Yes I/family will continue to return to shop 4 1/2 stars ...
Generally, ..
based on our experiences with customer service attitudes, food service etc. a rating is applied either positive or not so positive. Yesterday I experienced a positive at Victoria Garden Macy. I was browsing for shoes but nothing but nothing special on the floor.. no one approached asking if I needed anything sooo guess that's just how things are now.. I passed store section called "Backstage" I guess it's a kinda clearance section for clothing, shoes, handbags, household and beauty items. I browsed & found some nice items. However, checking out is a Maze of rows to get to checkout desk. A young man named Julien was stationed at the end check out. From the outside there was a gate marked exit. I was not feeling the maze and was limping a bit, with items in hand, trying to see how to get into the Maze to check out. There weren't other customers, & Juliene spots me, calls me over and let's me in thru the exit gate check out. He was friendly, & I did not have my Macy card available. He offered to look up my info so that I could still receive my points for purchases without using my card.. who knew you could do thatJuliene was personable and went extra to ensure I checked out comfortably w/o hassle. I made sure he knew I was happy with his customer service ethic. Upon exiting, Juliene's mgrs were observing from a distance, Brenda and Anna. They approached me about my service experience, I related my experience with Julien but didnt realize they were the mgrs at the time. I shared my service & they revealed they were mgrs. They seemed pleased to hear about my experience w/Juliene and said they would make sure he would be noted for it. They too were very approachable as & mgrs seemed genuinely concerned about the experience also noting it was important that Juliene knows his affect on the customer was well received and much appreciated.. I drive to Victoria Gardens Macy though I don't live in the immediate area. I usually have a good customer service experience when purchasing.
Post Pandemic, there has been a change in attitude towards services received and expectation of services received and not all
Good. I was pleased to see the professionalism with the employee and the care/ of the supervising mgrs for the customer experience and for the employee..Good job folks for recognizing things need to change to keep customers coming back.. read more