I came to this Macy's to find some men's grooming stuff and potentially for some clothes. This might be some OG Macy's and I figured it's in Southdale and in Edina, it must be nice. However, the selection in men's grooming was haphazard, messy and a really poor overall. There was very little help from the staff, they seemed spread thing. Also, the men's brands were light and I could not find anything - also a bit messy. Ridgedale Macy's is better, so I ended up driving over there to buy stuff. read more

I wanted to compliment Sue (and her co-worker) at Macy's Southdale - guest services near the Starbucks. The main problem was trying to speak to an actual person via the 1-800#. She was very patient and helped to reactivate an older Macy's gift card for me. Thank You! read more

Macy's - Older gift cards deactivate at some point. The GC balance was turned into Star Money which needs to be used within 30 days. - Department Stores Near Me - Edina, Minnesota

If I could give this store 0 stars I would. Me and my family were hate crimed by an employee while trying to shop. She told us to "go back to your country." In this political climate she is fully aware what that statement holds. We reported this to the manager of the store and she didn't believe us. Don't come here if you're Latino. read more

Today I visit this location which I drove far to get my favorite perfume as I discovered that I was out. I have used this perfume for over 10 years . To my amazement I was immediately welcome by a lady by the name of Kathy who works at the Chanel counter . She was so amazing and went out of her way to look for my perfume . With a kind smile and so welcoming . I will definitely visit this location and will tell everyone about how happy I am that I visit that counter today . Thank you Kathy for being amazing read more

I feel like this Macys is the longest standing store in SD mall. I worked at Herbergers back when it opened late 2011 for a few years. I would often adventure over to Macys food cafe to get the spicy white chicken chili. It was my favorite thing to get at the mall in general. I do stop by to browse the store from time to time. I like checking out new fragrances, graphic t-shirts, sales racks and so on. They generally always have some kind of deals or sales going on. I used to be in love with the brand Celebrity Pink jeans and would get them here for $15-25 which was a great deal for the quality. After I left Herbergers in Mid 2013 I felt like Southdale was on a decline. It's felt pretty dead, with many stores closing but seems like the high-end retail turn around may be working for them. Glad to Macys is still standing. read more

Southdale Center has become so upscale, Macy's needs to up their game! Some areas of the store look great, but much of the women's department did not looking inviting at all. And isn't it women who are the shoppers? read more

Macy's - C'mon Macy's, you need to up your game. This is outside one of the women's fitting rooms. Disgusting. - Department Stores Near Me - Edina, Minnesota

As always, Macy's at Southdale is the best for buying makeup. Any chance to avoid the Mall of America and Nordstroms is a good thing. Lancôme counter was awesome! read more

The good about Macy's is that they have a Toys R Us ,Back Stage and Ladt act sale. I Love the prices and savings too. One thing about this location is some of the staffing on 3rd floor that was following me around the floor. Im not sure why at that time about a month ago as it made felt uncomfortable and asked if I needed help. I said no and left. I have been at this location many times either if I'm shopping or just looking and never been asked. I came back last weekend to shop and no staff stopped me. It's so strange. read more

The clothes so far at Macy's looks something between formal evening wear and I gave up on life type of wear. I tried on and found one bright orange Karl Lagerfeld silk blouse in this entire store. The only thing that caught my eye. It has really nice ruffles, fairly inexpensive for a Karl item. read more

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So I tried to make a large purchase at Macy's on Sunday night and they had to transfer me to an AI to give my card information. I didn't even grab my card because I knew they have me right in front of their screen once I give them my name and date of birth After an hour and 45 minutes it was my bedtime and I don't know how long it could've gone on, but I know I could've shortened it by probably 30% if they would stop thanking me anytime I gave them some information. Oh thank you for giving me your birthday. Oh thank you very much for giving me your ZIP Code and I've told them don't thank me stop thanking me another terrible thing they did was interrupt And I said no wonder the guy last night couldn't get it. You're as bad as he is you don't listen you start talking and then you don't even realize what I'm saying I said what am I asking for today? Help with your order and I said yeah I want the 40% off like I should've done all my stuff last night and I spent 600 and you're trying to give me 120 I said anyone who can do math knows that 20% of 600. I'm sorry 40% of 600 is $240. I've said you're trying to give me $152. I said can you do the math on it and figure out how it's not correct the kids don't know how to do math without a tablet in their face. I think I'm just gonna wear the clothes I have and keep the bedding I have until I die. These kids these days don't have a clue with customer services. I miss the days when they say is there anything I can help you with? read more

This has got to be the worst department store in the twin cities... if not Minnesota. It seems Macy's has given up on attempting to cater to customers, and has given up on this store in its entirety. The bottom floor near Starbucks used to be home to brands like free people and theory--now it's CottonOn and a bunch of crap that looks like it belongs on a Marshall's clearance rack. Good luck trying to find someone to help you, or anything of value. This place is so sad now it pains me to step foot in. Bad service, bad selection, dirty, run down, and s-a-d. I'm sorry. Don't even bother. read more

Three floors here in Southdale. Some of the exits are currently under construction, just FYI. They are pretty close to an average Macy's. read more

Macy's - Department Stores Near Me - Edina, Minnesota

Stopped in here quickly, mostly just to browse and my friends ended up finding something they liked. Already that's a surprise because I find it is nearly impossible to find ANYTHING at this Macy's. We stopped at a register by the elevators and the women's shoe section. There was one cashier talking with what appeared to be a customer and no other associates in the area. We waited about 5 minutes before the associate even made eye contact with us, only to say that to purchase clothing we would need to go to another register. First and foremost, could that have been communicated 4 minutes ago so we didn't waste our time? Add to that the fact that we are literally trying to give you our money, and we're going to have to hunt down another non-busy register. Yikes. Not how we'd like to spend a quick lunch, and overall a very rude experience. The checkout we did find was ok - slow, but I suppose that's what you expect there. I'll be avoiding this place in the future at all costs! read more

The longtime anchor of this regional shopping mall, this Macy's is one of the larger ones with merchandise on 3 levels. Pretty much the same merchandise as all the Macy's that are in practically every large city in America now. They carry the good brands, but I find their stores crowded and I am a little put off by all the "one-day" sales that seem to happen almost every day along with a "preview" day (isn't that a two-day sale then?) read more

Today I went to the Lancome counter to return a defective product. Mindy Lelle refused my request because it had been purchased more than 90 days ago. I left the product with her to discard and will never shop at Macy's again. Horrible customer service. read more

Honestly, is there any training anymore? I was in your store for 2 hours on a Tuesday evening. Not one associate even looked me in the eye, but would pass by quickly hoping I wouldn't stop them and god forbid ask a question. When I was finally ready to make my purchase in intimates, the woman just stared at me and didn't say anything. I said, can I check out here? And she replied yes. But that was it. No greeting, no chit chat. No nametags required anymore, so I can't tell you her name. It was very awkward all around. I can't believe a business doesn't require their associates to even say hello to customers...and this was all of them i encountered. I walked into Banana Republic after this, and every single person was super nice and made me feel welcome. So it IS possible, Macys leadership! Take a clue from them. read more

Shopping in the Karen Scott department and I have never seen such a mess! It's worse than Walmart! read more

Macy's - Shopping in the Karen Scott department and I have never seen such a disgusting mess! It looks worse than Walmart! - Department Stores Near Me - Edina, Minnesota

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Today there was a Vienna Beef hot dog cart in Macy's. The oddest part is that it was across from the perfumes. Do you know how hard it is to pick out a fragrance when the only thing you can smell is hot dog? I really came here to get a new pillow and I walked away with one that wasn't too expensive and that I am so far happy with (though it's only been tested on a 1/2 hour nap, but so far so good). As far as clothes go, I can never find anything I want to buy here, though last year I bought a few tops and a pair of jeans and the sales clerk went on and on about how much my daughter was going to love them, even though I was buying them for myself. After finally coming to terms with the fact that I am actually old enough to have a teenage daughter (though I don't), I realized the clerk was trying to tell me that I dress like a 15 year old. In the days that followed I came up with all sorts of come backs I should have laid on her but didn't. I keep looking for her so that I can say, "If you had a body like this you could wear these clothes, too." Fortunately for both of us, I think she has since quit. read more

Did Macys layoff all their employees at the Southdale mall? Attempted a $200 Karen Kane purchase on the lower level. The lines at the few registers around had one employee. Left my purchase. On my out I found a Kate Spade item in the purse department. Same problem one employee at the register with a couple opening a credit card. Not even an acknowledgement from the employee. Waited five minutes, walked around trying to find a register with a human being to ring me up. Result was the same. Dropped the item off and left the store empty handed. I am on my way to Nordstrom's to spend the $400 I was going to spend at Macys today, hopefully with better luck Macys get your crap together. I am a Platinum member who spends a lot of money at your store, just not today !!!!!!!! read more

REGISTERING... I have never had a problem with Macy's... Okay that is a lie--I miss Marshall Fields with all my heart. Ok-now that that is out of my system. Macy's doesn't compare to our old hometown delight, but that is besides the point. My fiance and I went to Macy's Southdale to register and had a horrible experience. We couldn't find anything... Why are there table clothes in EVERY corner of the store and not centralized in one place? Why are all the bed spreads made for my great grandma's nursing home bed? Not only were their products below par, the customer service was WAY OVER THE TOP. We just wanted to register in peace and that was out of the question. One hundred service people came up to us and asked if we needed help. We only lasted about 30 minutes before we both had a mental breakdown and left our registry with a lonely 30 items. We hope to go to a "better" Macy's to finish off that registry. We'll keep you posted, but in the mean time, *Caution Tape* around Macy's Southdale if you are heading there to register. read more

If you're looking for some things to fill up your kitchen I think the housewares department at Macy's is about "as good as it gets". My daughter was making some purchases for her new apartment so we headed to Macy's. I feel what sets this department apart from others is the employees. My daughter and I were lucky enough to have "Josephine" help us. She had patience beyond belief and spent an hour plus helping us shop around the store for specific items. She had the advice in every category we were looking for. From time to time I've been in the housewares departments and there are others just like "Josephine". These employees have years of experience and really know their stuff. Shopping in the housewares department can be confusing enough so this is one area in helps to have someone who's knowledgeable. There are usually "deals" galore and items are frequently on sale. If you're a Macy's cardholder the discounts can get even deeper. During the holidays they offer their "Thanks for Sharing" program which gets you additional rewards on most Macy's Credit Card purchases. read more

My second favorite Macy's! (my favorite one is in Union Square - SF). I have been shopping here since it was Dayton's. Those were the good old days. They have a pretty great selection of shoes & premium designers, great sales and of course the fur salon. I'm pretty sure Frango mints are crack, this is a good place to get them! read more

Wow, sounds like Jessica O and Hillary R had horrific experiences here. I was at Macy's today and had a pretty pleasant experience. I got some great deals (2 polo shirts, 1 pair of jeans, and 1 t-shirt for the boys for under $30)! I refuse to pay full MSRP for clothes and head for the sale racks first whenever I go shopping. Macy's tends to have nice quality clothes - the fabric tends to be thicker and lasts longer than stuff at Target or even Penney's. I had trouble finding a cash register that was open (as in, with employees who could ring me up), but when I found one, the employee were very nice. She even scanned the 15% off coupon for me even though I didn't have one with me. Looking at the dates of the other reviews, maybe the poor service has to do with when you shop - I bet they hire temporary help for the holidays and I'm guessing that since those people are temporary, they don't really care much about providing good customer service. read more

The bedding department was wonderful to deal with the other day when I had a return. Long story short - purchased a full sheet set awhile ago, gifted it to my mom, she never opened it, she regifted it back to me, I opened them, washed them, went to make my bed and discovered the fitted sheet was a twin and the top sheet was a full - despite it having been sold as a "full" sheet set!! In realizing this would not work for my full bed - I called the store and explained. They told me to come in and they would see what they could do for me. Amina in bedding, another sales associate whose name I didn't get, and the manager were fabulous! We got the sheets returned, I got a credit and purchased a fabulous Martha Stewart full sheet set that I LOVE!!! Macy's went above and beyond with my situation and I am so appreciative and will happily be back shopping ASAP! Thanks again Southdale Macy's Bedding Dept.!!! read more

Horrible customer service when purchasing online. Mattress was supposed to be delivered on 4-15-2020 and they called 3 hours before it was supposed to be delivered, saying that it wasn't coming for a month. read more

The guy working behind the Chanel counter today was sooo rude!!!! I stopped in after working out to purchase mascara and while patiently waiting he looked at me and asked if I needed something! I almost left until the women that works behind the counter asked if she could help me. The women that works there is very friendly. Shame on "Mr. Superiority"! read more

Will not shop in store is rather go online. However I stopped that too bc EVERYTIME I went in to pick an order a young lady name Tess said "we stop giving them out bc customers expected it" well yeah I did! Like the wait in the line is sometimes ridiculous maybe I want a coffee this girl makes nasty faces at customers. I witness this young lady lie to customers about the policy. Making it her own rules. I've over heard her talk about me. I brought this to a managers attention once. I don't like being lied too. I dislike a company that hires dishonest people. read more

I love macys southdale... I love that they carry premium designers like BCBG, Nanette Lepore, Trina Turk, and Rebecca Taylor... Most macys stores do not have these designers. Nordstrom does. But nordstrom doesn't have the same awesome sales weekends. I love it... As for the registry, my husband and I got married in March and used macys as our main registry. We loved our wedding assistant and because we had a macys card, we got a percentage of what our guests spent on our registry rather than just a measly percentage off... I love macys southdale and hopefully some of you have had better experiences since your reviews!!! read more

Came here to get makeup and staff was friendly and helpful. They made great conversation and made the experience better than I expected!!

in the mpls anti macys christmas yelp spirit, i reinforce my previous one star rating- svens review just reminded me that when i got a macys card years ago, they wrote my address down wrong on their form and months later the credit people came after for me for not paying a bill i never received. i was living in spain and had to spent hours and tons o money on the phone with them cause my family could not speak on my behalf- according to macys customer service. i now have bad credit because of their fuck up. now that i think about it, it could have been bloomingdales. but i want it to be macys. read more

Terrible service in the women's shoe department. It took over a half an hour for any employee to acknowledge us. Another twenty minutes to get the correct size of only one pair of shoes (I needed new sizes for three pairs). The salespeople were rude and unhelpful. Don't buy shoes in the women's department at this Macy's. read more

Selection is great but service is poor. Very unmotivated staff just walking around not looking to assist anyone. And you wonder why they are closing down all over the country. read more

Macy's Woman at Edina's Southdale represents the largest of Macy's plus size departments in the Twin Cities. I am grateful for Macy's for having plus size designer options, including Ralph Lauren (adore!) & Jones of New York (love). I would like to see Macy's Woman expanded to other malls and for the collections to include more ASL Tahari suits for career women such as myself. Prices. Macy's has great sales and the same holds true here. I think the value for money is spot on - come back often to take advantage of the sales and definitely get the Macy's card to get additional savings. Location. Macy's Woman at Southdale has a separate entrance and is directly across from Macy's petite there. Brands. Unlike Macy's MOA and other locations, at Macy's Woman at Southdale, there are far more designer names, including Ralph Lauren, Jones of New York, Alfani, Michael Kors, Inc., etc. Staff. Macy's has decreased staffing everywhere and that's sad to see. Here, on my last half a dozen visits there has only been one person manning the entire store, which becomes a problem if you need any sort of help at all. Ninety percent of the staff here, including Louise, are very warm and helpful, but on my last visit, I had someone new who hadn't been there on prior occasions and the service she provided regarding a large return I had was so bad it was funny. She was overwhelmed (though it was not the least bit busy), kept calling for help that didn't come and questioned me as to why I hadn't brought things back sooner - presumably because she wouldn't have had to deal with it;-) I had to send my husband to Ruby Tuesdays and he was able to have two beers and an order of wings before she was able to process a simple return, with receipts, within the time period allowed. I miss the regular, other women that usually man this store. Hopefully I'll go back today and will see Louse or Bonnie - they're the best. My Plea. Macy's can and should be the place to shop for plus size women of the Twin Cities based to it's selection and prices, but Nordstroms eclipses Macy's in the area of service. There should be two people on staff minimum and at least one of these should be adept in personal shopping for plus size women, especially those like myself who need far more business attire options. I'd also like to see Macy's Woman bring in more Tahari suit options in colors other than black and gray. There are plenty of cheaper suits, we need more quality, designer options. The buyer for this department should be a modern, business woman who is plus size who understands that plus size women need options in lingerie, sport & casual attire, business attire and some date night options. We need wide calf boots, belts that fit, tights and other accessories as well. Nordstrom's lingerie has far superior options for curvy girls and amazing service - why doesn't Macy's? For selection, I go to Macys. For service, I go to Nordstroms. I'd like to be able to go to one place for both and suspect I'm not the only one. read more

i am a Macy's customer going back to the days when they were Dayton's and they gave GREAT SERVICE. Macy's is TERRIBLE!! They want business. They want me to shop their stores but haven't send me any catalogs, flyers or coupons since 2015. I called customer serivce and they sent me only ONE coupon for 15%.REALLY??? Do they really think customers wills shop if they aren't send coupons? I ASK FOR THEM BUT THEY WON'T SEND THEM. Macy's gives TERRIBLE SERVICE!!! RW read more

Honestly the best Macy's to shop at in the Twin Cities. Departments always have associates there, you don't have to search for help. The shoe department is great...lots of shoes to choose from and associates willing to help. I drive 30 minutes to shop here as opposed to the Macy's that's close to me. read more

I bought a Michael Kors women's jacket online, however, the color did not turn out as what the picture was showing online, so I brought it into Macy's Southdale to return. I parked by the men's department so I just brought it to one of the less busy counters (one where they sell men's suit and ties) to return. When I got there, there was only one associate helping another woman with a return, and there was this middle age male associate, Daryl, that appears to be shopping while he is working his shift (looking at different ties), he saw the line at the register but did not jump onto the register to help out the other associate until she asked. When he got to the register, I told him I needed to return this women's jacket. His first question "are you in a rush?", and I said "yes", then he went on to say "well next time leave enough time so you can return it to the correct department, women's jacket is downstairs", shocked at his snarky comment to a customer, I just said "ok". After he was done doing the return his last comment to me was "leave enough time next time because I like things being in the right dept". I'm very upset about this experience because it is NOT my job to go to the correct dept to return an item, from what I understand (when I also used to work in retail) that is it a sale associate's job to assist the customer and not make it a hassle for them regardless if they are buying or returning, and it is their job to bring the items back to the correct dept; customers can buy and return things at any counters they wish that is convenient for them (of course unless it's cosmetics and fragrances where those associates get a commission). His attitude towards me was unacceptable because, from his tone, it was very disrespectful and "snappy". I usually shop at Macy's Ridgedale but since I was in the Edina area today, just thought I'd go to this one instead, but with such unpleasant experience I most likely will never return to this location. Unfortunately, I was unable to speak to a manager in the store today since I was in a rush, but I will be calling tomorrow to make sure my concern about their lack of customer service is noted. read more

Snotty customer service. The managers in all stores won't be bothered to help get lines down when it is busy so there is that and that is too bad since you carry nice items. You are missing out. I have to add that although good about returns, they would rather help those customers "purchasing items" before doing a return for you. Rather irritating... Sorry but people who return things were once in your store "buying".... and would be happy to "buy" more with great customer service. Nice sales on items in your stores though. Thanks. read more

There was a girl , Stephanie I think. She went above and beyond customer service. I had a problem with finding a pair of jeans and she personally took me to the area and found a person to help me. It was almost closing time, but she did that. It was very nice. read more

I found my visit here to be delightful. The woman who helped my out was delightful. I was able to find what I was looking for...for the most part. My only suggestion would be to have a broader variety. read more

I absolutely love this Macy's. They have everything that I need and it's super close to my house. The employees here never have an attitude and are almost always helpful in finding what I need. I stopped in twice today because I wasn't sure if I wanted to purchase something, but after thinking about it, I had to buy it. Since this Macy's is closest, I'll be back; If you're around here, I say stop in, you won't be disappointed. read more