If you go to the On brand store in NoLiTa and need help, ask for Pierre. While I ended up finding out the the brand wasn't "for me", they (unsure of pronoun) had me try on 5-6 pairs of shoes, listened to my feedback and concerns with each model, and curated the next selection to try, based on my feedback and how I wanted my shoes to feel, as I have a wide foot, and very picky about designs. They didn't stop looking for me, and persisted until they ran out of options in store. When I admitted I couldn't find anything I genuinely liked, would spend good money on, and would wear on a daily basis, Pierre told me it was absolutely alright, and thanked me for trying them on. They told me the brand wasn't for everybody, but appreciated me trying to find "the one". Really, genuinely, friendly and professional. 11/10 experience. read more