I have been to this location on several occasions. The staff has always been knowledgeable. When there is a sale, the prices are less, but no one who buys docs expects them to be cheap. Regardless, the value has never been location dependent. If you are looking see docs in person, try them on and buy them, you can accomplish that here. read more

Martens SOHO - Accessories Near Me - New York, New York

Inept from the manager down. I was next waited in line (nobody in front of my after a sale was made) and the sales associate walked away without acknowledging me. Then a guy walked up and had a person cut in front of me-like brought them up to the register in front of me to make a sale--also without acknowledging my existence. Then the other sales lady came back w a different customer who had to excuse himself to step in front of me so she could check him out. Then after the guy made his sale he magically saw me, I said it was weird to let 2 people cut in front of me while I was waiting. He lied to my face saying they were already in line...ahead of me...something I would've seen considering I have both eyes and both ears. Trying to gaslight about a line is hilariously sad and par for the course for his "customer service." He then played helpless when it came to helping me. I love the attitude of "we can't help you even though those are our shoes literally from last season." He couldn't look up my purchase bc they were bought at a diff docs store in a different state. Apparently dr marten has internet issues between states. The guy pretending to help me told to contact corporate , then offered no email or phone and told me to have a nice day. I'm literally wearing their broken shoes from their store. A cobbler helped me do a quick fix for free down the street. I don't recommend this store unless you like to be ignored then brushed off by jagoffs who think they work at Chanel and not Doc fuccciing Marten. read more

Kind and helpful store associates -- they helped me find the perfect size and shared great tips on breaking in the shoes. Really appreciated their patience and knowledge! read more

Martens SOHO - Accessories Near Me - New York, New York

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They sell a great fashion product but deliver a poor customer service experience. In an area where the median prices of a 1BR hits close to $2M, I expected more. I purchased my first pair of docs in 1994 during college and my second ones just this week. The shoes are still great but the sales pitch and delivery is fundamentally flawed. First off, the store is the incredible tiny with the sales footprint about the size of a small NYC apartment. There were at least 50 potential consumers plus another 10 staff in there. It's absurd. I know rent is ludicrously Expensive in this part of the village but corporate should upgrade. Doc Martens have rallied back onto the fashion scene in a big way over the past year and brand might want to capitalize by redirecting their strategies. Just a suggestion. Staff was ok...except for obnoxious young dude (up you know who you are). I even think upper crust sales management was frustrated at the lack of sales structure. The sales reps are obnoxious, lackadaisical , unmotivated, and improperly trained. I might purchase more shoes but give me a reason to walk in. read more

Martens SOHO - New feet toys. - Accessories Near Me - New York, New York

Great selection of styles and sizes. Knowledgeable and friendly staff. Can't ship/order out of the store. read more

Martens SOHO - Accessories Near Me - New York, New York

Do yourself a favor and go buy from a different Dr. Martens store. Everything was going great until it wasn't. The employee who was tall, skinny, had a tooth gem, brown skinned, curly hair, wearing the new pascal made in England dead stock boots was the most TWO-FACED person I have ever encountered! Such a fake person. Her attitude completely changed after telling her I was going to wait on purchasing them. She replied by saying "Okay fine you can leave now" and pointed to the door. She even went far enough to bump into me on purpose on my way out. Her coworkers were smirking at us on our way out after she bumped me. They should hire more genuine employees. I would give ZERO STARS if I could. read more

Martens SOHO - Accessories Near Me - New York, New York

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My daughter has been hounding me to get her a pair of Docs for a while now but I did not want to order online since I wanted her to try them on first so to the store we go. The soho location was easy to get to and plenty of street parking around on the weekend. When we first walked in. We were greeted by staff and she told us how store was laid out and please sanitize with the sanitizer provided by a touch less dispenser. Also gloves and masks was available if you need. The first thing my daughter was attracted to was the special edition hello kitty Docs. As we were checking them out, John comes over at the perfect time and asked if he can help. My daughter tried on both the shoes and the boots. John was an exceptional sales person. He laced up the shoes perfectly for my daughter to try and even asked her many questions to make sure it was the right fit. He provided many helpful tips on breaking them in and offered items that complimented the shoe. Normally I would find this annoying but the way John offered the items, it was more like tips and he did not push for me to buy them. We ended up with the Hello Kitty boots and even got a few additional items that John suggested. Even thought my pocket was hurt when we left, it was a great experience! I felt like I was part of a CC commercial where they list the $$ of the items you charged but the smile on my daughter's face PRICELESS...especially since she is a 2020 HS senior who missed her Prom and graduation. read more

Great location, all the latest styles, tons of great help working there. Very knowledgeable. Was able to get what I wanted in my size and boogie on out the door pronto. read more

Awesome shoes and good service! I've been wearing doc martens since high school and I haven't purchased a pair in four years due to the fact that I had three already. However, since there aren't any doc stores in the Northern California area that I'm aware of, I went in on a whim. I saw a few limited edition designs that looked cool and unique, something from a cartoon. But what caught my eye was an ankle boot red pair of docs with zippers and lace. The lace was obviously now just for show. The leather was that beautiful crimson red leather and the design I believed was called naturesse. They always fitted beautifully and docs are extremely easy to move in regardless if you broke them in or not. I decided to buy them and bring them home as an early birthday present to myself and I absolutely love wearing them all the time! read more

Martens SOHO - New docs! - Accessories Near Me - New York, New York

Pearl was amazing! About a month ago I thought I knew what I wanted and was going to just swoop in and make a purchase without trying the new shoes on but she explained how the Oxfords are sized a little differently. I almost made a HUGE mistake but Pearl saved the day! Thank you again! They fit like a glove read more

I would recommend this store to anyone! Great selection and kind and patient staff. Jordan in particular was a pleasure to work with. I wear a permanent leg brace and need to buy 2 pairs of shoes (one size 8 and one size 11), and Jordan was so helpful. read more

The tall white girl that's the manager is awful, I asked her a simple question and she offered no help instead was condescending and rude. How are you the manager and not competent enough to help customers? Seems like if you're a white European tourist she'll like you though. read more

Buying shoes online from Dr. Marten is a terrible experience. I ordered a pair of boots that turned out that they didn't fit me, apparently hidden away in their websites FAQs the shoes run bigger so they recommend buying smaller size (would've been nice to know at the time of purchase). Dr. Marten does not offer online exchange or exchanges for online orders in stores, the only option is to return the item and repurchase it in the correct size. Another issue is that the customer has to pay for the return, Dr. Martens will deduct $7 from your refund to pay for the shipping return which is crazy but what's worse is that the refund takes between 4 to 5 WEEKS! Lastly, they tell you to contact their customer support email and when you do, you will never hear back. read more

Dr Martens has been making amazingly wonderful quality shoes that represent youth culture for many years now. This Soho shop does not disappoint. Some people complain that their boots and shoes are expensive, but they will last you a lifetime if not longer. Many of us have Docs that are over 20 years old and just keep coming back in style over and over again. Paint them, refinish them, do whatever you will. Docs will always been cool and comfortable. This specific showroom is always on my go-to list at least once a year, preferably around August or September when the Fall designs roll in. Last time I was there, I bought some platform Chelseas and have been wearing them almost everyday since. Just like all Docs they look even better with age. Docs signature look is the yellow stitching around the sole of the shoes. Which has always been an eyesore for me because I wear mostly all black. So, I just take a black permanent marker or black dye and color over the threads whenever the yellow starts to show again. My only request is that they continue to add more feminine styles. read more

So I have a big show in NYC with my band BETTY next week and I wanted to buy some Doc Maarten boots. I went to the store in Soho and I had the best service by Juliet! She really took the time and care to help me find exactly the right boots to match my outfit for the gig. I will always go back to that store for friendly, great service!! read more

Came from the Herald Square store where the holiday shoppers took over the experience. Upon entering the Soho location I was lucky enough to be helped by the store manager Athena. Not only did she answer all my questions but also pulled additional shoes after my decision had been made, simply so I could be certain of my choice. 10/10 will be buying from this location in the future due to the easy experience and friendliness of staff. read more

Martens SOHO - Accessories Near Me - New York, New York

I got the best news today: Doc Martens is making vegan (no leather or animal product) shoes again. I was walking through SoHo today and walked by the Doc Martens store--where I'd never been before--so I stopped in. I stopped buying Doc Martens and started getting Vegetarian Shoes (made in England, not China) with the "Airseal" sole several years ago; I was actually wearing a pair of Vegetarian shoes T-straps today and pointed that out. The woman there mentioned they might introduce a pair of vegan Mary Janes for spring, which would be great, and I'm going to stop by there soon. (They have velvet Mary Janes there, but those are probably made with a leather inner sole or something, explained the clerk.) To tell you the truth, I wasn't clear whether Docs are made in England or China anymore; the sales associate didn't seem to be sure either. In any event, if you live in England, that's great: you can get your Docs repaired. For everyone else, you're sh!t out of luck, because they'll only re-sole the Docs of people living in England. Time to book a flight to England... read more

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This location was clean and had 3 people working the floor so every person got individual attention. Shout out to Jordan who was extremely professional, helpful, and friendly. He answered all my questions and provided tips for getting accustomed to my new docs. I wouldn't have believed he only started working there two weeks ago if he hadn't mentioned it to me. read more

Martens SOHO - Accessories Near Me - New York, New York

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I was taken care of by Brianna. She was so helpful, made me feel really at home. She was very informative and great communication. She made me feel really comfortable and was very attentive if I needed a different size or had any questions. Will definitely come back to this doc martens bc she made me feel so good and comfortable! Thank you Brianna you're a wonderful person Also a shoutout to Will for making me laugh so much ! read more

Athena is my hero !!! Was able to exchange a wrong size trying to break my first pair of Drs in for two months to no avail. She tried every store and we eventually found a great pair for the exchange. Athena deserves a raise. If it weren't for her I may never buy my second pair of Dr Martens. Now I'm sure I'll be back. read more

Will, Ashley, and Gio were absolute STARS. I came in on a rainy day looking to get my first pair of Docs (which is obviously pretty exciting!) and had one of the best shopping experiences I've had in SoHo. Will helped me pick out a pair, talked me through caring for them, and made sure I was taken care of. Ashley and Gio also checked in with me and made sure all was well. Beautiful store, fantastic team, A+, CANNOT recommend them enough. read more

Located on Spring Street in Soho the Dr. Martens stores staff is both friendly and knowledgeable. The well-trained staff possess a commanding knowledge of Dr. Martens footwear and are extremely concerned with helping all customers make the best selection. Dr. Martens are durable, high quality, exceptionally comfortable, and generally bad ass boots. I needed to pick up black boots and think I made the right choice opting for a pair of Dr. Martens from the "For Life" collection. All boots in this collection are guaranteed to be free of defects for the rest of your life and will be replaced if they are ever damaged, or wear out. These are the last pair of boots you may ever need to buy. read more

Reason #9567 I love living in New York. The only Doc Martens store on the East coast, and one of only three in the U.S.A. (the other two stores are in Seattle and Portland.) After ordering two pairs online, neither of which fit, I decided to stop being so lazy and walk down to SoHo...where I bought a pair in the store which fit perfectly and I love to death. They have a massive selection and helpful staff. read more

Very busy which I expected. Staff didn't acknowledge me for a while and the man that helped me get my size seemed like he didn't want to be there. But they did have a lot more to choose from than what I thought. read more

I was looking to try on a pair of "Guaranteed For Life" Doc Martens, but they only sold them online. When I learned of the SoHo store, I hurried down to see what was what. It was a great experience; the salespeople were all very helpful and friendly; I had a lovely british girl talk over my various options with me, giving me advice between styles and colors, before I settled on a pair I liked. I was/am very, very satisfied with the experience, and would gladly shop there again and again (although with lifetime guaranteed shoes, I may not!). read more

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What's up in this piece: Chatty Brittish dudes Skinny hipster sales peeps Tatted-up Brittish broads without bras on and lots and lots of dope Doc Marten boots/shoes I was asked 20 times, while walking with my Doc Marten bag, in SoHo, "excuse me, where's that store?" Yo Doc, time for you to move to Broadway. read more

I bought the Ali boot less than two weeks ago. After wearing them for about a week, the inside of the sole began to slip from the inside and peel away. When I went into the store a couple days ago to try to return or exchange them, but they wouldn't take them back. I didn't have the box, which is part of the return policy, but this was a quality issue on their part and they should have taken responsibility for it if they believe in quality customer service. The only slightly positive thing I can say is that the associate who helped me felt bad about saying no - I knew he was just telling me what his manager told him to say. So rather than making a scene at the store I decided to call online's customer service, who was much more understanding about the situation. I hate to say that it's an issue with the brand. I'm a college student on a budget and this pair was supposed to be an investment for the winter. I chose Doc Martens for their reputation and quality. However, I will probably choose to shop online in the future and actively avoid this store given my experience - it was a waste of time and money for a busy and broke person. read more

Doc Martens shoes and boots speak for themselves. They have a long, punk-tastic history in England and they're some of the most long-lasting shoes/boots you'll ever own. Hands down. If you've never worn Docs before, I definitely recommend coming to an actual Doc Martens store so you can be sure you get a good fit and great customer service - and you'll get both of those things here! I personally recommend Victor (big, tall, buff guy; can't miss him!). My boyfriend and I have bought 4 pairs of boots from him and he is always super-nice, quick, and knowledgeable. Whenever I'm in the market for new boots, I hop on the train and come here! read more

The staff here are so wonderful, I need to leave a review! I came in on a Monday afternoon and was helped by Marcus, who was super knowledgeable about all of the shoes, such as which ones run especially large. He was very friendly and patient with me as I tried on each pair like a million times and gave me advice for how to care for the shoes. Doc Martens tough, but also notoriously hard to break in. The return policy is 30 days with receipt, tags, and box if you change your mind, or even wear them around your home and they are unbearable. This store has balms you can apply to soften the leather and help with the break-in process, but in the meantime, ask for their FREE HEEL PADS available at all store locations. (I didn't know about this until I called the store today, with 3-inch blisters festering along with a determination to make it work...for fashion.) I'm not opposed to paying just a little over a hundred for a pair of versatile shoes (and outstanding customer service) that might last my lifetime. read more

Ok I work in SoHo and went for a walk and thought I would do some Back Friday shopping. This was a huge mistake until I walked in the Dr. Martens store on Spring Street. The store was packed but Cory came right up to me and offered to help, I knew what I needed for my 15 yo daughter (black velvet boots) and like magic Cory had the boots for me in hand. He could have walked away but he made it his business to see if I wanted anything else and even informed me of the Black Friday deals. I saw a pair of shoes for myself I forgot about because of the crowd, I told Cory my size and he suggested I get on the checkout line and he would be right back. When he came back with the shoes he inspected both pairs to make sure I was happy taking the time to get to know me as a customer even asking about how many Docs my daughter has. I don't post many Yelp reviews but I feel that Cory and Dr. Martens SoHo went beyond what I would expect on a normal business day let alone on Black Friday. read more

Doc Martens have a reputation for being durable and long lasting. This is not the case. My pair stretched out so much I can no longer wear them. This was after 2 years of wear. I reached out to the brand about the issue and they provided no help. They told me to go to a cobbler. Why spend $120 on shoes that won't fit in 2 years? I never will again. read more

Reuben is the guy in here to speak to. I went last month for a doctor's appointment around here and walked in th see that they have kids shoues now! UNfortunately, they have Burgundy, Navy, Black, Black/Floral and Hot Pink. Looking that I was looking a little more fun for my four-year-old boy other than colors he is going to be sitting in for the rest of his life. (blah) I will wait for others near the holidays. The store is clean, neat, and the staff is friendly. I had purchased one pair of Dr. M's for myself last year. So for me to go in now and the guy that sold them to me still remembers me is pretty amazing. :D read more

They are amazing, they helped me get the correct sized shoe because my first pair from the Brooklyn location had a defect, the zipper kept going down and wouldn't stay up. The Brooklyn location had white workers that were very snobby towards me and did not want to help since I am a young black youth. The Soho location has more people of color workers and are more inclusive with their staff, I love them and they're gentle and kind people. They make me want to buy more Doc. Martens! read more

Shoe shopping is not really my idea of a good time, but my experience at Dr. Martens SoHo was exceptional. Khloe helped me find exactly the sort of boot I was looking for and had the most positive attitude the entire time. Love my new Docs. read more

Walked in with my brother to get a pair of these awesome boots and the service was great. No complaints read more

The awesomest Docs store you will find-there is nothing pretentious at this place-I usually order my boots online but was having a difficult time with my super small feet-so Went in for a visit and found that the people are super nice without being pushy or rude...they are honest as well if something doesn't look right they will tell you and I walked out with 2 pairs...I haven't had a better experience shopping in a long time. The store is a little small but well stocked with all kinds of goodies...if you need boots for a lot of NYC walking stop in for good shoes and even better service-do what I did bring a friend :) read more

Horrible customer service. I wondered around for 10 minutes and then finally helped myself after being over looked by 4 employees.

BE WARNED! There boots made in the Laos factory have a very different fit from the ones made in China. I bought a pair not knowing they were made in Laos. The sales associate assured me the boots would break in and fit perfectly. A few months in, they still hurt my feet and some of my toes are bruised. One of the sales associates told me about the factory differences and when I tried the same exact boot but made in China, it fit perfectly. The company won't let me exchange. So much for quality and legacy expected from Dr. Martens:( read more

I don't know if I came on a bad day or they really just have awful customer service but the staff we encountered was a racist. I came with my mom (we are both chinese) My mom asked a pink haired girl if they had a shoe in a size 7, she replied "I don't speak chinese" but my mom spoke in English, she has been in America for over 15 years and her English doesn't have any major problems. Fine whatever, I asked a staff for a pair that I liked and she was nowhere to be seen for probably 15 minutes. So I ended up asking the pink haired girl because I had thought that first girl wasn't going to get my shoes. The other staff that I had asked initially had finally came upstairs with my shoes, then shortly after the pink haired girl sees I'm trying on the shoes I asked for and says to me pretty aggressively "why did you ask me for the same pair of shoes if you had already asked someone else?!" I explained to her but she didn't listen. If it was any other shoe I would have just simply left and not bought it, but since I had my eyes on these for a while I decided to buy them anyways. Some advice for the pink haired girl, don't get annoyed or irritated at customers!Would not come back again. read more

Definitely in the spirit of genuine, retail exchange. Some old school salesman sealed the deal.