Caring service here. Very nice shoe store. I've bought many pairs of shoes here. This store is a stones throw fe the subway, both at 59th street and Lexington ave and 63rd and Lexington. read more

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Great staff, helpful, knowledgeable and friendly. I purchased two pair of snow boots today from Orva. They offer a wide variety of styles and a range of prices, and a special sale during this New York deep freeze didn't hurt! read more

Ordered a pair of Sketchers from Amazon, Orva Shoes is where they are coming from. I'm a Prime customer and it's says it's going to take 3 to 4 weeks to get these shoes. WTH! I'm in PA, your in New York. Are you making them?​ read more

1. when trying to contact Orva via phone, the operator line doesn't work. Gauranteeing NO customer service person available. 2. Ordered boots through them via Amazon. 10 days later... still haven't left the warehouse. 3. Went to shoemaker's website... they don't even make or carry that style anymore. 4. DO NOT USE ORVA!!! read more

Orva Shoes Lexington Avenue and East 61 Street is just as nice as the one we used to have on East 86th Street. I was welcomed in and left alone to shop. They have a lot of my favorite brands. I like the fact that the store is organized by brand and spacious. Some clearance items looked good but limited sizes are available. To me the prices are typical for the brand. I was looking at snow boots. I was going to the Columbus Day Parade today so I didn't want to purchase. When I am ready to get serious I'll definitely return. They have hand sanitizer for you. I appreciate those small gratuities. Plus the sales associate I spoke to was friendly and helpful. read more

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This is a really bad seller. Purchased boots on December 6th only to be told on December 31st that they don't have any more in stock. That's not acceptable . Any other boots I looked at are now gone because I've been waiting 30 days for the ones that I purchased. Nothing is offered from the seller for the ridiculous inconvenience I have no doubt in my mind that they never had the boots when I purchased them at the beginning of the month. I will never ever by anything from this company again they are a bad company. read more

The store can be expensive but the shoes are made to fit people with arch or feet issues. The staff is nice and helpful. The selection can be limited due to the size of the store. read more

Amazing customer service! Helped me find exactly what I needed in a shoe! Great selection!

Great selection Ver helpful and Knowledgeable staff My go to on Lexington Ave! Highly recommend read more

Good selection of comfortable work shoes for women. Nice shopping experience with helpful staff.

I recently broke my arm. I quickly realized that all of my walking shoes have laces and that I can't tie a bow with one hand. I went into Orva and explained the problem to the salesperson. She spent a long time with me looking for options and managed to find the perfect shoes for my situation- a pair of slip on Skechers. For the next few weeks they will be my go-to footwear! I am so grateful to the saleswoman at Orva. This is likely not the store to go to if you're bargain hunting on a tight schedule. It is definitely the place to go for quality shoes and knowledgeable, compassionate salespeople. read more

Ordered shoes on Amazon. After weeks of waiting they cancelled my order with no explanation.

The displays in this store draw me in every time. Today it was a pair of KEDS with pineapples all over them. I used to go to the Orva on 86th street (they had a great selection of children's shoes), since that closed I go to this Orva. Now when I say that I "go" to this Orva, that doesn't mean that I make purchases. The shoes are nice, but you are going to pay top dollar and they very rarely have sales. The staff is friendly and moves at a leisurely pace (aka - don't be in a rush when you want to try on shoes). The space is very open and not crowded where the one on 86th was extremely crowded and claustrophobic. read more

Already pass one and a half month of my return and I did not have my money back, I never recommend to my friends .

I went in there a week and a half ago to buy new shoes for my restaurant job. I had eye'd a pair of berkies but they didn't have my size. The female sales rep was very confident in selling me Merrell shoes, stating that she was 100% certain they are nonslip, and ideal for kitchen work. $120 later I found myself with comfortable shoes. 5 minutes into my shift I slipped and fell on a freshly mopped floor in my prep kitchen. I was a figure skater for about 10 minutes. I even slipped on a sleek subway station platform. No box, no returns, so I'm stuck with them. Will never buy shoes from them again. read more

i purchased pair of skechers on amazon two tone dark blue and white . Mind you this was 2021 worn them many times plus i have other skechers. Something tells me after wearing them for while these could be fakes. Never seen this sneaker in these colors ever sold anywhere, plus they are still hard have not broken in . Tried reaching this company really a business does not answer their phone ? i see many locations in NY are they still in business. Apparently amazon does not monitor anything about products if fake or not from third parties. Disgrace if these are. read more

I purchased a new pair of New Balance trainers. Within two months the upper separated from the sole and the shoes are unusable. I contacted the store which instructed me to leave a voicemail and they would get back to me. Well that never happened. Terrible customer service and I would never purchase from these people again. read more

Wow, these people are jerks. I went in twice to see some sandals, after walking around and holding a few pairs of sandals, neither of the bored associates said a word to me. The next day I came in and bought a pair, still hadn't been helped by anyone and the big boisterous owner guy was too busy yelling at someone on the phone to help me. One of the younger girls rang me up and I was on my way. After trying them on at home, I realized I didn't like them and wanted to return them. I brought them in today and they looked them over and took them back (phew). However the reason I came into the store at all was because Olukai (a hawaiian sandal brand) listed them as a retailer. I went in to find that particular brand. After returning the Tevas I had bought I asked the big loud guy if they sold that brand. He said "Yes, but we are out of stock, I could check my other store for you", I said "Okay, can you check"? Then he decided he didn't say that, telling me he had 'no idea' what the other store had. Okay, I level my tone out and said "Fine, would you PLEASE call the other store and check?" to which he basically cut me off to tell me "NO THEY DON'T OK". Are they totally unaware that I can buy all their products for 25% less on amazon or zappos without attitude? So I did just that, stay away, totally unhelpful, rude sales staff. I'd welcome their 'going out of business' sale, but it would still be cheaper online. read more

Great experience here. I needed a few summer shoes. I'm six months pregnant and as my center of gravity is moving, I needed shoes with more arch support and a lower heel than my old sandals from last year. The saleswoman pulled up a ton of things for me to try, no high pressure sale, no rushing. I went in wanting 1 pair, left with 3. I'll get through the summer in comfort and the prices were reasonable for very good quality shoes. I will definitely go back. They know their stuff and have shoes that are good for your feet. read more

Nice shoe store with a wide selection, but way overpriced for the area. They never really have anything on sale. Better to go to Macy's shoe floor as there are always better deals to be found. read more

Orva is great not because of their prices or huge selection but because of their customer service. I am a huge fan of the sales rep Sara. She is super sweet and knows exactly what styles I might like. She makes suggestions and takes the time to make sure that I am comfortable with the shoes and the price before I buy them. I'm grateful she is attentive and kind. :) read more

I purchased a pair of the Vionic Ramba women's sandals, which are marketed towards people with foot, ankle, knee, and hip problems to properly align you (vionicshoes.com) and the the thong leather strip that affixes into the front of the shoe snapped cleanly across in a complete horizontal break while I was walking, causing me to fall - ouch. This is clearly a defect in the shoe, yet Orva refused to issue a refund or exchange, even though I still had the shoe's original packaging! That's just bad business. I won't be shopping from them (or Vionic shoes) again. read more

Orva Stores - Shoe broke while walking and Orva refused to refund or exchange! - Sports Wear Near Me - New York, New York

I have big feet and often have to shop in the men's section if I'm going to find anything that fits. When I asked the saleslady if she had a particular men's shoe in the size I needed, she asked who it was for. The look on her face clearly communicated she already knew and was trying to make me feel bad for wearing men's shoes, and yet she proceeded to try to get me interested in trying on other pairs of shoes in the men's section when the pair I tried on was too small. Lost my business. read more

Everytime I pass by this store window the great selection of shoes catches my eye no matter what season it is. The shoes are great quality, durable and fashionable. They are kind of pricy but definitely worth it. I've been to the store twice and both times the staff have been helpful and very friendly. They show that they care about how they treat their customers. I definitely recommend this place and come back again (: read more

For comfort and good looking shoes, I don't mind paying extra. The sales staff is very accommodating and patient. Each time I have bought there I have received great service. They even put old shoes outside on occasion for the homeless. read more

Really good selection of comfort shoes. Staff is not the most attentive. Im happy with my new pair of Kanna shoes. read more

I've passed by the Orva store on Lexington most days for the last 5 years. Today I went in to see their selection of Birkenstocks bc I have plantar fasciitis in my right foot and they are supposed to be the shoe to wear. I was greeted by two very helpful employees, one of which was EXTREMELY informative and understood my painful foot ailment. I personally like supporting small businesses in the NYC community, but will now go out of my way to recommend this store to my colleagues and friends. Thanks Robert! read more

Probably the worst customer service I have seen in New York City. I went to return a brand new pair and they refused. The manager was rude and did not want to get me a refund. God bless online shopping! read more

I bought a pair of boots that were really tight around the calf. The sales associate was really nice, with his suggestion that leather stretches and my silly idea of losing weight I went ahead with the purchase all cash on a Thursday night. The nex day I tried the boots again and they were just too tight so I decided to return them , it was raining so I opted to go the next day. I only tried them on in my house for less than 5 minutes. When I came back to the store, the manager accused me of having used them. I had to put them on to show her how tight they were and even after she agreed to give me back my money she emphasized that they were used. I think it's a trick to avoid returning any money. I will never buy there again. read more

S---------L---------O----------W and lackadaisical, surly service, by FAR too few people relative to the size of the store & number of customers (which was not even that many), which wasn't helped by one of the two salespeople saying he'd help me but then going behind the counter and standing there staring into space for fifteen minutes. I wish this business ill and look forward to its overdue demise. read more

These guys are GREAT. Went above and beyond to get the style and size of Fit Flop that I wanted. Then - after I wore them only at home for about a week to try them out, and discovered that there was a slight damage to some of the stiching - they exchanged them without hesitiation, although the truth is that the bottoms ended up being pretty worn and unsellable (even tho i just wore them around the house). They totally didnt have to do that, and be out of pocket the cost of the shoes. Gleb was the one who helped me the most and couldn't have been nicer. For these kind of shoes (dansko, mbt, fit flop, etc) i wouldnt go anywhere else. Better prices than online and no shipping or waiting. read more

-Around the corner from work - Buy 1 get 10% off -Buy 2 pairs get 15% off -Buy 3 pairs get 30% off -Wide selection -Immediate service I bought a pair of white Pro Keds for my Vegas trip for $35 while other stores in the area wanted to charge me double that price! read more

My fiancé and I Orva on a Sunday to get Sperry boat shoes for our bridal party. We purchased two pairs for him and three pairs for groomsmen to wear to our June wedding. Two pairs needed to be special ordered due to the store not having their sizes. We were told that the shoes should only take five - ten days to deliver. The store manager knew that they were for a wedding and was very nice. He did give us a small discount off of the pairs we carried out. However, for the last two weeks we have stopped in and tried to get a status of the shoes by phone. Yesterday, we went in again and the manager said that the color was discontinued. No apologies, just very matter of fact - and went on to say that he had found this out on Thursday. Here it is now Sunday. If he knew it was for a wedding in a week and they had my credit card information and phone number why did no one call us. We had already spent close to $400 in his store. Now two of our groomsmen are wearing a different color of boat shoes which we bought from Sperry.com, not from Orva. They stressed out an already stressed out bride. read more

Bought a pair of boots here in February when the rain and snow ate through my sneakers. That was a bad decision on my behalf. The staff were patient while i tried on several pairs, walked around the store, and shuddered when asked how much each pair cost. One lady tried her damned hardest to sell me a pair of Hunter boots, not knowing that most people give up their food for a month just to buy a pair of those. However, i really needed a decent pair of boots- it was madness outside. Settled for a $90 pair of purple north face winter boots. My feet were so thankful! This Place is good for those occasional shoe splurges. At the checkout i saw Huf socks, 3 for $16.99... Im sorry, but no matter how "cool" you think huf socks are, im not paying that kind of money for freaking socks!! read more

While walking around New York, my flip-flop broke. I hurried to this store thinking I would at least find a decent, cheaply priced flip-flop to hold me over. Nope, I was wrong! Not a wide selection and over-priced to say the least. I finally ended up buying something off the clearance rack. Saw two sales women standing around talking, but they helped once I asked and was very nice. Like I said it was an emergency and couldn't afford to walk the New York streets barefoot. read more

Boo Hiss!!! Orva has stopped carrying size 11 in most women's shoes. This is odd, as the number of women using this size is increasing. I used to buy two or three pairs of shoes a year at Orva for myself, and while I was there i'd pick up sandals and sneakers for my children and maybe boots for my husband. That is now over. read more

I signed up for yelp today for the sole purpose (ha, no pun intended) to write a review of Orva. After months of suffering with horrible plantar fasciitis and bone spurs in both feet I went to a podiatrist on 86th Street. He was wonderful, diagnosed me and prescribed a treatment regimen. Right afterwards I hobbled over to Orva in hopes of finding shoes that wouldn't pain my feet. I'd been wearing Dansko clogs but even those had begun to bother me. At Orva I met Robert, the manager I believe, I told him my problem, he measured my feet and provided me with the perfect shoe. Never in my life have I spent so much money on a pair of shoes but, as Robert said, you don't want to mess with your teeth, eyes or feet - we need to keep 'em forever. Robert spent so much time with me (although he was called away many times to deal with other costumers) he recommended both the very expensive shoes and less expensive Birkenstocks, I bought both. The Birks I know will be fine. But as I'd just spent $250+ plus on the others I was wary. Robert guaranteed me my feet would feel better with these shoes and told me, and I believe him, that if in a month I didn't feel better I could return the shoes. I don't think I'll have to do that . . . Last night going home and this morning coming to work I was able to walk without pain. Miraculous! If you have any problems with your shoes or feet. Go to Orva and ask for Robert. He will cure what ails you! (btw 4 stars as I did have to wait a bit between trying on shoes and Robert being torn away to deal with others in pain . . ) read more

Just received boots from amazon and Orva was the seller. They are Bearpaw faux fur boots...the color of boots dont match eachother...why would they ship a customer boots that dont match?? Buy a lot on amazon..never had a problem..won't be buying from this seller. read more

Big difference between the 86th St. store and the Lexington Ave. one. After quite a few unsuccessful visits to the 86th St store -rude, disinterested and unhelpful sales associates I didgoto the Orva on Lex...what a difference! Complete opposite and a pleasant shopping experience. read more

I needed boots and visited with trepidation after reading reviews. The sales person got me two pairs of boots to try so I did receive service. I found the same boots online from the manufacturer on sale so decided to return them to the store. I almost felt guilty until they informed me the pair I returned was a size larger but the box was marked my size. They were pleasant about accepting the return and I was careful to do so within their 7-day period. We do need brick and mortar stores in order to see and try things on, though I'm increasingly making online purchases. read more