Everything, staff knowledgeable, products well organized, clean and easy to view. Lighting and display excellent and great value

They pay the owner of the clothes a ridiculously low fraction of what they are worth. Hardly worth the trouble of bringing it in and jumping through all the hoops. Better to give your items to charity than to sell them through this store. They give consignment stores a bad name. read more

The set-up is designed to capitalize on your items.. they will take your item and claim to put it through an assessment process for weeks, then place it on sale on their site for nowhere near the value of the item. Then they will place a discount on the already low cost, claiming that if it doesn't sell in 48hr. It's 10% off. Which allows them to claim it finally sold for a fraction of the cost of its worth. Then the have ownership to sell it in one of their locations for an astronomical price! The RealReal isn't keeping things Real! read more

I realized that I've basically been running my own museum in my closet. Lol. I decided that it was time that my designer handbags and shoes needed new owners. Yay to the real for allowing to do that and get some cash in return! My consultation w/ Jennifer was informative and fun. Finding out that my stuff was considered vintage was cool, but reminded me... mama is getting older, lol. Getting the price I could make after fees was also more than I thought. So I consider that a win. Hopefully, my vintage stuff becomes someone new obsession. read more

Excellent customer service, with just the right amount of gorgeous resale luxury goods for browsing. I found a pair of classic earrings that I'd been looking for & unable to find anywhere else, at a decent price! read more

The RealReal - Brooklyn - 14k gold teardrop earrings, so classic! - Accessories Near Me - Brooklyn, New York

I love me a good thrift but this takes it a whole new level with thrift meets luxury. You can give a piece a new lease on life and sell it back when you are ready to move on. read more

The RealReal - Brooklyn - So many amazing finds at The RealReal. I love thrifting but this is luxury thrifting at its very best. Clothes, bags, jewelry, yum! - Accessories Near Me - Brooklyn, New York

Great location and amazing staff. Always find cool stuff here! Great collection of designers. I'd recommend this location. read more

The RealReal - Brooklyn - Accessories Near Me - Brooklyn, New York

Myron is such a good sale! He helped me with lots of clothing selection, recommended very good stuff from their online store as well. I like the bk location more than the soho store. 5 stars! read more

The RealReal - Brooklyn - Skirt - Accessories Near Me - Brooklyn, New York

This location (maybe all of them?) makes me want to shop online and talk to nobody. The selection isn't great--honestly, you'll find better options on their website. The staff barely acknowledge you, so if their goal is to push people to shop online and avoid interaction, job well done! No real reason to visit in person. read more

I'm a consignor and it's super convenient to have this location in Brooklyn -- hot tip, download the TRR app so you can scan the tickets. A lot of times the price is significantly lower than what's listed! read more

Great easy way to resell and find new styles to try - got a pair of pristine Bottega sunglasses for a steal! Stylists were so helpful and attentive. Amazing shopping experience! read more

Loved the store's selection and excellent customer service from Myron. As frequent lover of gently used designer I was glad to come to this location read more

The RealReal - Brooklyn - LV monogram sac plat bag - Accessories Near Me - Brooklyn, New York

Great finds at the brooklyn location of The Real Real. would definitely recommend checking out the selection often as things come in. Will be back! read more

I recently sold items online and I regret it ! First of all my items sold are extremely low prices and my items included very hi end designers and gently used. Louboutin pumps ,Guissepes and Sergio Rossi. All a few years old , three shoes I received less than $300 . What a rip off . I was better off selling them myself on eBay . Which I've done in the past and for more money for my prized possessions . I would never sell my items with this company again . . read more

The service is really great, and quick. Everyone is also very nice and attentive while you shop.

Myron helped us and couldn't have been nicer. This location is a hidden TRR gem!! On the smaller side but full of great finds.

This is the real attitude of the real customer service team! I am your VIP customer. All the packages I sent to you have been updated immediately upon delivery. This package was signed for on March 21st and is still in the "enroute" status now. How could you just throw a package into the warehouse and not even bother to scan it for over a month? This is the attitude you have towards handling customer packages! Then, since March 21st, I have been urging and following up on this matter, hoping that you would scan and verify the contents of the package as soon as possible. But you kept making me wait. This is something that has never happened before. Later, I found out that the package was not scanned at all, but you told me that there were only three pieces of clothing left. I clearly sent out six pieces! I asked you to provide a complete video of unpacking and a video of the warehouse, but you didn't provide them! The attitude of your customer service team is that the package was lost or stolen, but the real real doesn't admit it. They directly pass the problem on to the consumers and refuse to compensate! This is the attitude of your rogue company? And you still want me to contact you? You should contact me! This is fraud! read more

See all

Easiest, most pleasant shopping experience I've had in years! Service, selection and prices were all incredibl.

Beautiful store, great customer service. Scott was the best! Got a gorgeous coat! Thank you! read more

Sales persons were lovely! Helpful and patient. Very nice selection of items in this store! I didn't even know it was here and I'm walking out with 2 finds. I'd highly recommend. read more

Myron and Felix helped and made my experience great! I love the items I found. I love this location they have so many interesting pieces. read more

The RealReal - Brooklyn - Love my shopping experience! The sales associate la Myron and felix helped me! - Accessories Near Me - Brooklyn, New York

Wonderful service! Myron was super friendly & helpful. Great place to spend cash on hard to find pieces. read more

I love that I can declutter my closet and make some money at the same time! The RealReal made it super convenient with their home pickup service. They're also environmentally conscious, which is a huge plus for me. I'll definitely keep selling with them! read more

I brought in items that cost me over $30k and they sold them for $2k. Shame on them! This is a scam! My items were D&G, Nadeem Khan, Alexander Mac Queen, Alaïa, Balanciaga etc..!!! SHAME ON THEM!!!!! read more

Impeccable service with fabulous finds. Kind and friendly service all year round! I love shopping here.

I brought it a pair of earrings to consign. I was told it will be sent to their authentication warehouse. All fine but that was on 7/4/21. Today, 9/3/21 I still see on my account that it's in "Received" status. I contacted their customer service and the account manager I've been assigned to. Both ignoring my emails. The above issue had me thinking about the store itself. There's a gentleman in glasses that helps take in consignments that I think is very lovely. He is polite and helpful. Everyone else I've interacted here is just alright. Your business does not have the messaging option here. If you truly want to help me, then please have someone from Therealreal message me. read more

I ventured here with a friend, who is big on Consignment/Second Hand shops. When we initially walked in, I was puzzled because all I saw was women's items, but in a small sector in the back, they had two racks for men. I noticed quickly that many of the items despite being used, where at the retail price, which I found writes. I'm very apprehensive about second hand items and prefer not to have clothing that other people wore. However, I was open to the idea of browsing and potentially finding a good deal. I only saw one shirt that potentially caught my eye, but overall this place was underwhelming for me. Now, I would say it's a much better place for women because they have a much larger supply and many hand bangs, etc.. I would possibly give this place a second try in the future-- maybe I would have better results. read more

Myron is the best! Came here on a mission and he helped me find Kay what I was looking for.

Love the real real and LOVE this location. There's always an amazing edit and everyone who works there is super helpful and knowledgeable! Shoutout to Scott who helped me through a complex purchase and also offered impeccable service. read more

Selection at the store is top notch- I always wander in and walk out with something beautiful!! Staff is so friendly and patient- so glad this place is in my hood! read more

its a small selection compared to the site but very very well curated. Excellent service and a pleasure to shop here. I almost never buy clothes and I went for it. Thank you Myron especially for you help! read more

Great clothes here! I was sweetly greeted by every employee, but Lance was especially helpful, gracious, and oh so easy on the eyes ;) Love my new gala gown! read more

The people who work in this store could not be lovelier!! I absolutely adore them and find them to be so helpful and kind every time I come in. They're always giving me little shopping tips and brand insights. The best! read more

Scott and his team helped me source a special jewelry item for my 31st birthday. Happy to have consigned and purchased many things including shoes, sunglasses, handbags and jewelry through TRR BK! read more

I walked in and immediately fell in love with a gorgeous coat I've been manifesting for the past year! They have an amazing selection and staff was helpful to make my decision. read more

I loved my experience at The Real Real Cobble Hill, specifically my experience with Scott :) 10/10 recommend shopping here!

This store nicely displays merchandise. The staff is very friendly and there was a nice selection!

Amazing selection of clothing. The staff was very helpful and was 5 star service! Will be back!!

Awesome store w gorgeous merch. Felix is super helpful and really knows shows. Def worth a trip.

Love it here. I go every week. It's my favorite real real and everyone is so helpful. Myron is the best he's so helpful.