Had a great experience. All the sales people we welcoming and very chill. Tried in a few things and loved the quality of the clothing. The downstairs is super comfortable and fun to just hang out in for a bit. Lulu was very kind and helpful. read more

Buck Mason - Downstairs - Men's Clothing Near Me - San Francisco, California

This was my second time visiting, and I can already see myself slowly replacing my wardrobe with Buck Mason over the next few years. There's something incredibly approachable about the brand. It strikes a balance between vintage-inspired California Americana and modern everyday wear that's both distinctive and easy to incorporate into your wardrobe at a compelling value. I first dipped my toes in a few months ago with one of their Field-Spec white tees, and it's easily become my favorite T-shirt. That alone was enough to bring me back. This visit turned into a much longer, guided shopping experience with Ryan, who was incredibly patient, knowledgeable, and easy to talk to. On my first visit, I believe Adriana helped me, and the service was just as excellent then. It's clear the team genuinely enjoys helping customers find the right pieces rather than simply making a sale. I spent a good amount of time exploring both floors, trying on several items, including a few pieces that are no longer available online, and ultimately walked out with one of their California Oxfords. Overall, another fantastic experience. Buck Mason will be a must-stop for whenever I'm in Hayes Valley, whether I'm picking up another wardrobe staple or just stopping in to say hello. read more

Splendid shopping experience with Mason: wonderful products, clever suggestions, outstanding service. Felted chore coat, Japanese denim, cropped jacket, all cut perfectly, with fair pricing. read more

Buck Mason - Men's section in the basement with vintage couches and bar - Men's Clothing Near Me - San Francisco, California

Best in store shopping experience I've had in a long time. Employees were knowledgeable and super helpful. My husband has been looking for a heavyweight tshirt for some time (a bit of an oxymoron but ¯\_(ツ)_/¯) and really likes the one he got here. If it holds up, we will likely be back for more pieces! read more

Really disappointed to give one star. I went here with my partner and had already looked online knowing what denim we'd be interested in buying. When we walked in there was no greeting, but that's normal when busy! After standing around and asking for help, we were told to ask someone else for help, who had a position, that could help. We waited to ask the man who could help us, and he was with one client our entire time, then restocking once he was done. At some point we decided to leave, and when we left, there were no costumers in the store. No one, including the girl who directed us told us goodbye, or asked if we were handling everything okay. Really hoping that this team works on their customer experience. Super sad to write this knowing so many others had really great experiences. read more

My husband and I had a great experience at this store. The ambience and vibe was tailored for a great shopping experience. Shoutout to Jasmine for being extremely helpful and consultative on the outfit we were looking for. Great quality clothing and service. read more

Buck Mason - New basement area - Men's Clothing Near Me - San Francisco, California

Love this store & street! We're from LA, where we have plenty of Buck Mason stores -- so we know the brand well. But this visit was something else entirely. Adrienne took such great care of us on what was clearly a very busy day; you'd never have known it from the attention she gave us. The women's selection here was the largest we've come across -- it was genuinely fun to explore all the styles and actually try things on. And when we were done, Adrienne offered to ship our order home so we didn't have to squeeze everything into our carry-ons. This is exactly the kind of experience that reminds you why in-store shopping is so special. We'll be thinking about this one for a while! read more

One of the best men's stories out there today. There are a ton of shops that are making men look sloppy (Faherty, marine layer, gap) but if you wear Buck Mason you will look sharp and stylish. Service is excellent and the colors and styles are on trend but not fashiony. Unfortunately they sell women's and moved men's downstairs, a merchandising mistake because women's should go downstairs. read more

Really great store with an excellent selection of super high quality clothes for any wardrobe. Big ups to Ryan for the super helpful styling tips and item recommendations. I've been lucky enough to catch Ryan in store a few times, and I can always count on him to set me up to look as best as possible. Def one of my favorite stores in Hayes Valley. Will be coming back for sure! read more

High quality clothing for men and women at a resonable price. Lovely helpful staff. Easy returns even if you purchased online.

After hearing about Buck Mason I decided to finally check it out! The vibe here reminds me of a Fall log cabin in the middle of a forest. Very cozy and eloquent. Ryan assisted me trying to find a sweater he gave me some awesome recommendations and also advised me on styling choices. He also let me know the fabric that was on a certain piece and the best care for it. The value for the quality is worth it. At the end I walked away with two pieces (heavy sweater & a henley.) thanks Ryan! read more

Came with my partner and felt a passive aggressive discrimination based on me and my partners race. Good clothes, but customer service was not welcoming. read more

I recently shopped at Buck Mason and bought two pieces, spending $333. Audrie was incredible--super helpful and quick to assist! She really stood out with her great customer service and honestly should be the manager. Unfortunately, the experience was dampened by what seemed like poor leadership. The manager (or whoever was in charge) came across as unwelcoming and seemed to judge me as if I wasn't going to buy anything. That vibe was disappointing, especially when I saw him give a cop a free shirt right in front of me after I had just spent a considerable amount on two items. I love the quality of the clothes, but customer service from leadership matters, too. A bit more professionalism and equal treatment would go a long way. read more

Really helpful customer service at Hayes and gorgeous, elegant clothes. Will see how the purchase works out, but associates were really helpful in tracking down a gift return. read more

My wife and I have been coming here for over a year now and Rick has always given us exceptional customer service. Buck Mason makes quality clothes, staples for everyone. We love the brand but, the service is what sets this location apart. Thank you Rick and team for being great! read more

They don't know what's on their website. I've walked in twice and asked for something and they're like no it's not something we sell. I've had to pull out my phone show them their own website for them to check what they have in stock or if it's on the way to them. Feels like I'm making this up that they should have this. Shouldn't you know all of the 10 items you sell to women? There's not a huge amount of choices. Today I walked in and asked for shorts. There were two different ones hanging. I asked if there was a cotton or linen type one that I've seen online. They say no. I walked out. Why have a store if I should just get things online and the experience is not even helpful. read more

Got really great customer service from Bill today! Bill was really helpful and nice. I got offered a bottle of water; some luxury stores might offer that, it was a nice touch to get here. Bill gave great advice on outerwear and was really kind to check stock of items and mentioned other available colors, I really appreciate the attention to detail. The pricing and materials from this brand is well worth mentioning; lots of natural fibers and nice neutral colors. Will come back here again for more basics and well designed outerwear :) read more

Screw this company. They just raised their prices a bunch this year. I went into the store on Black Friday to check out their sales. The sales rep informed me they don't do sales :( ... their Reason for not having any sales " we are handmade in la " read more

Buck Mason on Hayes redeem themselves! More so their fabulous, caring and thoughtful store manager, Rick. Rick took full responsibility of the mishap. He went above and beyond to make sure my husband's alterations are going to be spot on. Thank you Rick for all your help. We will definitely be back to shop at this Buck Mason read more

Love Buck Mason. This is the first time I've been in one of these stores, I've only seen their ads on social media. Me and my partner were warmly welcomed by the staff while they let us shop. After a while they pulled a dressing room together for each of us and offered us sparkling water. These kinds of touches really separate other stores from stores like this one and make me want to go back. They had a ton of inventory and what they didn't have in my size, Angel offered to ship to my house. Will definitely be visiting again! read more

Great clothes with really nice color choices. Glad they opened up shop in SF. Love their hoodies read more

Buck Mason - Love my Buck Mason Hoodie - Men's Clothing Near Me - San Francisco, California

I ordered a Buck Mason shirt and absolutely loved it. I got a stain on it and tried to spot treat it myself. DO NOT DO THIS. The pigmented dye comes out very easily. After I completely ruined my shirt I called Buck Mason customer support and they told me to NEVER spot treat their garments. If there is a stain you need to treat the whole shirt by soaking it in soapy water and then washing it. They were extremely generous in providing credit towards another shirt. I highly recommend buying from Buck Mason. They have incredible customer service and extremely comfortable clothing! read more

GREAT basics for dudes -- think elevated Everlane with consistently gorgeous fabrics and better colors. They managed to design a sueded cotton turtleneck that doesn't look ridiculous and is wearable under a casual workshirt. Bought one of those in the Venice Wash color as well as one of their Pima Cotton tees for my partner and I feel like they both just go with everything. Def recommend for anyone needing new elevated basics. read more

Lets be fair about this. The clothing styles and materials and overall designs are what set this clothier apart from others. I started out as a loyal customer. HOWEVER, their customer service is beyond horrible!! It is essentially non existent. Their phone remains unanswered during business hours, their emails are promptly answered by automatic responses promising to contact the customer and they don't. It is a real hit and miss luck of the draw as to whether or not someone will eventually address the issue. For these reasons which in my opinion, far outweighs any quality they merchandise they sell, I am choosing to forever boycott them and urge you to do the same. In this economy cash is king and we need to send companies like this one a strong message. When their sales drop maybe they will listen and improve their customer service. Theres a reason they bombed on shark tank and all I can say is how fortunate for the sharks a deal was not negotiated. This company is no longer worth another second of my time or money. read more

big thank you to elena who helped me with my leather bomber purchase. she was super helpful and helped me decide between sizes.

Best basics in the biz. This shop is a sprawling collection of essentials. From classic reads, Modern American staples and a solid assortment of spirts. It's basically Bruce Springsteen's walk in closet featuring nothing but the basics. read more

This fairly new company is on the rise and there's no stopping them. Everything about the company is first class. Website navigation is easy, pricing is very competitive if not better than comparative brands. Quality is absolutely excellent, shipping one of the best in thr industry and then you come to customer service. Well folks this is where they set themselves above everyone else. They have old school customer service where you.the customer is treated as the most important person in the world. Maddie worked with me and spent as much time as I needed answering all my questions. Thank you Buck Mason, you have a customer for life. Placed my first order after receiving and looking at the product ,placed another order immediately while talking to Maddie. read more