This review is for the Women's Shoe dept only. Aside from them I love Macy's. The shoe dept was the usual hell hole but this trip took the cake as when I finally found a guy to check on shoes he was not friendly in the least and wasn't even wearing a name tag. He gave me the shoes and then disappeared and never came back to check on things. I ended up buying them and when the cashier asked who was helping me I said no one really. Well he saw that I had bought them he came up to me and asked who rang me up. He also asked to see the receipt! It blew my mind! I was stunned and like an idiot I handed it to him and he took off to try to save his commission. My friends and I were dumbfounded by his behavior and asked another salesperson if their was a manager around. Of course they told us their wasn't one available! What a jerky salesperson! I'd want commission too but I'd do the work and provide the service to deserve it first! Note: The manager actually called me today and apologized for the employee and offered me a discount and all that. I appreciated the call. read more

I am in the market for a new handbag and went to Macy's yesterday. I was looking at Brahmin bags which run $300-$400. They were all locked up so I went to the nearest cash register and asked for help. The lady said she would be right there after the customer she was helping. I was ok with that and waited. I waited while she helped 3 other customers then went on to do price checks for some ladies who were shopping the clearance table. Finally after about 10 minutes I left the store. This is why online shopping has become so popular. I hate going to the mall there because the parking is a nightmare, BUT I decided to go to Macy's anyway. I won't do that again. Their customer service is nonexistent. So why pay those prices when you can deal with irritation from your sofa and shop online. read more

Macy corporate or district manager...if you are reading this...please zone before opening. OMG....I walk in at 1130am....30.minutes after opening and the store is a wreck. The first display table you see walking I to the store is a pile...just in shambles Needless to say...the rest of the store was not much better. I only came because I had a gift card. I avoid the store because everything is in piles and not even close to being organized. Service floor people move at a snails pace...no wonder very little work seems to get done. Simply an embarrassment of zoning and merchandising. I can go on and on but any person with retail leadership would be embarrassed to call this their store. read more

I hate Macy's. Well at least the Men's Macys. Sam and I bought a bunch of stuff on Macy's.com. End result was that the sizing was incorrect on a bunch of stuff. So me being the awesome person I am, I went in there to do exchanges. The first customer service rep was Chatty Cathy. She seriously would not shut up yapping away to the fobby guy who was trying to buy something - kept convincing him to open a Macy's card. He clearly wanted to buy his pants, socks, and get outta there. I stood in a diff line.. This time it was Tall Black Man who wouldn't help me. Told me he would be right with me. Saw that I had returns/exchanges, and blatantly walked to a diff cash register to ring up someone else who was buying shoes. Next, it was Fobby Asian Man. Stood in his line. Saw that he spoke minimal English. I figured that was a good sign. He got the lady in front of me rung up and out of there within 10 minutes. I walk up. He finds that I'm doing Macys.com return. Immediately tells me he can't do it. I ask for a manager and he sticks me in the line behind 4 people back with Chatty Cathy. I nearly shat bricks. I threw a hissy fit and told him I didn't stand in his line to stand in another line. Chatty Cathy couldn't do the return either. I seriously was on the verge of developing Trich and yanking all my eyelashes out. To think that I still had a return in Towels and Home and I had to walk across the mall to return in Women's made me want to just call Sam up and tell him to dispute all the damn charges. Thankfully there was finally an associate who knew what the hell he was doing. I forgot his name, but he had a really long Thai last name and worked in Men's. He was fantastic. I returned everything and exchanged everything on the spot. He even let me return my Women's Department stuff even though it was clear across the mall. Never again... .NEVER AGAIN!!!! read more

This place will almost always have what I need. A "Go-To" store, if you will. Whether it's a particular set of jeans or business attire, they'll have something. If not, then they're at least helpful enough to let me know which stores have what I'm looking for. I was here earlier today looking for a pair of shoes. But they were out of my size. So the guy helping me was kind enough to print out a list of other Macy's stores that carried the shoes in the size I wanted. Talk about going the extra mile! Overall, their merchandise is pretty well stocked and customer service is above and beyond. Can't ask for anything more. read more

Eh... This Macy's didn't do it for us. For being as big as it is, we couldn't find a single thing we liked. Every department we thought to visit had nothing. Women's, jewelry, handbags, makeup... we struggled. Rather, their selection was struggling. The next day, we saw even Costco had more Michael Kors bags than this store. Go figure! Haha. That said, I've been suit shopping here with a friend before, and we were able to piece together a decent outfit for him for a wedding (shirt, tie, etc.). Maybe men's formal wear is the only decent part? read more

A year later and still haven't returned! I'm keeping my word. I've expressed my hate for them enough with my family that no one buys gifts for me from there anymore. Yes! read more

What a big step up this Macy's is compared to the one that is closer to me in Sunnyvale. I was searchin, searchin, for some black dress slack for my baby.... and I found them here 38 - 34 and they were 1/2 off since it was a Saturday all day one day sale. Oh, h@ll yeah! In case you don't know it is hard to find a 34 length in many stores for men. My tall, dark, handsome, superfine is not quite the size to shop in the big and tall stores so it was a welcomed relief to find him these yesterday when out shopping. He tried them on today and baby they were on point. Ouuuu weee he looked good in them slacks! read more

Great friendly service. It's been a while since I needed a suit. Steven has been very helpful. Great selection and great sales price. I've always got great deals from Macy's. I just wish they would remodel. The chain has been around for a long time. They need to freshen up the Macy's branding and image. If they remodel and made the store's more inviting it would bring in the younger crowd. Instead it reminds of JC Penny in the 80's and 90's. Please Macy renew your image. I love your deals and the stuff you carry. read more

Macy's - That is Steve... He's older guy but really knows his stuff and us super professional. - Department Stores Near Me - Santa Clara, California

Sabah K is a super star. Shopping there today for bedding. Because she came help from a different department, she was stuck in finding some of the pieces. So she had on duty manager David to come and David was also great. Both gave an above and beyond service. I'm really thankful to both of them. read more

I'm very disappointed with Macy's for the past few years. Macy's customer service is not what it once was 25 years ago. In today's day and age, do you want customer service or great deals? Well, we get what we pay for. The store is always messy, and hard to find someone to help you. The holidays and weekends are always the worse. I feel that the store is outdated, and unorganized. The store has no A/C, and it is always hot shopping in both men's and women's Macy's. The restrooms are dirty, so I'd rather go over to Nordstroms to use the restroom. This Macy's should be a pride and joy of Valley Fair, and Silicon Valley, not a second hand store of the South Bay! Do you remember what Macy's was like back in the 80's? I do, but many people have forgotten. Sad..... read more

Really do not like Macy's for the reason that when you need help, the sales persons are not helpful and when you don't need their help, they're hovering over you like a helicopter on an escaped fugitive. On top of that, everything is so disorganised and messy most of the time. I gave it 2-stars because during sales they DO offer exceptionally good value for money. If not for that, they would've gotten a 1-star. read more

I use to be a big Macy's fan I just hardly shop here anymore unless it's perfume or a Mac product but in valley fair you just go straight to the source unless it's way to busy. It has everything no doubt. Just I like other options other than branded name sometimes. It's clean & it does get busy. Other than that it's ok. read more

Your standard Macy's but.... with SO MUCH MORE VARIETY! Holy smokes. I wanted to find some nude pumps for a wedding I'm going to, and I was shocked at how many shoes they had. First I only scanned a small portion and thought to myself how the choices were dry and insufficient. But then some nice guy helped me and brought me to the WHOLE OTHER side of shoes.. LOL. I totally didn't even see the other side of shoes! :O I didn't find any that I wanted, but there were some really good deals like 25% off the already half off shoes. It was great! Definitely more affordable than Nordstrom sometimes. You just gotta look! read more

Went to this macys with a stroller tried to use the elevator and some worker saw my family and I trying to go on. He didnt even offer for us to go in front of him. He just left by himself watching us as the elevator left. Manners something that person doesnt have. read more

Chanel Cosmetic the worse service ever!! Macy's Oakridge called to put a concealer on hold for me, i was told they physically put it on hold and when I got there Nothing!! Seriously do u know how much gas is now!! Thank God there was a Chanel Representative present and she called Nordstrom and Bam they Had it!! I think I'll be shopping Nordstrom from now on read more

I absolutely HATE the women's shoe department. I came here to buy some sexy heels, and had to wait 30 minutes just to get some help from a salesperson. The salesfloor is a complete mess--shoes on the floor everywhere. But I had to give this store 3 stars for their good sales. read more

This is a review of their wedding registry department. This department is different from all the other Macy's in the area as they have their own backroom and own registers. Other Macy's only have desks and mini-kiosks, but this is one full service registry department! The people that work there are ultra-nice and they even point out special deals and do the math for you. My wife and I were there to take advantage of the extra discount percentage to complete the registry when our clerk told us about the "Thanks for Sharing Program" and even calculated how much in addition we would save if we signed up for it. We were oblivious to this program and she didn't have to explain it as in depth as she did, but she went the extra mile for us. If you're getting married and you are doing a Macy's registry, make sure to visit this department because they absolutely rock! read more

I am at valleyfair Macy's looking at bulova watches and the customer service is horrible. There are two vendors and two associates here and not many customers in this are even on the one day sale. The vendor with the short hair has no manners and did not even bother to greet even though we stood right next to her and she was looking straight at us. I understand she does not work for Macy's per se but come on! How hard is it for you to greet customers? Because of that I feel as though people would not even want to buy from here solely based on that. Plus it wasn't just us the vendor and one of the associate did that to, but there was another customer that had similar experience who were standing next to us. read more

Customer service at the shoe department is unorganized and terrible. Does not help everyone and expects everyone to know where they put the shoes, instead of helping the customers. I normally don't like shopping at Macy's because of this. read more

Jeannine (at Women dress department) is the nicest person you will ever meet. She's helpful, knowledgeable, and greets you with a smile. Definitely a people person. It was nice dealing with her after having to deal with stuffy people in other shops. This Macy's is better than others I have visited. read more

This 5-star review is based solely on the customer service I received from Aundrea at the Clinique cosmetics counter. I went in that day with a swollen, red eye and face from an allergic reaction I had to Lancome and Bare Essentials makeup. After months of struggling with these makeup related allergies, I finally had had enough, and after taking my mom's advice, I made a trip to the Clinique counter to learn more about the brand. (100% allergy free) I went up to a young woman and explained my problem to her, and told her I was looking for hypoallergenic makeup. Aundrea took her time explaining and answering every question I had. I was initially in the market for some basic skin care products (think face wash, lotion, sun block, etc.) I explained my allergic reaction to her and, knowing I looked pretty unattractive that day, I felt surprisingly completely comfortable. Not once did she judge me or make me feel uncomfortable while I was there. I kept glancing at my swollen eye in the mirror and was really thankful someone was taking the time to address my issues and really care about my problem. I purchased some products from her that afternoon and after a few days I realized the face wash was irritating my face. I decided I'd go in the next day to talk to Aundrea about finding something different. Well, she beat me to it! Aundrea called me that afternoon to check in and see how I was doing and ask if the products were working. I told her I was planning on coming in the next morning to talk to her about my experience and we made an appointment the next morning at 10AM. When I got there, she sat me down and did a series of tests of different products to make sure nothing would irritate my super sensitive skin. I honestly was there for about 30 minutes. She took her time making sure I was satisfied and that I didn't leave without any hesitation or questions. I'm still shocked at the excellent customer service provided; she definitely goes above and beyond what's expected! I told her I would be back in a few weeks (come pay-day!) to purchase makeup from her. I can't wait! read more

4 Stars Men's Tie Department I'm picky when it comes to dressing up. Maybe it's because I used to wear suits and could tell when someone is wearing something cheap. I was in a time crunch and needed a tie.......looked around a little and narrowed it down to a handful. Fortunately Steven was working and helped me out. When it came down to the last two choices.....I went with his recommendation since, let's face it, the man has style......and it was a smart choice. My gf loved it and it looked and felt pretty sharp. read more

Very Good Place Service is fine Like the 3 floors inside The store I would come back maybe during construction read more

This review has nothing to do with any particular Macy's box store. It has to do with ordering from them online. I ordered 6 pairs of pants from them in mid-October 2021. 3 pairs safely arrived and 3 pairs did not. Their system shows the missing order was delivered, but it never arrived at my doorstep. I have contacted Macy's FOUR times to talk to someone about my missing order, well within the time frame allotted for notifying them. Every person I talked to in their "customer service" department assured me that they would look into the problem & get back to me. No one ever did. I even wrote them a long email, as suggested, detailing what had happened. Nothing has changed. They tell me to "chat" with them on their website but there is no chat box. Besides, what's the point anyway. It will be of no help. Macy's has proven to me that they are going to be of no help with getting a replacement order sent out. All they give me is run-around. I have been a loyal customer of theirs for 40+ years, but this pandemic has apparently put them into a massive downhill slide. It's shocking to me how unreliable they have become. Sad to say, but I will be closing my Macy's account for good! read more

Jr. Department sales lady forgot her glasses and couldn't read the computer screen or the credit card. 30 minutes to get my purchased completed. Figures this is Macy's... read more

This place does not even deserve one star. If you could avoid this Macy's please do, they have the worst customer service. THE ABSOLUTE WORSE. How is my same day pick up order cancelled because they couldn't "find the items" and that is complete bs. I found the item myself, and told them that it was ridiculous how it wasn't "found " when I found it myself in 5 minutes. I went to check 4 hours later the same day I placed my order to see if it was ready and nothing was ready. And I came back the next day and was told that my items were cancelled, I did not receive one call from the store. Don't waste your time. read more

This review is for the fine jewelry department at Valley Fair. You can stand around waiting for someone to help you but no one will acknowledge you. I walked up to a woman coming out of a back room and she looked right at me didn't say hello, how can I help you, nothing. She said "what do you need?" We'll for one, i need you to say hello! I guess these people aren't paid on commission or don't care to make a sale. I asked if I could get help with men's jewelry. Once we got to the men's jewelry "Kim" was still her super helpful self. Not knowing how much something cost until I asked her to check. She was busy looking around to see who was shopping that day. I definitely will be buying something I saw but not from her!!!!!! I refuse to let her make a sale on me. This is not my first time in this department and have had the same experience with non helpful sales people. read more

The Men's department has a nice selection for me. I like that Perry Ellis and Calvin are next to each other but wish that was also next to Claiborne and Polo upstairs. On this trip shopping the sales racks and couldn't find anything worth while for the discount... yea for the discount coupons. Today i bought some new 800 thread count sheets that are fantastically soft and silky... HIGHLY recommend getting some. I was going to buy online but should anything go wrong it will be easier to replace at Macys. So glad returns are a breeze here. Minus a star for the cleanliness, needs a remodel, and tidiness. read more

I HATE GOING HERE. As much as I love the home department in Men's Macys, I HATE the whole women's macy's section! First of all, splitting the two SUCKS. And then you put them on opposite ends of the mall, WTF. My most recent experience here (on the day after Christmas) has made me very anti-Macy's. I was desparate for these Steve Madden boots that I saw online, so I braved the crowds to find them. Unfortunately, they didn't have my size, so I started looking for something else. I found some cute Rampage boots that I wanted to try, so I asked this one guy for help. I think his name was Carlos? Anyway, he said "oh, it doesn't have a barcode so you have to bring it to the counter, get a receipt and bring it back to me".... I was like "wtf, can't he just look it up by name or can't HE go to the counter and pull up the info?!?" I did as was told and had to wait an additional 10 minutes in line, plus get ignored by 2 clerks, and then who comes up to the counter? The guy, Carlos! And what is he doing? LOOKING UP A DAMN BARCODE. OMG, I was pissed. There are a few times you should not piss a woman off, and one of those times is when she's looking for boots and she's already found out that the ones she wants are sold out. GRR. I'll leave the second star there for the Macy's Home and Registry departments. They're awesome. Women's Macy's sucks. read more

I love checking out the dresses and shoes on the 1st floor. If only I had money but anyway, I just needed to go to Shiseido because my mom needed toner and a moisturizer. When I reached Shiseido, I was looking at the two toners because one was lighter than the other. Hell, I didn't know the difference between the 2 and the guy behind the counter was no help because I asked him what's the difference and he responded with, "they're the same." When in fact, they aren't the same. Yes, they are both toners but they aren't the same. One is for normal to dry skin and the other is dry to very dry skin. Anyway, I learned that when I went to Nordstrom. My cousin said let's go after he said that. After walking away from that, this guy at Urban Decay called us over to try the mineral powders. My cousin being a make-up enthusiast, she went over and I went with. He put on the mineral powder, baked bronzer, and some lipgloss. When it was my turn, mineral powder, blush, and eyeshadow. If anything, my cousin and I were more interested in eyeshadow. The eyeshadow colors were nice, you can use very little for a softer look or if you want to put more you a get a vibrant color. After being coerced, by my cousin, into buying, I bought the eyeshadow palette. The guy at Urban Decay versus the guy at Shiseido was better! The guy at UD got me to buy something when I had no intention of buying anything except something from kitty kouture collection from MAC. The guy at Shiseido lost sale because he didn't know anything so I took my ass to Nordstrom to the helpful Vietnamese lady who made the sale! read more

Love love this store. They have Ralph Lauren, Rachel, free people and BCBG all in the same store.

I hear that Macy's is choosing a smaller store footprint. I don't think that's necessary. Macy's has lost its way and no longer is service oriented. I've given them a few chances to measure up to Nordstrom (clothes) and Amazon (household goods) and they failed to deliver. I don't want the brick and mortar stores to disappear and I would be happy to be a customer if they can compete. I haven't experienced that. I ordered a quilt at Macy's. It took the 2 MONTHS to tell me they couldn't fill my order. I might have waited that long to GET my order but, damn...2 months to tell me I can't have it? I ordered from amazon....3 days later I had a quilt and it was less expensive. I want brick and mortar but I'm not stupid. read more

I shop at Macy's a lot because they have great sales all the time. The staff is usually very helpful and courteous at this location except last time I got my GF a nice pea coat for Christmas. She tried to return it for a different size and the lady on the phone was an idiot. She lazily talks..."uh...yea uh sure I'll check on that....*30 min later*...uh yea, I can't find it..wait, what model is it?" Then we go look for ourselves..wallah! Its right there! ALSO.... do not get a Macy's card. They will try to charge you exuberant rates and fees. I have never paid my bill late but I have gotten late fees? I call and they say sorry and take it off...then next month another fee. I do still shop at Macy's because I like their prices and selection, just not always the best or most competent service. read more

What with the weather being colder and chillier, I needed an upgraded comforter. Twas the last day, THE last last last day of black friday sale prices. While perusing the myriad of comforters, I found a ralph lauren goose down comforter, 450 thread count, massive 675-725 fill power, for less than half price. I felt bad about the low price ( not ! ) and purchased it anyways =) Tip: this brand of comforter, curiously, are not displayed on the floor and you have to know to ask for them. Of course Macy's advertises and promotes their house brand with Oprah's approval stickered on, for concurrence you know. read more

I usually avoid department stores, using them simply as a thoroughfare to get to the proper mall shops, but I have discovered the women's lingerie section here and have been very impressed with their inventory and breadth of styles available. If you're idea of sexy isn't neon colors and cotton push-up bras, then avoid Victoria's Secret and stop by this Macy's instead. The lingerie section is extensive and has everything from sports bras to basic bras (with and without underwires) to cotton t-shirt bras and underwear in a variety of styles to lacy lingerie sets. There's also plenty of lingerie sleepwear. There are a lot of different brands (20+ maybe?), and each section has a big selection of items. In general, I have found the prices to be very affordable. Pretty much everything is under $100, even the really exciting items, and I feel that items are appropriately priced. The staff are helpful if you have questions for you, and hands off if you don't. The changing rooms are open, so you can just head in there comfortably to try on your items. Inconveniently, the tights are located on the first floor in the socks/accessories section, so if you need to pick something up from there, then you'll have to head up the escalator. I have found that section to be overwhelming (who knew there were so many kinds of tights, all presented in packaging that looks exactly the same), but I have managed to find almost everything that I was looking for. read more

Macy's Valley Fair gets five stars simply because they went above and beyond the expected standard from a customer service point of view. If you want to know the whole story, read my review of Nordstrom Rack Westgate. Long story short, I bought a white Calvin Klein Steel+ Slim Fit dress shirt from here and wore it for one night along with suspenders I bought from another department store. The next day, I found that the leather dye from the suspenders had stained my shirt beyond repair and completely ruined it. I went back in to the Macy's men's formal wear department and explained the situation just to see if anything could be done because the other store refused to compensate me initially in any way for the damaged shirt. To my surprise, the gentleman working at the department told me he understood my situation and was happy to expense the shirt as "damaged". He even went as far as bringing me a brand new shirt of the same size and actually gave me a couple dollars back since it was on sale that day. Thank you Macy's! read more

Absolutely inexcusable condition of the men's changing rooms! Especially considering the two gentlemen standing out front avoiding conversation but engaging in creepy eye contact. Spent $405 today on some pants and I considered dropping the clothes and bouncing throughout the entire experience. Seriously felt like a Ross in Beirut. Shame on Macy's, no wonder these style stores are on their way out. Management should be replaced or re-engaged to stay afloat for even the remaining final months/years. read more

This is for the Men's Department/Home side of Macy's. It's a bit older, feels run down and not as shiny and new as the other Macy's on the other side of the mall. Selection is decent, don't get me wrong, but the fact that this just feels aged and not as well kept puts it off for me. I don't want to say ghetto, but... Every time I've come here for the men's department it feels disconnected and disorganized. Everything is squished together and it's hard to disseminate between brands, let alone the colors, etc. Shoe department always looks like they got their shipment - the truck backed in and dropped it off. It looks like there was a war - Shoes v Employees and the shoes always win. Always. I don't know why, but this Macy's always gives me a cheap impression - very Marshall's/Ross Dress For Less. If this Men's Department has higher end items, you'd have a hard time making me believe that from the overall appearance of the store. read more

This review is for the wedding registry department. My husband and I were extremely happy with both this particular department at the Valley Faire Macy's (Home & Men) as well as the Macy's wedding registry program in general. We also registered at BBB (great) and Willams & Sonoma (ok). Macy's wedding registry program in general: They have a FANTASTIC program. First, if you join their Rewards program, which involves getting a Macy's credit card, then you get 5% credit on all money spent when people purchase from the registry. We got a couple of hundred dollars back, which we used for completing our registry. Additionally, several of their brands will give you free gifts if you have a certain amount of their products purchased. Also, Macy's has a ton of sales which guests can take advantage of (lots of our friends and family are Rewards member so they got good deals on our gifts). The website is okay enough, but I do specifically like how you can see who purchased the gift, in case the gift card is misplaced. There is also a completion discount for items not purchased, and it is substantial. Specific to the Valley Faire Macy's wedding registry department: This particular store is Macy's Home & Men and has a pretty large Home department compared to most Macy's. The registry department has several team members. The initial set-up was smooth and helpful and we went in several times after that to register for gifts. The staff was always friendly and helpful. After our wedding, their team was extremely helpful in helping us complete the registry. We basically returned, exchanged, redeemed gifts cards, redeemed our credit back, exchanged some more, applied multiple discounts, and more over two days. Our completion process was a pain in the butt (we were very grateful and nice), and they were so nice, patient, and helpful. Overall, we recommend the Macy's registry to anyone and the Valley Faire department in particular. read more