Great brand!!!! very receptive with matters consistently, always stocked with products im looking for and very grateful that there are still brands that stay true to the retail market. Loyal supporter indeed!!!!!!!!!! read more

Extra Butter is one of those stores that just gets it. I grabbed a North Face mesh shirt, some Patta jeans, and an Extra Butter Essentials brown tee, and I love every piece. The mix of brands is fire, the quality is legit, and the prices were better than I expected. Shipping was quick, everything came in perfect, and the whole experience was smooth from start to finish. It's rare for an online order to feel this easy and actually deliver on style, quality, and price, but Extra Butter did exactly that. Definitely shopping with them again. read more

Ordered a sale item online. Value was too good to pass. Order came as described and on time. Overall a great experience.

I'm always in the area but have never went inside/ I went inside to see whether they had any Vanson jackets in the store but I did not see any. However, despite me walking all the way to the back and forth twice-- I was never greeted or asked if I needed any assistance. I know sometimes to get good sneaker releases but I saw nothing that caught my eye, on that end, either. I didn't spend much time inside the store but I didn't see anything that would make me think I need to return any time soon, either. read more

Amazing products. Amazing service. These guys and gals are my go to for rare sneaker finds. They are top notch.

Best in the business!! They put a card inside the package showing love ! Thank You it's hard to find small business' that appreciate a customer now a days ! read more

The variety, quality and communication from Extra Butter is top notch. I was really looking forward to receiving my shoes and once I got them I wasn't disappointed at all. In the past I have purchased shoes, clothing and accessories from them and will continue to in the future. read more

From my experience, Extra Butter never let me down on exclusive and fly gear. Whenever I place an order from them online, I get product within a few days. I don't live in NYC anymore, so I wish they would open up a spot in Miami, FL. read more

I purchased a sold out Adidas collaboration item. First, the price was at cost while all the other sites were marking it up. Second, it was shipped almost same day. Lastly, it was protected and the product was not dented nor damaged. Perfect condition, and it was something that could have easily been damaged if wasn't packaged properly and with care. read more

Stepped into this beautiful shop. The atmosphere was a vibe and the service was great, they let you shop. Didn't purchase anything but I loved the variety. Very clean and upscale. The value of the items are worth the purchase. read more

Extra Butter - Inside view - Shoe Stores Near Me - New York, New York

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A good place for hard to find or unique street styles. Packaged well and tracking was useful.

i loved them UNTIL..... until i needed to return something. then they informed me that even though my item was only delivered YESTERDAY, i'd missed the 15 day return window-- which DOES NOT START when you actually get the item, BUT THE DAY YOU ORDER IT. so the three or four days of processing time before the item ships? that's part of the window. the shipping time? that's part of the return window. so once you order it, by the time you get it, you can't return it. THIS COMPANY IS SHEISTY AF. I'll never order from them ever again. trust, if you can get it somewhere else? DO. it'll probably be cheaper and offer better service. AVOID THIS COMPANY. read more

Extra Butter has excellent service I purchased from them twice and no complaints fast shipping they don't mess around they get your order shipped out to the customer fast wish they can bring a shop to Florida in the future please keep up the great work you guys are doing over at Extra Butter thank you read more

Excellent customer service and great selection of fashionable products. This was the only store in the US that I could find the shoes I was looking for. read more

Read some reviews and was a little skeptical but I have to say I had an awesome experience. Order 2 hard to find shoes and they were shipped quickly, well packaged and I got them at retail!! Will definitely add them to my goto list of places to shop for sneakers!! read more

Needed shoes to ship out Monday to deliver Tuesday. Check and check. Spoke with customer service and they were so attentive and helpful and ensured my needs were met. Shoes shipped out Monday and delivered Tuesday. Truly a blessing of a business in fashion. I've been shopping with EB since Rockville center days and they've improved so much. Grateful and highly recommended 100. read more

No judgement vibes and all welcome to the store. You can find woman's clothing and men's clothing . Woman section is very small but it worth to step in. New clothes come out every 3-4month. it's located Infront of M15 and B39 bus so you can go to East Village from there or Williamsburg easily. If you're going to Williamsburg (nowadays, pop shopping area) you'll need to cross the street. read more

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My 1st order was canceled for no reason My 2nd order finally arrived and the Born Again Christian Doir hoodie was used! It had lint balls all over it and the tag and label were tampered with. So pretty much it's fake! I have walmart hoodies with better quality for this big price. Disappointed. read more

Extra Butter - What's up with the label? - Shoe Stores Near Me - New York, New York

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Online Review: Customer service went above and beyond to help resolve the issue when having order placement issues. They shipped the order fast after resolving the issues. read more

While the staff was attentive with getting me an alternate size and providing insight on which size to get (like opting for a larger size to help limit creasing of the material), they boxed and sold me the wrong size. As in, the box said one size and the shoes inside were different. Not a big deal since I live a few blocks away but I see tourists in there all the time! How do I know? Trust me you can tell LOL. Anyway it would suck to be visiting and not be able to easily exchange them. This is also weird to add but I feel like I wouldn't have written this silly review if they apologized and offered me a piece of the (free, if you ask. From what I've seen.) candy behind the register. Idk I was slightly miffed but it's all good. Might ask for a candy next time. read more

I got a great pair of New Balance sneakers at a great price and they were shipped in 3 days!!

I wish I could give them negative stars. Their customer service is horrible and basically non-existent. I won a raffle for some $150, PLUS $15 shipping Air Force 1's on October 6th, was told I would get shipping updates ASAP, I never did. Reached out via email and was given a very generic response - "we are behind on fulfilment and some customers are experiencing unacceptable delays..." They also stated in the email that "remaining outstanding orders should be out within the next few days." So I waited a couple more days and still did not receive any updates. Contacted them via Instagram Tuesday October 11th and they gave the same generic response and stated that they are "making steady headway so we should have your order out in the next day or two." They were also VERY generous and offered me a 10% off discount code for my next order. I was definitely dissatisfied with their response and peace offering, but I decided to just keep waiting, since that's all I could do. I waited until Friday October 14th for an update, and still never received one. I contacted them via Instagram again asking for an update, never received one. On Saturday I contacted them again via Instagram and asked them for a refund because I was just tired of waiting and didn't even want the shoes anymore. Still have yet to receive any responses to any of my messages. I also tried calling one of their locations today October 17th, and of course received no answer. I try to be as understanding and as patient as possible, but the lack of communication is so frustrating and so unprofessional. Don't give me false hope that my order will be shipping soon, when you guys obviously have no intention in doing so. I definitely do NOT recommend purchasing from this business, especially purchasing online. Don't waste your time or your money. read more

Extra butter is a notoriously sketchy sneaker store in the LES. W's from this location are practically unheard of and whispers of backdooring have grown into loud rumblings. It's a common occurrence to hear people discuss the flagrant and conspicuous practices of extra butter, which was why I was surprised to check my email and see a special invitation to pick up some Jordan 11s at extra butter. I take the walk and upon arrival I was surprised to see the condition of the store. It seems kind of musty dusty and dilapidated. It smelled old, and their theatre style chairs (which are kind of just in the way, and mess up the flow of the store) were visibly deteriorating. They don't have much of a selection to begin with. A lot of hypebeast basics (oh wow stone island sweatshirts!), and GR sneakers nobody picked up. The employees (like most sneaker store employees in NYC) act disinterested and behave like they're the doormen at some elite nightclub (gear checking you and judging you on your fit) I think actual product knowledge would be a great addition to whatever if any training they receive before going out onto the sales floor. Anyway I show them my raffle email and wait, and wait, and wait. Eventually they let me know that the 13 was gone (backdoored to a friend) and the best they could do was offer me a 14. It was insulting at best. I would avoid this store all together if you're looking to enjoy your shopping experience. read more

Extra Butter - Still somehow left empty handed. Not even an apology. - Shoe Stores Near Me - New York, New York

They played harsh hardcore really loud the entire time we were at the store. Almost seemed like it was on purpose to make us leave. Either way, really inconsiderate and felt like the most unwelcoming space. Not coming back read more

Came in here to browse and look for some cool New Balances :P Even though they didn't have my size - ALL the staff were so helpful and courteous. About 3 of them helped me and my group of friends. Nobody was short or curt, unwilling to help or look up sizes and offer help. Really impressed with the customer service here :) Will follow them on IG and hunt for cool tingz and bargainzzz! read more

I received my order. Somehow UPS didn't really update shipping information until the order was out for delivery, which is very weird. The status changed directly from "Label created " to "out for delivery". Extra butter's customer service also replied my questions through email two days later. I wish they would respond more quickly in this case and picked up their phone to talk directly. It would avoid so much misunderstanding. read more

Decided to check this store out in person. I have ordered from them online and brought sneakers. Aesthetically this is a nice place and a cool play on the concept of it having a concept of a movie theater. I did think that it would be bigger and have more to offer. The staff was nice and helpful. read more

Extra Butter - Shoe Stores Near Me - New York, New York

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Cute store. Love the signs before entering! They have a concession stand with drinks you probably won't find elsewhere in the city. Cool shirts up front. Went in briefly because I won a raffle. Staff were welcoming Will come back to check their clothes & sneakers further. read more

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I had the pleasure of working with Karin, she is amazing!!!! She should totally be running the place with her knowledge of sneaker culture and street wear. read more

Extra Butter - Shoe Stores Near Me - New York, New York

We came into this store so Farabe can check out the goods. Personally, I have no sense of fashion but, I do love snacks. While Farabe was looking around I was talking to the person behind the concession stand. They were very friendly and explained why there was theater seats and the store layout. I ended up grabbing a bag of caramel popcorn for $12 for my mom. I might visit again if I need popcorn or a gift for a fashion forward friend. read more

Purchased one pair of vans off their website and was charged 3 times for the shoes as well as 3 times for shipping, total was over 300$ for a pair of 130$ shoes and when I contacted customer service they told me the shoes I wanted were already sold out , and that the order wasn't processed even though I had already payed . Very sketchy that I was charged multiple times for something that wasn't even in stock to begin with . Complete waste of time , they refunded my money eventually but it's not worth the headache . Maybe the brick and mortar is better but I wouldn't recommend the website . read more

Ordered online, total run around between them and ups to do a simple shipping address change. Neither company responds in a timely fashion. Absolute shit show over something that should be a quick fix. Will never order from them again. read more

Extra Butter sells some fantastically curated items and I ordered one of them. It arrived fast and extremely well packaged (which was important since the item was fragile). The item was completely intact but there was an issue with it due to a manufacturer defect. I notified Extra Butter and they responded quickly and we discussed the issue and they provided me with multiple options. I selected one that was best for both of us and when executing the option they even went above any beyond what we had talked about. Amazing. So the moral of the story (review) is that true character is not found when shops just sell you an item and send you on your way. True character is shown in how that shop deals with adversity and issues and I can gladly say that Extra Butter went the Extra mile. read more

This is the sneaker store that the LES needed for a long time. My go to sneaker store for all these years has been Richie's on Delancey. It's still pretty good, but this store offers something different. Inside, you will find cinema style seats and concessions toward the back of the store. The concessions range from cold brew coffee to ring pops. Additionally, they have solid perfume from Japan. The selection of sneakers is amazing. They have different styles. I have been fortunate to purchase two styles, which have both been head turners. I literally have people asking me where I get my sneakers each time I step out of my apartment. The five star experience comes from the people who work here. They are all very nice and helpful. They definitely know their brand knowledge and can help you with your sneaker needs. I live around the block from KITH and although that's a known sneaker joint, I would rather travel the distance to this shop. read more

Cool NYC boutique! They have such a cool concept from the movie theater style front room to the red curtains and old skool movie theater seats. This store is unique and one of a kind. Not to mention the dope clothing and sneakers you can get. I recommend this spot as one to definitely check out! read more

This place is dope. I love the set up and their stuff is on point. Their shoes and hats are crazy. They're lined up on the wall and was seriously from the floor to ceiling. The sock selection is my favorite. They're some really unique finds. Clothes are quality, and it's well displayed. read more

Extra Butter - Extra Butter NY - Shoe Stores Near Me - New York, New York

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Mix of trendy new shoes and clothing. While could find the stuff at Nordstrom or Sak's this is well curated and do not have to deal with the rest of the department store. read more

Extra Butter - On running roger Federer shoe - Shoe Stores Near Me - New York, New York

Ordered from Extra Butter for the first time. Had a small issue with the shipment, reached out to them to figure it out. Extra Butter Responded to me in a matter of next day email, and went above and beyond to explain to me the issue and also solving it! Happy with my order, and Couldn't be more pleased and happy with their support when it was needed. Will definitely shop again! read more

I had a very bad terrible experience there today the sales rep was very rude and racist I used my Apple Pay she asked for id then preceded to write my id down I asked why was this happening and told me this standard procedure in all the big stores not knowing I'm a personal shopper by trade and this never happens I watched her take 3 ppl and none of this occurred I pointed that out and said I could pay in cash this rubbed me such the wrong way all never shop there again read more

I am trying to receive a refund for a faulty product but they arent responding now and arent taking m side of the story. I ordered two Nike tech pants and both the zippers failed after one use. They have stopped contact and accuse me of wearing the pants multiple times even though I returned in just 2 weeks read more