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Macy's

2.3 (127 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

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Jim D.

Hi Friends, there's been an important change in Macy's return policies. It's important that I keep my all my yelper friends and shoppers the world over up-to-date. My wife purchased a beautiful blue diamond and Sapphire bracelet at Macy's jewelry counter. Wife previously had a large spending discretion at our trusted Macy's, without me having to be contacted. Why not?? as I had previously trusted Macy's and we've been their customers for over 50 years. Previously there was never a problem or an issue or a question making a Macy's purchase. Now I feel they're as shady as the guy selling watches out of a suitcase on the street. Everyone please be aware, Macy's RETURN policies are now completely changed. Only 2 days after buying the diamond Sapphire bracelet, it became loose on my wife's wrist and fell off. We brought the piece to our personal jeweler to be evaluated, as wife really liked it. The jeweler advised us that the chain on the bracelet was weak and the clasp was defective. To repair the piece would have cost $190. But our jeweler stressed to my wife that because of the weakness in design, it could be easily broken in the future. My wife and I discussed the findings and decided it would be best to return the bracelet to Macy's. Arriving at the store only 3 days after purchase with an expensive defective item. My wife is additionally horrified to find that Macy's return policy had changed as indicated on the illegibly small fine print on the back of the receipt. My wife was not advised in any way of this change in policies by the jewelry saleswoman. In fact, it there was a question as to whether it could have been returned at all!!? Because... I have now been able to determine that the bracelet initially priced at $4,000 was sold to my wife without tags on it ?? Making it unreturnable from the start. The sales lady also did not want to give my wife a receipt for her pricey purchase!! What is that all about?? Yes, my friends across the world, THAT'S one of the nice new Macy's return policies, if the tags aren't attached it can't be returned. Who gives a gift with the tags attached? The sales girl was well aware of the new policies, that's why she sold my wife a piece of jewelry with no tagging and did not properly explain that it couldn't be returned We WERE ..the most ardent of Macy admirers and one of their better Flushing shoppers. My wife and I spent over $10,000 at their jewelry counters alone in the last 3 years. ( check our Yelp Macy's pics posted over the years)... I'm always in the Macy's once a week looking for new things to buy. Why not?..we thought. We shop in places that we know and trust. So I guess the trust at Macy's is now totally non-existent. I wish to extend thanks to the manager who interceded in the return event. I could only participate by telephone as I was on the job. The manager was kind enough to facilitate the return of the broken item. It felt like he was doing us a favor he indicated he was doing this as a one-time courtesy... I am grateful. I found it curious that he maintained that the item was not defective or broken even though it clearly was. I have documented proof from our Jeweler The issue concluded with my wife getting store credit issued on to our Macy's card. Approximately $1,200 bucks. Too bad my wife paid the Macy card in full a day after making this purchase. I am very grateful and thankful for the managers intercessions. He was responsible for retaining our continued patronage for the future. Looks like wife and I will be doing some shopping at Macy's as we have a big credit now to burn through. Following this experience, it's extremely unlikely that we will ever buy jewelry at Macy's again. Our annual and future spending at all of the Macy's stores will be diminished dramatically. . Sucks because we go to so many Macy's. I mean Roosevelt Field, Herald Square, Valley Stream and Commack out on Long Island. We Loved Macy's and we were among your best customers. Who the HELL else is buying pricey jewelry at your counters?? Ever since I bounced off Santa's knee as an infant in The Herald Square Macy's, I was a Macy's kid ..but now unfortunately, the actions of others have made it quite foolish for us to continue spending here like Grandma owns the place. We enjoyed shopping here because we felt like a part of the family. Now we just feel like part of the cattle. Hats off and thanks to the lady who took advantage of my wife's Trust. Now another wonderful store that I cannot spend one dime in ever again. . because of our principles. Try to trick me and my wife and you'll never ever see us again Macy's corporate office is absolutely going to be contacted today and this entire event will be related to them. I will keep everyone posted on their explanations and comments. Grandma would say.. "Fool me once.. shame on you. Fool me twice.. Shame on ME." We won't get fooled again... Grandmother was wonderfully wise.

Macy's Flushing store directory in English, Spanish, Chinese and Korean

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Asrafun was helpful, polite and a wonderful salesperson. Made my experience wonderful!

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Review Highlights - Macy's

Sean in the kids section on the 4fl was very helpful.

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Macy's - deptstores - Updated May 2026

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