I've had this Yelp account for a while but I decided to write my first review today based off of the wonderful customer service I received from Randall in the women's shoe department today. Yesterday, I braved the crowds and found a gorgeous pair of orange red DV Dolce Vita Gilly loafers on the sale rack. The price on the sticker said it was marked down from $79 to $55 but when I scanned it myself, they were listed for $19 as part of their one-day sale! I whipped out my credit card and held the shoe closely and when I brought it to the register and asked for the mate to take the beauties home with me, Randall, the sales associate told me that he couldn't find the mate and offered me other colors. Despite his kind gesture, I had to decline. I couldn't stop thinking about the shoe and decided to try my luck again today. The same shoe was on the rack once again and I asked a different sales associate if she could bring the mate out. Luckily, she found it and handed the box to me. I immediately took the shoe to the price scanner and saw that price had increased to $40 (because their one-day sale was over). Though the shoes were gorgeous, I felt uneasy about shelling out $40 for a pair of flats when I knew they were being sold for a much cheaper price less than 24 hours ago. When the nearest sales associate walked by, I explained to her that I was about to purchase these shoes yesterday but they couldn't find the mate and wondered if I could purchase them for the price that had been showed yesterday. She told me that they weren't allowed to do that. My heart sunk but I didn't want to give up. Thankfully, I was able to locate Randall and explained to him that I had been there a day before to purchase the shoes but that he had told me that the mate was nowhere to be found. Again, I asked if I could purchase them for the $20 price tag that I was about to pay yesterday and he gladly obliged because he had remembered me! Hooray for Randall! I know this is a pretty lengthy review, especially for my first one, but have you SEEN those shoes!? With all of that said, this Macy's location has the best selection compared to other branches that I have been to. Also, it makes me really happy just to grab the closest thing to me that's on sale and scanning it to see a MUCH MUCH lower price than the tag reflects. I don't even buy the items. Cheap thrills... literally. read more

This Macy's is HUGE which is good and bad. I don't like how long it takes to get in and out of there but I am not a big fan of indoor malls with several floors. The selection is good though. I have come here a lot lately for bedding but I have found that you can get a better deal online. So I usually go to the store to browse but I order what I need online b/c it's less expensive and you can always make your returns to the store if you have to. read more

HUGE mens dept. Good sales and friendly people. I wish I wasnt such a clothes ho so I could save me some money. But I did end up getting Nike sweats, a Penguin shirt, a Ben Sherman shirt and some Lab Seriers stuff for about $50 after all was said and done. I entered thru the valet parking, cuz I couldnt find any other doors from the other side of the mall.. read more

I want to write about one of the best customer service experiences I have ever had. About a month ago I noticed that a pair of my INC boots had some rips in the fabric area connected to the leather portion. I really liked these boots, however, in only having them for a few months I was disappointed by the quick wear. I then also remembered that my prior pair of INC boots had to be thrown out because the seams at the sole tore very early after purchasing them. (At the time I went to the Beverly Center store to let them know, but the clerk said there was nothing that could be done.) Back to present day. I decided to write INC just to let them know that while I do like their brand, the craftsmanship left something to be desired. After searching online I found out INC was an in-house brand for Macys. That said, I wrote Macys just to let them know my thoughts on the brand and my experience with their footwear. I DID NOT even expect a reply honestly. Two weeks later, Jonathan from the Beverly Center store contacted me as a follow up to my grievance. He was very polite, considerate and attentive. He asked about the merchandise, what the issues were, he apologized genuinely for my poor experience and thanked me for being a consistent Macys customer. After reviewing my account, he offered me a generous credit to come back in and make a purchase at the store. I DID NOT ask for anything honestly. I would have been satisfied just by the fact that someone called to acknowledge my complaint and offered an apology. The fact that he wanted to compensate me for my troubles was a true sign that the store does care about their customers. Kudos to Jonathan for making a bad situation right. I will certainly be back. read more

This rating is from a phone call in which after 10 minutes in their automated system, I still was unable to get a hold of a live person. The phone system at Macy's is RIDICULOUS! I tried to get a hold of a live person at g this Macy's but was unsuccessful after 10 minutes of trying different departments. No one picked up. Furthermore, I couldn't find the department in the long list of the directory. It would be so much better customer service-wise if Macy's would have an operator that could connect me to the department. The phone system is a joke! read more

Went in today for a little Christmas shopping. Found it VERY embarrassing to be looking in the makeup area where they have a product called "naked makeup" and to have a female and male laugh at me and my twins as we walked away. The girl laughed that "mommy was stumbling away from the Prices" and it took every ounce of my being not to confront her. I had to use this instance as a learning experience for my children. Their products appeared interesting but with their glib attitudes I just walked away. I spent about $250 on Clinique and Chanel, btw.... Great having my department store credit card! I thoroughly expect to come back and have both "store clerks" written up for their horrible behavior. read more

I've been to every Macy's in the LA area -- this is my top pick among the lot. It's true that it can be hard to flag down a sales associate in most floor areas, but it's not as bad here as in their other stores. I am posting this review specifically today because of a very pleasant experience at the Clinique counter, after very unpleasant experiences at Clinique counters elsewhere, like Bloomingdale's at Beverly Center (hoity-toity), Nordstrom at the Grove (no service whatsoever), Cosmetic World at City Center (items out of stock!)... When you want to buy Clinique products and have a pleasant time of it, come to Macy's at the Beverly Center. There's a girl name Harissa (spelling?) who seems to have been born to be a Clinique associate! read more

Terrible customer experience. Held outside in the blazing sun while a client advisor could be found to chaperone us around the store - do people in leadership not realized the customer doesn't want to be followed around a shop unless it's requested. Will not be going back. Obnoxious, and overrated. read more

This is a great department store to buy items on sale. I always find clothes here on sale that's super cheaper. Your not going to get high end service but it's good. It has a great kids section and homeware. If you have a macys card you can get more savings on sale items. read more

Macy's - Kids section - Department Stores Near Me - Los Angeles, California

I am a sucker for a sale and a coupon a holic so I would like to know why no one all these years bothered to tell me that Macys has designer jeans on sale and clearance for much much cheaper, its like going to a cosignment shop. I am at work and my back is killing me so I must keep this short. I went to Bloomingdales in the beverly center hoping to get some rock and republic and the lady brought out these 7's which i liked but they only have 2 styles so that is how i ended up in Macys. I will say the service wasnt fantastic if you are stickler for that. I was there a good hour walking in and out of the dressing room and browsing (as I kept finding more designer jeans on the clearance and sales rack) and mind you the dressing room was right near the cashier counter and although there were about 3 women there not once the whole hour was i ever acknowledged or asked if i needed help, i just didnt care being astonished at the prices. so some very very similar 7 jeans were on sale for 100 bucks, they had a pair of Marc Jacob jeans for 53 and Paige jeans for 65(the ones i ended up buying, they were originally 209). Well i think this is just fantastic. I cant really afford all these jeans i just splurge once a year as a b-day gift to myself (which is on sunday yayyyyy me), but seeing as how Macys has these jeans for 50-100, i will definitely will be returning in the near future to see what they have. By the way, Perfume ladies downstairs very very nice. didnt catch her name, but she is a sweet older lady with a short blond haircut and is round, almost a grandma type and she was very helpful and sweet. read more

First off thank you Giselle!! Went in looking for a fragrance and had so many questions I felt like I was being annoying considering it's the holiday season and it's busy. Giselle was super great and grabbed help and other opinions from associates in the fragrance department. I'm super picky when it comes to fragrances but I was able to find a few new ones that I liked thanks to Giselle and Richard. I know during the holidays retail can be stressful but I had a pleasant experience and everyone was kind and helpful. Thank you! :) read more

This represents a general take on Macy's as opposed to a review of the Bev Ctr Macy's, and, specifically, Federated, Macy's parent. I'm a native Angeleno and over the decades have watched the stunning m&a activity in the department store industry. Back in the day, LA had lots of competition; Bullocks, Bullocks Wilshire, Robinsons, May Co., The Broadway, Buffums, Ohrbachs, Nordstroms... While Nordstrom's is still standing, all of the others have either been m&a'd or killed. Point is, conglomeration has left us with basically ONE store in its price range - Macy's - and a slightly more higher range cousin, Nordstrom's. Bloomingdale's is even higher. Just today I was shopping for a robe for my mother in-law, and was in a Macy's. I didn't like any of them, plus there was a paltry litter to pick from. Then I thought about the way Federated had come in to town and swooped up a lot of its competition via conglomeration. What does this have to do with me wanting a robe for my mother in-law? It basically means that where as before, I had a much wider range of choices and variety, simply because there was a small army of buyers from several different stores, each with (presumably, not always) different tastes. But now, with the massive conglomeration and subsequent elimination of their competition, I am at the mercy of a few Macy's buyers. And I can tell you this; they've all the excitement of a Quaker dance. At least when it comes to robes. read more

The absolute best mens store i have found. The Macy's men's here is just amazing good sales and has my favorite brand (buffalo). You can basically find anything here and i am glad they finally got a store just for men. I never visited the womens store so i can't judge that but the men's selection here is probably the best I've ever seen. I always come here for their prices and variety of clothing. HIGHLY recommended, probably the BEST place if you want to find something for men the store is on the first floor by the way and kinda hard to get to that's my only gripe. read more

I was torn between 3 or 4 stars. I really like this place for the occasional awesome deals I find on their Charter House jewelry, but their clothes are hit or miss. I will say that they have a wide variety of really everything! The parking and location are a disaster though so I rarely go:( read more

One of my favorite stores. I usually shop online and pick up in-store because this actually saves me time looking around in-store, and not to mention...it saves me more money because I use my Ebates app. Want to save money and get cash back on the products you need and love? Sign up with Ebates using my link here and get a $10 bonus on your first purchase. Get discounts from over 2000 stores including Nordstroms, Kohl's, Macy's, Groupon, Target and more!! https://www.ebates.com/r/BRIGET561?eeid=28187 Macy's makes the whole experience very convenient -- my purchase is usually ready for pickup within 2 hours. Anything that I have second thoughts on, they return right then and there with no questions asked! The other day I got two pairs of Nike workout shorts, a nice pair of dress shorts and pair of Nike yoga pants all under $70 thanks to their lovely clearance discounts layered on with my Ebates discounts. #doublesavings read more

I am a Macy's shopper and I have been to many Macy's stores before including this one. And I worked for Macy's in HS. First off the the store is under construction which i can't be mad at them for because they are trying to improve the location but i went into housewares and saw a pan set that i liked. It was on sale and had a bonus offer so i was prepared to purchase. So here comes the reasons i left mad. A. I had to look for a sale associate. I asked a man in bedding who was going to help when he saw that the associate working the cookware area was standing there. (Btw she was standing two displays over from me and never said anything. I thought she was a customer.) B. I asked her to show me the bonus set bc the sign said the bonus was a three piece bowl set. She looks at the display and say this other pot is the bonus so I'm thinking the signage was just messed up. C. At the register she starts to ring me up and then when she rings up the bonus and she looks at the it for a minute then walks away. Didn't say anything just walks away!!!! :( so i wait for like five or more minutes. Then walk around a bit to see where she is and she is no where to be found. So Macy's Bev. Ctr got to keep those pans. Btw there was another man walking about for about 10mins before an employee came to help him as well. Just shameful!?!?! So based on the service I received two stars! Disappointed bc now i have to wait for the pans to go on sale again to get them. read more

Like all other reviews, good luck trying to hunt down a sales associate...and when you do, if you don't look the part of a bitchy person...then REALLY good luck as they will make it their goal to not serve you. I've been to this one a fair amount over the course of my life and man, it's got to have one of the worse customer service of any Macy's out there. It got better when I finally did flag a sales associate in the shoes department...who didn't know what brand of shoe I was talking about, busted out the description of the item on macys.com...and still just shrugged. Really?!?!?!?! Couldn't take that millisecond while you were standing in front of a computer to check if you have it in inventory?! read more

Besides the fact that outside of New York and San Francisco, Beverly Center has the best dress selection I've seen, but that's not what makes this place a gem. What makes the Beverly Center a dream is a gentleman by the name of Javiar!! Javiar is EVERYTHING. He will pull your sizes for you, have clothing ready for you when you arrive or shop with you and help you find what you are looking for. I had been shopping for a Grammy dress for weeks and I pulled into the Beverly Center, exhausted and wishing that I was 25 pounds lighter and Javiar made it happen for me and had me in and out of there in less than two hours with a perfect dress, that I was able to try on in a well lit large dressing room, with complimentary water. The best news is that Javiar's services are FREE!! read more

This Macys is ok. but I expected better cos this place is in Beverly hills. Brands are cheep and the selection of clothes and shoes are so-so. YOu can check it out if you have free time but it you really want to buy something and you have Macys credit card go to one on Woodman in Sherman oaks or another one in Topanga. good shopping read more

Big ups for this Macys. I ordered a pair of expensive jeans from macys.com and just outside the 180 day return window, the zipper fell apart. I tried to return them and the website wouldn't budge, but the manager at this Macy's store was cool enough to let me exchange the damaged item for a new pair of jeans. So nice to be treated like a person and not just a claim number! That kind of service is hard to find these days, and this is one of the places you'll find it. read more

I regret to write this review because I've always shopped at this store. I actually bought a lot of office wear (almost a $1K worth) for my new job right across the street during Black Friday. BUT here's the sad part... I had to return some shirts and ties since they weren't within the dress code guidelines. So a nice sales lady, Nadia, started processing some of the returns until she got stuck with the buy one get one purchases. So she calls the manager to help out. Thing is, I wasn't returning all my purchases but part of it. So I only brought all the buy one get one items and pairs. All organized and sorted out for EASY return (so, I thought). The manager, DeAndre Wilson, surprisingly tells me that he can't help me unless I return everything first then repurchase everything at higher current prices. Funny but I've done this kind of return before, sometime last year, and there wasn't any problem. I know that there's such a thing as overriding the system... but the manager was too adamant about his decision. Seriously, return everything and repurchase the items with higher price tags?! He could have suggested, AT LEAST, to exchange them for something or get store credit. BUT he didn't. He's so unhelpful, and dismissive. Never again I would purchase anything from this Macy's store. I rather take the trip to Sherman Oaks. More selections, more helpful people. read more

Amazing service here - I was in the shoe department and the workers were so attentive and super helpful Theyoung man in the finished run show dept. made it clear he wasn't a part of the Macy's shoe dept. and couldn't help us find shoe sizes for Macy shoes But he wS still very helpful and made sure he found someone working the the Macy shoe dept. to help us.(I had no idea it was different depts) The purse dept. the ladies were so helpful and attentive as well. Got what I wanted and the deals weren't to bad here they had like 20% off purses Yay! read more

If I could put 0 stars I would in a heartbeat. The people there have no concept of what good customer service is. I went to return something and the sales associates passed me off to four different people before they could help, spent 15 minutes interrogating me about me return (I returned a foundation that had a high alcohol content and they were all like oh I didn't know that, that sounds so impossible as if I somehow might be mistaken. I had to point it out to them on the package). They were rude, took care of other business in front of me after they'd started the return process, and seemed very put out and accusatory in manner, as well as misinformed. Onto my next point of contention, as makeup associates they should at least be half way knowledgeable. They did not know what a satin finish was, tried to push me to buy a foundation that was clearly not full coverage and were overall uppity and rude. I then walked around to another foundation station. No one was around so I had to call a girl who called the woman manning the booth. She couldn't be bothered to color match me but I could do it so whatever. I was between two shades and asked for a sample from both. She gave me one and lied about the other saying they were out and to come back again for the other sample even though there was a sample bottle right on front of her. I get they might not want to give two samples but just say that instead of lying (I would have taken no offense). Also when I was returning earlier I mentioned I needed samples so I could try them out they lost all interest in me and just gave me a very rude and unwelcome look. I am never buying anything from Macy's and will buy all my makeup from Sephora. So be warned people. This is not a friendly place. No smiles, no greetings. When I went it was practically empty with a bunch of sales associates just hanging around gossiping with each other. read more

Shout out to Elias at the Origins counter for being so sweet and helpful! We appreciate your taking the time to assist us in finding exactly what we were looking for. Thanks for the positive shopping experience. read more

Had a great experience with Harrisha at the Clinique counter! My dermatologist suggested I use the Clinique Oil Free line and I am so happy I switched. I already see a difference in my skin. The make up is very light weight! Harrisha was so sweet and great to talk to! She sat me down in the chair and did a lovely mini makeover. Let me tell you, my face looked like the grand canyon because I just had extractions done at the dermatologist and she made my face look flawless with the oil free line products. I also didn't feel like I had a caked face. She also explained more products to me that may benefit me in the future as well. I have really fallen in love with Clinique's products thanks to my dermatologist & Harrisha! Harrisha also asked for my name and number to check on me in a couple of weeks to see how I was liking the products. Now that is customer service! If you have sensitive, acne prone skin, definitely check out the Clinique Oil Free line... you won't be disappointed! Also, this Macy's has a great shoe collection! read more

The thing that the store needs is the consistency of service. Not all sales associates has good attitude for their customers, some are slight worse than the others. I had been to this store twice to return items, and my second experience today wasn't that good. As a customer who has placed 10+ orders on macys.com, I would say this is the thing that drags macys back from a middle class classic department store it strived for. Today, the person who I asked to return a item at one of their upper scale brand counter rejected me because the item was not from that brand. Then a lady I inquired where to return the item was quite cold. However, the old man at the calvin klein jeans counter was quite friendly and helped me to return the item when I only have the credit card but not the packing slip. More trainings on staff are needed. read more

I called this store for information regarding an online order and they have the WORST phone customer service.... after being on hold for over 15 minutes, I gave up and hung up. The quality of this company is going downhill... no wonder many stores are closing!!! read more

I went to the Men's Store last week to purchase two white dress shirts. I walked around the store looking for the right style and size. The two women in men's dress shirts never approached me, never greeted me and never offered to help me. This store is clearly not designed for actual MEN. I had to dig through layers and layers of shirts to find the right size. NO MAN wants to spend that much time shopping. There is no need to have so much product on the floor. It is insane. I decided to walk to another check out counter since the women in that department couldn't be bothered to help me. I approached a lady and she proceeded to ring up my purchase. She asked me if I would like to open a Macy's charge card, which I declined. Another employee walked up and he made a joke that I really should open up the card and get that discount. The he actually said to me, "And if you meet me by the loading doc you will get a 99% discount." Really! You have the nerve to say that to a customer. You nasty troll. I was speechless. I left the store and decided to call and complaint from home. I called and spoke to a "manager". She took my complaint, but never asked me for my name or phone number. I won't be returning any time soon. read more

I'm not sure that I've ever shopped at this Macy's. I have been to the Beverly Center though. This Macy's is pretty nice. The customer service was really really great. Everybody was so helpful and very nice. They also seem to have a lot of really good sales going on which I didn't realize. I'm not one to really shop at department stores but I'm glad I did today. I was here to exchange a Christmas gift, a scarf, and I had a gift receipt. I opted to get credit and take my time to look around to see what I wanted. I ended up going to the suit section and getting a suit jacket. I got an amazing deal. It was also nice that they were having a special going where if you donated two dollars to their red dress campaign you got 20% off of your item. So I opted to do that and saved a lot of money. So I even got a nice pin to show that I donated it. Win-win situation for everybody involved. It made me feel good to shop here. read more

Macy's - Department Stores Near Me - Los Angeles, California

Try to speak to someone in a department- better luck calling President Obama! The worst telephone service. read more

This is not really specific to this location of Macy's, but the company in general (though we do our shopping at this location). I would not recommend registering for your wedding at Macy's. We registered here because they had a good variety of essentials (towels, sheets, kitchenwares, etc.) and also registered at two other household stores. It's been two years since our wedding and almost everything we registered for from Macy's has fallen apart or broken (for ex. Ralph Lauren towels are completely frayed). Our items from the other two stores are completely fine. Basically, I'm complaining that there seems to be an overall quality issue with Macy's merchandise. It's very disappointing after our friends/family spent a lot of money on those items and now we'll have to purchase replacements (not from Macy's!) Future brides: steer clear of Macy's registry and go elsewhere to register for items that will last for more than two years! read more

TERRIBLE CUSTOMER SERVICE!!! Okay, so I called today to place a dress on hold and was placed on hold for 30 minutes. I proceeded to call them from my cell phone while I still continued to hold on my landline. Finally, after 35 minutes some rude girl comes on the phone and proceeds to ask me three questions. She then hangs up on me! Great customer service, Macy's! This is another great reason why I cut up my Macy's charge card and started doing more of my shopping at Nordy's. read more

Returns was a very easy process thanks to Nasrin in the women's department. I wanted to do the return in Bedding/Kitchen but there was a line and the ladies there looked annoyed. If you hate lines like I do, you can try to make your return in a different department. read more

I had a people about refund so cashier called the manager who(I do not know his name) tried to help me so much. Thank you guys for helping people without getting angry read more

Despite my review about the Bloomingdales at this same location, this Macy's is actually pretty nice. The layout is confusing, and men's stuff is all the way on the bottom. Hmm, surprise surprise. But they had a nice selection of jeans, unlike most Macy's, who seem to think that everyone likes Levi's and Ralph Lauren jeans. Maybe if I were 20 years old, I would, but no thanks. The associates seemed helpful here, unlike Bloomingdales. And I didn't have to worry about run-ins with the assholes who are otherwise known as mall security. 4 stars only because it took me a while to figure out where the men's clothing was. read more

Besides the inconvenience of the Beverly Center Parking, this is my Macy's of choice for the area. Always have decent customer service and usually give you the coupons, even though you leave them at home. Found a great blue dress for a wedding - which was 40% off and then 15% on top of that for using my Macy's card. Love the Clinique here too - they always hook me up with extra goodies. Housewares is pretty easily to manage and the employee was super great with me in helping me to find an affordable gift from the registry. Women's shoes is hit or miss... mostly miss. read more

This place is amazing. I walked in off Beverly and was entranced for more minutes than I care to count at the moment. The breadth of the offerings for sale was truly impressive, and the building that houses them is a delight. The employees were nothing but helpful and complementary, and I found exactly what I was looking for. Thank you Macy's! read more

Macy's - Filet mignon. Final one down. - Department Stores Near Me - Los Angeles, California

I really despise underground parking, parking structures, parking difficulties, and parking in general--so I much prefer the wide open Macys stores that are not part of a behemoth mall. I like the idea of zipping in, and zipping out. No such luck at the Bev Center where you have to search for parking, walk for miles to get to the store, and then chuck a buck into the hungry, hungry parking machine when you leave. But I guess it's not fair to judge this Macys based on the parking situation. It's not really Macys fault, and I continue to have a tender spot in my heart for this retail giant since I saw Miracle on 34th Street as a kid. The rub is that the lay out of this place is physically encrypted. It isn't clear where the junior clothes are, the suits are, the dresses are, the anything is. This is the only Macys where I literally have no idea where to find anything, and I've been here a dozen times. On the upside, the Macys employees here are very helpful, this despite the stress of working at an enormous mall. read more

Needed a suit for a major event. Went first to Men's Wearhouse (across the street), whose salesman seemed like a barely-functioning human being, he mumbled or failed to respond to most interaction, and seemed to have been trained to immediately take me to the most expensive things they had. After that, I went to Macy's and was helped by Ralph, who should be sought by everyone here as I think he must be the best salesperson in menswear. He helped me find some stuff that was within my budget, wasn't pushy and offered smart advice on what other items might work with the suit I picked out. I'm tempted to give a 4-star review because one of the other salesmen sucked -- a middle-aged man with a mustache (possibly of middle-eastern origin) who was an absolute dick to me (and on a separate occasion, to my mom and girlfriend). He seemed to resent that we weren't his customers? In which case, naturally, you get pushy and unhelpful, right? That guy should be fired, wish I remembered his name. But anyway, Ralph is absolutely 5 stars. read more

I shop here every now and then and I like the clothes I find to be a comforting buy... I was delighted to have seen Kelly Osbourne DAY VIEW as The New Face of Material Girl. Riot On Macy's! read more

Macy's - Department Stores Near Me - Los Angeles, California