This store just wasn't clean. I wasn't able to find duplicates of things and there was no clear directions on each floor where to find sections. The kids section was in such disarray I ended up leaving without purchasing anything. read more

I visited Macy's in Union Square, right before the Holidays. The entire store was decorated and very cheerful. We enjoyed lunch on the top floor at the Cheesecake Factory and then had fun shopping afterwards. The customer service is always excellent at Macy's. This year, I bought a beautiful glass ornament on sale and a pair of knee high boots. I love how the second floor is mostly shoes. SFPD does a great job patrolling Union Square and I felt safe walking around and going in and out of Macy's. read more

We thanks Macy's still here with us during the pandemic. This is not easy, and they are working so hard. I love they have Polo Ralph Lauren here. read more

Macy's - This Macy's carries one of my favorite brand Polo Ralph Lauren. - Department Stores Near Me - San Francisco, California

#147/2016 I used to have more patience for shopping at Macy's but now the service is so abysmal, either non-existent (turning around helplessly in a no man's land, "Hello? Anyone here?") Or defiantly indifferent to the point of being nearly hostile that I've almost completely given up shopping this store. It's not just that consumers have abandoned big-box stores and malls in particular, Macy's has clearly given up trying to lure shoppers except by a price battle that no brick 'n' mortar retailer can win. It's a shame. read more

Kudos to Macy's for providing space for the SPCA year after year during the holiday window display. I was told by SPCA volunteers that all of the animals were adopted and went to good homes. I have not step foot inside a Macy's in a long time. When I do, it's usually an online pickup that my Sweetie orders, or my Sweetie will have me pick up the annual Lancom products put together by Macy's awesome health and beauty specialist, Lisa. She's fantastic. It's also my few opportunities I get to have a free, quick facial scrub. Hahaha :p I wonder if Lisa still works there? Hmm.... I did get a chance to check out the Men's department while I was there. It looks to be about the same the last time I was there which was ions ago. LOL :p I guess Peet's coffee outside men's wear have closed down. That's a bummer. All in all, Macy's is still trekking and keeping up with the Jonezeees (Barney, Saks and Neiman to name a few)!! Cheers! read more

See all

One of the employees in this Macy are extremely rude, disgusting and disrespectful. When I was trying to find the restroom on the 3rd floor I went up to the side of the counter trying to ask a quick question of where the restroom is. But since she was working, I waited aside where she can obviously see. However, she "purposely" act like I wasn't there and whenever I tried to ask a question, she tried to find ways to turn her head away from me to avoid communicating with me whenever I tried to ask. What I meant by "purposely" was not only that she was avoiding to make eye contacts with me but also "act" like she was busy in the moment when she's just moving like a snail. At the time, I didn't think much and thought she was just busy trying to finish up her customer so I waited for a few more minutes to let her finish with that customer so I could ask a question real quick before the next customer comes. Then when I tried to ask again she give me an arrogant look and attitude telling me that she's busy. At this point why didn't she just tell me to ask someone else in the beginning instead of making me stand on your side like an idiot for 5 minutes straight waiting for you to answer my question. What makes you feel good about it? You don't even buy the stuff here and you're just a worker, working in a fancy mall doesn't mean that you'll be fancy as well. I do understand that you are busy because there is a line of customers that you have to do, but what do you mean by you are busy when you're working with your hands and I'm asking you by mouth, do you need to use your mouth to take money out of the counter or take out tags and stuff? I'm sure telling me where the restroom is only takes about 3-5 seconds to answer, I really hope Macy could hire someone who has better manners and attitudes, but also try to find someone who has the basic knowledge of human ability to communicate properly, which includes not being deaf and blind to work at the check-out area. Anyways, everyone who sees this comment please be aware of this women that's African American, with short curly hair, middle-aged, around her 40s or 50s, oh ya no wonder why she had her attitudes, she's at her age of menopause, and with a whole lot of wrinkles on her face, and a scarf to keep herself warm before having any more other diseases happening in her lifetime. Furthermore, she works in the third floor check-out area across the bar area, read more

What happened to this location? It's so sad? Only 1 salesperson on the entire men's floor. Everything is in disarray. read more

Macy's - The only dressing too Open on the entire men's floor at Macy's Union Square, San Francisco - Department Stores Near Me - San Francisco, California

Wow wow wow! On my first trip to California, I decided I needed a memento and I stopped at Macy's in Union Square. Unconscionable but solidly true - this gem of a store is architecturally stunning, immaculate, top notch service, and quality designer threads. Go to the lower level and there is a tourism office with access to unique Macy's San Franciscan goods... From a family where multiple generations worked at the flagship on 34th street in NYC (grandma for 40+ years), this is the best example of Macy's traditions more so than the flagship! read more

See all

Remodeled for Christmas 2018. Almost. Typical Macy's has so much potential and fails to execute. Men's department now on 5th and 6th floors has unfinished dressing room already beat up. Scratched walls, can not tell what is occupied and still pins and packaging on the floor. Good view from 5th floor though. I'll try again in 10 years. read more

Macy's - Department Stores Near Me - San Francisco, California

Trouble finding any help. One guy was cool and pointed me in the direction of cashier but cashier pushed hard to get my info. I just want to pay and be on my way. I saw her put stickers on the bottom of boxes and should have payed better attention (on me), when I got home I realized I was charged original price for everything and not the sale prices indicated on stickers on top of the box. Ugh! Also the entrance is the perfume department? And oh my gosh it smells so potent that I was sneezing for a good hour after leaving this place. Horrible sales people. I get it, I hate sales too but at least do t over charge me. read more

Service is literally the worst. I came in today happily to buy a swarvoski tennis bracelet. I was searching around and apparently I was not in the right area? Keep in mind it's my first time here. So I don't know where anything is. She repeadly kept screaming this is not expensive the area you are in? Completely and utterly disgusting to say the least the amount of racial profiling that is happening in the jewelry section. Not to mention the defamation that I felt of public embarrassment to think that she could judge my status based on how I look? This is disgusting. I will never recommend anyone to go buy jewelry or to visit at Macy ever again. read more

Choosing a mattress was far less painful than anticipated thanks to my sales person, Craig Bishop, who's patience with my 'I dunno's' should be applauded. read more

I have ordered many stuffs from Macys for years. Shipping is very fast and price is reasonable. Good store!

The most variety and highest quality goods available at any Macys in the general area. I remember back in college wandering this place with 20 friends. We were treated well even though we were probably a bit noisy. Real madness here during the Christmas holiday season but they handled the rush as well as can be expected. Lots of tourists here and locals. Part of a great shopping scene in the area. If you want a really expensive scarf this is the place... but don't worry they have less expensive stuff too. read more

Macy's - Department Stores Near Me - San Francisco, California

The store has consolidated the Men's department into the building that the women's is in. It's not bad at all. It has that familiar feeling as if you were in the other department. However it has awesome views of the outside on the 6th floor (see uploaded pics) and I can see where tourists would come in and want a picture in front of it at this time of year. Still is a great store, however. read more

See all

Richard in Polo was amazing. His service and desire to help us find some shorts that we needed was amazing!! Thanks for all your help Richard. He is definitely 5 star!!! read more

In the age of dying retail Macy's is thriving. The store is well merchandised and the staff is friendly. Prices are reasonable and deals/sales are always available. They have numerous food outlets (some that overlook union square). As well as a full service tourist info center. Parking is available by many lots near by. Please get a new online shopping pick up area!!! read more

Macy's - Department Stores Near Me - San Francisco, California

Poor service. Clerk gives me shoes that don't match, left was sz 7 and right was sz 6. Bathrooms are filthy, not one clean stall and was only 12:30 PM. Displays is too spread out, like walking 1 mile for each 3 floors. read more

Wow what a deal on a blue overcoat ... 63% off; surprised and grateful... worth the 5000 step walk

My ex-boyfriend text-ed and asked me to go to dinner the next day. WHAT?! This is my EX, okay! After not seeing him for over 5 years, how the hell am I supposed to look 25lbs thinner in less than 24 hours?! Starving myself won't do a thing. I gotta look GOOD! You know what I mean? GOOD!!! Because he needs to see that he lost a good thing! And so, I seek out Macy's to answer my prayers to SKINNY-NATION! Freaked out Jenny: Umm... scuzzy me, I'm looking for some jeans that will make me look tall, skinny, sexy and shrink my butt down a bit. I'll even pay $100+ to look that way! Skinny but nice sales lady: Oh, you want to look like me? No problem, we have lots of options! Freaked out Jenny: Umm... hell ya, I do. What do you got? (she was skinny!) Skinny but nice sales lady shows me around and we pick-up armloads of jeans to try on. Jean after jean, there was something wrong with each one, especially, the waist area. Wah!!! I was getting uninspired and wanted to cancel my dinner plans with the ex. But finally, the skinny sales lady passed a pair of jeans over and told me to try them on...then something miraculous happened... I slipped into the PERFECT fitting jeans. I saw angels, clouds, and harlequins float above my head! The waist fit perfectly, the length didn't need hemming, I looked thinner (but not taller) and my a$$ was perky. Oh jeans, where have you been all my life? Unbelievable! Turns out, to look and feel my best, I had to move up a jean size. It's traumatic and relieving at the same time. Happy and sad at the same time. Happy that it fits beautifully, sad that its a size larger. But most importantly, it looks GOOD, it looks really really GOOD on me! So, good, I bought 2 pairs. Skinny but nice sales lady also hooked me up! She gave me a different coupon that I didn't have and ended up saving even more money than I thought I would saved. When I met up with my Ex the next day, I was relieved and happy to see that his head is more aerodynamic than ever! He was still skinny (hymph!) but what matter most is... I'm skinnier than his wife :)!!! Jeans or no jeans, I win! We both had a good chuckle over the good old days of HS and college. And to make things easier, it doesn't really matter what size I am now, it's the lasting friendship that keeps us rolling along in time... And that I'm skinnier than his wife ;) BEST MACY'S EVER! So, they couldn't get me to skinny-nation in less than 24 hours but I did get some really good pairs of jeans! read more

Macy's Union Square 6th Floor women's bathroom recently was rated #6 in the Top Ten Public Bathrooms in the US! http://www.yelp.com/biz_photos/GMwurbj7bT89ltr8yS2mwg?select=BRw8FBCi86INDauttalBNg From the escalator, make a Left, then follow sign for restroom. ""Art deco design, featuring Italian marble, chandelier with carved ceiling medallion, and full-length stainless steel stall doors." http://www.bestrestroom.com/ read more

Macy's - Department Stores Near Me - San Francisco, California

See all

I love coming into this Macy's to window shop, browse and of course buy merchandise. Seldom do I have any issues with customer service. The employees are pleasant and courteous. Their inventory and/or merchandise, and the selections are far better than Macy's Bayfair and this store is the closest to my home. Driving to SF and parking can be hellacious in the Union Square area, but having access to public transportation works out very well for me One of the best time to come around to Macy's is around the holiday season when a certain section of the store (Holiday Lane) is very decorative and festive. I enjoy looking at the ornaments. I buy at least three for decorating gift baskets for the holiday season. read more

See all

After reading the news that Macy's will be closing the Union Sqaure I am not surprised that Macy's Corporation is selling the property. I love this Macy's for 45 years now and went shopping for Christmas presents this year. I specificaly was looking for men's fitted shirts, joggers, and a coat. I didn't wear coat because I was sure I would find the perfect coat at Macy's as I always have . I checked every shirt for the men, and NO fitted shirts like the ones on their online site. I looked for joggers, or Zella excercise pants, online, but not at store. I looked for the latest joggers for my grown kids as well. My family doesn't like Brand names all over the clothing in big bold letters. Found some joggers , but limited variety of sizes in MEDIUM. The coats were pathetic. They have very few styles, and lots of the same awful coats. The craftsmanship, the fabric were cheap. So, no coat. I did buy Parfum. The next time I went to Macy's Serramonte. I like the Back Stage at this store, housewears, and their furniture as well. Huge selection of clothes compared to Union Sqaure. I'm happy they brought in Toys R Us, good move. The restaurants are also a good choices. If Macy's , and all other stores, would have the selection in their stores that are offered online, the stores would fill with shoppers. As it is, the purchasers for Macy's need to get with the times and give people a reason to shop. I think the Corporation is in the real estate business now and really don't care. It's really sad, that during the Chinese New Year Parade, all the people waving from the windows, the Holiday window dressings, the store displays designed by so many talented people. None of these cherished memories mean anything to theses shareholders. They purposely carry more items online. So, like everyone else, they force you to shop online so they can whin nobody goes to the stores as an excuse to sell the property. I could've bought the fitted men's shirts online, but boycotted them, and didn't even buy them. I never got the coat, the right size joggers, or the shirts. I guess I didn't need them afterall. read more

I really love this Macy's. I am a Macy's fan anyway, but this one has like 6 levels and the make up section has nearly every brand you can imagine with enough make up artists to go around. I love to shop for make up and have an artist there to apply it before i buy it.. the energy is great! I tried most floors... bought over 160 bucks worth of Urban Decay and MAC make up - okay, i went a little over board, i love sparkely things.. found a great blouse, and some cute shoes (they have an awesome shoe section.. everything from Betsey Johnson to Jessica Simps, to Micheal Kohrs..) stopped in the intimates for a purchase.. great selection there, and popped into the cheesecake factory they have on the roof top for a mojito and the view.. a really great shopping experience.. especially if you dont want to run all over town and need to get a bunch of stuff in one place.. plan to spend YO MONEY! Although they did also have some great sales! read more

See all

As you can tell, I normally review food related places I frequent but I had to say that Jeffrey in the children's department made my experience a very pleasant one last weekend. We were looking for a b-day gift for a friend's son and Macy's was having a 1 day sale. I came across one item that ran up more than what the tag said of which Jeffrey offered to honor the tag price since it was their mistake. When we asked for a box, since they didn't have it under their counter, instead of just saying they don't have one as they normally do, he went over to another department to get one for us. Jeffrey is a prime example of what customer service is suppose to be and it's not just being a cashier. read more

I was shopping in the linens department where there were many bed displays and children climbing on the displays. I asked a salesperson for help who said to check each brand for duvet covers. Luckily I asked another salesperson, Dion, who said it wasn't his department (I believe he works as a fashion stylist and in corporate sales), but he offered to check each area with me after I explained the color I was looking for. He conscientiously tried every area, even the sale area, and offered that there was an extra discount with a Macy's card. Dion really went the extra mile for me and is extremely helpful. He has excellent customer service, and I highly recommend you contact him. read more

This review is for the sales associate at Benefit Cosmetics counter by Stockton Street entrance. I dropped a hat and was retracing my steps thru various stores. When I let her know this, Melissa became very concerned & took the time to follow me to the Shiesado counter & the SF-SPCA adoption center. She then juggled ringing up a customer & getting my note which she was going to bring to security. She even gave me her business card to follow up the next day (Sat). I am so impressed by her concern and her thoughtfulness that I'm going to be frequenting Benefit Cosmetics from now on. Melissa is a prime example of outstanding customer service. P.S. Another store found my hat and gave me a call. I love happy endings!!! read more

See all

Starbucks at Macys has horrible customer service. They got my drink wrong and then they got upset at me because I told them it is the wrong drink. Seriously girls, you need to shape up. You are making Starbucks look bad. read more

Been contemplating of getting a couch from Macy's but friends insist I get one from Craigslist!!! wrong. I'd never do that again !!! Macy's got the style .. Can be the classic or the Retro Modern like the couch I got .. Service was impeccable.. The associate will give you suggestions .. They deliver and offer a 7year warranty that I feel comfortable with.. I take care of our furniture.. But this would help in case of accidents.. The delivery service was good too .. Given the time frame between 4-6pm but the driver called in earlier like 11am I got mine within the hour .. Very smooth from the time I visited to the time they deliver the couch!!! read more

Macy's - Macy's clearance couch..with the help of the associate . Got me the best couch - Department Stores Near Me - San Francisco, California

I am disappointed to report that Macy's customer service and delivery was one of the worst experiences I have ever had regarding an online order. I will state the disclaimer that I understand that certain companies are struggling during this pandemic but Macys should have something set up to avoid the issues I have encountered. I placed my order back in April to have my SOBRO coffee table delivered in early May. I moved after the order was place and emailed Macy's customer service to have the date changed. This was weeks before the delivery date was even set. I received an email confirmation saying the change had been made and I would receive my delivery in early May to the correct address. A few days before my delivery I received an automated voice message stating that my delivery was being prepped for delivery and I would expect it in the next few days. I stayed on the phone to speak with a rep only to wait on hold for over an hour to find out they still had the wrong address. The Rep I spoke with was rude and continued to speak over me while I tried to explain what needed to be corrected. She told me the address was put down as a note but never applied to my order. I stayed on and off hold for almost an hour and a half with no solution to the problem. I ended that call to wait for the following day to try and call back to speak with a different Rep. I then spent almost another 2 hours on the phone to reach yet another unhelpful Rep. She continued to put me on hold and at the end offered no solution to correcting the delivery date and address. I requested to speak with a manager and he finally worked with me to get the problem fixed. The day that my delivery was scheduled I was told my delivery window was from 7-9. I waited that day with no call and no delivery. I called customer service to wait on hold yet again until I spoke with a Rep who then told me the truck was in my area and would be delivered between 9-12. I waited with no truck and no call. I finally called back to wait on hold again to find out it would be delivered between 3-5. The Rep told me I would receive a 20 min heads up call when the truck was en route to my address. At around 3:00 I received a 2 min warning that the truck was on its way. The delivery team was extremely kind and apologetic of the delay and helped to bring my order inside. When they unboxed the coffee table I notice a huge dent, multiple scratch marks, and broken parts. I inspected the box prior to the delivery team unboxing the item and it was completely undamaged. I had the team call their Rep to set up for an exchange of the product I have waited over a month for. The representative explained that she would order a replacement but did not have a delivery date for the new one. She explained she would reach out to me in order to set up the echange and I have yet to receive any emails from their customer service. It has been over a week now with no follow up. I sent a detailed email to Macy's explaining my experience and looking for information on how they are going to fix this issue only to receive an automated email back explaining that Macys was not responding to emails and to refer to the frequently asked questions page on their website. I refuse to waste anymore time on the phone. Until they reach out to address this issue I now have a broken piece of furniture sitting in the middle of my living room. I have spent a significant amount of money to wait on hold for hours, speak with unhelpful customer service reps, and get a product delivered broken and damaged. I still don't have a date for when the new product will be replaced and customer service hasn't responded to any emails. I'm interested to see how Macys will make this right but as of right now I am not hopeful. I would not recommend buying anything from Macys during this pandemic as they can clearly are not staffed enough to process orders appropriately. read more

See all

This place is a jokeeeeee... I wanted to pay for something and I literally had to walk around the whole floor to find someone actually at a register.. and when I did there were 4 employees trying to deal with a customer who didn't have a receipt I'm assuming she wore it and runs a scheme occasionally and they were tired of her bs. So as that's happening the girl that's ringing me up isn't even paying attention and forgetting to take the sensors off. I had to tell her. I walk around the Ralph Lauren department per usual but I've only visit maybe 3 times in the past year because some weird old white lady was acting like I was gonna steal. Anyways.. I walk the MENS floor and I hear allllll the associates huddled up either at the nautica or tommy register going on and on about how the places sucks to work for and how they're not allowed to talk to any of their managers. I found that funny because EVERYONE at the Ralph Lauren department looked at me like I was gonna steal again. Look... I had Polo on head to toe, stop profiling and if you really want to deteriorate people from stealing maybe you shouldn't have a 60 year old little lady as your main form of scaring tactics. Nobody offered ANY help on ANY floor. Sadly Macy's just turned into a huge building where old retail people can just gossip and chit chat. Hope they have your sizes in the rack because they're not even gonnnnnna try to look for it if you ask. And seriously if you buy, make sure you check they take the sensor off. They got me once during Christmas and I had to come back to take the sensor off. Another old white lady on the first floor gave me attitude when I told her I had to go back to get it taken care of... she asked for my receipt and crumpled it back up and thought I was gonna take it back afffffter I handed it to her nicely folded! I berated her and told her that she needed to give that back to me the way I gave it to her especially since someone left the sensor on and I didn't beep on my way out... if you don't wanna deal with your coworkers mistakes or your company's bs... don't come to work. read more

First of all, it is very difficult to reach Macy's Main customer service number so here it is: 800-289-6229. I called. Justin answered. Justin transferred me to Juan. Juan answered. Juan said he'd transfer me to his supervisor. Juan or someone at Macy's disconnected my call. I called again. This time Gaby answered. Gaby successfully & very professionally addressed my concerns by thinking out-of-the-box. Gaby deserves a promotion. Gaby's ID#91172495. Gaby is a rock star! read more

Talk about an unprofessional experience. I was in the suits department for over 30 minutes and I DID NOT receive any help. An employee finally came up and assisted me...he was pushy (like a car salesman) and wouldn't listen to me. Not helpful. When I finally found some some suite separates (on my own) He watched me like a hawk so he could get his "sale". Even though he never really took care of me. read more

I sent a gift to my mom for Christmas on Dec 12, it was not received by Dec 28th. even tho they sent an email saying it was shipped on Dec 14th. no tracking number, customer service said- it's a vendor sending the cards we have no control. extremely disappointed here! If there was no stars that's what I would give this company. read more

This Macy's is one of my favorite!!! My #1 is of course the one on 34th street in NYC however this one has great services, outrageous inventory and this site is really organized clean plus beautifully decorated. I have used the customer return department and I must say WOW!! It separate by one of the entryway, there is great seating area plus the staff is always cheerful warm welcoming, my return was quick and efficient so thank you for the VIP treatment at customer return area! I love the way they have all of the different designers displayed, each designer has great inventory plus it's all so beautiful, my most favorite department is the handbags then shoes. The inventory in the handbag department is outrageous I WANT THEM ALL!!!!!! Lol ok maybe just two or three! They have a large range of bags in all types of prices so there is something for everyone! The sales lady is so helpful and welcoming you will get lost with all the high name brands, wait I almost forgot about the multiple sale inventory really great prices. They are following all COVID-19 guidelines, check out my pics!!! See you there. read more

See all

I honestly only love this store Christmas time other then that I do buy my bedding from here (the hotel collection) and I must say they do have better prices then most stores. But this store really needs to work on their organization because it's always unorganized. I mean I understand things do move due to customers but it's always so empty never really any staff so it's a mission to find someone to check you out because the store is huge. Other then that it's okay. Like I said beautiful for Christmas time. read more

Super big. Larger than Valleyfair I believe. They have almost everything. If you go on a major sale day, be prepared to fight the crowd. (Their sale wasn't all that great on Black Friday, it was better the week before.) Macy - your $10 off $25 coupons suck! I HATE, with passion all your exclusions for your dam Macy coupons. Majority of your sales clerks do not even know what applies and what doesn't apply. Why can't you be more like KOHLS?! (You even excluded my Citi Bank 15% off coupon!) You can get lost here. Validated parking if you make a purchase, 3 hours for free! *If you park in the lot across the street from Macy's. read more

Macy's - $4.50 inflation on a men's dress shirt - Department Stores Near Me - San Francisco, California

I applied for the Macy's Plaza las Americas credit card. They told me that if they didn't have any merchandise in the store, I could order it online without paying shipping. We ordered two merchandise online. The cashier who was serving us was desperate because she left at 5pm and it was already 5:15pm. Only one order arrived and they charged us shipping. I do not recommend it. read more

I went to Macy's to get dinner for my kids. I saw they had sushi by this weird chef named hape. My kids kept saying it was a toy. I had no idea what they were talking about. Anyway, when I gave it to my kids, they kept complaining, it was "wooden" so I just assumed that they meant it was stale. Because it was stale I thought it in half and saw that it was wood! my kids were not happy with their dinner two stars. read more

This is a pretty cool Macy's to waste time in. I liked the SPCA that is located upstairs. We played with the kittens after putting in a $10 donation. They keep it clean in the entire store and the staff is pretty nice. The restaurants inside are pretty nice too. We didn't actually eat there so I cannot mention the service or quality of the food in there, it looked nice though. To be honest, I just went in there looking for a bathroom and I ended up in the SPCA area mostly. The bathrooms were clean! read more

Macy's - A kitten at the Macy's SPCA area that I wanted. - Department Stores Near Me - San Francisco, California