I am upgrading my last reviews of Macy's customer service. While I can't change my review of the store since I have not been back, I will say that after reaching out to several Macy's execs they have responded and have taken care of my concerns with regards to my refund. I appreciate and applaud their efforts. read more

I've been to quite a few Macy's, this one is pretty big! Most don't have a very big men's department but they have a pretty decent sized men's department and carry all the regular brands that I expect to find at Macy's. I went the day before Thanksgiving and they were already very busy so it wasn't easy getting any help from anyone working in the department but fortunately I didn't need any help. They do have a lot of variety of things at this location, it will take you a while to go through it for sure. read more

If someone asks at the store asks you to sign up for a Macy's credit card, DON'T DO IT! I got one and it NEVER worked online. I called Macy's credit card "customer service" and was hung up on after a 20 minute conversation and when I called back, they didn't have "record" of my previous call. Seriously?! I ended up asking to be transferred so I could cancel my card (which took all of 2 minutes). I also hate their "coupons." They always have restrictions and limitations printed in tiny writing. I never can seem to use them for what I want to and several times the salespeople have been rude about it at the store. If you are going to have a 20% coupon, make it good on anything in the store, not just a few select brands. I find this store and Macy's in general overpriced with rude salespeople and TERRIBLE customer service across the board. I suppose it doesn't matter because I can never seem to find things I like in the store. I really only went there when I needed to buy my husband a tie or good shirt. Luckily he doesn't need those very often and I can easily go someplace else. I'm just over you, Macy's. read more

I extremely disappointed with Macy's. The corporation has indiscriminately closed my credit account without prior notification. I have not used my account recently due to health issues. This action by Macy's has negatively impacted my credit report. I will never shop at Macy's again. If this is how they treat their loyal customers in a very competitive retail market place then they will soon to be on the list of retailers who are going into bankruptcy. read more

We were here yesterday to attempt to purchase an elusive watch. Happily, they did have it in stock at the counter, as sometimes their inventory system says they have it, but they really don't. The gentleman who helped us at the men's fine watch counter was very professional and patiently worked on sizing the watch just right for my friend. We made small talk about his comic book collection and my friend's watch collection while we waited for the watch to be ready. Everyone behind the counter was friendly and knowledgeable. My past experiences with Macy's as a chain have been less than stellar, but this particular employee made our experience very easy and pleasant. We would definitley purchase another watch from this particular Macy's again. -1 star only because I called numerous times during business hours to try to find out if the watch was in stock at the counter and no one ever picked up. Common problem for Macy's, in my experience. read more

Always have been and always will be a Marshall Fields girl...but I love me some Woodfield Macy's!!! One word...shoe department..$20 for Guess pumps...yes and thank you! I think they have a great selection on their merchandise. Staff is always helpful and friendly. I really like this location and always find great deals here. read more

Store staff are friendly and very helpful. The merchandise can be a little all over the place and price sale signs can be confusing, but employees always are there and able to respond to any questions. read more

Alfani suits at Macy's are on sale read more

Macy's - Department Stores Near Me - Schaumburg, Illinois

I'm a big fan of Macy's, but this Woodfield store is not good. It is very large and has a nice layout, but the selection is pretty dismal. I went there looking for a New Year's Eve dress and was very disappointed. Most of their cocktail dresses were mixed in with the Juniors dresses, so the section was really disorganized. The dresses were somewhat distressed from being handled so much. It was almost impossible to browse through the racks because they were overcrowded and the hangers were tangled together. The Misses dresses were of a higher quality, but the selection was very small. In both the Misses and Juniors sections, I had a hard time finding my size because it was so picked-over. I love Macy's--I really do--but this is the last time I go to the Woodfield location. Better yet, this was the last time I go to any Macy's store. From now on, I'm only shopping on Macys.com. I've ordered dresses from their website before and had pretty good luck. The dresses are clean and packaged in plastic bags, so you know a bunch of teenage girls haven't been touching them. And when I don't like something I ordered online, I can just take it to any Macy's location to return it. It's pretty hassle-free! I'm not really sure why I gave two stars instead of one ... maybe it was because I still like Macy's in general. read more

This review is specifically for the super nice salesman named Michael in the show section. We stopped by for Labor Day weekend and he was so incredibly helpful. There was a crazy sale which caused all of the shoes to be in disarray - but he dug through and was incredibly helpful. Just wanted to give a thumbs up and high five to the gentleman named Michael. Keep up the good work. read more

I love love love this place it has everything and anything you can imagine. It has very low prices even though you buy by the bulk. Everyone is eager to help you and are very friendly and knowledgeable. read more

This Macy's collectively has the worst customer service. If you need to return something that is large and heavy be prepared to haul it to the correct department. When I found a random cart in the store as I was struggling going from register to register asking for help and was finally able to return said large item the store associate then til me to return the cart since it wasn't their stores. I obviously refused since it was hanging out in their store and I didn't bring it in from another. This was not my first poor experience with them. read more

Great sales and wonderful service in most departments! I've bought most of my clothing, and purses from here. The sunglass hut inside also has great folks within it! My new Oakley's are great. Glad I got a Macy's card!!! Impulse cosmetics is the one thing that prevents it from getting 5 stars. Two people working there, but one was unable to help customers with questions or even check customers out. Not sure what her function was. I waited 5 min before anyone came up to the checkout. When she finally made an appearance, I was told to wait since she wanted to ring someone else up?!? I think I will have to purchase my Cargo cosmetics elsewhere to avoid annoyance. That was today that I had this experience. Really need to get on top of this since most cosmetic brands have their own online stores offering a number of freebies to customers. Killer service can offset the freebies. read more

Beautiful store but awful attentiveness from reps in the watch department. No one had approached to help me - which will take no more than 5 mins since it's a store pick up from online. Very unhappy that no one has bothered to ask me if I need help after standing here for 15 mins. read more

The men's department for suits is exceptional, they are the best. Went there on a Thursday afternoon and even when there were quite a few people, a kind gentlemen and another lady helped me out. The prices on some suits are actually lower than what is posted online! I drove 45 minutes out of the way to come here, past 2 other Macy's, and I'm glad I did. I will be coming here again definitely! read more

It feels like there are no employees in the place because every register that you go to in order to check out doesn't have a worker in sight. The inventory is lacking in quantity, so there is a shortage of M, L, and XL sizes, but an excess amount of XS. This makes looking for clothes here very annoying because everything is either XS or XXL. Prices are through the roof for simple shirts and pants, so I don't really recommend this place. read more

I lost 15 lbs recently and came here hoping to splurge on a high-quality pair of jeans in my new, lower size. They had nothing with a 34"-35" inseam. The staff member I spoke with was very knowledgeable and tried to help me, but she can't do anything if the store's inventory is lacking. read more

Macy's in Woodfield really needs to be overhauled. I don't think they have done any updating since it was Marshall Fields. The fitting rooms are dirty and falling apart. Very sad to see it in such disrepair. read more

Macy's - Department Stores Near Me - Schaumburg, Illinois

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What the heck I just wanted an Anne Klein phone number for extra watch links. And I got the worst customer service over the phone. I spent over an hour over 2 days. Jesus, all that trouble I will not spend my money at Macy's. read more

Zero stars for Macy's if possible. Shopped women's department with no air conditioning, one fitting room open for the entire floor. One employee to work that fitting room. 20 customers waiting in line. Seriously Macy's? Only to make my purchase at one of the two registers open also with long lines and be asked if I wanted to use my Macy's card. I responded with no id rather use my personal credit card. I got a strange look from salesperson #11288579 who then proceeded to ring me out. I get home only to find she left the security monitor on my purchase. I spoke with a friend later that night venting how frustrated I was with having to go back to get the monitor removed and she laughed saying didn't you know, the sales people at Macy's do that on purpose when they're upset... I understand having a bad day but in no way does it warrant taking it out on me! I had to leave my husband who has cancer for a second time to have this security monitor removed! Macy's, STOP TRYING TO SAVE MONEY AND RUN YOUR AIRCONDITIONING, treat customers like human beings AND STOP TREATING YOUR CUSTOMERS LIKE CRIMINALS WITH ALL THE SECURITY MONITORS AND IF YOU NEED TO TAG EVERY PIECE OF MERCHANDISE, TEACH YOUR EMPLOYEES THEY NEED TO REMOVE THEM!!! I don't have time to go back and forth to correct your "mistakes" made only to vent frustration. Get out of chicago, you never belonged here to begin with! Macy's salespeople, you want to have an attitude by purposely leaving security monitors on?... well here's my attitude on Yelp read more

Awful service here. Every single register has a long line. We just have a question about a dress and no one who's not at a register can help. They just say go to someone at a register. The lines are too long. Then we found a lady at a register with just one customer and she looks at me and starts shaking her head and points to a sign that says she's closed. She doesn't even know what I needed. This store has NO ONE who can help with a simple question! Very frustrating. read more

AMAZING customer service today by Nata from the Dresses department. She was efficient with all of my returns, and extremely kind. Thank you! read more

I ordered 2 beds and 2 mattresses online and had such a wonderful customer experience! First of all the customer service person who took my order was warm, patient, helpful, knowledgeable, and saved me from getting the wrong mattress because I misunderstood the category. She also suggested I measure before ordering the bunk beds I had chosen and she was right! They would have bumped into the ceiling fan! SO HELPFUL! Then, the delivery was excellent. The guys walk in and literally roll out a red carpet! They had those beds together so fast, including putting little cushions on the bottom of all the legs. The furniture is gorgeous and solid. There are legs underneath the bed itself for added support. I would highly recommend Macy's furniture and delivery! From the time they answered the phone until the time the delivery team walked out my door, the service was excellent! read more

VERY POOR CUSTOMER SERVICE. Had $10 left over in a Macy's gift card so decided to purchase a specific type of under garment for formal dresses. Found the same product at JC Penny's for a cheaper price. Went back to Macy's to ask if they did price matching. The lingerie dept. sales person said she did not accept JC Penny bought merchandise. Huh? I did not ask that question. I explained my question again. Same answer. I gave up. I'm not sure if she spoke English well. After such poor customer service, she had the audacity to ask me if I wanted to open a credit card with Macy's!!! REALLY?!?!? I went to another department to ask where the Customer Service Dept. was. The ladies behind the counter asked what my question was. I asked them if Macy's does price matching. The said they didn't know anything about that. They said I should go back to the lingerie deparment becuase....get this: NO CUSTOMER SERVICE DESK OR DEPARTMENT! How can a major department store NOT have a Customer Service Dept? Their competitors have it. I don't know why Macy's doesn't. WILL NEVER BUY FROM MACY'S AGAIN. read more

I have had numerous unpleasant experiences at this store. In short Macy's in Woodfield is a dump! The store is in desperate need of a complete remodel -- the fitting rooms are beyond disgusting with ripped carpet and mirrors that haven't been replaced since the 80's, the bathrooms are foul and the store itself is an unorganized mess. The presentation of the merchandise looks like a garage sale topped off with completely clueless salespeople (that is IF you can find one)! I have walked around and around and around looking for a single person working a cash register to take my money. Forget about help with anything--a size, style, question, etc-- you could have died in the fitting room and no one would know. Lastly, their coupons don't work for the majority of the merchandise. I'm continually disappointed with this store. Bring back Marshall Fields!! read more

I love visiting Macys during holiday season. The energy, decor and everything screams Christmas. It has a great selection of designer clothing. But this time, few days, right before Christmas it was like hell on earth, clothes all piled up, impossible to find anything. read more

Since zero stars is not an option they get an undeserved one. Want to buy a small piece of crappy Chinese furniture that will fit in your car for the advertised price? Forget it, they will clip you an additional $130 (plus tax because the state is on to their game)for delivery, no exceptions. That's deceptive advertising in my book. Have a question? try their "cust serv" # 888 822 6229 you'll be on hold until your cell battery dies only to speak with someone in the third world who can't or won't help. Call the store and nobody answers, ever. Anyone who still thinks Macys offers higher quality or better service is sorely mistaken. They don't care a bit and make this abundantly clear. read more

Okay, I'll admit I'm a little biased because I was not happy about Marshall Field's changing over to Macy's. It took me about six months before I could even enter the mall though the Macy's entrance, so I'm not a huge fan to begin with. My sister and I went shopping at the mall and tried to find some clothes there and the quality just isn't the same either. Before this latest experience, however, I probably would have given it three stars. Here is why it now gets one: My boyfriend got me a new Coach wallet for Christmas this year and he wasn't sure which one to get so he just picked one and recommended that I go back and look around for another one just in case I wanted to exchange it. (On a side note, I was perfectly happy with the one he got me but it was a different color than my purse, so I thought it wouldn't hurt to look). I went up to the counter and and asked the lady if she had anything that would match my purse. She looked at me and was like, "Um, no I don't have anything that matches that because that purse is from, like, two seasons ago." Ok b!tch. You're like 60 years old working behind the accessory counter at Macy's so you don't have to get all snooty with me! I stood there for a second, too stunned to respond, and she then turned and walked away. Eff Macy's and eff that stupid c### too! read more

What a horrible sales people. Over 2 hours and for one sale. To make a sengl perches. This is what happens when you pay minimum wage you get the most incopatint people. I hope this place goes under. read more

I don't shop retail often, the prices are such a turn off to me, when I do so well shopping second hand. I was killing time by being here, and there certainly was a lot ot look at. This has everything from mid-range to upscale brands, purses, makeup, shoes, even a Starbucks. It was nice to look around, although I thought it was totally freezing in there, and I'm not someone who feels cold often! I appreciated the music selection- Will Smith's "wild, wild west" played at one point! Sales weren't amazing, in my opinion but I did find an adorable dress on 75% clearance, so it was less than $11! The fitting room was well maintained, which I know can be a hassel, as a former department store worker. It was good to see what's around, but don't count on me to be a big spender here. read more

This happened a couple months ago: One night, I put 4 items on hold and asked if i could pick them up the next day at anytime and the old lady working said yes. I went to go pick them up and I was told there was nothing under my name!! I found the clothes i put for hold scattered around the store!!! read more

I was a really happy camper because my wonderful boyfriend took advantage of a really great deal, and that means I got new perfume :) Burberry Body had a great gift set deal, $100 for the perfume, a travel sized perfume and body lotion, PLUS...wait for it........................... a really cool Burberry bag........I mean really cool. Two down sides...I have to wait until Christmas for my perfume, and we had to go to the lower level becuase there was a really bad storm with tornado warnings. But thanks for lookin' out for us Macy's, much appreciated! read more

You can always find great deals throughout the year. For the customer service, it depends on which department you are in. The associates in the Men's, shoes, and cosmetics are always cheerful and happy to help. The associates in Juniors aren't always so friendly, and don't even get me started with the older associates in handbags. Overall though, the place is great. read more

Normal if prefer to had to The Schaumburg mall Macy's even though it's farther from my home but the only reason to go here is to see a wonderful, sweet as pie, older woman named Gerry in the kids clothes department. If I could say anything to Macy's it's be to hire more ladies like this. Her personality shines as being warm, genuine, and helpful. read more

I went into "Macy's" (Marshall Field's) today to look at wedding frames as a gift for my brother's upcoming wedding hoo-ha. I browsed around and was eventually greeted by an associate who asked me if she could help me with anything. I smiled and told her, "Thanks, I'm just looking right now." Maybe 10-15 minutes later, I finally saw something that I thought my bro would like. I had to find an associate (the one who greeted me to begin with was preoccupied on the phone with an order), and spotted one who was mingling about the dish displays and not really paying attention to customers. (I later learned her name was J.) I asked her if she could help me with a Waterford frame I saw on a table, since I didn't know if there were any others. I directed her to the frame on display, and she did a look-up on the computer to see if there were any more in stock in the store. She told me the one on display was the last one. I asked if she had the box, so she went to look. She came back some time later with the box and rang me up. She really didn't have any personality the whole time I was there - it seemed like I was bothering or inconveniencing her. No smile, no chit-chat, no compliment on my purchase even, or suggestion of related merchandise ( = good sales tactics). She proceeded to wrap up the frame, which was filled with finger prints and smudges from other customers. I didn't say anything because I'm not difficult and figured I'd just deal with it later, but apparently she saw this, and moved to wipe the smudges and prints off with paper tissue. (It really didn't work, though, but it was nice that she tried.) She didn't have much of a parting greeting, either. I don't know.. it definitely wasn't friendly customer service for the $150 I dropped on a piddly frame with a big name. I'd worked in customer service and lower-end retail for 12 years, and I would be reamed if I had serviced a customer like that! read more

Worst service in the shoe section! They don't want to sell anything. They don't have the courtesy to help anyone. I looked for someone for 20 minutes. Got hold of two people both turned around to help someone else. One person came back completely ignored me. Such a bad experience! Would rather go to nordstorm! read more

Wish I could give it zero stars. Took my wife there for her birthday shopping. She wanted to buy shoes. Found a few pairs that she liked but nobody would help her. There were a couple of macys associates around who kept on ignoring her. After twenty min of trying to grab someone's attention she decided to give up and not buy any more shoes from macys ever again. She was pretty excited before going in but it was such a disappointing experience because of horrible customer service. Will definitely tell our friends to go elsewhere too for shopping. read more

I am giving this Macy's a 4 stars because overall, the customer service in several departments is phenomenal! The customer service in the boot section of women's shoes is the best that I have ever seen. I got super lucky, and didn't have to wait around once to try on boots. Thanks for great customer service in that department. The other reason I give this Macy's a 4 is because of it's MAC section. I love Lindsey in the MAC department... she actually took the time out of her busy day (It was a Saturday and I think homecoming was going on), and was able to show me how the eye shadows, concealer, foundation, blushes, and brushes all worked together. I never felt pressured to purchase anything that I didn't want or need... so thank you to those two departments in the store! read more

I used to love to visit Macy's store in Manhattan when I was there. There was always something exciting and new. The Woodfield store is drab, mediocre, oppressive, and just plain awful. Shame on Macy's for destroying Marshall Field's. read more

This Macy's location is so large it's overwhelming. It probably has the most expansive high-end brand selection compared to the Oak Brook and Stratford Mall locations, so if that appeals to you, you would probably want to check this location out. If you're looking for sale items, however (like me), go to Oak Brook and Stratford - see my reviews of those two locations for which specific brands to check out on sale in order to get the biggest bang for your buck. I have not purchased anything at this location recently, though I remember liking the jewelry selection (you can find some lovely pieces for 60-70% off). As usual at Macy's, pay attention to the following HIGH QUALITY STEALS in the clearance section: Jewelry: Fossil, Jessica Simpson, Betsey Johnson Watches: Fossil, Guess Shoes: Guess, Steve Madden, Coach, Jessica Simpson, Nine West COUPONS: Sign up for the Macy's store credit card and take 20% off your purchase that same day, NO exclusions (hello, new Coach bag!). After that, you will receive coupons in the mail for $10 off of $30, $20 off of $50, and 20% off your purchases all day. Keep in mind that uber-high quality brands (e.g. Coach, Dooney & Bourke, Juicy Couture) are excluded from these coupons. Mid-level brands (like the ones highlighted above) are fair game. These coupons also work on SALE and CLEARANCE items, which is where you really save. To be clear: for the best designer steals, check out the underrated Stratford Mall location in Bloomingdale. read more