I just got back from another sneaker hunt at Eneslow Shoes on the Upper East Side. It is a "hunt"…read moresince I have very flat feet, overpronation, and my needs usually change every few years. This is the second time in a few years that Patricia Jimenez helped me get a perfect shoe with the perfect fit. Patricia is very attentive, communicative, and caring, all wrapped up with extensive experience. Patricia spent over a half hour carefully selecting several shoe options for me, which resulted in another great find and perfect fit! The store itself has great staff, the same prices you would get elsewhere in other physical or online stores, and, at times, a limited selection( which is why I could only rate it a 4 star). My wife shops here as well for her nurses shoes for wearing at work in the Operating Room. The service from staff like Patricia is the reason I shop here!! Keep up the great work!!

I had a very negative experience in this store. Came to have my orthotics refurbished. I wasn't…read moresure at first if I needed simply that or a whole new pair, but I left a 100$ deposit on them anyway. First mistake. Subsequently I sat down and thought about it for a few minutes. Finally, feeling much more positive, I got up, went back to the counter/register, told a man--someone other than who I'd paid the first hundred to, "Why don't I just pay nearly balance, " or something to that effect, and handed over another hundred dollar bill. Second, big mistake. My last mistake was not checking my receipt after they handed it to me. I only looked at it the night before picking up the orthotics and was very unsettled and hardy slept that night. Because it said my balance was 125$, not having credited me with the second hundred but only the initial 100$. Instead of 225$, 325$ was the amount I ended up having to pay. But, hey, I assumed I was dealing with (mostly) honest people. Stay away from this store. Instead, find a good honest podiatrist, and if you need your orthotics refurbished, the HANGER CLINIC at 210 e 86th does that service and does a superior job. (Except you need a prescription, which is why I went to Eneslow.)

This is a great place for runners to get detailed statistics about their feet width, length, and…read morearch in order to get their own fitted running shoe. You can request to scan your feet using their 3D foot scanner + their rubber pad walkway that analyzes the pressures of your feet when walking. I have been here numerous times to check out running shoes, gear, etc. Out of everyone I worked with, Catherine and Ray were the sweetest and the most helpful staff members! They were easy to talk to, knowledgeable in every running aspect, and very reliable.

The big issue here is the salesperson I keep seeming to get...didn't get his name and probably…read morewouldn't write it here, anyway, but mustache and running hat each time I've seen him... He might be knowledgeable but he's been repeatedly rude and...I guess "ungracious" is the best word for it. He has a problem checking his inventory and has now more than once told me something isn't in stock until he goes back and checks and lo and behold, it is. I made an online order too and came by to pick it up and he told me I'd have to wait 3 hours(!) for the order to process and that they didn't have the item anyway. Except then they did after I had him go back and actually look. All of this was done with zero apology and a patronizing attitude. Management should be working with employees on their bedside manner here, especially given that prices are at a higher premium than other places where a dude doesn't dismiss you at every question. Just go to the UWS location on 72nd where you'll get a much more friendly and competent staff to help you find what you're looking for.

Hermione and Lyne (the employees here) made our visit here absolutely flawless. Absolute superb…read morecustomer service. Although the shoes here are not inexpensive, the quality and attention of detail when it came to customer service made the shoes seem underpriced. If you are looking for the best customer service where the employees treat you like family, look no further. Naot is the place to be. Two thumbs up.

Exceptionally comfortable shoes! Cannot recommend highly enough. Wore my Okahu all over Europe…read moreand never once thought about my feet. Love them so much ordered two more in different colors. Great to have this store.

The only shoe I wear. Plus, exceptional customer service that goes the extra mile in providing…read morepersonalized customer service.

Love these shoes! These shoes are high quality, look beautiful, and most importantly are SO…read moreCOMFORTABLE! And given that every shoe in the store is $150, you really can't go wrong. Thank you so much Inkerman! My feet are happy!

I'm a loyal Hoka customer. I have purchased over 12 pairs. WhenI was walking down 5th and saw the…read moreFlagship I had to go in. I didn't really need new shoes BUT I really enjoyed looking at all of the other merchandise. I live in Missouri and don't really see the other items anywhere. I left with a crossbody bag and a tank top. I can't really say the service was great but I will say the woman at the checkout asked if I had an account and I did and I got 10% off. Not complaining!

While shopping for new running shoes late last year I saw that HOKA had a new flagship store in…read moremidtown. I'm not normally a HOKA fan but I figured I'd give them another try as some runner friends swear by them. The store was nice, new, and stocked with HOKA branded merchandise. Staff was ok but did not seem as knowledgeable as those at Fleet Feet and other running stores I shop at. Tried on a few pairs but this brand never feels right to me. Had to give it a shot, but not for me.

"Did you or did you not tell Kramer that I got my shoes at Botticelli's?"…read more - Elaine Benes, Seinfeld Well... I got MINE from Thursday Boot Company, and early indicators are great! da Scene: Was stomping around SoHo while visiting my recent NYU graduate daughter and saw the store, but didn't have time to stop in. Fast-forward to now and I wanted something to stomp around with on an upcoming trip to the EU. While I may buy something there (maybe in Firenze), I wanted something broken in for anticipated walking. Rolled the dice on 3 pairs (Premier and Legacy low tops) and landed quite well, with some help. da Shoes: They are BEAUTIFUL, tight seams, attention to detail. Breaking them in by walking around the house for the next few weeks in hopes they'll be ready for a EuroTrip ("mi scusi") soon. Fingers crossed and will definitely update after they been properly worn to see how they stand up. da Service: From arms length, customer service was GREAT. I didn't think to look them up in Yelp! of all places, I always think of food when it comes to Yelp!... I was surprised (and worried) about the CS comments. Speaking to my experience, I ordered my normal sizes (which are different for wide and standard). The order got here QUICK, a couple of days... they shipped out of Ohio (which is weird since no storefront there?). They were all a full size too small, so I sent them back (super easy online return) and received the replacements in the same quick turn-around. YMMV, but my online experience couldn't have been better! So... watch for an update in a few months and I'll comment on how they performed while traveling and how they're holding up. If they do well... BOOTS next!

After buying dress shoes from them and wearing them for one evening, I came home with significant…read morefoot pain. I reached out to ask whether a refund might be possible, but they declined and initially only offered 50% credit toward new purchases from their warehouse selection after returning the item, so not ideal. After a very long and stressful back-and-forth online (that I wish hadn't been necessary), they eventually agreed to offer store credit instead. Not an ideal experience overall, but I do appreciate that they ultimately made an effort to help. At the company's request, I'm updating this review to reflect that.

I bought my first pair of R.M.Williams boots in Sydney six or so years ago. I wear them often and…read morethey look and feel great. I haven't been to Australia since 2016 and though I've looked at getting another pair of these boots online this sort of investment isn't the kind I like to make without an IRL try on. Thus, when I discovered that R.M.Williams had a store in New York I was very excited. I finally made it down to their Spring Street outpost earlier this month. Corey was very helpful to me. He brought pretty much every brown boot they had in my size. I ended up with the Erica (women's) in tan but I was close to getting the Craftsman (unisex). A note on sizing: I typically wear a 6.5 (US) or 37 (EU) in most shoes. Corey let me know my current boots (Comfort Turnout, which are unisex) are 6 (US) / 37 (EU). I got the Erica boots in the same size but their women's shoes are a slightly narrower fit. Corey also said something that I agree with: the worst day for a pair of boots is the first day you wear them. Still, they looked (and felt) gorgeous in the store and I'm very much looking forward to breaking them in.

Spent a week in NYC to eat and shop. Pretty much did all the majors and remembered why I love…read moreBloomingdales. Was really trying to buy the best pair of Chelsea boots made and I did a lot of research. I was down to 2-3 places and left RM Williams for last. Glad I did. Destynie was amazingly helpful. She knew the line, knew what would fit me and was an excellent person to guide me through the process. She listened when I told her what I was looking for. I can't say enough good things about her and the store. I wish all the places I shopped had such outstanding customer service. Ended up purchasing Chestnut Brown Comfort Craftsman. This is not BS but when I slippedon the boot, I knew it was the one. It was a great fit, super comfortable instantaneously. Now that I am home and boots have arrived (had them shipped quickly in immaculate packaging). They fit even better than I recall. I have worn them daily and can't wait to grab another color.

Mario went above and beyond, the shoes are beautiful and comfortable which is a hard feat to…read moreachieve. I got 2 pairs of custom shoes, one had a slight fit problem and Mario immediately took care of the issue. It is beyond refreshing to see a company treat customers this way. I will be back again for sure and recommend anyone looking for a great pair of custom shoes to visit Mario at Awl and Sundry! Worth every penny and not nearly as expensive as you might think. Thanks Mario and team!

I have 3 pairs of shoes from this company and all are above and beyond. The Quality of the Shoes…read moreare very Comfortable to my liking. I am very satisfied with all 3 pairs of my Shoes.