I just came back from this location to do an online exchange. I AM HUGE ON CUSTOMER SERVICE ..THEY…read moreWERE EXTRAORDINARY. Efficient, kind..and very helpful..This one is kind of huge...I'm just delighted because nowadays (at times) you don't see this level of customer service. I had a complicated return; they were so patient ..it really made my day ..I didn't buy anything in the store ..Again a reasonable size for the UES.. I just wanted to say Thank you to the team in the front that helped me today ..and the gentlemen that came to help with my Klarna order :.lol

Nike Upper East Side was a great experience today. Just as I was told on Monday when I was there…read morethey had all the new Women's Nike Zoom Pegasus in all sizes and colors. I was assisted by Jason who greeted me when he unlocked the door. He took me through the complete purchase process. He told me the benefits of the rewards program if I sign up for the email. Today I saved 15% on my total purchase. He also said I have 60 days to return them if I don't like them. Excellent information. I'm definitely returning to this Nike Store when I need new shoes.

While I usually buy my shoes through Amazon, my wife needed some socks so we stopped by here…read more She found socks and then we started looking at shoes. THey have a machine that scans your feet, which I thought was pretty cool. The staff were friendly and helpful without being pushy, my wife found a pair of shoes, tried them on and they fit perfectly! While they were a little bit more expensive than online, I appreciated the personal service from the staff. Great experience and my wife is happy with her socks and shoes!

Came here on a Saturday afternoon and had the most lovely experience. The staff are incredibly kind…read moreand super attentive. The store was relatively busy but trying on and checking out was quick. The inside is super tidy as well and they can take your shoe size if needed. The lovely staff make it easy to shop!

Fleet Feet Upper East Side is my annual go to shoe store for my workout shoes. Amaury was so…read moreexcellent listening to my activities walking and suggesting I stay with the shoe brand and style that is currently working out well for me. He was attentive, professional and I was out of there in no time. I find Fleet Feet to be no pressure shopping and decision making. Amaury also told me they donate or recycle old shoes. I'm very very happy to have that information. I'll definitely bring my old shoes back here. If you liked shopping at Jack Rabbit you will enjoy shopping at Fleet Feet. They have a rewards program too but I don't buy that many shoes! I am wondering about a commuter tax added to my purchase. I'm definitely going to ask them about that! Never heard of that before!!

I like this location better than Columbus circle flagship because it's more intimate. Brian was a…read moregreat, I received a high tech foot analysis and found out I was wearing the wrong size shoe then purchased my Brooks. It's not a transactional sneaker shop like the generic ones you actually learn something about feet here!

I have purchased several dozen Arche shoes, sandals, and boots over the years--from the New York,…read moreLondon, Paris, Bordeaux, Barcelona, Madrid, Rome and Florence. I would have said this was a good brand until I found out that Arche shoes can die! Here's what I was told: "Some of our shoes are made with Lactae Hevea soles, which come from hevea milk--a natural material that provides incomparable comfort and elasticity to those wearing Arche shoes. If the shoes are stored in a non-ventilated area and not worn, the hevea milk 'dies' and begins to dry, which causes the cracking effect you are experiencing." - Catherine All of my shoes are well ventilated and carefully taken care of, yet only Arche shoes has suffered sudden death. I never saw any warning about this at any of the stores I visited. Do you recommend I organize an Arche shoe burial service on social media?

I normally buy my Arche shoes online. The color and size I wanted was unavailable online, so I…read moreemailed Arche. The response from Arche NYC was fast. The manager help me get what I wanted. Delivery from the NYC store was quick. GREAT SERVICE !!

I love the Clarks brand. However, as a loyal customer it's…read moresad that they make a sandal you have to throw out after 1 year. I bought my first pair of cloudsteppers in Summer of 2024, same style as picture in blue with the same issue. The sole cracks after 1 year. On 7/27/26 I bought (2 more pairs of Cloudsteppers, 1 in blue (again) and 1 in beige (see picture) I threw the blue pair out and will have to do the same for the beige pair. I have problem feet and need a comfortable sandal, especially given the fact I take public transportation in 2 states. The comfort of my feet are paramount. I bought all 3 pairs from Macy's who this year gave me a break and I had to buy another brand, I bought TEVA. They are comfortable enough but not a cloudstepper for sure. I called customer service for Clarks's filled out a contact sheet with a picture of their defective shoe. Clarks customer service will not at the very least stand by the brand to offer me a discount at the very least if I were to purchase from them online. That I told them is poor customer service, that they don't stand by their brand if not bought from their direct store or online.

Clarks has always been a brand I trusted for a long lasting comfortable shoe. I sure hope this…read morelocation is still open since I haven't been in here in a while. I've been wearing my ankle boots for years. I ended up putting an insole in them for added comfort. Sometimes I wish I needed a new pair because I've had my eye on their classic styles for a long while. Customer service isn't a pushy and overselling type style. I always enjoy my browsing visits. I'm recommending you visit when you need a reasonably priced comfortable shoe.

!!soo happy 34th st DSW will be closing soon!! This store is…read morea disaster and it's finally closing down,thank goodness shut it down for good. The store is dark and smelly the managers are clueless and the work environment is toxic and abusive. If you know anyone working there protect their mental health because they are not safe working there. Goodbye 34th st DSW,nobody will miss you.

DSW is great for certain sizes of shoes. My daughter has small feet and really makes out great…read morebuying shoes here. She also has the rewards program discounts. Yes folks she buys a lot of shoes!! As for me I've gotten lucky a few times. My size shoe is very common so frequently sold out. I've given up and just go elsewhere paying full price. If you love shoes I recommend you shop DSW and definitely join the rewards program!!

I Love this shoe store, I Love Mephisto Shoes! Great Style in a comfort shoe! They are made very…read morewell and durable! The sales people are always very helpful. I never thought I'd find such great shoes again after 'Turnpike Comfort Shoes' in Queens closed! I have been more than pleasantly surprised! If anyone would tell me I could wear 'sneakers' for special occasions, I would not had believed it. They wear so well, I am so happy with all the pairs I purchased!

I was shopping for a suit...I was window shopping in a store next door and stumbled across…read moreMephisto...I decided to walk in...I am so glad I did. Ahmed was so helpful...courteous..knowledgeable....I told him what I was looking for...dress shoes...I have wide feet which makes shoe shopping difficult. Ahmed guided me through what they had in stock and found me the the PERFECT shoe. I will definitely be back!!!!

Caring service here. Very nice shoe store. I've bought many pairs of shoes here. This store is a…read morestones throw fe the subway, both at 59th street and Lexington ave and 63rd and Lexington.

I ordered under armor tennis shoes and got dr scholls sent instead, I ordered off of Amazon. Plus…read morethey kept putting off the order

I was in the area to visit Alice's Tea Cup & stumbled into this location, I used to shop them in…read moremidtown east but that location on 36th street closed. Well this location blows that tiny store away, so much more variety and options! They have expanded their accessories & clothing variety vastly. So many cute dresses and blouses. I ended up purchasing some cute stuff for Coachella & the sales people were very knowledgable & fashion-forward. I was even offered a drink or glass of water from their new flower wall bar. Check this store out it's really cute!

So, firstly, I want to say that this place did intrigue me, and I am VERY picky when it comes to…read moreshoes. Because of this, I will give 2 stars. Now moving on to why 3 stars have been knocked off.... The customer service here is absolutely HORRENDOUS. I was looking at a pair of "creepers" that were absolutely beautiful and was about to ask if they have it in my size when I was rudely approached by a saleswoman (didn't catch her name, but she was in her 40's, I would say), who exclaimed "Um, that is our display!!! You can look at those shoes here!", as she waved her hand to a shelf. Her tone was so horrible that even her colleague, who looked a little younger, started giggling and smirking. I immediately walked out, took three steps down the block, only to think to myself to go back and let her know that I did not appreciate her statement, her tone or the way she handled herself in any means with an interested customer. When I did, she quickly put on a fake smile and passive-aggressively stated "Okay, have a nice day!", as she exaggerated a wave at me, with her friend trying to hide her laugh. Pretty sure I graduated high school years ago... It's unfortunate for the store to be represented like this because my friends and I have been coming here for a while because it's a nice shoe store that is right in our neighborhood. But after this incident, we will all be taking our business elsewhere...

Love. Found my favorite shoe store Midtown East and bought a few pairs of hugely discounted boots…read moreand a pair of sandals as a happy vaccination, spring break and stay-cation gift to myself. I am looking forward to sporting my amazing boots in September when I anticipate things will be more normal and I will be capable of wearing a heel again. Boots, boots and more boots! I love boots, and the selection here of amazing, well made leather boots, from classic to edgy, ankle to calf length boots is amazing. The owner Evan selects the materials and designs of the boots and bags, which are uniquely beautiful. He was friendly, attentive, and wonderful at quickly assessing my likes and preferences and making recommendations, then bringing out boots to try on. While I was not planning on buying any shoes when I stumbled upon this gem-store on my long walk, I was so enamored I ended up buying one pair, then returning later that day to purchase the other three pairs of shoes that I didn't want to buy on impulse. The quality and prices could not be beat! (All boots are 50 percent off now, a steal for the quality!) And I decided that I (and everyone) deserve a post quarantine "I am vaccinated" treat as we are able to start walking and getting out! They also have a wide selection of heels and sandals to choose from, casual and formal, and pretty handbags and clutches. Loyal customers visit and place online and phone orders from all over the state and country, and with the wonderful selection of footwear and Evan's outstanding service, I can see why. Love this store, and definitely plan to return.

the best shoes, i use the same boots every day, exceptional quality. i need to go to buy a new pair…read morebecuase i don't want to use any other shoe this winter