These guys are amazing! I've won two raffles so far. Both shipments arrived unbelievably fast and were packaged with care. Extra Butter will always be my first choice for purchasing apparel and sneakers. Love their team! read more

I won a sneaker draw online for two pairs of shoes and had my credit card automatically charged. No big deal as I guess that's their system. However, I called the next day to see if they could combine my shipping for the two pairs. It doesn't make sense to charge a customer $15x2 ($30) for two pairs when they are being shipped at the same time and going to the same place. After calling the store, the employee just said to send an email as there is nothing they can do at that level. So, I sent an email but so my received a generic response that someone would reach out the same business day. I never received a response, so I reached out via Instagram. STILL, no response and both $15 shipping charges remain on my credit card. I'll give them two stars only because the (store) employees were helpful when I called. Nonetheless, they back office/off-site customer service is GARBAGE! If I could cancel my order I would. I'm not even sure the shoes will arrive. Either way, I will never be doing business with them again. read more

Uniquely and/or unequivocally sketchy...‍... Took a whole month to fulfill order. The lack of transparency as to why it took so long is/was unreal. read more

B o u g i e. That's what this place is, they know it too. That isn't bad because there should be sneaker/fashion shops like this in a city like NYC. It's a crime that there aren't more because these are the kinds of shops that the super rich, fashion forward, average Joe (with $$$), and shoe fiend all can intersec. Hip-hop is blaring, $500 sneakers adorn the walls, kush candles are burning, $300 street gear is ripe to be picked off of the hangers and purchased. It's the mecca of 'cool' in the store. The staff are also very friendly and helpful too; I suppose dealing with the kind of people that actually drop this kind of money would condition you to putting on a good face. Anyway, this place deserves five stars because they're the best at what they do; being bad and bougie. Go and experience for yourself. read more

Won raffle for the USMC Bug Stomper which comes with specialized packaging and they failed to put anything to support when they shipped which lead to heavy damage to my packaging. Entire front part of the inside of the special box was split at the Weyland Logo. read more

Extra Butter - Shoe Stores Near Me - New York, New York

The best boutique store in New York to shop. Staff is extremely helpful and very dedicated to help you with all your shopping needs. I would strongly recommend it to anyone. read more

Ordered some new release shoes from them I couldn't find nowhere else and got them within a couple days

Ordered the MSX90RCC New Balance X-90s and they are rowdy! Arrived at the post office in less than a business week. Came in clean as a whistle with the box intact. First time ordering online from Extra Butter and I've got no reason not to order from them again. -Kenn. read more

Extra Butter - I - Shoe Stores Near Me - New York, New York

Ordered a pair of New balance 9060 everything was sent out in a timely manner. I was so excited to receive my order but something happened with UPS the box never arrive. Customer Service Rep Jef was 10/10. Quick replies, very understandin. I will next time go in person to shop. read more

I recently ordered a pair of shoes that shipped fast . However after 8 days the tracking did not update . I was inquiring with dhl after 3 business days just to get an update and they told em to contact the seller . Now I also recieved 2 tracking numbers for my item . Long story short I was in contact with them thrupught the process and I didn't even get an answer to one question I asked until my 7th email . Then they promptly refunded my.order and said dhl lost my.package .....however dhl tells me.they never recieved the package the table was just created . In light of all of this I asked the shop to hold the last of my.size in the shoes I had purchased so I could re buy them when my refund comes thru ( keep in mind they declined to just replace the product which is ridiculous). But they declined me., said they will not do that and said better re purchase them fast !!! . How about I will . Just not from u Muppets. What an awful experience . I don't recommend shopping here . I know I will never be back . I value custoner service and honest busiensss . read more

Extra Butter is extra EXTRA buttery. They have the best collection of sneakers: Nike, New Balance, Puma, Reebok, Ewing, asics, even Toms and Vans. ALMOST EVERY JORDAN RELEASE! friendly staff, atmosphere, and great selection of clothing, hats, socks, and backpacks too! Don't be fooled: they are the real deal. Always the best experience. EB! read more

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Awesome shop, Ben was incredibly helpful in resolving some issues I was having. Will definitely be a returning customer! thank you guys

Great store, POOOR MANAGEMENT. The way they handle new releases sucks!! They need a better system. Also please stop the backdoor. Everyone already knows those Instagram raffles are BOGUS and is just a way to protect your business from loosing Nike account with all the backdoor that happens here. I have NEVER won any of your instagram,in store, online raffle even after going into the store and seeing the items on the shelf. Officially calling them "EXTRA BACKDOOR" read more

Nice store, well designed and organized, well stocked with sneakers, cleaning products, clothing. I'm up to date with their stuff via their email list. That being said, I've never purchased anything here and can't say any of their inventory is wow. Pricing is fair. This may be one of those sneaker stores you drop in and take a hard look but will rarely purchase from. read more

Extra Butter - Storefront - Shoe Stores Near Me - New York, New York

Ayo extra butter is a dope sneaker store with fire products 100 % legit and ships fast as well has great sales too they are my go to along with bodega and concepts!! read more

Customer service on point. Good service and would love to do business with them again. Legit shop support ur local businesses

Best customer service hands down they went above and beyond to make sure I was satisfied

Great customer service. I did not expect anybody to reply on my email but surprisingly they did. Purchasing a shoe for my grandson which he loves dearly but on the payment confirmation I cannot proceed. Emailed them why and got an automated reply and that someone will get back to me, I said right I have received similar reply before but did not get any reply back but this company is on top of it. Comes first thing Monday I got the reply and an invoice. Fantastic customer service, Greatly recommend them. Now just waiting how there shipping service, I am sure it wouldn't be less as when I purchased it. 5 star read more

Not much of a selection. Nothing really unique either. Pretty disappointed because it was hyped up a lot.

Great company. Gets product to consumers fast but most important, they communicate with their customers.

I had ordered my shoes to the wrong address, but in 1 day they changed the address so now I can confidently say that my shoes are being delivered to the right place!!! thank you!! read more

With many sneaker shops either closing down or just plain turning wack - great to see another world-class sneaker store open up in the LES. Extra Butter's original location is in Rockville Centre (which I've never visited) but with their recent successes, i.e. the Kill Bill x Asics collaboration which had the sneaker blogs going nuts, they expanded into Manhattan. If you haven't figured it out, the theme of the store is movies and you can easily mistake the storefront display for a theatre production company. Some of their house brand prints are sick. You can expect to find many of the kicks that many other shops carry around in a city like NYC, but the difference is service. While joints like Kith can offer you similar heat and quite a bit of attitude, the guys at Extra Butter are extremely nice and they carry some great gear to match your kicks. After shooting the shit for a while (and me being able to complain slightly about how hard it is to get their merchandise in Canada), the staff polled me to get my opinion on some of their recent designs. It's great to see a sneaker boutique pay close attention to customer opinion - rather than the 'holier than thou' attitude some sneaker/streetwear giants in town have. It's a tough choice for me if Goliath or Extra Butter is my favourite NYC sneakershop - but Extra Butter has a slight edge being in LES - which is close to many other boutiques and food options. read more

Extra Butter - Shoe Stores Near Me - New York, New York

Jordan the online costumer service person I dealt with at extra butter is great. really helped me out and was very smooth and quick with responses read more

Refused to reverse a fradulent charge. Have reported to both the BBB and won a chargeback dispute with my card issuer. Be aware!

I was really surprised at the selection of kicks here. I walked in expecting to see a few rare foams and Asics, but they had everything that's hot, including a lot of hard to find exclusives like the Pool Blue 998's, The Puma Disc's, Asics Gel Lyte 5's and the Moss Green Agassi Challenge Tech's. All shoes that I have been looking for online forever and haven't had any luck finding aside from ebay. What was more surprising was their prices. Nothing was really priced over $200 and the majority of the kicks I mentioned above were a good $30-$50 less than what I would have expected to pay elsewhere. The sales floor is nicely laid out and very large for a lower Manhattan boutique sneaker store. By far the best one in the city. No, they might not have any Ronnie Fieg exclusives like Kith, or specialty SB's like Supreme or Dave's Quality Meat, but they got heat. This is great store with a surprisingly large retail stock, and their prices are right on the money. I will be back once my sneaker budget is replenished in a few weeks. read more

I really like the current layout of store in which you can enter the store from either Orchard or Allen St but unfortunately that's where all the fun ends. Me and a group of friends have entered raffles for limited sneakers for a few years now and none of us has ever won. These raffles have been in store sign ups with the exception of the last one, so the number of entrants is never that great. If they were running legit raffles, it's highly unlikely that none of my friends or I have ever won. I don't think I will ever be making a purchase at this store again. read more

This place is dope. Shoe selection is on point (but then again, I'm a retired sneakerhead), fitteds and hats are literally works of art, and the menswear is unique, creative, and fashion forward - all without being feeling forced/pretentious. It still feels very "real", if you know what I mean. The store is bright and the employees are friendly and quick. Literally, they are so accommodating that one who had a broken leg I believe (who still, bless his heart, came to work for some reason) hopped up to hobble over to the back to see if they had a certain size for me, although this would've required him to go up the stair/lip they have in the store (you can see this in "photos"). I stopped him, told him it was okay, and then had a different employee check for him/me. If that ain't service, I don't know what is! Love this spot. Will DEFINITELY be back. read more

I placed an order online, confirmation email, and quickly after was canceled. Apparently the sale was "deemed too risky". I inquired and did hear back soon saying it happens with mismatched client info, or card numbers, or ip addresses and so on. Keep in mind I had matching card and shipping info (exact) verified credit card with my name and security code, and security enabled home wifi and yet it was "deemed too risky". So I tried again after verifying my payment info through SHOP which is their affiliated company for orders, and yet still gets canceled because "deemed too risky". Just take down your website and stick to in person sales. Or say "we only take paypal". Simple. What a nightmare. Just wanted to buy shoes for retail, put money in their pockets. Stock X looking pretty good right about now. read more

Awesome staff who are super helpful. Not pretentious or out of touch with reality which is sadly something you encounter at sneaker boutiques. Helped me with my purchase for what I was looking for. read more

Never not a good time stopping through the store. Laid back but professional environment. The staff is always incredibly nice, welcoming, and knowledge. The product selection is diverse and unique. A must stop for anyone in the area. read more

Love Extra Butter! The staff is friendly, and extremely helpful. They always have a good selection of general release, as well as limited sneakers. The events they have there are always different, but still culturally appropriate. It's always a good time, shopping or otherwise! read more

As a first time customer my order was not what I was expecting. Both Jordan & Jason made sure that my issue was resolved. I appreciated their professionalism and speed in customer service. I will order again from Extra Butter. read more

Got some kicks from here and wasn't disappointed at all! Most of all, the staff wasn't pretentious and was very helpful. Good customer service will get me to spend my dough every time! I'll be buying from here again. read more

Love extra butter. They have great customer service and delivery was fast and easy. They always have great shoes in stock. I will one day make out to EB in person when I go back up to New York. read more

Great service compared to similar boutiques in the tristate area. They get all of the releases Jordan's, yeezys, adidas etc.

Worse experience ever went out there to get the bred toe ones around 7am(the line wasn't long) it wasn't s first come first serve it's who the store owner and security guards knew they only had about 10 pairs in 2 mins they was sold out why even advertise the sneakers two dudes who was near me in line skipped the whole line and got their kicks never will I ever come back here it was my first and it will be my last time read more

Horrible experience. Ordered 3 pairs of sneakers..paid for them then 4 days later they canceled all 3 orders. Missed out on buying the same sneaker at 5 different places cause I ordered them from extra butter. Couldve gotten them on release day but trusted this store. Now they resell for $285. Lost my business forever and I just spent $500 last week on there website. I know a ton of shoe collectors and I'm letting them all know to stay away from extra butter. read more

Definitely a go. Only visited once but dropped ~200 on some really innovative designs. Extremely reasonable prices compared to most of NYC streetwear boutiques and staff was friendly and helpful. Looking forward to seeing future stocks read more

This company is AWESOME! Plain and simple. They have great products at decent prices. Always with the cool. If ever i dont know what to wear i just grab something ive bought from extra butter. You cant go wrong. They also care. Their Customer Service is always on time and never rude. They honestly want to hear what you have to say and will respond back to THAT. Not some general answer they say everyone. They are a local store on a worldwide scale. I friggin love this store. I think they love me back. Thanks Extra Butter for everything. read more

This place is the best! I was introduced here by a relative and now i come here all the time. On special occasions they will release dead stock sneakers on the release dates (first come first serve) or they do raffles. Both are great but i personally prefer doing raffles. Very clean and friendly staffs. They even have movie nights!!! read more