First time ordering from macys and it was so much fun. I did it thru their app and ordered to be delivered.. simple , easy and pretty fast. I love it.. read more

tell me why does it take so long for macys online deliveries??? my place an order for "ck boots over a week ago still no delivery & don't know when its coming. last time. covid19 is over. whats the problem?? read more

Been a Macy's customer for over 50 years. Recently shopped at the upstairs men's dept. and I was very disappointed. The clerk dupped me into applying for an American Express card without my knowledge. She offered a 20 % discount on my purchase, but I did not have Macy's card. She said no problem and had me put information into the screen including salary, ss# etc. When I got home, I checked my receipt only to see that it showed an American Express approval. I called customer service and spoke with a manager and she didn't seem to think it was a big deal. She admitted the clerks get a spiff for signing up customers. Watch out for this trick if you are not interested in another credit card. It dings your credit score. read more

Went here to shop for a male friend of mine. He is updating his modeling portfolio and he needed some clothes. We were going for fashionably GEEKY. So we went to the men's department in the basement floor and looked for two cool outfits. We decided to put together an ensemble with bow ties. We sort of played around with one of the bow ties in front of a mirror and man working in the men's suits came to us and gave us a demonstration on how to tie a bow tie. I thought that was really cool! Even though I am a female, I can honestly say that I can tie now a REALLY COOL SHARP bow tie from scratch. No clip ons! The mens section was saturated with tons of sales. My friend was able to leave with four nice cool outfits. IT WAS FUN SHOPPING with him. The Macy's here is sooooo nice! read more

Review for the Estee Lauder counter: Was greeted by Cali and helped by Stacie. I asked if she could do a foundation color match and if she had time to do a full face session. Although I already had an appointment at the M.A.C. store but wasn't for another 2 hours and wasn't in the mood to deal with the stuck up fake horrible service their employees always have. Stacie said although it's by appointment only she could squeeze me in and do a session. I explained what kind of look I wanted and she understood me with no problems. Was extremely helpful and knowledgeable and most of all friendly and real. Not fake or stuck up like most make up counter staff. Best of all Stacie was on point with her amazing work was super satisfied when all was done. Most definitely will be coming back. Once again Thank You Stacie for everything.....your rock doll ;). read more

Macy's - Full face by Stacie @ Estee Lauder - Department Stores Near Me - Sacramento, California

Customer service needs attention I was just at Macy's in the Arden mall. My daughter found several shirts and i found a pair of shoes to buy. My shoes were displayed on sale, on the rack. When the cashier rang up the items, the shoes came up as full price. The cashier called the manager on the phone and was told to not honor the sale price, that it was a 'glitch in the system.' I asked if I could speak with the manager and was told no. I was then told if I don't want to purchase the shoes at full price I'll have to take my daughter's shirts to another register to be rang up. Needless to say, I didn't purchase any items from Macy's today. Poor customer service and management on their part. read more

This is for the jeweler department. The worst customer service ever, my wife made me head to Macy's to find a ring that we had looked for all day. We found it and it made her day! We purchased the ring immediately and had to get it resized, and we were assured by the man assisting us that we would have it within 2 weeks plenty of time before our wedding day. They held the ring for over a week and then called us late on a Saturday telling us that the jeweler "doesn't like resizing that kind of ring" because it's time consuming and may lead to diamonds falling out. This was heartbreaking, I asked to speak to the manager and she said "if you don't like what we can do just return it and go somewhere else" I can not believe that heartless jerk. I will never ever buy from there and I hope the company closes. read more

Hellloooooo....does anyonework here? I tried to take my daughter out to get a couple of new outfits for her new job but we didnt see anything. And not once did we see a worker to ask for help. Yes the make-up chicks were doing there thing but we wanted help in the clothing area. We went make up shopping a month ago. We did not purchase anything here and will probablt go elsewhere unless there is a BIG sale or something. Smaller and stores that arent a big chain tend to care more about potential customers read more

Would give no stars here if I could! The Macy's at Arden Fair is a horrible place to shop. Three times now, twice in the past couple of days, only one person was available to help in the entire Basement level. Several people were waiting in the shoe department for help, and the one person in the SUIT section was very busy helping out someone with towels from the kitchen department. I had to help one older couple who couldn't reach the upper suit rack. There were several people working the fragrance section, but apparently they were contractors of some type and couldn't assist. There were three shoe salespeople in the first floor men's tennis shoes section. I first stopped there to check out what they had and all three were talking with each other at the checkout. I had to approach one of them to ask for a specific shoe size. He was friendly enough, but he came out, said they didn't have it in my size, and walked back to the register to continue his conversation! So, three unhelpful people with the cheaper shoes, and no one with the more expensive ones, where several people (me among them) wanted to purchase something. I finally got to spoke to a very indifferent manager who didn't seem to care at all. No wonder their sales are down. I have a $10k limit American Express card with Macy's and they couldn't even provide me with an opportunity to use it! read more

This review is for the jewelry department. After being accused by an associate and a first level supervisor of dropping an expensive watch and causing damage, I escalated the issue to Jamie, manager of the jewelry department. You see we only had bought this expensive watch 7 weeks before our complaint and policy dictates that we have 30 days to return. After talking with Jamie, she realized that busy working parents don't have time to stare at their brand new watches all day to see if it's lost calibration and she offered to exchange the product for us. Then she sent us an associate by the name of Angelica who was the most patient, kind, and professional person, that she made us forget about our horrible experience the day before. Oh and the watch brand we bought was all on clearance and the manufacturer is going to stop making watches. Pretty telling for that to be the circumstance and be accused of dropping the crappy watch. Thanks Jamie and Angelica for restoring our faith in customer service. read more

Came in to buy clothes for my 11 year old Saturday at 1...couldn't find an employee anywhere except at the register which was 8 people deep. Why are sales so poor at Macy's? Maybe because the shopping experience is frustrating and demeaning. Wanted to buy more but left as soon as possible out of frustration. read more

The customer service here sucks! They really need to re-train their sales associates to be well mannered and respectful. I was here this past Saturday because I was shopping for a gift for my friend. I usually don't go to this mall often because I was visiting from out of town. I went to Macy's Men's department to buy my friend a tie. Once I picked one out, I got in line and waited to get to the register. The sales associate (male) who rang me up did not even talk to me. I noticed there was this girl near the register and they were talking. I didn't think she worked there because she was wearing a tan dress and looked like she was ready to go clubbing. I was being completely ignored. I then asked if he can gift wrap it for me and he said " we don't do that here". After that, he continually ignored me and kept talking to the girl that was hanging around the cash register. I then asked "Do you have tissue paper?" and then he rudely said " you have to pay for it!" After this exchange I was pretty heated and he continued to talk to his lady friend as he was finishing my transaction. I should have asked to speak with his manager but I was so mad I just wanted to get out of there. After I asked if he can print me out a gift receipt, he then said " I already got you done with your transaction and I am having issue with my printer. Go to a different register and have them print one out for you." My first thought to this was this was a lie because he just printed out my receipt. He was just to preoccupied on socializing with his friend that he did not want to go the extra step of helping me out. I then went to another register and the sales associate there said I had to go to the register that I purchased my friend's gift to get a gift receipt. When I went back, there was no one at the register and in the department so I just left without the gift receipt. Look, I get it, I have worked retail too and it is not the greatest job in the world but at least pay attention to your customer. From what I experienced, I figured that this associate was about to get out of work and was ready to head to a party. I understand that you have things going on in your life but the way I was treated was unacceptable. Macy's really needs to work this and think twice on hiring people. read more

This Macy's doesn't always have a good selection of clothing. You'll get the basics at the Junior's dept: American Rag Cie, Guess, Jessica Simpson. But there are other pieces that you can honestly find at Marshall's and Ross. Low-quality material clothing and poorly made pieces that I'm surprised this Macy's carries. Lines are always long. Girls that work in the fitting room are not the most helpful. They sometimes don't even acknowledge you. They're too busy talking about their plans for the weekend, friends, etc. Employees, at least make eye contact with the people entering and leaving the fitting rooms. The jewelry and makeup depts seem like they have a fairly large range of brands, so it's worth checking out. But as far as shopping goes, you're much better off going to the Macy's at the Galleria. read more

Something about this location I don't Like. Shopping in the basement dosn't fee quite right. Went to the men's dept downstairs, only to find a group of employees standing around talking loud about outside activities and some inappropriate language. Not one to be a prude, but come on, this is a place of biz. Store seemed messy, selection of clothing was Limited. Night and day from the downtown store and the SF stores. I will stick to another location. read more

Lately I been shopping the sales online and my order is shipped very fast and not one item lost or something I did not like upon arrival. Usually it's what you see is what you get so I do recommend reading the descriptions and return policy. But all in all the dresses I ordered not one failed. read more

Macy's - Clinique - Department Stores Near Me - Sacramento, California

Joseph in the women's shoe department!! Thank you for once again finding me the perfect classy pump for my Gala dress at the very last minute. I had to take the first flight out to LA the next day. You helped me last year, this year and I hope your there the next time. Thanx again Joseph! read more

I enjoy shopping at Macy's. Some strong points about this department store are that it is clean and staff are usually friendly. I love that returns are super easy and no hassle. However, it's hard to find staff on the floor and the lines are usually long. It can also be hard to find what you're looking for and the selection can be limited, especially in the clothing department. It is also lacking a home goods department which is a big negative for me. Overall, it is still my go to department store for beauty products and shoes. I shop Macy's online for their home goods. read more

STUPID. Basically my friends and I (3 girls) were shopping around the men's department. I was browsing around and I happened to find a nice grey shirt. I was holding onto the shirt NOT ready to purchase... I was holding it going up the escalator. As we went up the escalator to go into the women's department I was browsing and I heard a women behind me say "She put a gray shirt in her bag." Literally she past me saying it, standing right behind me! I'm like excuse me? Did you say something? She didn't answer. Mind you the shirt was still in my hand! LMAO she must be blind. After I asked her she talked into her radio and said "Her bag got bigger ever since she came in here" right in front of me! So this FAT LADY UNDERCOVER SHOPPER accused me of STEALING I was going to buy the shirt until she pissed me off with the last thing she said I threw the shirt at her. Don't disrespect me or you're getting disrespected back. Worst workers ever do better. Yes it was a obese lady that tried to accuse me. read more

Susan at arden mall was wonderful she helped me with dior perfumes . for my wife birthday susan wrapped boxed gift made it special gave me the newest sents very happy I thank you susan at macys arden mall read more

I'm an old country boy. So I don't shop at Macy's except on holidays for only four items that I only can find at Macy's. First stop perfume counter, were I am met with this uppity young women that was on her phon talking about how drunk she was an how many guys she tricked into buy her drinks ,food,an a Lyft to her boyfriend's house. Now I have her attention I ask for the perfumes I was after. With an attitude an a look of disgust on one item I purchased. I asked read more

Growing up, Macy's was one of those fancy department stores that my mom would take my sister and I to for dresses for special occasions. It always seemed very button-up and proper...now it just seems old. I had to come in to buy some pants for one of my suit jackets - just too cold in January to wear a skirt. I looked online and this location had the pair I wanted so I headed over on my lunch break. While I did find the pants I wanted pretty quickly, I think it had a lot to do with the fact that the racks were pretty sparse. All except the clearance racks. I get it, it is after Christmas, but the messiness and lack of organization in those clearance racks made me feel like I was at Ross - and a poorly organized one at that. Why have sizes marked on the tops of the racks if stuff is just thrown all over the place? While I am there I go over to the casual section and find that everything looks like it has either been torn or bedazzled. Intentionally. Is that the style now? It just remind me of older women trying too hard to be young. Isn't there some way to dress after you are 25 but not quite 40 without looking like you are uncomfortably struggling to force yourself to one side or the other? Not sure if this one is the buyer for Macy's or just due to trends in fashion. Heading over to the nearest cash register (or guest services **sniff**) I see there is no one working. There is a sign that directs customers to another register on the same floor. I walk over there and there are two young girls who appear to work for Macy's but are having an animated conversation about something while ignoring myself and the woman in front of me, both who are just looking for someone to take our money so we can leave. Suddenly noticing our existence, one of them asks if we need help. When we let her know we want to check out she says the person working there is not present and she will go find her. She comes back a few moments later, says she cannot find the woman assigned to this register, and that she will help us after all. How nice. Here is my issue with stores like this - if you are going to charge so much more money than I can find things at other stores, the experience needs to match the price tag. Poor selection, unprofessional staff and a messy façade are not going to entice me to return and give you more money than I would Nordstrom Rack. Just sayin. read more

Very disappointed when ever I shop here. They always have some low life policy which seems so bizarre for a store that's suppose to be some what high end. Made 200.00 purchase for jeans. Use some gift cards and 31.00 in cash. Return next day for exchange where I was suppose to be getting 7.00 returned. They insisted on giving me $2 in cash and five on a gift card. What do you sell in here for five bucks? I gave you cash 31.00 why can't I get my 7 back in cash? Of course I went and spent it on something stupid and paid more so I could get the hell out of there and not be forced back over $5 card. Hate shopping here and only come when given gift cards. Sometimes I just regift to avoid this place because I always run into these ghetto policies. Really twist my arm to force me back to spend more. No thanks I'll head over to Nordstrom rack even Costco where they take better care of customers. Feel sad for some elderly ppl you play these silly games with read more

This store continues to go down hill. Just dirty, messy, and slow to help. The staff is burnt out to the point of being apathetic at best. Not the department store quality I used to be able to expect. I literally had to squeeze through racks and racks of random clothing. Need some help? Best to just get out while you can! read more

Tonight I tried to go to this Macy's to essentially adjust the price on a purchase I made online. I had to wait a bit. When I was finally helped, initially I was told they don't adjust prices unless it was from two weeks ago. I looked this up and it's true. So I asked if I can just return and rebuy it at the current price. She said okay sure. Since my purchase was from December their system would not allow her to return my item when my order clearly stated that I have two more days to return. She calls her manager and explains that my item has tags and is still all new. No. So she tried a different method but she was going to return my item as if I didn't have a receipt and I was going to get mailed a gift card for over $800. I didn't like this so I said no. I asked what if I just process the return online? They said I'd have to mail it back! She called her manager again and they said they can call credit services to refund the difference! At this point, a super simple process was way too difficult so I disagreed and left. At home, I figured out that I can process my return and return it at the store with a barcode!!! So it really was simple but they made it completely complex! They really tried to help me and I appreciate that however as employees, you'd think they would know their process better! If I had just hit "return item" on my phone at that moment instead of trusting them, I could've easily returned my item with no fuss! Instead I wasted my time and will have to drive back to return the item with the barcode I was given! I'm disappointed that the employees and the manager hiding behind the phone didn't know to tell me to do this! read more

Horrible, they lie, they are rude, just stay away. I'm never shopping here again. There is no standards over here and the customer service is horrible. read more

So I just wanted to shout out a awesome employee. I believe her name was Kayla, skinny African American woman, probably younger than 27. Anyways, great help. Went above and beyond and helped me find an item I wanted and even told me about new releases they haven't even put on the floor yet and showed me. Been a Macy's shopper for years, been through many employees. Keep this one, she's good. read more

Macys in Arden has lost its charm. If you are expecting excellent customer service in the men's department, employees at the cologne counter are unorganized and clueless with the exception of one young man. The rest of the men's department looked like a very expensive dumpster. At this point Walmart looks very appealing. read more

Amy from the Arden Fair Macy's Mac cosmetics is the rudest representative ever! She is disrespectful and rude! She does not know how to treat the customers with respect. I had a horrible experience at Mac Cosmetics. I never really go out of my way to write reviews but felt this was absolutely necessary!!! read more

This review is for Urban Decay in the Arden Fair Mall. I met two lovely ladies that worked for Urban Decay named Sarah and Angel on Saturday November 25. Sarah helped me figure out how to do an even eyeliner. I ended up with $50 worth of quality makeup since Urban Decay is one brand I always trust. Both Sarah and Angel were a joy to talk to. They were both extremely knowledgeable on their products and had great tips for using new products or trying a latest trend. They didn't feel like employees but rather friends and I loved the comfort of professionalism and kindness they so easily projected. Thank you ladies and I hope your boss sees this and praises you because you both deserve it! read more

Brian was awesome! Helped me find a luggage really quick and also measured it to make sure I would be perfect at the airport! He was awesome! And I love my luggage( if you can't tell, is olive green) read more

Macy's - Brian was awesome ! Helped me find a luggage really quick hat I love! I also got a great deal with my macys card! - Department Stores Near Me - Sacramento, California

This has been the worst service I have ever experienced in my life. I do not consider myself a Karen or nothing. I worked in service for a while, so I get it. But OH. MY. GOD. never in my 19 short years of life have I ever actually been pissed off because of bad customer service. First, everyone ignored us which is fine I don't really care. But then, the cashier LITERALLY ignored us when we spoke to her. She rolled her eyes at my mom and DISABLED AUNT when they asked for help. She and the other cashiers just gossiped away the whole time. Again, I get it. Work is long and retail can suck. But THEN she gave SUCH attitude to my mother and aunt at the register. Like CALM IT. Another lady quickly told her that she would go inside the fitting room, but she snapped at her harshly, saying that she closed the fitting room even tho they weren't supposed to be close for another ten minutes. WHICH BRINGS ME TO THE WORST PART. They close EVERYTHING ten minutes early. The registers, the fitting rooms, THE DOORS TO GET OUT My aunt was nearly gasping for air by the time we found a door to leave. Mind you, there were five minutes til closing. We went to FIVE. DOORS. At one point my teenage brother was shocked to the point of letting out "bruh" when the cashier kept giving our mom attitude. Most people were so rude, and the complete lack of effort is enough for this person to never come back. read more

I had to return a suit I bought online because of the fit. Lewis in menswear took it back no problem, and was then able to help me find the perfect replacement. He was knowledgeable; helpful without being pushy; attentive without being annoying. It was a great experience. read more

Dee in the men's department was very helpful really went out of her way very knowledgeable outgoing. I will definitely be back. Macy's should hire more individuals like her. read more

The poor rating is specifically for the sunglasses department. My Ray Ban's needed an adjustment and I needed some new makeup, so thought I could kill two birds with one stone by going to this location. When I walked toward the sunglasses, I saw two associates that were very busy helping about 4 different customers. No prob. I decided to hit the Benefit makeup counter first (who provided quick and efficient service), stop in a couple other stores in the mall, then take my sunglasses to get fixed on my way out. It was Saturday (2/1/14) at 5:45pm when I was back at the sunglasses counter. There was absolutely no employee around. That's fine, I decided to wait a bit for someone to return. After 5 minutes, I decided to ask another department for some help. The closest counter was for jewelry and there was no one there either. I circled the immediate area for another 5 minutes. I finally saw someone at the fine jewelry walk over to the other jewelry counter and I asked if she could find someone to help me with sunglasses. She said she would after she helps another customer. That's fine. Another 5 minutes goes by and I hear an overhead page for an associate to return to sunglasses. Finally! Another 5 minutes goes by and no one showed up. I finally said, fuck this, and left. Non-existent customer service sucks. I will be going to other Macy's locations for my sunglass needs. read more

So. Macy's. You have a chubby chick department. How enlightened of you. But unlike your downtown partner, you have relegated anyone over the size of 10 to a totally separate store in the mall, filled with butt-ugly "fashions" my mother-inlaw wouldn't wear to canasta night at the assisted living center. No, you couldn't put housewares, children's clothes or God forbid, mens clothing in this rathole under the escalators. You had to shame us bigger gals into shopping in what amounts to the outhouse in back o' the barn. How surprising, the Macy "Woman" department is right across from the other Scarlet Letter of big gals shops, Lane Bryant. It's America, department stores. I'M FAT! For the love of Queen Latifah, get with it. read more

I love this Macy's! The staff here actually seems like there're happy to help and don't hate their job like most over staff members of the mall (they must have awesome management!). The ladies I met today in purses were so helpful. One of them was especially interested in saving me money-my ears perked up- and recommended that I put my Michael Kors scarf on hold until tomorrow when the discount would be larger. Thank you helpful Macy's employee, not only do I wish I could keep you in my pocket, you have an awesome sense of style and were so pleasant to talk to (I am going to find out her name so you all can recognize her amazingness). Woman's clothing, I have love for those employees too! They always seem so happy to help and find sizes or locate items at other locations. It's nice, it makes you spend more money but you feel good about it because they are so charming. Lastly, Macy's used to be an overpriced department store that rarely offered discounts but they have come a long way. I shop here more now because of the new discounts they offer to patrons that do not have their credit card. It was great that they offer coupons and such and their product quality was not compromised. Macy's is my favorite department store and this is my favorite location! read more

I'm really pissed that they are not enforcing the face mask policy. They clearly have signs saying no mask no entry but not enforcing it. Don't understand how saCostco or a Trader Joe's can keep their customers safe but not a Macy's. read more

I went to Arden Fair Mall with my Bride's maids in search of their shoe for the day of. We walked all of the mall before finally stopping to check the shoe section in Macy's. I was a little skeptical because over the years I haven't been a big fan of Macy's (quality and service just seems not so great compared to Nordies). But was I proved wrong in this shoe location. First off, I think it was a end of winter sale since a lot of shoes were discounted. The shoe section itself was messy, disorganized and overwhelming. We were going to call it a day until, on our way out... one of my bride's maids spotted a black peep toe pump with silver swirl patterned detail. Regular price it was $100, but then it was marked down to $65. So we were all for it since my wedding colors are amethyst, silver and black. Perfect! When we asked a sale associate she was very helpful. There was about 5 of us and she grabbed all our shoe sizes, asked everyone for help and made sure everyone got the right one. She even grabbed multiple shoe sizes for my girls who were in between sizes to make sure they purchased the right size. At the end of our shoe shopping, we were ready to purchase but two of my bride's maids didn't have their shoe size available so she ordered them via internet and both shoes came in within the week at their homes. When I spoke to the associate, I mentioned I was getting married that's why everyone was buying the same shoe, she then offered her personal employee discount and everyone got their shoe at $50, score! Unfortunately she did not provide her name, but she was excellent and definitely made something that could be really stressful to be a fun and girly shopping day. I would recommend all Sacramento brides to check out Macy's in Arden Fair for their bride's maids shoes. read more

Easy to pay my bill here and they stayed open though there were people still in line and in the store after 9 PM. The associate who helped me was really friendly even though it was the end of the night. I will come back to shop here. read more

Walking around Old Town Sacramento looking for a place to eat that will not break my wallet and do not find one, so I head east into the mall and lots of typical lousy mall food places. Now I never shop at Macy's and never expected to find a cafe, so I was pleasantly surprised to get a very good quality sandwich (turkey/bacon on a very fresh French rolll) at a reasonable price ($8 with good iced tea) Visited Once: 06/06/08 read more