DO NOT BUY AS A GIFT FOR SOMEONE ELSE!!
Portabella's return policy is designed to make it difficult to return items, once you buy it you own it!!
I was given two half-zippered sweaters as a gift, Nice looking sweaters but the wrong size. I went to Portabella store to exchange for the same items or similar in the proper size. Since these were gifts I didn't have the original receipt, The giver lives in a different state so no way for me to get the receipt. I expected they could be discounted by now and expected to be credited only for the discount price so I was prepared to pay any differences in price.
The salesperson in the Portabella Paramus store told me that I cannot exchange without a receipt. Mind you that these sweaters had all the appropriate Portabella tags. I advised her that these are gifts so I am not able to get the receipts, that I only want to exchange for a different size or item and was prepared to pay the difference in rice. The salesperson said there was nothing that she can do for me! After about 5 minutes of back-forth I realize I'm not going to get anywhere with this so I left the store. I wanted to leave the sweaters in the store as a point of protest but decided that I will just donate them.
Terrible customer service Portabella; I will never shop in your stores! read more