, I'm not white. I kid you not, I was in that area for a good 10 minutes and none of the employees helped me. I went to the counter to check out and a white customer walked by and immediately both of the employees that were by the counter turned and asked if she needed help. This is why I hate Macy's, if Sephora wasn't out of the kit I wanted, I would of never came here to get it. Customer who are being ignored should automatically get those Macy money cards the cashiers are always trying to give out after they try to pursued you to buy more shit. read more

I love the Origins and Impulse Beauty ladies in the cosmetic department. Simmi is always so helpful. Everything else about this store is a complete mess. I've heard managers yelling at employees in front of customers. Not a way to run a store! If you want your employees to be high achievers, I can assure you, yelling is not the way to go. This place is embarrassing. Go to Nordstrom or Macy's Bellevue. This place needs to shut down. read more

Lancome Counter at Macy's Southcenter.... The ladies who work there are helpful, sweet, knowledgeable and gave me great customer service! I had a return (I had been there the day before and they lady that helped me was very nice, but unfortunately the color was the wrong one) and at 1st they didn't think they had the right color in stock, so she made up samples for me and offered to order it online and get me the GWP deal on line as well. Last minute they found the 1 left they had in my color, but because of the GWP online, they offered to make me up something, which they did....and it was perfect! To me good customer service is when I leave with what I came for one way or another, great customer service is when you leave with what you came for, feel good about the money you spent and feel attended to... These ladies gave me great customer service. read more

The dream is over! Or, maybe I arrived too early? "Get these dispirited employees some caffinated beverages!!!" Geritol? Transfusions? However, perhaps it was because it was the first day of October and these employees were already forced to put up Christmas decorations? "Where's that Christmas cheer, people?" I was on a mission to get to the third floor. Not easy. On the second floor, the escalator is broken. There's a sign. It states one should take the elevator in "Mens Shoes" (That's right. No apostrophe for Men's Shoes.) One is supposed to somehow know where the "Men's Shoes" department is located. I didn't. There's no hint. While searching for it, employees breezed by and not one greeted me. One guy was shuffling along in dirty shoes and a shirt that was definitely not ironed, nor even tucked completely into his wrinkled shabby pants. Good show! Actually, I was relieved HE didn't say "Hi". 《CREEPY!》 After locating the elevator, I arrived at the 3rd Floor. I wanted to look at the mattresses. Wow! Many, many beds. Not much information about how they are constructed. None at all. There are some broken down stand-up displays, but they are incomplete. Skeletons...with the pertinent information sections gone missing. Great! It would have been greater if someone had offered assistance. Not a soul in sight. Having shopped the competition, it was quite evident that the prices are wayyyy higher. Why? Just because it's Macy's? Not one mattress was on sale or had a special price. So, that was enough Macy's for me. As I was escaping from the farthest reaches of Macy's Mattress Mayhem, I noticed a guy in a cheap suit mucking about at the cash register station...or, whatever it's called? As is the custom at Macy's, he didn't greet me. This ever-alert employee failed to even notice I was in his department. On my way out, the down escalator was working. Yayyy! Things were looking up...or down. Stopping at the "Mens Room", I couldn't help noticing that, again, no apostrophe for "men's" "Macy's" gets an apostrophe (except on their Employment Office sign) but, the men will have to find relief without one. Oh! There's lots of space in the parking lot. No surprise there! Merry Christmas! read more

Worst costumer service !!!!!! I stood around for 15 minutes waitting to cash out the employees were ignoring me I just left I never seen a store with such bad service and i work in the costumer service too but I never ignore people !!!! read more

Macy's in California was the first credit card I ever opened... more than 45 years ago. Have been a faithful customer all these years... today I went to return a dress that I purchased online, 6 months ago. Not worn, tags intact and with receipt and was told it was not returnable. Past their 90 day return policcy.. this is a new policy to me.. I will not be shopping at Macy's any longer. They have no loyalty to their customer, no customer service and no one on the sales floor to assist.., management is invisible , and store is filthy. I will shop anywhere else. And I am also a former employee... not a wonder this department store is closing doors. Will not suupport a store that is motivated to do the least for their "star" customers. Bye bye Macy's. read more

This is the worst Macys ever.... Even the lady in the fat section upstairs is rude. Its hard to get a bag from ANYONE even if u r paying. Glenda was recommended as a top notch employee, turned out to be a flake.. Georgina ...in women's calvin Klein section...she is just plain lazy and a liar . the shoes dpet does not understand English..The only person I ran into that has a clue about customer service was the millenial in the bags and purse dept. She turned the entire situation around.. into a good sale and nicer experience. What are the hiring standards..... now. Are they taking fired Wal MArt employees read more

My past few experiences at any Macy's in Seattle has made me never want to shop at Macy's ever again. Returns, repairs, or exchanges are far less convenient than Nordstrom. I understand each store has different marketing/sales strategies etc but in this day in age this is unacceptable. On top of it, the sales people are kind of rude read more

Why is no one ever available to help? Why does everyone look like they are busy yet hate their jobs all the time. Took me 10 minutes to find someone who could help ring me up for a gift card. Note to management - crap customer service. Remembered why I never shop here. If it wasn't for the perskns request for a Macy's gift card I wouldn't even be in here. read more

Macy's is kind of like a mecca for mom's with strollers and blissful brides... a sort of nirvana-esque state seems to envelope these women as they enter Macy's and if you stay there long enough you'll see them walking trance like into each department cooing over the new shoes she's about purchase or gabbing about which plate ware is more appropriate for their weddings. So naturally I love to go to Macy's just to witness the true wonder that is social interaction. Anyways, my experience here was pleasant... spending most of my time in the cook ware section I picked up numerous lovelies a la giftcard I received for my birthday. The staff were pleasant and honestly seemed to care if I was finding everything OK and were more then happy to assist me in my search of the perfect measuring cup. It's macy's... but it's a good macy's. read more

Yay Macy's. Lots of clothing and stuff and better than the Downtown or Northgate locations, cleaner and more people around both shopping and helping you. read more

Macy's used to have a powerful brand and you knew exactly what to expect, decent prices, great merchandise, and good service. The service is not what it used to be. I have the hardest time returning items and it's so irritating that you have to go to specific departments to make returns. When you get to the right department the employees act like its torture to make the return and find very reason they can to find something wrong with your item to not do the return. At least they still 20% coupons read more

I feel sorry for Macy they have a good quality but they have really bad customer service

Why is the Plus Size Women's Dept on the lower level?? When I looked at the direction signs hanging above the escalator, the arrow pointed upstairs for the Womens Dept. When I got up there and couldn't find the plus area I asked the lady in the petite section. She told me it's down 2 levels. What?? I asked her why. Well, according to the snitty woman, "it's been down there for 20 years!" I then went to the office to complain!! The woman that greeted me was extremely nice and listened to my concerns with respect. She stopped another woman and had me explain my concerns with her. Suddenly a man, who introduced himself as the store manager, butted in and told me there was no room on the 2nd floor for the plus size dept. I told him about the sign at the escalator and said, I'm a woman so when I see the sign to go up to the women's dept I expect all the women's departments to be there. I didn't expect to be told to go to floors down." I told him this is discrimination!! Apparently, fat woman don't count!! As a woman who wavers between regular sizes and plus sizes it is not convenient for me to shop between the 2nd floor and the basement floor. I usually shop online because it is quite a drive for me to get to a mall. Regardless of how I shop in the future, whether it be online or in store, I will not be shopping a Macy's. read more

Good place to shop for clothes for anybody and clothes are at a good price, also their coustomer service is very nice and helpful.

Went to Macy's at Southcenter Mall Tukila, a young woman by the name of Istabraq was unprofessional and rude. She didn't acknowledge my presence, did not say hello nor offer to help me. When I presented a coupon from a mailing, she asked me where I got it? Told her a mailing, said there wasn't a scan. However, every other cashier offered directly on the screen a choice of additional discounts. She did not, the store was quiet, after 10 pm. No other customers except my daughter and I, at the time. She acted as if she didn't care that I thought she was rude. My daughter and I chose to go to another cashier, this one was much friendlier I went to another cashier. I have been a cardholder customer for over 20 years. People like Istabraq should not work for the public, definitely non customer facing job for her. Very disappointed in the poor customer service!!! read more

I mostly have an issue with their make up area. No help anywhere at all. There were plenty of ladies working the area but no one would come to help me. They must of been short staffed or did not care. I was standing at the Inglot counter for a good 20 mins and NO ONE came to help or ask me if I needed anything. I could tell that they noticed me but choose to "look" busy or not care. If I could simply just grab what I needed that would have been fine but their products are kept in drawers...how am I suppose to know where to even begin searching for the product I was looking for! Totally lost my business! Sucks cuz this is my nearest Inglot counter other than ordering it online. read more

Terrible customer service. Employees were rude and impatient with us. It was a chore for them to try to help us. We tried buying a necklace. Returned it two times because it kept missing jewels. Tried returning it but they won't give us a complete refund. We waited two months for this necklace. My girlfriend cried on Christmas. Will never buy jewelry here again. 0 Stars. read more

I was FINALLY able to get a hold of someone after going back into the macys store and having them redirect me to someone. They did give me a refund for the protection plan I never needed in the first place, but I will definitely no longer buy any furniture or mattress from macys... it's too much of a hassle. read more

Worst customer service ever. Not that Macy's is known for this but this is the worst I've experienced. 45 minutes to return something with the return sticker and receipt??!! Why is everyone they hire so stupid? They must not train them very well. read more

This Macy's looks like a slightly better Forever 21. Clothing is tossed everywhere, their shoe department is so pathetic looking and the customer service here is poor. I can't even begin to explain what kind of mess their junior's department looks like. You would think they would have more pride in their store but apparently not. The cosmetics counters are no better, they are more concerned with selling you makeup than actually making sure it is the right product for you. I use this Macy's as a shortcut to enter the mall, as the parking on the lower level is almost always empty...wonder why? read more

I had not been to this Macy's in over a year but went there with my sister last night to look at some shoes. This particular location had a horrible shoe section. I should have honestly walked out when I saw how wrinkled the sales guys pants were. They were a good reflection of the service to come, including having to wait a good half hour for someone to bring shoes and more time for someone to run the cash register. We were told that the "back was a mess" so, they couldn't find the shoes we needed and that they were understaffed (even though there were three employees and only 4 customers that I could see). read more

First of all, Macy is an amazing store. Good prices and store in general. But this location made me feel uncomfortable and as if I was being judged. I only stepped into Macy at the Tukwila location because we had reservations at a Restaurant near by, we wanted to find a good birthday gift and not even one employee has greeted us or asked us if I needed any help in the section of handbags and wallets. As I finally had found the perfect gift, the three young employees were chit chatting and staring at me and even looked what I had in my hand with strange looks as if I was going to steal it or something. I gave her a glare and asked to ring my item up. Those young ladies just seemed so unprofessional and rude especially when I'm in there just to shop. read more

They really do not give a crap about organizing so if you are looking for a good deal you really have to look. Still pretty organized in the men's section however. Just don't venture upstairs. read more

The star ratings on this one is hard. The level of service started out in my opinion bad. I came in for three purposes. One pay the bill done no problem there. They had jeans on sale super cheap sale been going on for a few days so I wasn't expecting to find my size 30 x 30. And I didn't no problem there. On to my 3rd item buy a JA Hinkles Ceramic cookware open stock. At first i was really happy with this department it was large had more offerings than my hometown store which is pretty much a last act department. Looked a round for the brand didn't find it. Looked for help didn't find it either. Eventually i spot two red tagged associates. Asked for help. Instead of one of them helping me. They pawned me off to someone else which took about 5 minuets to find. Unfortunately this person didn't have a tag on. She saved me as a happy customer. She informed me the cookware is going back because they relocated and didn't have room. She went back to the storage three times pulling out pieces for me to consider. Found one. She then tells me JA Hinkles are exempt from the additional off sale. However she was able to price match Macys.com price. And explained why and why the price is a $2 more. But I can live with this got a piece I wanted and didn't have to wait for it to ship. After writing this I changed it from 3 stars to 4. read more

I don't know if I should be reviewing this, as a former employee, but here goes. I have always enjoyed Macys. Great variety of clothing, shoes, etc. Great sales. Most of the employees will try to help you if you let them know you want help. If you don't, we try not to be intrusive and bother you, for the most part. Definitely check out the clearance racks and try not to make a mess, please. :) read more

We had GREAT experience with a woman in bedding. We had purchased a new bed, and needed all new bedding. We ended up with 800TC white bedding, new down comforter, pillows, duvet cover and a sham. She was very helpful and reminded us of a family member. Very sweet...I wish I could remember her name...but I will definitely be going back when we are in need of new bedding. I have never slept better! read more

I enjoy coming here and since I usually know what I want, the place is laid out pretty efficiently. I usually stick with with certain brands and their prices seem fine. Staff is friendly and I come back every so often. Some people I know still call it "The Bon". The fragrance can be distracting when walking through though... read more

When I moved I called Macy's and told them many times my new address to send a bill I guess Macy's just ignore what I said They sent bills to my old address that I did not know then my credit score went 100 points lower when I was trying to buy a house. I immediately I talked them Then what I got was Macy's yelled at me that I did not report new address What a Liar!!! A friend of mine said she got same issues with Macy's They never said "Sorry" to me or her I wish I can leave 0 starts read more

Mattress shopping is up there with getting my tooth pulled but my experience at the Macys home store was actually educational. I forget his name, but the fellow who took care of us spent a long time explaining, showing, urging us to lie down, talking about price differences. I now know more about springs than I ever wanted to. The best part was that he was not pushy. The prices are hard to decipher among the different stores and that is the only complaint I have-that the names of all the mattresses are different and it is impossible to compare. I have not bought one yet but will probably be back at Macys to buy one. read more

The customer service at the Tukwila, WA Macy's is BAD, that's why I will not be returning to this location! I went looking for a pair of shoes that I saw on line. There were two sales associates working. I waited in line for about 20-30 minutes for someone to acknowledge me or help me. NOPE, no help at all. I will NOT be back, and will take my money to Nordstrom instead. At least there I will be acknowledged. Even though they are more expensive, I'm willing to pay for that service. read more

Macy's at south center Tukwila. We stopped by today to purchase sunglasses for hubby. We got this adorable short brunette who had outstanding customer service! She was on a hunt for glasses big enough for husbands head and also UV protected. After 30 minutes of her assisting us and being so kind with offering suggestions on glasses we made our purchase. I can't say enough how I appreciate great customer service. Gosh I wish I would have gotten her name! read more

Terrible customer service. I called and asked for some help finding an item and the guy at juniors said he will look for my item then put me on hold and later transferred me to another department and as I was trying to explain to the lady what happened, she hung up on me. read more

I love shopping at Macy's! Great buys, selection, and free shipping when you order on-line!

I went into Macy's to see if I could find something in the housewares department. It was the worst customer service that I have received in a very long time. I went during a sale - my mistake! and while there were a ton of customers in the department, it was the associates that work there that were rude and unwilling to help. Three different associates would not help me when I asked if they could answer a quick question and one told me he is other customer was more important than me. Not OK! I just wanted to get directed to the general area of what I was looking for. I walked out and don't think I will go back. read more

Love the hand bag section staff! Sunday, Zandra and the manager Colleen. Tried to return a MK purse I bought a few months back, but had no receipt, no tag or the card I bought it on. They all believed me, didn't give me the feeling I was lying. Had finally gotten my proof of purchase & they tried everything but couldn't find my transaction. Had to go to my bank & get my old card number and they gave me a full return on it. Love the fact that they take back purchases from even 2 years back. My purse was in good condition, I just needed a smaller one. Definitely caring and loves their job. read more

I've never had to wait 15 minutes for the sales person to do price check with almost no one on the store. I cut my losses and didn't stick around to find out how much it was. read more