Excellent leadership intervention, top-tier accountability, and outstanding craftsmanship. We ran through some issues with insoles... After a breakdown in communication regarding policy transparency, a manager stepped in, took direct command of the situation, and provided a decisive, practical workaround to make things right. Beyond their excellent customer care, the product itself remains exceptional. The handcrafted quality is unmatched, showcasing a remarkably sharp, slim, and sleek silhouette that looks highly premium and sophisticated on foot. The prompt and professional resolution completely corrected the initial friction and demonstrated a true commitment to operational excellence. The matter is resolved to my absolute satisfaction, and I highly respect the team's commitment to both their patrons and their high-caliber craftsmanship. Highly recommended. read more

Extremely disappointing experience with Thursday Boot Company. I specifically ordered the Deep Blue sneakers and received black shoes instead. This wasn't a case of me simply changing my mind or not liking the product--I received the wrong color. I had actually tried these shoes on at their NYC store previously, so I knew exactly what the Deep Blue color was supposed to look like. What made the situation even worse was the company's response. I reached out expecting a simple exchange or return for an item that was sent incorrectly, and instead I was essentially told there was nothing they were willing to do because of their "no return" policy. There was no meaningful attempt to resolve the issue, offer an exchange, or even work with me on a reasonable solution. Interestingly, their attitude changed very quickly once I disputed the charge with my credit card. Suddenly there was a much greater willingness to communicate and resolve the situation. That experience left me with the impression that protecting the sale and the money was more important than actually taking care of the customer. Mistakes happen. Sending the wrong color can happen. What matters is how a company handles the mistake--and in my experience, Thursday Boot Company handled it poorly. I would have happily remained a customer if they had simply made a reasonable effort to fix their mistake. Instead, they turned what should have been a simple customer-service issue into a frustrating experience that has completely changed my opinion of the company. read more

"Did you or did you not tell Kramer that I got my shoes at Botticelli's?" - Elaine Benes, Seinfeld Well... I got MINE from Thursday Boot Company, and early indicators are great! da Scene: Was stomping around SoHo while visiting my recent NYU graduate daughter and saw the store, but didn't have time to stop in. Fast-forward to now and I wanted something to stomp around with on an upcoming trip to the EU. While I may buy something there (maybe in Firenze), I wanted something broken in for anticipated walking. Rolled the dice on 3 pairs (Premier and Legacy low tops) and landed quite well, with some help. da Shoes: They are BEAUTIFUL, tight seams, attention to detail. Breaking them in by walking around the house for the next few weeks in hopes they'll be ready for a EuroTrip ("mi scusi") soon. Fingers crossed and will definitely update after they been properly worn to see how they stand up. da Service: From arms length, customer service was GREAT. I didn't think to look them up in Yelp! of all places, I always think of food when it comes to Yelp!... I was surprised (and worried) about the CS comments. Speaking to my experience, I ordered my normal sizes (which are different for wide and standard). The order got here QUICK, a couple of days... they shipped out of Ohio (which is weird since no storefront there?). They were all a full size too small, so I sent them back (super easy online return) and received the replacements in the same quick turn-around. YMMV, but my online experience couldn't have been better! So... watch for an update in a few months and I'll comment on how they performed while traveling and how they're holding up. If they do well... BOOTS next! read more

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This store blows up my social media with ads. Have wanted to order from them but hated the idea of not being able to try on before purchase. So on my NY trip came here and boom- tried on the Chelsea boots I've been wanting. They fit perfectly. The staff was friendly KT is the one who helped me. I wore my boots and they are comfy. If you are looking for shoes or boots I highly recommend. read more

I really wanted to like Thursday Boot Company, but unfortunately, my experience has been frustrating from start to finish. I purchased two pairs of shoes after following the sizing recommendations on their website, and neither pair fit correctly. I reached out to customer service thinking this would be an easy fix. I couldn't have been more wrong. After weeks of emails with different representatives, I even offered to return both pairs in exchange for just one new pair that fit. I thought that was a fair compromise, but they refused to accept one pair because I had worn it outside. Keep in mind, I followed their sizing recommendations. Eventually, a supervisor agreed to exchange the unworn pair and waive the price difference, which I appreciated. Unfortunately, the other pair was never resolved. Then, to add to the frustration, my replacement order was delayed, and I only found out why after reaching out again. Their response was to offer another $15 store credit. What really bothers me is that there's no customer service phone number to actually speak with someone. Everything is handled through emails, making a simple issue drag on for weeks. I understand that companies have policies, and I respect that. But I also believe there should be some flexibility when a customer follows the company's own recommendations and things don't work out. I wasn't looking for anything free. I just wanted shoes that fit and a reasonable solution. It's disappointing because I genuinely liked their products and wanted to continue buying from them. My advice: Be very careful with their sizing guide and return policy. If something goes wrong, getting it resolved may be harder than you expect. read more

Very disappointed with my first experience with this company, and it will likely be my last. I ordered shoes for a specific occasion, and after nearly two weeks in transit, they still haven't arrived. I contacted customer service to explain the delay and that I needed the shoes for a specific occasion. I was told that "the shipment was getting closer," only to see the package then get transferred four states away from me. I find this incredibly frustrating and unacceptable. At this point, I've had to make other arrangements because I can't rely on the shoes arriving when needed. The lack of timely delivery and the unhelpful response from customer service have left me very disappointed. A first order should be a positive experience, but this has been anything but. read more

Purchased penny loafers (burgundy size 10.5) - found them to be uncomfortable for even the shortest distance of walking, as the toe box is narrow and the arch is wide, meaning toes are squeezed but arch is unsupported. If I sized up I would get more toe room, but with the arch already loose I'm sure it wouldn't be a better fit. The soles are heavily built and very stiff, which does not help the comfort for walking. I would not purchase again or recommend. read more

After buying dress shoes from them and wearing them for one evening, I came home with significant foot pain. I reached out to ask whether a refund might be possible, but they declined and initially only offered 50% credit toward new purchases from their warehouse selection after returning the item, so not ideal. After a very long and stressful back-and-forth online (that I wish hadn't been necessary), they eventually agreed to offer store credit instead. Not an ideal experience overall, but I do appreciate that they ultimately made an effort to help. At the company's request, I'm updating this review to reflect that. read more

I have been huge fan of Thursday boots. The one thing that I wanted to do when I came to New York was come to this store in SoHo. It did not disappoint at all. After years of scouring their website, I finally got to see everything that I wanted with their bags, their boot line and the actual store because they don't have one in LA. I felt like I was in a luxury boot store. The staff was so friendly. He answered all my questions and added a little bantering conversation as well. I want to buy three pairs of boots, but I did not have the room to go back home in my luggage. So, after seeing it in real life, I bought three more pairs. Thanks so much Matt! read more

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Utter failure in customer service. These shoes are less than 90 days old and have been worn fewer than five times because they cause severe foot pain and are simply not wearable. After extensive back-and-forth with customer service, I was told the last used for this model is designed for wide, flat feet...which does not match my foot at all. That alone explains the problem, yet no meaningful solution was offered. Instead of standing behind their product or showing any flexibility, they refused to offer store credit or a reasonable exchange so I could try a different style. Their only "solutions" were to offer me free return shipping (yay, $12 savings) or offer a 50% discount to spend even more money on a brand that already failed me. I understand companies need policies, but good companies also understand customer experience and long-term loyalty. As a first-time customer, this was a perfect opportunity to make it right. Instead, they chose rigidity over customer care. The shoes are unwearable, and the customer service was even worse. This brand has made it clear they value policy over people. I won't be purchasing from them again. read more

Ordered a $360 leather jacket on the 25th of July. It was supposed to be delivered on Monday. Today is Thursday still nothing. They sent it FedEx and halfway through had it transferred to a post office in a city an hour away. No updates since the 1st. I emailed and was basically told I haven't waited long enough and to give them more time. It was due on the 3rd and today is the 6th!?!! I think I've been very gracious thank you! I called and ended up getting a store location versus custom service. When I asked how to get a hold of customer service she said there wasn't a phone number to get to them directly. She said she would email them and HOPEFULLY I would get a call back from someone with a real answer!!! I called FedEx they have no idea where the package is but they're "really sorry for the inconvenience". Called the post office they also have no idea where the package is!?!?! What the heck?!?! WORST CUSTOMER SERVICES EVER!!!!! I don't need excuses, I need my $360 leather jacket I ordered! Quit with the excuses already and just get me the freaking jacket! I run a business and would NEVER treat my customers this way! I would overnight a new jacket to them if it kept the customer just to show that I heard them and valued them. Not the case with Thursday Boots!!! Stay away!!!! read more

Thursday Boot Company - Tracking from FedEx - Shoe Stores Near Me - New York, New York

After receiving a jacket with a long delivery time, it did not fit. I could not find a phone number to speak with anybody so I went through the website to do an exchange and was told many days later they do not have the jacket in stock and they'd be happy to refund my money or choose another. I replied immediately about when they might be in stock and did not hear back in a reasonable time so I then sent another email to order a different jacket and did not hear back in the next day receive the same original email clan as a Father's Day gift, but no service from this company read more

1 Star - Very Disappointing Customer Experience I wanted to like Thursday Boot Company, but my experience as a first-time customer was extremely disappointing. I ordered a leather jacket that didn't fit due to their very slim "athletic" cut. When I contacted customer service, I was met mostly with explanations about policies and restocking fees tied to their warehouse sale rather than real help. After multiple emails and escalation, a manager eventually stepped in. Unfortunately, the replacement jacket arrived in terrible condition. The jacket was basically thrown into a small box with no protective packaging, and the shipping box looked like it had been kicked across the country. This was the replacement for a jacket I had carefully returned in its original box with hanger and proper packaging. For a brand that markets itself as a premium boot and leather company, the quality control and customer experience were far below expectations. First impressions matter. Sadly, this experience didn't make me want to do business with Thursday Boot Company again. read more

I recently ordered a pair of the Premier Low Top in Deep Blue. They did an excellent job on the style and pricing. I've been a longtime ECCO customer, but their prices have become quite high, and your offering was very appealing. The upper is clearly made from quality leather and appears to be well-constructed. However, the shoes are unfortunately very uncomfortable. After about an hour of wear, I find I need to change into another pair, and because of this, I likely won't continue wearing them. The overall fit feels clunky, as though most of the design focus went into the upper, with less attention given to the sole and footbed. If you are looking for an UNcomfortable shoe at a decent price then Thursday Boot Company is your destination Tim (actual buyer) read more

I recently purchased my first pair of Thursday Captain's via Thursday Boot Company on Amazon Australia. I wore them a couple of times and noticed a crack at the top of the sole near the welt. Upon closer inspection, it was evident that it was a manufacturing defect and that a very poor attempt had been made at trying to fix/hide it. A black sticky product had been used to try and hold the upper sole together and mask the defect. It looks like a botched 'repair' happened at the factory and a clearly defective boot was then shipped. Considering the boots cost US$275 (AU$399) in Australia, this is disappointing to see such poor quality control and even worse that boots are still being shipped after such a horribly botched repair job. I bought the boots based on the reputation of the brand and it's extremely disappointing to see such practices. Clearly the Thursday Boots factory doesn't know the meaning of "handcrafted with integrity". At least the customer service experience from Thursday Boots has been very positive once I reported the issue to them. The communication was prompt and if anything they seemed to be focused on getting as much detail as possible to pass on to their production team. read more

order placed on March 24th, 2026. In total ordered 2 pair of boots cost over 400$. I made sure to get assistance with sizing as it seemed that the company has difficulty with consistency. As of yesterday I am on the 5th shipment a month later. Boots are still wrong. No resolution and being ignored by customer service. There is no phone number to contact for this company it just refers to email when you call it . They will get back to you at their Leisure if they get back to you at all usually taking several days . This process has been incredibly difficult, and the most recent shipment I received yesterday has only added to my disappointment. The boots arrived in a used box with no paperwork or protective packaging. Furthermore, the boots are significantly oversized and do not appear to measure the size 8.5 that I ordered. Despite my previous attempts to contact customer service, I have yet to receive a response. I feel that both my time and money have been wasted. read more

Boot soles tore after wearing twice. Refuse to replace or refund. They claimed that's normal wear and tear. Good to know soles coming apart in less than a week isn't a manufacturer defect, they claim that's their product working as intended. Buyers should know that's this company's standard of quality. Very smarmy about it in all correspondence, too. Go to hell read more

Louis was really great to work with. He took care of us even though the store was super busy. We needed multiple sizes and styles but ended up taking care of a lot of Christmas shopping and will plan to be back soon. read more

On a trip to NY with the wife, I really wanted to check out Thursday Boot Co. due to them being US made and having really great looking styles. We were not disappointed! KT assisted us and he was so helpful even after we tried on several styles each. He always had helpful advice and we ended up getting boots and a pair of their sneakers. I haven't worn them out for a day, but they were super comfortable in the store and I think they're only going to get better as they break in. If you're in NYC, don't hesitate to stop and ask for KT! read more

Awful customer service. The boots are good, but service is important. You can risk buying from them, but if there is any hiccup with your order, you are in for a very frustrating time with their customer service. read more

*Updated review* I really like the boots - black Major boots in my case. I'm no expert, but they seem to exude high quality, they're pretty comfortable, and I love the noticeable smell of the leather. Customer service was very pleasant as they worked with me through a confusing and frustrating experience that eventually ended with a satisfactory resolution. For me it involved an unfortunate convergence between their generous return policy and their gift card policy. Without recounting the whole story, here's what future customers need to know: if you make a purchase using a gift card and the shoes don't fit right, it's a great option to be able to order another size and compare them, then send one back for refund. But if you do, make sure to ask about what will happen to your gift card credit if you send back the pair that was bought with the gift card. You might be better off sending back that pair, waiting on the refund, then re-ordering the right size with the reloaded gift card. read more

Have been in multiple times. I like their shoes but they all styles fit incredibly different (I'm between a size 10 and a 7.5 depending on the boot) so can't just order online. Of the 4 times I've been, I've never left w a purchase because the customer service is so aggravating. You have to wait a long long time between each shoe they bring you and are lucky if they bring out the shoe you asked for. The staff is not knowledgeable, completely absent minded, distracted, indifferent, just not at all helpful and completely disappears for minutes on end. After 10 minutes I could no longer find the person helping me. I left out of frustration only to find the person who was helping me taking a smoke break outside. If you go, prepare to spend upwards of 2 hours and bring a tremendous amount of patience read more

I bought a pair of shoes and paid almost $200 which I expect if I'm buying quality shoes. However after I wore them two or three times they completely cracked in the front. When I contacted the company I was informed that this happened because the leather was so good and that it was wear and tear. I literally had worn the shoes for a matter of hours. I have no problem paying good money for quality but unfortunately this was the worst shoe experience I have ever had. Save your money and pay much less and still get better quality. read more

Thursday Boot Company - Shoes after being worn 2 or 3 times. - Shoe Stores Near Me - New York, New York

The company is very responsive I usually text their phone number and they usually get back quick. They were very helpful with figuring out if an item is in store of sizes. I visited the New York store on 21st street and it was a great experience. Is best to come in the shop as some of the boot colors online look different from the actual boots in Stores. I ended up getting a size too big for my partner so I had to revisit the shop. However, they were very good about the returns as long you have everything in unworn conditions and the box. I really liked the quality and style. Some boots are available online (free shipping)they are nice enough to place the order for you. Certainly, I plan to return on future occasions. I had a great positive experience! My husband Loved the gift i will probably return to get something for myself. To access the shop take the elevator up to the 2nd floor. read more

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I really wanted to love these derby shoes, but the laces have been a constant headache. No matter how I tie them--standard knot, double knot, tight, loose--they come undone within minutes. It's extremely annoying and makes the shoes unreliable for daily wear. For the price, I expected better quality control. The boots themselves look great, but the lace issue ruins the experience. I'm hoping the company addresses this because right now, I can't recommend them. read more

I've been on the hunt for the perfect pair of white leather sneakers for what feels like forever--classic, versatile, comfortable, and high-quality. I finally stumbled upon Thursday Brand Company and, after reading their story and commitment to craftsmanship, I decided to give them a try. To my absolute delight, the sneakers exceeded all my expectations. They are beautifully made, look incredible, and the quality is immediately apparent. But the best part? The comfort. These are the kind of sneakers you can wear all day--walking, standing, running errands--and your feet still feel supported and dreamily comfortable. They pair effortlessly with any outfit and have quickly become a staple in my wardrobe. I genuinely love everything about them. I wasn't asked to write this review and I'm not being paid for it--but hey, Thursday, if you want to send me a discount code, I'll happily use it to buy another pair tomorrow! Highly recommend. I'll definitely be a frequent customer. read more

Thursday Boot Company - Shoe Stores Near Me - New York, New York

Absolute garbage product. Ordered a pair on line. First off , the boots supplied were nothing like the web site image. Second, the leather is thin and of poor quality. The hardware , rivets etc are also garbage quality and when I asked for a refund they argued the point? Do yourself a favor and shop one of the big dept store sales on line. Much better for quality less money. read more

I initially left a negative review after experiencing issues with sizing, exchange fees, and delays in the return/exchange process. It was frustrating at the time, especially given the premium price point. However, I want to update my review because Gail and her team from Thursday Boot Co. reached out directly and made things right in a professional and respectful manner. They took ownership of the situation, resolved the issue, and showed that they genuinely care about customer satisfaction and their brand reputation. No company is perfect, and sometimes things can go wrong. What truly matters is how a company responds when they do--and in this case, they responded the right way. That gives me confidence as a customer. When you deal with a company that stands behind its products and values its customers, you know you're in good hands. As for the jacket itself, you can tell it is a premium quality. Upgrading my review to 5 stars. ------------------------------------------- I'm stuck in an endless loop with Thursday Boot Co. Wrong size recommended by their own sizing guide on their website but they did not take responsibility and they were like too bad so sad. They insisted on charging me an additional international exchange fee of $57 to fix it. To get it over with, I agreed, but guess what the payment link they sent me doesn't work. Their customer support team is a joke, they respond once every 24 hours towards the end of their shift which mean every time I have to wait 1 day to receive another broken payment link. All of this for a $57 fee forgetting the $650 price tag for the jacket I ordered. Until this moment I'm still chasing them to pay their stupid exchange fee. I started to feel that I will never receive my exchange even though they received their return. No real solution, just delays. For a "premium" brand, this is honestly a very poor experience. International buyers, be careful. On behalf of my husband. Order # 4838909 dated 04/03/2026. read more

This is for the product I purchased in SoHo location. I cannot find their yelp page. I purchased a pair of low cut premium white sneakers after reading so many glowing reviews. The shoes are not comfortable, gave me blisters and the sole is thin, not comfortable. The sales people somehow insisted me on getting the tighter size rather than my normal (a little loose fit) size because the shoes will be stretched. They do not and not the way that make your feet comfortable. I wasted $145 because they refuse to do anything. I will not go out of my way to find some store to stretch the shoes and spend additional money. You should take them back and exchange to bigger size or give me the refund. read more

Both the Dutchess boots and women's sneakers are extremely narrow. Made the mistake of ordering from Canada, and returns are not free. Paid $90 for shipping and duties to return. read more

I purchased two pair of shoes, from the Westgate location, Gardenia State Plaza. I went to exchange because they were to tight. Sales rep was not helpful stating one pair had been worn outside. How do you know if a pair of shoes hurt or not unless you wear them once? I have a pair of sneakers, that claim to be the most comfortable, that I can not wear or exchange please explain this. I was advised I needed to wait to be contacted by customer service. Instead of exchanging for a wide to try i just refunded one pair and waiting to hear from customer service. Not very helpful and very short. Not worth the trip and not worth the price. read more

Very good assistance when needed. Nice boots and shoes. Also good shirts. Would definitely go back again.

I've been a Thursday Boot Co. customer for maybe 6 years now, and I cannot express how much I love this brand. I seriously recommend y'all to everyone I meet, and I always get compliments when I wear my boots/shoes! Thursday Boots has it all. Between the transparent pricing model, to the awesome mission, attentive customer service, plenty of styles, inclusive sizing, and more, there is truly something for everyone. All of my boots have only gotten better with age/the more I wear them, and I find them all extremely comfortable. I also really like how each product page has a size guide, so I feel confident when selecting my size in a new style. I don't live in NY anymore, so I mainly order online, but I have never had a problem! My shoes are shipped quickly and arrive within about a week of me ordering them -- super fast! Also, I've had the pleasure of checking out the store in NYC a few times when I'm in town, and I LOVE it! So aesthetically pleasing, and everyone who works there is so nice! I truly could sing praises all day for this company, but I'll keep this review short. I highly recommend Thursday Boots to anyone looking for a durable, stylish, reasonably priced pair of boots or shoes (or bags, or jackets, or shirts... (: ). You won't be disappointed! read more

Service is great. The selection is horrible. They don't have most of their boots in stock or on display. Just order online if it doesn't fit send it back. It's Not a good value in store . read more

Thursday Boot Company - Shoe Stores Near Me - New York, New York

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Hm, interesting store experience. In the past, i have received heavy advertising from them through social media. I read about them, learned about their mission, and got a nice pair of premier low top sneakers, which are comfy and stylish. I decided to go into the store today as I have a formal event coming up this weekend. Unfortunately, they didn't carry the black aviators, but no matter, I was flexible. I asked for the broadways in size 11, but an associate said they were out. Another associate helped me try on some boots, which I didn't end up liking, but made the comment that dress shoes should be downsized by 0.5 from normal. I see a third associate, and she helps me find broadways in size 10.5. Hooray! However, i do notice that their is some scuffing on the bottom of the sole, and my wife recently had trouble returning a pair of unworn shoes because of dirty soles. I ask the associate, and turns out no one can help confirm the condition of the shoe as returnable quality, but she suggests i take a photo of the shoe in store. I take the photo and make my purchase but now that I'm sporting a size 10.5, i ask if they have any extra broadways in 10.5 (hopefully with pristine soles). Turns out they did, and I walked out with those. TLDR: Great shoes but had to do a lot of my own legwork to get the right shoe in the right condition. read more

Thursday Boot Company - Sole photo - Shoe Stores Near Me - New York, New York

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Service is not great. You wait around for an employee who takes forever to come. Some are friendly but some not. People are just sitting waiting for an employee to be attentive and all look like they're wondering where the employees are. Weird experience and similar to many 1 star reviews here. read more

Horrible company making horrible boots! And they don't even let real customers leave real reviews on their site which should be your first warning! Had to search the internet just to find this. The boots are hard as rocks, heavy as hell and never break in. Most uncomfortable thing I've ever put on my feet. Most likely why real people can't leave real reviews. read more

terrible experience with returns - shoes were delivered with cuts to MIDSOLE (how?) (did you think I would notice?) paid for faster shipping but shipped slower than competitors brand that I bought at a later date with standard shipping customer service wants more information than any other retail brand I have ever encountered read more

An update to my post. I did finally get an email with my return instructions. My concern was I would not be able to return my item because the 30 day mark was approaching. Again, I would give the shoes a 5 star for sure. The quality of the shoes was top notch, beautifully crafted. read more

For an online company, I really appreciate that they have a store so you can try one almost all of their shoes in person!! I couldn't try the Captain's stormking since they just came out in shiny black color. Luckily, I could order the same size online by trying out other boots in the same line. I've worn these in rain and they've kept my feet very wet. I no longer have to worry about walking in puddles. They also keep my feet very, very warm and I'm absolutely happy with my purchase. They're also very easy to break into. Service is a mixed bag. The person who helped me seemed like she wasn't mentally there (not sure what the reason is). It was very, very odd. My questions were being answered like I was talking to a middle schooler and I was patient throughout. She then left me alone out of the blue after she gave me my shoes. She never checked on me afterward. I had to flag down another sales associate to help me out and she was definitely helpful and friendly. Really not sure what happened.... read more