I love this Macy's! Let's just say I had Taco Bell last night and that didn't go too well today right before an event I was trying to get media passes for. I came to this Macy's to get some underwear and they had a lot of selection! I was able to get new undies right before the event. I felt like Mr Incredible with my new doo-doo free tighty whiteys! I even bought an extra pack so I can wear some on my head for selfies haha. Thanks Macys! And never again Taco Bell! Lol. read more

We were able to attend the event; however, we were extremely disappointed with the overall experience. We made the effort to attend despite very poor weather conditions because my daughter was under the impression that a specific dress she wanted to try on would be available. That dress was listed as one that would be present at the event. After traveling in icy conditions to get there, we were very upset to learn that the dress was not available at all. Additionally, our VIP tickets stated that a seating area would be provided. This was especially important because we brought a grandmother who needed a place to sit. There was no seating available, which was not only inconvenient but also disappointing, as we had hoped to sit comfortably and watch my daughter try on dresses. The Pop-Up Show was advertised as a "try before you buy" experience, leading us to believe that dresses available on your website would be present to try on in person. Unfortunately, that was not the case. It quickly became apparent that the selection consisted primarily of overstock or clearance dresses, with very limited options and sizes. There was not a single dress that felt comparable in quality to what is represented online. After making the trip in unsafe weather conditions and arriving with such high expectations, the experience was heartbreaking. We were genuinely upset, crying-level disappointed, by how different the event was from what had been advertised. I felt it was important to share this feedback, as the experience fell far short of what was promised and expected, especially for VIP ticket holders. read more

1/19/26 Honestly folks! This is a beautiful store, very clean and well maintained, perfectly organized with no clothes cluttering up laying around on the floor unlike some other Macy's stores; although, the only thing that will keep this store in business are customers inside the store making purchases. Besides the two of us in the men's clothing section there were only about three other customers in the store and two of the guys were returning items. Macy's will likely end up like Saks Fifth Avenue... in bankruptcy. Sadly but truly since there are fewer and fewer customers these days shopping at Macy's. read more

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Great customer service. Easy to make a return once you find an associate. Great selection and they still have holiday specials happening. Appreciated the staff member who helped me! read more

Macy's - Department Stores Near Me - Los Angeles, California

Very large Macy's , lots of selection. The Women's section is far larger than the Men's. Housewares section could be a bit larger. The Macy's in Culver City has a separate clearance section (can't recall its name, perhaps 'backstage'?), but this Macy's did not. Deals? Few and far between unfortunately. I really want to support brick and mortar businesses (even if part of large corp.) but the prices aren't attractive like at Burlington or Marshall's. Service - for the most part very friendly, but of course because customer traffic is down, staffing levels are down as well, so be patient. Parking is easy and relatively cheap for that part of town. This ain't Oklahoma City! read more

Great selection of clothes for women But standout for today is Cindy Kind, helpful and knowledgeable about fashion and inventory. She made the expedition worthwhile! read more

This location is absolutely terrible ESPECIALLY the perfume section. Taller Gay guy was very nonchalant like he didn't wanna be there and African male very unknowledgable . They have all the testers to smell out away because they claim someone is stealing. I told them that is a security issue the rest of the customer shouldn't have to deal with the consequences it's impossible to smell and shop around. They're also sold out more than half of the perfumes. Management needs to change team hire better security and keep stock available read more

This store is a joke. Nobody answers in any department and if they do, they hang up.

Our first Beverly Center stop at Macy's was decent but not quite the dress she was looking for. But we didn't leave empty handed. Our various stops still garnered a number of dresses, some for keeps others to be returned later. Customer service is sort of hit or miss here depending on who you encounter. And by the way, although called The Beverly Center, this mall is actually located on the western border of the city of Los Angeles not Beverly Hills. It is on Beverly Blvd. though. read more

There are only a select few employees that are worth talking to and actually know what they are doing.. there was one employee I forgot her name she was short with a ponytail omg! Her service was impeccable . The managers don't care very snobby.. I don't see her anymore such a tragedy. I rather go to centry city where everything Is better read more

Yesterday I went to buy a perfume and terrible service received. He even told me to go to Sephora if I wanted that it was cheaper there

What a beautiful, large mausoleum of a store. Nearly empty, elevators broken, little to no employees, to visit is to witness the decline of the American retail store. Situated in the Beverly Center, there is ample parking that costs $1. On the ground floor, a remarkable parade of physical beauties wander into the new OAS gym. They have installed an elevator system that clearly has people baffled. But off to the 6th floor to visit Macy's. The make-up counters no longer have people suggesting perfumes--it is dead. Getting to the Men's store, can be a challenge; their signage is confusing: saying something like M something, which is not a floor. Who plans these places? An entire floor devoted to male fashion, with the likes of Calvin Klein, Ralph Lauren, Hugo Boss, DKYN and more presenting their seasonal attire. Oye. It is boring. BORING. Suits leave nothing to the imagination but what happened to style, color, and texture. And, not very affordable. $150 jeans! Is the denim laced with gold flakes? Yes, the selection is wide, but not compelling. All in all, a once great and optimistic place to shop has declined. But what hasn't? read more

Let me brag about the Stylist Service. It's free and very needed. I need help. If it were left up to me I would wear only black, navy, and gray. Tammi, one of the talented stylist at Macy's in the Beverly Center pulled some amazing outfits. I wore an outfit to work. I received more compliments than I have in a long time. Please use this service and if you work with Tammi, thank your lucky stars! read more

I would describe this Macy's in only one word and that's it: " Awful ". I took some clothes to a female cashier to pay for them. It was about 13 items. Then I saw her taking away the Lining for that dress because she thought it was extra !!!!!! I asked her politely to put it back but she refused; however, after calling a supervisor I was able to get the Lining back. My question is why they are hiring cashiers who do not know anything about the sales and marketing? Is that to waste the customer time and money? Plus that she was very rude and I saw her earlier that day she was making fun of a disabled employee whose name was " Matthew" but she was repeatedly called him "Mad" basically she was verbally abusing him. I really don't want to come back to this disgusting department store because they really don't care about their loyal customers. Two thumbs down (((((( read more

I entered the parking lot for lunch and to shop at Target at 1.11pm. I completed my shopping and validated my parking ticket at about 2:04 There was about 16 cars of very slow moving and exiting , by the time I exited was 1;19 minutes. with One hour validation i was charged $6;00, while the excess time was due to very slow exiting of the cars. $6.00 for 19 minutes!! read more

I'm at this Macy's pretty often, usually my experience is okay, but yesterday I went in to size down my wedding ring set and my experience was pretty bad. This young lady was helping me find my Macy's account in the jewelry department and she had an ugly attitude. I didn't get her name but she seemed to be a manager either in the jewelry department or make up department. She had straight bangs and heavy eyeliner. If you come in to either department I suggest not asking her for help. read more

Ms. Galina, in the Mens Dept was sooooo helpful today! She explained all my savings and even signed me up for a Macys card! lol. I bought some expensive pants and then she showed me the savings!! GOOD STUFF! Ms. Galina was so inviting and had such a pleasant voice,.. I was in a rush, but when she spoke to me, I listened, AND BOUGHT! Lol read more

Came here to buy pajamas for my dad (which is about to the only thing I would recommend this terrible place for). Nobody helped me which I guess was better bc the workers were so scary. I was almost run over by a quite elderly but aggressive male employee who was pulling tacky sweatsuits for people who just have never seen clothing before. Anyway, I waited in line for a while and then paid a small amount of money for very average pajamas and Hugo boss shirt. Everything was on sale which is great, but I assume this is usually the case. read more

I love the Macy's, in my community, clean, organized, great selection, competitive pricing and the sales personal are helpful and kind. But my on line experience was Horrible. I needed to add an item to my order. I called the 800 number provided in the email well within the 30 minutes time limit allow to change orders. The call was directed to an offshore contacting company. Although the demeanor of the individual was quite pleasant. His skills seemed limited or he was in training. I informed him I needed to add an item. He asked If it would be okay if he canceled my previous order and create a new one. I replied no, because sometimes it takes days to release the funds. He said he understood. Put me on a brief hold, when he returned he informed me the item had been added and the transaction completed. I informed him I did not receive an email to confirm. He started it will come within 24 hours or so. Also,I paid extra for 1-2 days delivery. When I checked my email. I saw my original order with charges, a new order with 2 added items with new charges and 3 charges on my bank statement. I contacted the 800 several times being informed the necessary correction were made and that the packages will arrive Thursday or Friday. On one call I did request to be transferred to a US representive, I was transferred but the phone just kept ringing, no recording just ringing so I hung up. Today I received another email stating the items have been shipped. When I looked at he order the added item was included along with an additional jacket I did not order. I estimate the total charges should be around $120.00, my bank shows three purchases for, $76.21, $114.97 and $159.72 and to top it off, the expected delivery date is after Christmas. The item that that was added to my purchase I did not request, was a small but was charged for a large. Update The Items were delivered today read more

Really love this store! Have a variety of shoes, different brands, also you can fund a lot of stuff on sale, for a good price, even for 10$ read more

Macy's - Boots - Department Stores Near Me - Los Angeles, California

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Came here for shoes. Don't know why my mom decided to come here for winter snow boots, when LA is so warm and never has snow. Anyways, we ended up getting other shoes (non winter shoes of course). Service was not bad. Too bad as a Macy's member, I can't use the discount on top of special items. In the old days, yes I could. The layout of this Macy's is like all other Macy's. Macy's is basically a store that we have to go in when we are at a Mall that has Macy's. read more

Macy's - Department Stores Near Me - Los Angeles, California

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Robert in the men's section is a breath of fresh air! His helpful personality and southern charm is much appreciated, especially after a long day at work! Thanks for the help, Robert! read more

I used to love the Beverly Center, I really did. I never really cared for the Grove - to much tourism, too many people. Yesterday was my first visit after their remodeling (which was really a nightmare). I like the new design from a designer standpoint, found it cold and unwelcoming though. And unwelcoming it was - first I was shocked when I parked - no one there? I was wondering: is it closed? Then: no people. Not that I really mind, I was not looking to find new friends/ company, but to buy three things: We came to buy a coffee machine at Macy's. We were the only customers there, two sales reps. We asked the first for a specific machine - The "Breville Nespresso Creatista Single Serve Espresso Machine with Milk Auto Steam Wand" in black was on display and I asked her if this model was also available in "Champagne". She shrugged - had obvoiously no idea what she was doing there. She helplessly looked to her colleague, who said in a harsh Russian accent to "come back later". We left - ordered the coffee machine from Amazon. read more

I am pleased with the service at this department store. I had a purchase that had issues and Carlos from Ralph Lauren and Toni, manager handled the issue respectfully and resolved our issue. Also the store is clean, well organized and stocked. I will surely return to this Macy's. read more

Macy's is one of the favorite stores. I am super picky with my clothing, and Macy's is one of few stores that has the styles I'm looking for. I stopped by this location the other day with a buddy of mine. He was looking to buy some stuff while staying here in LA. I tagged along and perused their inventory. This particular store is located on the first floor of the Beverly Center, accessed via elevator from the parking levels or through the street entrance. The store itself is clean, well stocked, and well designed. The workers are very attentive to the customers. I did not purchase anything that day, as I was not in need of anything. My buddy purchased some shirts and we were off. Since it was daytime during a weekday, there was not a lot of foot traffic here, but I cannot speak for the weekends. I would recommend this location, check em out. read more

Macy's - Department Stores Near Me - Los Angeles, California

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This review is only about the Bobbie Brown counter. Last weekend I got my makeup done at this counter and I have to say that my makeup artist did an excellent job. In the beginning she asked me the right questions regarding my dress and how I wanted to look. She was pretty fast as well... Within just 45 mins my makeup was done which even included smokey eyes! The catch is that you have to buy 4 items minimum after your makeup is done but that is totally worth it. I personally prefer to get my makeup done at a BB counter over Mac because I like the settle look. read more

Macy's - Sign up for the plenti program... You will earn points for every dollar you spent... Nice.. - Department Stores Near Me - Los Angeles, California

This is a great store. Men's clothing and accessories. Business suits to casual, it's here. Most designers can be found, but not all. Make an appointment for a personal shopping assistant and he will find more that one could in a day. Service is often good, even great; however, when it is bad it is truly horrid. I've had a few bad times, but more often I'd say top notch. read more

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Usually quite disappointed when I pop in, sometimes pleasantly surprised but there was no surprise for me today. I pick up a pair of pants, store was a disaster, but somehow I was able to find something to try on, fitting room was completely full of clothes in every room so I just slipped into one, didn't lock it at first, because there was nobody around except for one other lady in another fitting room, but on second thought, I did lock it. Thank God I did because shortly after someone came and aggressively tried the door knob and pushed it without any sort of notice. The lady had not locked it, and since there was no notice, she opened the door on her. She tried all the doors. then very rudely demand that it's our job to remove the clothes from the fitting room, I was quite annoyed, so I replied, " I will remove the clothes that I brought in, but not the others. That's not my job." (I work retail! In this mall, And I would never ever even consider that way towards my customers.) She then harshly scolded, me, " well, you are not supposed to enter a room that had clothes in it!!!!" And I responded with, " neither of us would've had a room to use and you weren't anywhere to be found." Her name was Corrine. I understand finding good employees is difficult, but decent employees is not that difficult to find. There are plenty of people looking for jobs who would be happy to have those jobs. read more

This review is for the ladies dressers only!! Ok I always thought Macy's was shady with ALL of those clothes packed in, all of that digging for $90 tops, to be on sale every week with additional off for signing up for a credit card! That kind of shopping is exhausting!! No Thank You But I needed a dress for a black tie even and a client recommend this place..and I'm so glad she did!!! This Macy's (only speaking for Beverly center) has the largest selection of beautiful dresses under one roof!!! Long, Midi, short, classic, glamour, and every thing in between!!! Look, If you need a dress for a special occasion, THIS IS YOUR SPOT!! *Ok I low-key don't want anyone to know about this spot, but why not Share!!! read more

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Favorite men's location by far. So much selection. So many designers. Huge store that carries everything men would need or want. Great for a one stop shopping experience. They also have awesome promotions that apply on top of one another. You end up with coupon after coupon just for having a Macy's card. It's located in the Beverly Center. So tons of parking and you only pay $2 for the first 90 minutes. Highly recommended for men looking for shoes, suits, jackets and sports wear. read more

ANSWER YOUR PHONES! I have called twice both times stayed on the line 5 minutes as the phone rang for their intimates department. If you called any other department store they answer their phones for customers within the first minute. It's obvious employees are just ignoring the phone. So frustrating! I decided to call women's dresses and a lady answered there I asked if she knew if there was anyone in intimates she said "I wouldn't know I don't work there" , please show your employees customer service and basic etiquette. A better response to try would be "Let me find out for you" or "I'm not able to see if anyone is there, is there anything I can help you with". I don't have high expectations for a Macy's but I'm not asking for much. Take time to teach your employees! Thanks read more

A woman named Stephanie working in the Men's Section today did a clothing exchange and rang it up for a more expensive price without noticing. Following that, I asked on the phone if I come do a refund for the price difference and she said yes. When I got there, she then said I had to wait for it to arrive through the mail before I could get the refund. So not only did she make a mistake, I then wasted my time driving there and now I have to come again. It just feels careless and it was not a great experience. read more

I like this store, you can always find good things, especially shoes and sports stuff. and great discounts.

Best Macy's I've ever been in by far! If you're a Polo Head or just an avid lover of Macy's store's this place is a can't miss if you're in or around Beverly Hills. I don't love having to park at the Beverly Center's cavernous garage that only accepts cash BTW, but as soon as that ordeal is over this Macy's is worth the price of admission and then some. The polo section is one of the best if not thee best I've ever been in, in a Macy's store. They had EVERYTHING, all of it. Period. All the new releases in damn near full size run's. Not only is the Polo section a pearl, the Last Act area is big and deep like a Macy's Last Act area should be and loaded with gems waiting to be found. read more

Found some sexy stilettos here. Had a fancy wedding to go to and wanted a nice nude latent heel with straps so they would stay on for all the dancing. Great brands and always good prices. Still have my Macy card so you can score more discounts. They were perfect for the event. read more

You would think a big company like Macy's would have no problem refunding me $30. ??!! Right? WRONG. I bough a suit jacket for $180 only 13 days ago. I just saw the same exact jacket on Macy's.com for $30 less. Called the store and they refused to refund me the $30 different because my purchase was over 10 days ago. Are you kidding me? I'm 3 days over their 10 day policy so I loss $30. Horrible service. The only way I'm ever shopping at Macy's again is if customer service reads this and refunds me $30. Jadeblack999@yahoo.com read more

While in Los Angeles we realized we might need an extra suitcase and The Beverly Shopping Center was on our bus route. Macy's was right at our stop so we went in and asked where the suitcases were at the perfume counter. In the back by the suits we found a decent selection and there was a sale so win! Add that to an additional 15% off and we had a nice teal American Tourister carry on bag. The gentleman working the counter was very friendly and we were in and out in less than ten minutes, quickly enough to catch the next bus. read more

Love it so much wow!!! Huge fan of Macy's always been such great buys in steals and deals. Best place to get jewelry and jeans for best prices they have absolutely everything an absolute her Heaven and Heaven for me read more

On my very short visit to LA, I was able to go to this Macy's. Strapped for time in my way back to the airport, I was super impressed with the service I received from 3 amazing associates there: Giselle from Dior, Laboni from Trend Beaty, and Elizabeth from Perricone MD. First of all in this time of days, everybody should be appreciated just for showing up to work......but these ladies really went above and beyond to show the great products they are selling. So much passion and pride in the products and in what they are doing. Thank you ladies for the amazing customer service. read more

This Macy's was much more than the one near my home in Ventura county. The only clerk that even bothered to try to help me was the lovely lady at the Shisedo counter and she was busy with someone else giving them a facial. All the other ladies at the make up and fragrance counters just ignored me. The store is large with a huge inventory. Clean and well organized. They had many more upscale selections than my local Macy's. read more

Macy's - Cute summer clothing - Department Stores Near Me - Los Angeles, California