I love the Clarks brand. However, as a loyal customer it's sad that they make a sandal you have to throw out after 1 year. I bought my first pair of cloudsteppers in Summer of 2024, same style as picture in blue with the same issue. The sole cracks after 1 year. On 7/27/26 I bought (2 more pairs of Cloudsteppers, 1 in blue (again) and 1 in beige (see picture) I threw the blue pair out and will have to do the same for the beige pair. I have problem feet and need a comfortable sandal, especially given the fact I take public transportation in 2 states. The comfort of my feet are paramount. I bought all 3 pairs from Macy's who this year gave me a break and I had to buy another brand, I bought TEVA. They are comfortable enough but not a cloudstepper for sure. I called customer service for Clarks's filled out a contact sheet with a picture of their defective shoe. Clarks customer service will not at the very least stand by the brand to offer me a discount at the very least if I were to purchase from them online. That I told them is poor customer service, that they don't stand by their brand if not bought from their direct store or online. read more

Clarks - Shoe Stores Near Me - New York, New York

Clarks has always been a brand I trusted for a long lasting comfortable shoe. I sure hope this location is still open since I haven't been in here in a while. I've been wearing my ankle boots for years. I ended up putting an insole in them for added comfort. Sometimes I wish I needed a new pair because I've had my eye on their classic styles for a long while. Customer service isn't a pushy and overselling type style. I always enjoy my browsing visits. I'm recommending you visit when you need a reasonably priced comfortable shoe. read more

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My friend and I walked inside to check out the different kinds of winter shoes they have. Clark's are known for their leather and long lasting goodness. I wondered around and checked out the many styles: stuff for work, stuff for winter, stuff that's waterproof, stuff that is good for going out. Many options are available here. My friend wanted boots without a heel and also covered the ankles. I know we didn't find what we were looking for, but I could tell there are so many great finds in here. The price range is over a hundred and under two hundred. I think that's reasonable for high quality and durable shoe. I would return and check out more shoes! read more

Don't go to Clarks!! Not only will the products break apart within 2 days, they won't honor receipts and not give refunds. read more

Clarks - Sandals that broke apart within 2 days of leisurely walking - Shoe Stores Near Me - New York, New York

My task today was simple , go to Clarks on 3rd ave and 60th st to pick up a pair of size 8 ladies casual slip ons and bring them to my aunts house but I was digging the displays of the men's footware so I roamed around a bit and left with 3 boxes instead of one . Plenty of footware available for ladies and gents from sporty, casual, dress and funky styles with prices that are a bit on the pricey side but not insanely expensive . I like how comfortable the shoes I purchased are and they are considered shoes and not sneakers but look sporty casual enough for everyday wear. I checked out some of the negative comments from other reviews about the customer service but I can honestly say that the gal who helped me was very nice and picked 2 pairs of shoes for me that I won't return or throw in my closet to gather dust. Clark's on 3rd Ave was worth the visit and the money spent . read more

This store went so out of the way for me when they had a pair of shoes I wanted but couldn't find anywhere else (weird factory manufacturing quirk that affected the color). So helpful and kind. read more

I don't recommend this place. Only one person (out of 4) offered to help me & I wasn't greeted upon entering. Everyone else stood around talking to each other. The customer service started off fine but then I was completely forgotten about by the employee that was helping me. I had at least 4 pairs of shoes sitting in front of me, too!! I'd planned on buying some shoes but after this experience, I just got up and left. I don't pay for poor service. read more

I just bought a cute pair of red sandals here. They're being shipped to my home, since Clarks didn't have my size in red in stock. No extra charge. I like that. I like Clarks. My favorite boots, which I bought early last year, are from here. Be warned, this location is chronically understaffed. Today the sales guy was so pleasant, it made up for it. In the past, however, I've actually walked out because someone who's helping (?) me disappears for hours on end. Maybe days. Ok, ok, I'm exaggerating. It's not Shoe Mania, after all. (http://www.yelp.com/user_details_review_search?userid=cXZhFx6FDmV6GCwmdF5HzQ&q=shoe+mania) There's a certain "look" about Clarks' shoes. I'm sure that for each person who finds them practical and comfortable, there's another who wouldn't be caught dead in them. I'm one of the former, generally. Some of their shoes are just plain ugly, I'll admit. A lot of them aren't even comfortable, but they have that look like they're supposed to be -- you put them on your feet and they're like, "Ha! Fooled you!" But if you pop in frequently and keep an open mind, there are some great finds here, just waiting to be... found. read more

This review is about the customer service, not the product. It's been a long time since I went into a shoe store -- or any store -- and felt like the people working there actually cared about doing their jobs well. I'm sorry I can't remember the young man's name who helped me, but he was very pleasant and knew the products in detail. Everyone working there was friendly, helpful and eager to make my shopping experience as high quality as possible. As a contrast, I recently went into the Mephisto shoe store (much more expensive shoes!) up the block. The people working there simply couldn't be bothered to talk to me, let alone help me with anything -- and I was the only person in the store! I give Clarks 4 stars, knocking off 1 star because the store itself is not very well laid out. As far as I could tell, there is only 1 full-length mirror on the ladies' side, so if someone is using it, you have to wait your turn. read more

I'm surprised at the bad comments about customer service because my experience was very positive. Although I arrived in the last hour before closing (which at some places means bad service), a sales clerk immediately greeted me. When I told her what I wanted, she decided that a different employee was better suited to help me, so she referred me to Kapri. He was very patient and helped me find a pair I liked. I do wish that he'd been masked. I guess that, by now (April 2022), there's a lot of pandemic fatigue. I haven't yet worn the shoes so I can't comment on their durability. read more

Gotta luff dose swanky shoes. I bought a pair of desert boots and a pair of boat shoes from Clarks. They are not only extremely comfy, they allow me to channel my inner hipster to fit in the city. In all seriousness, they are solid, quality shoes that are fashionable and (most important of all) do not obliterate my wallet. read more

I only have one experience shopping in this store, and I don't anticipate on having another one. The customer service here is terrible. After a very long time, I was finally helped by a salesperson. When they didn't have the shoes I wanted in my size, I asked to order them. I was told they would call me when they arrived... 2 weeks later, no shoes. I tried calling the store a few times, and I was assured that someone would call me when they came in. Nobody called, and the manager could not confirm the whereabouts of the shoes when I called to ask where they were. I finally ordered my shoes on another website, and will be seeing them shortly. Do yourself a favor and get your Clarks elsewhere. read more

I am totally with Susan C. review. "...they are solid, quality shoes that are fashionable and (most important of all) do not obliterate my wallet." ...and their customer service and sales person are exceptionally professional for their price points. Irving who helped me never stop saying "You are welcome!" after I said "Thank you!". I know that's what should be but that doesn't happened often. The store was packed but Irving was helping many clients with same. I ended up with one of Indigo collection and loved it! Comfort is what Clark's offers and it was my first purchase of Clark's but not last. read more

Service here was really slow. I went in on a Wednesday, at around 3:30-4:00pm, and it was a mad house. Customers were hovering near the cash registers to try to get sizes. Or they would just accost an employee who was on his/her way to help someone else, which would fluster the employee, thus creating a high stress environment for everyone there. I have to say I did not have a good overall shopping experience here. Perhaps it was because a bunch of the items were on sale and so it may have been busier than normal. But perhaps they should have factored this in while scheduling the shifts? I bought two pairs (for their $99 special), and one of the shoes they didn't have in stock, so they ordered it for me (it came within a week because it was coming from New Jersey). The pair that I did walk away with, however, had a glue blemish on it, and they were not able to give me a better price on it. Oh well. In general, Clarks shoes are great, but I'll probably go to the other location next time. read more

Loved the shoe collection but the store refused to take the yelp 10% off coupon for checking in. Feel as if I was ripped off.

I don't know who was running the store tonight, but when the window says you're open until 7pm and you're closed at 6:40p, I'm not impressed - even for a Sunday night. read more

My feet are wimps. I can wear shoes for some time and be fine, then BAM I get blisters. It sucks to buy shoes for myself. However, Clarks is now my go-to brand for comfortable footwear. I now own waterproof sneakers, snow boots, oxfords (in two colors!) and sandals from this store. At first glance the price may turn you off BUT your feet are important. If your feet hurt, you will NOT be happy. You get what you pay for in this case for sure. The sales are usually pretty good and every time I come in the employees are very attentive. They also have a good selection of children's shoes, socks, and wallets. I love Clarks!! read more

We needed to return two defective items today, so I phoned the store manager (Jason) two days ago. He was very pleasant and he told me today's manager would take care of it. We went there just before closing time today, and the manager (David) was also very pleasant (very helpful, too). We didn't have time to do any serious browsing today, but the store's interior is very attractive and the selection looked very good. read more

The service at this place was quite bad. Well my husband bought 2 pair of shoes from this store and one of the shoe was out of stock for his size. The sales associate suggested that they could order and we will get it between 5-7 working days. So after about a week we have not heard anything from them, so my husband gave a call to the store to check on the status of his shoe. The person who picked up the phone was not able to give a definite answer, she said it would be arriving in the following week. After 2 weeks, we have not heard anything from them.. And we decided to visit the store to check on the status of the shoe. According to them, the shoe is on the way.. Well first of all, it is not our problem if the shoe had some issue/ delay during the shipping. At the receipt, it was written there 5-7 days and now, it's been like 2 weeks plus! Worst case, they should have contact us to inform on the status.. At least to give us some info on the whereabouts and what happened to the shoe. After visited the store, we finally received the shoe after 3 days. All in all, it took us about 3 weeks and a half to received the shoes. My suggestion is that if you are going to order from them, just make sure to do a follow-up so that you could get your item on time as promised. read more

Really bad customer experiences in this place. I went there to try a pair of shoes and decided to buy it in store. The manager refuse to match the online price. I think it is pretty stupid since I can always order it online with free shipping. I really don't understand their logic behind it. Nowadays, more and more retail branches are closed or will be closed due to the online ordering. When I still want to stop by a real retail store, the manager refuse me! What s short sight! read more

Beware, customers! This store has a very strange policy! When they offer to order for you shoes from close by store, don't think they will try to do you a favor! They make you pay in advance, but they keep your money for two weeks and if you change your mind and want your money back, the store reps would not return it, because this is the store policy! Inhuman and against a customer! read more

I had a great experience today. Jacqueline (the name on receipt) was super helpful, was able to confirm my rewards and went above and beyond to help me find the sizes I needed. She also made sure everybody was following mask protocol! read more

Nice store been there for a while and quality shows and nice salespeople! As I've seen the brand change and the shoes expand their getting more fashion oriented the nicest thing about the product is if they guarantee at this repair things you could go back and they will replace them if you order shoes you could definitely try them on before you even pay for them the only one problem is they want out of stock they also compete with their online competitor and match the price which I find to be very effective read more

Bought a pair of Clark sneakers to wear on vacation. On my first day, I slipped and fell. The shoes were very slippery. Duri g my whole vacation I had to be careful not to fall again When I got home I took them back. They would only give store credit for half of the price of the shoes.I paid $130 wore them a,week and was given only $65 as compensation for a badly bruised hip. The manager was unsympathetic and unapologetic. Very unhappy with Clark shoes and their customer service. She did not care if I gave a bad yelp review. read more

Not only is the product wonderful, but the customer service really shines. I felt as though the salespeople were genuinely interested in my satisfaction with the shoes, and I felt comfortable and happy in the store. They are knowledgeable, kind, and provide amazing service! read more

i wander in here on my lunch break sometimes. i like clarks 'indigo' and 'structure' lines particularly their flats but i never buy them because they are well flat and i like pretending to be taller. so i found some 2" clogs on sale the other day and i special ordered my first pair of clarks. as promised i picked up my shoes 5 days later i wore them home but immediately had buyers remorse.. i was torn, i was tall and comfortable but my feet were ugly, i mean they were REALLY ugly but in a cute sort of pug-faced way. so i deliberated... and deliberated and eventually returned them. clarks took them back for a full refund even though i had special ordered them and worn them home and then waited a week to return them. thanks clarks! i don't think i will ever actually buy any shoes here again, i like my shoes a little prettier and not so chunky or orthopedic but i plan on taking my significant other here to get some shoes, apparently his 1/8th of an inch man heels hurt him. maybe he can get some old school chukkas... in short: shoes so fugly only a mother could love them. but man are they comfortable. read more

Shoes are comfortable, people are really nice but it sometimes takes a while to get your shoes to try on.

Comfortable quality shoes, and nice designs lately. There was a seasonal sale so it was very busy but Samantha was so attentive to those of us she was helping. All staff were busy but they were all helpful. read more

First time purchasing from clarks and I'm very satisfied. Rachel assisted me and she was very friendly and helpful. I stand on my feet for up to 10 hours per day and the wedges i purchased were perfect. No blisters, no back pain, and they are very cute. Look forward to future purchases. read more

Nice folks and some great shoes and some amazingly low price for amazing dress shoes!

Great customer service and Brian did an awesome job at helping me find everything I needed. Great quality shoes at reasonable prices as well. Again customer service was tremendous. read more

Just came in to browse. In search for some new shoes. Shoes look great and are fairly priced. I would say $80-$120 for most pairs. If you want a pair of shoes that look like Allen Edmonds, or another stylish $300+ brand without the cost, then come here. However, the leather was very soft (comfortable), but also thin and would likely not last nearly as long. read more

These prices are ridiculous for a pair of sandlles. avenue.com has the same base style for half the price. So tired of these prices. Also clarks is raising their prices $20. every year. RIPOFF !!!! read more

This store is pretty awful with customer service; on a normal Saturday afternoon I was ignored by three free salespersons until someone who was already helping another customer noticed me and helped me out with a size..only to bring me the wrong shoe in the wrong size. I noticed there were several salespersons helping out a couple who did not speak English well who appeared to be buying several paris of boots. I recognize making money is important, but don't ignore the local NYC residents who come into your store for help. Needless to say, I am just going to get my Clark's at participating shoe stores instead, as I can go to a number of stores in Manhattan for the exact shoes. read more

I purchased similar leather shoes for my husband and started having problems with the leather detaching from the sole and the sole wearing out. I sent them in to be exchanged and they sent the original pair back stating excessive or abusive wear. They might think my husband was playing football in them! Their customer service manager Emily is very rude and she told me "sorry there is nothing I can do for you, I don't think Clarks Shoes is the company for you and your husband!" WOW!!! I'm never buying from them again! Rude service especially from a manager! Too bad they don't guarantee their products! read more

Well organized with a great selection of trendy styles for each season. We love the signature sole, which is convenient for today's young professional on the move. Friendly staff and good options for both men and women. read more

I love the service at this location. As the earlier entry said, they will ship to you free of cost if it's not in stock and the service even on a busy day is worth it all. Nothing stylish here for us women but the selection of men's shoes is excellent. Also, the best part is that when there's a special promo that requires a coupon, they give it to you. read more

I was a bit disappointed by selection at this shop. I was hoping for a bit more such as imported or limited edition models. Also, the shoes are $10-$20 more expensive than what I've found at various shoe shops around Manhattan and Brooklyn. That said, the customer service is quite good, well, at least the woman who helped me, the store is clean and spacious, and you'll find most of the Clarks and Bostonian shoes you'll find scattered around in other shops in NY. read more

This store is so dingy. You would expect them to be good since it's on Lexington. The employees are chattering all the time with each other and they're so rude. I was told by the manager that my shoes would be here the next day since they ran out of my size, I understood and he promised it will be there by the next day. I went back and they didn't have it and the employee rudely suggested "I better get going," since they weren't prepared. You're far better off going to Bloomingdales which is right next door with brand new shoes and actual people who will help. The shoe selection at Clark's are old-timed and looks like they need updates. read more

Wow so I haven't stepped foot in to a actual Clarks store in a long time but it was on a Saturday and my grandfather who lives in Jamaica said that he wanted two pairs of shoes. So I walk in to this store so lost and confused on what to get him and if he will like it and a young lady name. "Biana" offers me some help ! She was very helpful and I showed her on my phone what I think he would like and she asked me different questions on how he dresses and also what does he do on a daily basis and I ended up getting something else but the point of the story is he really liked the shoes she picked ! And he didn't even like my choices lol so I wanted to thank her I am actually in another state rite now visiting family but if you are going to shop in this store ask for Biana she will help you and she's also very nice ! It's so hard to come by good customer service these days ! I told my aunt and uncles to come to this specific location for good customer service and help ! read more