Macy's was our original destination when we decided to hit up Tucson Mall for a little shopping while in town. What we expected and what we encountered were two wildly different things, especially from a Men's clothing perspective. The selection and variety of men's clothing was very underwhelming and disappointing. Also, the organization of the area was well below the standards I am used to for a Macy's. Service was not much better. We spent a solid 10 minutes and was never greeted or spoken to by any associate in any section. Another oddity for Macy's. Overall, not a great representation of Macy's. read more

This store seems to be on the verge of closing, as are most big retailers. But they still have some great values and merchandise. Can be challenging to find a sales person but aside from that it's all good for an old school shopping spot! read more

Dropped in this am for a new steam Iron The website says they carry Rowenta, a high end German hand iron. Not so, only Black and Decker. Btw, this Macys is not closing. read more

Macy's - Department Stores Near Me - Tucson, Arizona

I moved and needed to find a closer place. I was "very" satisfied the moment I walked through the door to the moment I left. Lots of items to purchase. I purchased Jumpers. Very kind and sweet staff! The prices are "very very" reasonable. I found a new place and so close. read more

Everything could improve things really went downhill for Macy's. Only thing imo is bags, perfumes maybe shoes. Is worth going. But then again there is Dillards! read more

When we think of Macy's, we envision class, quality, and exceptional customer service. I DID NOT experience any of these qualities recently while trying to return an item at the Backstage department. I was treated unprofessionally by a classless clerk insinuating that the item I was returning was not a gift as I stated. She was mean and nasty to say the least. No wonder why Macy's has closed 300 stores, with plans of closing 150 more. Hopefully this store is NEXT! Nordstrom's and Saks here I come! read more

Macy's - Department Stores Near Me - Tucson, Arizona

I've only done a return at this location and the service was quick. You can find great bargains at Macy's if you have time to look. The store is pretty big and has a huge selection of everything. I do love their shoes especially the JBU brand. I've got them in three different colors and two styles for Arizona terrain. Macy's has a sale going every week or so. So I try to shop online and only go to the store if I need to do a return. read more

Macy's - JBU brand shoes - Department Stores Near Me - Tucson, Arizona

I went to Macy's at the Tucson Mall to return an item, however I didn't have the receipt. Evelyn and Linda were amazing! I think Linda is a manager and she was able to find my return on my credit card and refund the amount. They were patient and extremely helpful, went the extra mile to solve the problem. Thank you!! read more

I usually go here to pay my bill in Tucson I like looking up their shoes and there's clothes I love Macy's that used to be Robinson's may and then they merge with Macy's loved their stuff especially like Friday's special read more

Macy's - Department Stores Near Me - Tucson, Arizona

I hadn't been to Macy's in over a year. Some things had been moved and some things seemed to be more limited. They have the same shoe section with a fair collection marked by brand name. Women's clothes were also separated by brand which is helpful if you are inclined to choose by brand. There seemed to be fewer options than I remember. One of the things new to me was the "backstage" area on the second floor which has a variety of sales items. They had clothes by size and gender. There were home goods, beauty products and some other items. The parking is available by the lower floor which is covered and two entrances on the upper floor, one by the backstage section. It's possible to order online and pickup at the store also. read more

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Made an order online and just came in to pick it up. The process was quick and easy. Just make sure to bring your drivers license/ government id. read more

I've had a Macy's credit card for 43 years through all their changes of cards. Ie: them, banks, and who knows what other nefarious financial institutions. Today I attempted to purchase a few items. Didn't have my credit card with me but was assured by the salesperson that showing my AZ driver license (real ID) that it would be no problem. After 3 attempts of salesperson scanning my license, me entering social, I was told "didn't go through"& then "not approved". Hmmm very odd since I have no balance due and a decent line of credit. I was asked if I had used the card recently, informed them I had & it's a relatively new card (from a financial institution). #1 I had used the card recently however why should it matter if I hadn't!!!!! .#2 I should have had them void the whole transaction but decided to pay with a bank card which is better anyway b/c I get points for purchases & Macy's awards very few points until u purchase 100's of dollars of merchandise! .#3 this store looks like a thrift store with racks of clothes that aren't organized AT all & styles/colors that I'm not sure are wearable as a Halloween costumes!!! Dressing rooms are messy & in need of a good cleaning & or paint. It's amazing this location hasn't closed long ago with this sort of "customer service" read more

*Travels 5 hours to Macy's in Tucson to send a letter to Santa* THAT IS ALL Just kidding! Actually, that's not entirely false. The main reason my daughter and I walked in Macy's was for that reason. And to see the decked-out Christmas fare. It's National Believe Day; so every letter to Santa, Macy's donates to Make-a-Wish so...winning on both ends. The Spirit of Christmas wins! read more

Macy's - Department Stores Near Me - Tucson, Arizona

My friend received coupons from them. Tried to use on "sale" items, however, the sign said "special sale" which nullified coupons. Clerk stated they were the same thing but because of wording, not valid. Deceptive advertising at its best. read more

Patrick and Anna were amazing and spent a very generous amount of time helping me find a suit and dress pants for the occasion I needed. Patrick answered all of my questions and genuinely wanted me to get a suit that fit the best it possibly could. I would highly recommended asking for their help at this location. read more

They charged me twice for the same purchase. The guy told me it didn't go through. I was sure it had, but he insisted. Sure enough, my account was billed twice. The next day I attempted to get a refund. They insisted their system showed I was only billed once. These people are impervious. Chase was able to resolve the mess that Macy's created. Just unreal. No responsibility. read more

A possible place for gifts for the moms, wives and girlfriends. Not really the type of place for mens items in my opinion

It is a hot Sunday afternoon and the cool ac in here is a good refuge... nothing much to complain about here "... read more

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I needed some new makeup so I went to the Lancôme counter to make my semi-annual purchase. I took my mother with. Lupita served both of us - she was WONDERFUL! A lovely girl who patiently repeated everything she said because my mother is hard of hearing. She kindly offered substitute products since some items were out (thanks to covid). I'd ask for her specifically the next time I go back! Thank you! read more

I asked for a color correction for about an inch on my route I had bright blonde hair at the end of the appointment that took four hours and costed me $300 that I didn't know I was going to be spending until I got there. I walked out with dark brown with undertones of red in my hair from top to bottom. Costco did not style my hair I had to leave with wet hair so I didn't even know the true color of it I also had to pay before the toner was even out of my hair so I didn't even know what color my hair was when I was paying. I came back the next day asking for a refund and they told me they need to investigate it and then they cannot guarantee me a refund even though what I was given was the exact opposite of what I asked for Andrew in the thousands of dollars in five years it took for me to get a perfect blonde in my hair. read more

When I entered Macy's from the parking garage today I was greeted by a very nice girl (Evelyn) she didn't miss a customer coming in the door Evelyn spoke clear and Welcomed people and asked if she could help them find anything. As I was leaving the store she was just as pleasant and told me to have a great afternoon. Having an employee like that is rare thing in my shopping experiences. Thanks for hiring this exceptional person Diana Stanton read more

After today's visit, I am cancelling my Macy's credit card and have no plans to return, especially to this particular location. The main issue was the customer service, or lack thereof. The associates I encountered were Debbie and her boss Anna Lisa. Debbie had a serious lack of enthusiasm and seemed annoyed that I had a few questions. Anna Lisa was not much better. I was interested in purchasing a pair of pants, but the hangers the store used had damaged the pant material. I asked if there was any way they could discount the item, since it had been damaged. Debbie assured me that it would come out in the wash, but I was skeptical, so Anna Lisa was summoned. She said that the hangers had indeed damaged the material, but if she gave a discount (maximum of 10%) then I would not be able to return the pants if the issue wasn't resolved after washing them. She then asked me how I wore my shirts: untucked or tucked in, and pointed out that if I wore a tucked out shirt with these pants--like I was today--no one would see the damage. The comment was completely irrelevant, and honestly stupid, because no matter how I choose to wear the item, the item should not be damaged in the first place. She then told me that I should not purchase the item, which absolutely boggled my mind. You work in retail and you are literally dissuading a customer from spending money? I'm sure corporate would love that. Furthermore, Anna Lisa played the blame game and tried to say it was corporate's fault since they sent those hangers. But you work in the store and you oversaw employees damaging items? Why didn't you alert corporate then? It's moments like this that it becomes clear why Macy's isn't doing very well and why they're shutting down so many locations. Finally, for the purchase I did make, the coupons Macy's sent me did not apply, so what the heck? Why even send them? Debbie seemed happy to inform me that the coupons did not apply. Never returning. read more

I think this Macy's and I are growing apart. It's a nicer place to be, and much closer to me than the somewhat rundown 1960's-built Park Place location, but the service is nearly non-existent, and the service that you do get is woefully mediocre. Not to mention, I don't find the selection to be all that great compared to the Park Place location. Also, expect the escalators to be in some state of disrepair; it's a guarantee that you'll be seeking out the elevator way at the corner of the massive store. It's a real shame. I remember this store being great back when it was a Robinson's-May. Hell, the whole Tucson Mall was better back then. read more

Service at this location has always been good. Employees have always made sure to give me any additional discounts that I don't know about/require a coupon or code. For example I thought some clothes I was looking at was 25% off MSRP. Turns out it was 50% off and then an additional 20%. I ended up buying 4 more items than I would have. They have a decent Men's selection and is the only Macy's in Tucson that carries Armani. read more

I'm not a even semi-frequent patron of Macy's. Quite frankly, it's overpriced for the product it provides. That goes for clothes, jewelry, accessories, bedding and practically every product they sell. The reason this location gets a three star rating instead of a two is how well I was treated by a sales associate while attempting to purchase a holiday gift for my wife. She was sensational when it came to customer service and her attentiveness was enough to keep me in the area but not overwhelming to the point where I wanted to leave, which has happened at virtually every department store I have ever stepped foot in, I forgot her name, which is unfortunate, but my experience with her alone makes me want to come back in when it's time to do some sort of shopping that would compel me to go to Macy's. More employees -- especially those in perfume / jewelry -- could have followed this young lady's fine example. If it wasn't for her, I would have left. read more

I order a purse on line that showed in Macy ad to be red I received it!! Bright orange!! So I returned it May 1st!! I'm still waiting for my MONEY!!! Can't get a hold of a real person because of the Covid-19. They HANG up on you!!! With a recording about the Covid-19 they are doing the best they can & thanks for your patience!! Buyer beware don't order ANYTHING on line now unless u know for sure it will workout!! You have know recourse with them!!! read more

Came to the store today, and a gentleman named Curtis helped us, and I just wanted to share my gratitude and appreciation for his above-and-beyond customer service. He helped pick out some great pieces for my formal event, and his personality and knowledge on the products made my trip much easier and enjoyable. I will be coming back here very soon, thanks Curtis! read more

I'm glad they have great prices, otherwise I'd have to give less stars for the less-than-stellar service. I got a pair of shoes yesterday that were regular $89 for $22!! I was so happy - they're exactly what I had been looking for. At first I found a pair on the clearance rack that I wanted to try on, but finding a sales person was another story. After I finally got some help, the sales person was gone for, oh, about 15 minutes! I peeked around the corner looking for her, when finally she appeared and said she couldn't find the shoe's mate. Thank goodness I saw another pair that I liked even more, and made my purchase. I wandered over to another department seeking some help with fitting, but no one was to be found. I gave up. At least I got my shoes!! read more

The manager is extremely customer oriented and go the extra mile to repait error made by the staff. Great sales. read more

This isn't the best Macy's I have ever been to... the selection seems really... sad. A lot of the women's clothes seem super cheap and of terrible quality. However, the store is always clean and the customer service is always friendly, welcoming, and nice. I think overall this is a decent store. read more

I bought me two firm pillows for the price of one and 25 % off that. The clerk was extremely helpful making the transaction very satisfying to easy. She was very friendly and helpful. read more

Macy's - Firm Charter Club Select Support Pillows - Department Stores Near Me - Tucson, Arizona

Tried to call Macy's and find s specific perfume and got the phone runaround until I finally hung up. Very frustrating!

I love shopping at this store. There are so many wonderful associates around to help at a moments notice and always a sale to entice shoppers. Yuki specifically is a delightful associate and has always gone above and beyond when my mom and I have gone in. We love Macy's in general because of the quality of their clothing and products, but we also love their store and who they hire. This location is top-notch! read more

I don't shop at Macy's, now I remember why. I went shopping for my daughters bday. The store is dirty, looks like it is not being kept up. The staff (all) that we came across, we were ignored, if we found someone and asked for help or had a question, they stated it is not their department. So we just left and spent $700 at Dillard's. read more

Huge labor day sale - really good prices for top name brands! I swear, you can find great brands for cheaper than TJ Max or Ross if you shop the sales and use coupons!! read more

I hate department stores. I needed new jeans. In and out in about 20 minutes.

Very disappointed in this store. I came in to buy a new Michael Kors purse and was not helped by anyone. I approached a male who said hello then quickly turned and walked toward a customer who apparently looked like they were going to spend lots of money. A female associate stood in the area but never approached me. I will be shopping at the location in Park Place from now on. read more

Rude employees. Inattentive cosmetics attendants. It's not unusual for me to stand at the counter for 10 minutes and no line before giving up and going away empty handed. Add to it the fact that I was treated rudely for disobeying a nonexistent sign, and I will never patronize this store or chain again. read more