My wife and I were out looking for a certain Cuisinart Air Fryer we saw online that Macy's had on sale. We had stopped by one Macy's Store and the sales associate told us there wasn't any of them in their stock room and suggested we go online and order it to be sent to the store for pick up. We decided to check the Moreno Vally store just in case they had one. Now mind you the last associate was friendly and courteous, but Moreno Valley's associates went the extra mile for us! First there was Scott, a very pleasant gentleman who also had to go to the stock room to look for the specific Air Fryer and found they also didn't have it but asked us if we could wait a few more minutes that he could check another stock room. When he returned, he had our Air Fryer in hand. Awesome! Next as we were getting in line at the checkout, a very nice young lady whose name is Carmen noticed we were a disabled couple and asked us if we would like some help getting the box out to our car. She then went to retrieve a cart to do this. Then there was the associate at the checkout whose name is Miracle. She also was very friendly and courteous. Now as we arrived at the door, and I left to bring the car up to the curb, at this time knowing that my wife was on oxygen Carmen said to my wife that she should wait inside the store so my wife wouldn't have to wait in the heat while I brought the car around. Then as I pulled up to the curb Carmen assisted my wife to the car first to get her into air conditioning and then loaded our purchase into the car. Carmen is such a beautiful person and a wonderful example of customer service. Scott is a person who also goes the extra mile to meet customer satisfaction. My wife Jackie and I applaud not only these wonderful associates but Macy's too, for finding and hiring these wonderful people for their sales staff! We will recommend the Moreno Valley store to all we meet. Thank you so very much for an awesome shopping experience, Frank and Jackie Johnson. read more

Rude employee, I was walking out of the store talking to my friend that works there as I was walking out the store. One lady told me with a loud tone that if I needed something that I can't talk to her because she is on the clock. Then started to kick me out. I was already leaving the store in the first place! Super rude employee UNACCEPTABLE. This was at the Macy's Backstage that just opened. read more

Never anyone around to help or at the registers. They're rude and unhelpful at the returns area and the line is always huge. The clothes and shoes are a mess. The cosmetics have dust on the shelves and nothing is every put away. I wish they can learn cleanliness and customer care from Tyler Mall Macy's. read more

Poor selection, we've seen better. Not sure what's wrong here. Stopped by while passing through, just was not impressed with the selection or the service. It was all un-present, it was a dull and depressing visit for some reason. The sale associates were into themselves (either working together or single handedly) and the music was sad. All customers were on their own, it was sort of unusual. We left the mall after this visit at Macy's, feeling totally uninspired. We went and ate at Portillo's instead... and that was awesome. read more

Not really a nice Macys especially when the sales lady is a complete BEE-YOTCH! ugh Penny the sales rep in the handbag dept is a complete douche she isn't helpful and she only thinks about her damn sales for the day. She had a complete frown on her face the whole time ! Selection here is okay but i'd much rather go to the one in Tyler read more

All reviews for this Macys have something in common and that is service is not very good in this location. No one was around when I was looking at some jackets. When I was ready to be rung I stood at the register for a few minutes before I asked to be rung up. The associate who was ringing me up scanned my item several times and said for some reason the register and that I needed to go the other register to get rung. So I walked over to the other side of the store aand waited the associate never came over. He eventually waved me back over to the original register. Come to find out he just know how to use the register. Only gave them 2 stars because I liked the jacket that I bought. read more

GIFT CARD BUYERS BEWARE! Macys has been having an issue with some internal fraud with gift cards. Someone is stealing gift card numbers and using them. I had a $200 gift card that I tried to use but it was cashed out. The manager at the SF location claims she saw this same problem happen 2 months ago. Fortunately the person that gave me the gift card saved the receipt so we could prove we didnt use it elsewhere. The gift card I received was issued in Arcadia and cashed out in Riverside. My concern is once the back is scratched you can't prove or disprove you didn't spend the cash yourself. My fatty recommendation is to stop using macy's gift card services because they can't keep their shit safe. It took over an hour to get a new card reissued. Buy these gift cards at your own risk. PWNED read more

This is for the Mac store, horrible customer service. I stood there for 10 mins waiting while 2 girls that worked there made eye contact with me but didn't say anything. I finally went up to one of them and asked where I can find the foundation and she said "over there, you can grab the one you need in the drawer" I looked at her and walked away. I don't understand how you can work in customer service and can't provide decent service. read more

I like Macys Dept. Store and I shop there often. It's difficult to write an accurate review in regards to all Macy's Stores. Depending on the location and type of area that Macy's is at, has a lot to do with what kind of name brands and designers the store will have in stock. At this particular Macy's in Moreno Valley, you won't find everything that other Macy's have in stock. For instance, The Macy's in Orange County and most of LA will normally have just about everything that the company sells, no matter what the price, because people who live in those areas can afford the merchandise. The Moreno Valley Macy's won't carry very much high end merchandise, based on researching how much in particular high priced items are being sold. If you don't want to travel a little and you are looking for merchandise that you know some of the upper scale Macy's have in stock, you can always find anything online at Macys.com or you could possibly go into the local Macy's and have them ship the item from another store. Don't just settle for what is available, when with a little effort, you can buy exactly what you want. All Macy's have great sales and present a peaceful environment for a pleasant shopping experience. read more

MAC. I have officially divorced you. I have been a loyal Mac customers for MANY MANY years. In fact, I have over 200 eye shadows, 50 lipsticks and so on. Anyway, I have to be honest. Wanting to purchase anything at this MAC counter is like preparing yourself to go to the DMV On a Friday morning. Last experience I had asked a girl for a particular eyeshadow. She grabbed it and told me it would be up at the counter for me. I waited in a long a** line and when I finally went up to the counter this girl tells me she accidentally sold my eyeshadow to the girl in front of me. What's worse? Is that now they're all out! She apologized and insisted on "matching me" with another color. No thank you, sephora here I come. At least there I can grab my products and go stand in line. read more

Do not buy Furniture from Macy's worst experience ever spent $4500 on a couch to find out it's the wrong couch and they didn't want to help poor customer service just ended up returning it and getting my money back. Don't waste your time shopping here no help at all. read more

Was here the other day and I was just overwhelmed by how helpful one of the employees their was. I was looking for some stuff for my dad and they were helpful in pointing out where things were and finding what I needed. I believe the name of the girl was Vanessa . Thanks my dad will love the gift. read more

This review if for Mandi at the Michael kors handbag area. Thank you so much for helping find what I needed. She was absolutely awesome and made it so easy to find what I wanted. I hope she she's this. -daisy read more

I just when to shop with my mom at this Macy's to purchase but my mom receive bad customer service at the junior section the two cashier name Betty and Jesse there where laughing at my mom and being rude because my mom only speak Spanish they didn't understand Her but I translate so my opinion they need more better mature employees and that have more knowledge to understand different languages never again shopping at this Macy's read more

I loooooove Macy's because of the friendliness, the high fashion, the prices, and the displays. I am only 22 years of age and I feel Macy's is timeless and appeals to ALL ages, but this Macy's has left me disappointed. I came into this store to buy my mother some slacks since other stores don't sell them. I was in shock by how the store was unorganized. We couldn't tell which side was for juniors or women because there were no visible signage. Once we were able to find the women's section, we could not tell the difference between plus size and petite because everything was mixed together. This makes it difficult for someone to shop, especially if they are on a budget and pressed for time. I really hope this store gets it together because it may close in the near future. read more

Juniors department is HORRIBLE! I spent a half hour waiting in line to purchase 1 shirt! They only had 1 cashier on staff in that whole women's department, plus cashier was super slow. Horrible shopping experience ever! I was almost tempted to leave read more

Maybe in a different world you'd only stock & display 3 toaster ovens. I need more but maybe they don't consider customers like me.

Came to purchase gifts for a friend's wedding registry. Many of the items were unavailable. Wendy was very helpful and knowledgeable hence the extra star. I liked that they were willing to give me the lower price from the registry vs the posted price at the store. read more

Went in to buy a suit 60% off weekend but none of the suits had their second piece together and we're unable to sell them.... I asked the employee if he could satisfy me in any way, he told me no he couldn't in a rude tone. Very bad experience here today and do not recommend others to go here if they can't do anything to help. read more

I wouldn't be surprised if one day I hear Macy's went out of business!! If any of high managers care to know why, here is the reason : You hire people that are careless, ignorant about products , have no manners, liars, aggressive , rude, .. the list can go on and on !! Few month ago I went to Macy's Moreno valley. I went to domestics dept. (Bedding), I was looking for a duvet for my comforter. I asked a lady for help and she told me we don't carry that. I knew right away she doesn't even know what a" duvet " is.. which is fine , BUT for someone who works in bedding and not know what's a duvet is unbelievable!! and on top of that lie and say we don't carry it !! I looked for myself and I found many duvets. Macy's used to have knowledgeable, caring employees. I enjoyed shopping at Macy's... not anymore !! Few days ago I went to buy a meat grinder attachment for my Kitchen aid stand mixer. This lady named Joanne didn't even know what I was talking about... she told me I have to order it on line because they didn't carry it in the store. I asked to check the price for me... she got on the internet and asked me "which one do you want?" I said, "I thought Kitchen aid has only one." She said "no.. they have 3" I said, " let me see " ..i look at her screen... and I see one for "cuisenart " and 2 for different brands !!!. I looked at her and I said" none of those are for Kitchen aid !!" I got my phone and I checked on the internet and showed it to her... she then checked her computer and told me" riverside has one"..i asked if she can call and have them hold it for me... she got on the phone and was put on hold... few minutes later she asked another employee to take over because she has to go to lunch !! There was 2-3 customers behind me !!! This doesn't even happen at K mart !!! The quality of customer service, the knowledge , the efforts are not there anymore !!! Macy's won't last if they stay the way they are now !!!! read more

I went today for Black Friday and I was expecting to receive an OK service for employers because it must be a very busy and tiring day to work in, but I was so surprised by the so friendly and energetic attitude from Shay! She attended me I'll say around 3-4 PM in the women lingerie area and I had a great experiencing shopping in the store even when it was so busy. read more

Best Macy's ever. Lancôme has great customer service! I went back and they helped me. I asked for a bronzer and they recommended me a couple high end and non high end. Love this place. Unfortunately I live in Redlands but I'll always go back because of how great they are with customers. read more

I used to love going into Macy's but lately I have found the customer service to be less than stellar in the shoe department. I've stopped by this department several times and the experience has been similar to this: When I arrived it was as if I was invisible and no one acknowledged my presence. I proceeded to shop even though I was ignored thinking to myself that once I made a selection that someone would acknowledge me. Well I was wrong. I selected a pair of boots which were laying out and positioned myself near the entry door to the back room so that someone could see that I made a selection. Well I was wrong again. Several people walked past me at least five. I then saw someone who was headed my way. I tried to make eye contact and she avoided doing the same. So I said "excuse me do these boots come in wide" and she replied "wide can only be ordered online and the system is down". She then walked away. If I could submit this review with no stars I would. I was there to purchase $200 boots and revived .01 penny service. I would not recommend Macy's Moreno Valley shoe department to anyone. read more

Pretty good store. The reason for this rating is because i went in trying to buy my wife a MK purse and wallet for her birthday. The employee took more than 2 hours looking for the purse. She would come out with similar purse saying well i cant find it but this looks like it... like you can just say your out of stock... read more

Cashier will give you a hard time because they don't know how to use a computer. Smokers are at Macy's doors. Better deals at Jcpeeny. Shop somewhere else. read more

I came in straight to the executive office to drop off my resume because I applied online and nothing was open. But I wanted to be proactive and leave a resume anyway. What I came upon was four obese managers in the office who were not even willing to pretend to take a look at my resume, but kept pushing me off as if I was a burden to them. Take in mind that I was a GM at Macy's in 2006, and I left the company because I was disapproving of their ethics. Before going to the office I had already walked the floor of the entire store looking for a manager but did not find one on duty but found them all huddled in the office and not at a meeting. Shame on you! For always expecting and pushing your associates to push and push and push while your lazy managers are up in their office pretending to be busy and blaming their own associates for their weekness. This is why I left the company in the first place because I didn't want to be a part of a company who doesn't value its employees. This company is based on lies! Those of you working there now or used to work there know what I mean. read more

I love this place and i love how it carries the makeup i need. But the other day i purchased some foundation and noticed it was a little too dark so i went back in the next day to exchange it. I had it in the same small bag that they givin me and my boyfriend and i heard the lady at the cash register tell the other girl to "watch my bag" as if we were stealing. All i had was a small macys bag on me and i felt like i was being judged and that was unneccassary considering the girl was also holding my foundation. Need new staff ! read more

Mac cosmetics is the worst!!! I stayed in the lipstick area for 15 min looking at them and trying them on myself! I went to the counter to grab someone's attention 3 of the girls just walked away from me until I said excuse me! Then they said someone will be righ with me. One of the girls finally came to help me she said sit down in the chair I can help you get color match! I wait 5 ,10 ,15 min and nobody made eye contact with me until I asked the girl color matching someone which was next to me where did the darker color girl go and she said oh she probably went on lunch!!! So I waited 20 min in a chair for no reason! That girl said oh just wait till someone is cali able I waited 10 min and the girl that finally helped me kept leaving me to help someone else! 30 min + just go get aknowledge. They need customer service skills read more

Tried to return an item bought at another Macy's store. Lady refused to even try and return it as they don't have it at that store. She was at the customer service counter. For customer service she was horrible. Then told me I had to drive 125 miles back to the store it was purchased from. I had the item and the gift receipt but still would not even scan it at all. I went to another counter in the kids section and she returned it and gave me the money no problem. Seems like the customer service lady was just to lazy to do her job and just wants to collect her check for doing no work. If she swore it could not be returned without scanning it, how was another lady at a different counter able to do it? Why even have a customer service deck if they don't even scan it and try and help customers? LAZY workers who do not want to even do their job. Only have it 2 stars instead of 1 since another lady there knows she is being paid to help customers and actually helped me. First and last time at this Macy's. Kohls or some other place can get my money. Took my refund and spent it at another store in the mall as I refused to give them more business read more

Do not get a suit from here. So frustrated. Don't even want take the time to type my horrific experience. Got to trust me on this one. Take the drive to Tyler Mall read more

I received awesome customer service from Angelah at the MAC counter twice. She was very knowledgeable about the makeup and helped me work out my choices for an upcoming wedding. I did not feel rushed at all. In fact, when I went back a second time, I requested Angelah and she remembered me and the purchases I had made! I have enjoyed using MAC cosmetics for over 15 years and I have enjoyed the service I received from Angelah. read more

I loved my experience there. Recently bought a watch. The sales person was very kind, polite and very responsive. He was calm in answering my tons of queries. read more

This review is for the makeup department, specifically the MAC counter. I recently went to the MAC counter. There were 2 ladies working there. One was helping a customer the other just stood there at the other end of the counter from where I was waiting. She saw me standing there waiting to be helped but didn't do anything so I thought maybe she was just an assistant or something, I don't know. So then another customer walks up and this woman helps her right away! So now they're both helping other customers as I continue to wait. Other customers one by one walk up to the counter and all them only have to wait a few moments before being helped. I literally stood there at the counter for at least 45 minutes with not one person asking me if I needed help! I was completely and intentionally ignored! I finally just walked away without ever being helped! And no one cared. The other problem is that at other Macy's locations if an employee from another counter or general employee sees that a customer isn't being helped, they usually try to help them. Not this place! I have never been so angry trying to shop before! read more

This review is strictly for impulse beauty. For about 3 days now, I've been trying to track down a makeup brush by Anastasia. The first time coming in, I asked, the gentleman at the counter let me know that he has to wait for his manager to check, and that she is upstairs taking her lunch. It was around 10:30am. I did some shopping and came back around 11:20am and asked if she was back. Another girl was at the counter and said she wasn't here today and asked what I needed. I explained the situation. She went ahead and checked the bottom drawers of stock that they have and said we didn't have any. She went ahead and checked the system and it said they have X amount in stock and to call back later because they can't check if it's in stock. I said OK thanked her, and left. I called back around 1pm as told and I guess I got another girl and I had to once again explain the situation. I didn't mind, and I did so. She said she would check the bottom drawers and see, and unfortunately there weren't any. 2 days later, today, I call and ask to place a Palette and hold and if they have it, then brush on hold as well. I was told they had the brush and to come in within the next 48 hours. I came in and yet another cashier greeted me and said they have the Palette but not the brush. That kind of bothered me since they said they did, but I tried to let it go. I explained how inconvenient this is, and they don't really seem to care. I don't expect a discount or a free item, but some explanation to this would be nice. This will be my last time here. Despite all the bad reviews of MAC, MAC has never treated me this read more

This review is for the Mac Counter. Every time I come in, I know it's either going to be a great experience or absolutely horrible. One lady on the floor was working with a customer & told me she'd be right with me. No problem. There were a couple other ladies working there, but most of them were chit chatting, I didn't know if they were on the clock or not, so I decided that I would let them come to me. I was holding the product that I wanted to purchase for a good 20 minutes, walking around trying to get the others attention. Finally, one of the ladies that have been chit chatting came to approach me & asked if I needed help. Well duh. I told her, "yeah, I want to buy this product but I'm not sure what color I am." She took the product out of my hands and replied, "oh this looks fine." & I was like, "oh okay, it's not too light or dark?" I wanted her to try it on me and show me. It's her job to find me my shade. She replied, "nope, it's fine to me." I thought whatever. I bought it anyways. I'm just annoyed that these ladies were talking to each other for 20 minutes and when they decided to help me she just shooed me off, wouldn't even try the product on me. Order online or go to Tyler. This MAC counter isn't worth your time. read more

Worst customer service ever! Before you hire cashiers, make sure they are trained to do simple things like scanning barcodes! I was ready to get behind the register myself because the girl who was working there didn't know how to scan our items. We had to come back a second time because she overcharged us, then she didn't know what to do to fix it, so I had to tell her that she needed to issue a refund first then rescan the items! It took us about 45 minutes to fix her mistake and when the manager finally came, she didn't even apologize for what her employee did wrong. On top of that, they took our $25 coupon for the first transaction and said that they couldn't give us the $25 off anymore because it didn't apply to our purchase after the mistake had been fixed. Since the girl already threw away our coupon, my mom had to call Macy's customer service and beg them to mail her a new $25 coupon. I wish that was all...when I got home to remove the tags from the clothes I had bought, there were three ink release tags latched on to my items! The girl forgot to remove them! I will never shop at Macy's in Moreno Valley again. Please reconsider the positions of an employee named Marina and her manager, Jessica. read more

This review is for the MAC counter. I've been to MAC in several different cities and even in another state once and I've always had stellar artists that gave me a "natural" look despite what people assume about MAC. This time the make up was for my wedding and it was TERRIBLE for a woman who was getting married!!! The head person should have made sure I had their best artist buy instead it was like getting sent to the new lady at a nail shop!!!! I will never go to this MAC again and such a shame because it is so close to my house. read more

This review is for the MAC inside of this Macy's. The girls are extremely rude and lazy. I seriously stopped going there and even buying the product because of them. I once waited 15 minutes to get help by the lipstick section and nothing. So I gave up and waited in line at the register and was finally attended. I told the girl I wanted a Ruby Woo lipstick (which wasn't even for me) and started ARGUING with me about how I'm supposed to have a lip liner or lip brush or else I CAN'T WEAR THIS PRODUCT. Are you kidding me? Being the too nice of person I am I stayed quiet. However, it still really bothers me and I wish I would have reported her. I was treated very poorly. Never buying from there or MAC again. Sephora is so much better over all. read more

Never work here. They just throw you in and they don't train you or teach you do anything. If you ask questions you will get in trouble and get your hours cut. I'm new and I was scared to ask for help because I didn't want my hours cut. Just awful first job experience. Especially for seasonal you won't get train for anything and you will get in trouble for not knowing how to close even though you never closed before and no one trained you to do so. read more

This review is for KENNY, a "manager" @ the fine jewelry counter. First off KENNY I hope you read this one day and decide maybe to take a refresher class on CUSTOMER SERVICE ! My mother, along with my whole family are frequent shoppers @Macys & we've never had an issue like this recent one. *story behind the review* My mom purchased a ring for herself on Black Friday for $1200 with change.... she loved the ring! She did remove the tag but never actually wore the ring as she was saving it for Christmas. Couple days later my dad surprises her with an almost similar ring, one of better quality & certified. My mom then decides to return the ring she originally bought, since it wasn't used... today she goes into Macys & was assisted by KENNY who through out the whole interaction is rude, speaks condescendingly to my mom & also implies she couldn't afford the ring & that is the true reason for return. Lol oh KENNY, I promise you sweetie nothing is furtherest from the truth but we'll let you think that. My mom was ok with the fact of not being able to return the ring due to the return policy being all merchandise must have original tags. But when she asked for a phone # to form a complaint about KENNY'S awful customer service she was denied & given a false number. The problem here KENNY & Macys isn't the fact that we couldn't return the ring, it's where do you get off profiling people & making assumptions of people's finances & blatantly being rude about it???!!!! Think about this next time you put that manager badge on & represent MACYS ! read more