My husband and I buy specific cologne/perfume that Macy's carries. I stopped in last week to pick these up. They only had my husband's cologne in stock and were out of my perfume. Kay in the perfume department was so kind when assisting me. She asked for my name and phone number, and she personally called me when my perfume came back in stock. Not only that, but when I arrived this week to pick it up, she remembered me, my name, the exact perfume I wanted, and even gave me free samples. I will be back to purchase perfumes from this Macy's solely for Kay's service! Thank you, Kay!!! read more

Easy to shop on their website. I have not had any issues getting my products on time via their website unlike many other online shopping I've done. When they give me a time it will be here, it is. I do appreciate their service. Their selection is, overall, very nice. The value of most of their products is nice. read more

It's a bra sale. Browsing around found plenty of good sales and inventory. Sizing representative available if you are unsure of your size. Fitting room area nice and spacious. Well lit and comfortable. Great brands on sale. Pretty colors and styles. Wireless and wire options are plentiful. Prices vary . read more

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I can typically find what I need here for clothing and shoes for the family. The staff is always helpful and even at the cologne counter, the area and bit too helpful where is annoying at times. Outside of that, the prices can be reasonable and we find what we need. read more

I went for table cloths, which are now only online. However, they had a wonderful house wares sale that I took advantage of. Macy's in west county mall has always been a "staple" store to shop at. Prices are reasonable and the selection is vast. read more

I was helping my mother look for new bedding for a king size bed and Macys has the best selection in town by a landslide. I would prefer to shop online but my mother likes to see what she's buying. We bought 2 sets and when we got them in the room there was an obvious winner. We returned the other one later in the day and picked out a blanket to match the winning set. We'll be back! read more

The Asian lady at the Fragrance dept is unbelievably rude, unprofessional and all she wants is her credits and the commission. Her smile is fake, her demeanor is (buy the perfume and get the hell out of here). Her manager Lauren (lady with glasses) is worse than the Asian lady. She is full of hate, doesn't spend enough time with the customer and argues with customers making them think they are stupid and they don't know how things work. The only TRULY friendly lady at that department is the MAC lady, Rhonda... read more

The cashier in the upstairs kids section was loud and over the top so I thought he was happy to be there. Once I went to pay he kept repeating himself and when scanning items would grab them really slow, I looked at his eyes and they were pinpoint. read more

Macy's has been a shopping staple for as long as I can remember back to the Famous Barr days. (Showing my age here). The West County location always has the latest fashion and styles by trendy brands. They have great sale on everything from cookware to skincare. If you need to choose from great prices and a wide selection of items Macy's is your best bet! read more

Macy's is going downhill - with the rest of the retail industry - if I may be so blunt. There are plenty of clothes and items in stock, as you would've seen this place in the early 2000s, but good luck finding someone to help you in a fitting room, or even finding someone to check out your purchase. This is the sad state of retail as we know it: people are shopping online and not visiting malls. And Macy's is reacting by retaining fewer staff on the floors. Macy's is hurting for business, and therefore not hiring enough associates to properly serve the individuals actually still loyal to shopping "IRL" in the malls. Shopping here is pretty irritating... but I appreciate trying things on in person before making a purchase. read more

Macy's - Men's shoes - Department Stores Near Me - Des Peres, Missouri

One of the ladies that works in the shoe section was entirely disrespectful, I am in shock. You cannot just treat your customers like trash and think it's okay. Learn how to treat your customers with some respect. It's really not that hard. read more

Update. I only contacted Macy's to find out who to speak to regarding the warranty company. I used the warranty company to report damage. I DID INPUT a service order to the actual warranty company with many photos. . I did not receive word back and had to call the WOW company a few times. It was then I was told their over 30 day rule which was not stated on contract. The issue I have with Macy's is that Macy's needs to choose a better warranty company or stand behind its customers. This contract "rule " is not fair and especially during these unprecedented times. The salesmen push a warranty package, yet it's an inferior product. read more

This is my go to Macy's, especially on Black Friday. The BF & I seem to frequent this Macy's for household items, shoes and clothing. Macy's seems to always have sales and the selection is good. The employees are friendly and helpful. read more

Macy's - Department Stores Near Me - Des Peres, Missouri

Nice large Macy's! Though selection could be better in some clothing departments, everything else is usually great!

Talk about a store that is going under quick. Good luck trying to get ahold of someone on any of there "customer service lines". From credit cards to in store service.... Horrible read more

The ordering experience was fine. But if you do a drive up order -- check your items before leaving. I learned my lesson. I did a curbside pick up on a pair of Uggs. I was sold a pair of CLEARLY used Uggs. Creases in them -- creases in Ugg boots come from someone wearing them -- there were also a couple stains on the boots -- hair & sock fuzz inside of the both boots -- and no paper/cardboard inside of them. If they had of checked the shoes before bringing them, it's clear as day that these weren't new. I was given my money back but still. read more

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I came here during the week and in search of a specific item. On my visit it was difficult to pin down any sales associates, and one of the escalators was not working. On a positive note, I was able to find some nice sleepwear and the cashier, once located, was friendly. With malls and department stores going the way of the dodo bird, this Macy's might need to step up its game to avoid being another casualty of this changing retail environment. read more

Love this Macy's. Price check machines easy to find. Always staff around to ask questions. Simple return's. Great coupons and sales. Love it! read more

This is Macy's is one of the nicer ones that I have been to in awhile. This multilevel anchor store was extremely organized and clean. It has a nice selection of quality merchandise. One of the things that they could work on is their signage. There is a map of the store in the doors upon entry; however, it wasn't all that obvious as to what department was on what level. The staff was friendly and helpful when trying to locate a given item or department. read more

Don't ever apply for a Macy's credit card even if u make a monthly payment on ur Macy's credit card cause they deal with citi bank cause in the end they will basically take ur credit bill to collections when u still r always making a monthly payment on time and don't even send u a letter cause they don't care about u cause they r selfish basterds read more

This is my favorite local store--I shop there often--I'm even a Platinum Macy's shopper. It was very disheartening to shop there today and endure rude treatment from the volunteer Jewish Women's International charity organization that is doing gift wrapping in the store for shoppers. They ignored me, were unfriendly and never once acknowledged me or asked to help me. I really like shopping here but I do not need my shopping trip ruined by people who are there to make it better or should be there to make it better --not worse. I did relate this to the manager on duty but my shopping in Macy's today was OVER. The associates at this store do a great job every day--gift wrappers running regular shoppers out of the store upset is not something they need. read more

DO NOT BUY DIAMONDS FROM MACY'S!!!! They will not give us a refund and THEY HAVE THE RING!!!!!!!!!!! I am very angry. All we want is a refund. My mom was shipped a diamond ring after a few weeks of it being purchased (over $6,000) and she liked it but it was too big. She took it to the store and the sales person said it can be resized. They ship it off to a third party company to do it. The sales person also told her it can be refunded within so many days. So the ring is sent off and doesn't come back for several weeks. Once it does, the diamonds look different. Black spots and poor coloring. My mom only had it for a week as she lives an hour from the store. Once she took it back to show the sales person and manager, they said she can not get a refund and they would only do credit towards another ring "To make this right". We will never trust buying jewelry from Macys and said "no, I want a refund". The manager refused. The manager took the ring to send off to the same third party company it came from. That has been weeks and we have been trying to do everything in our power to get the refund. The credit card company told us to contact the Attorney General office to start the investigation of fraud on Macy's part. She hates the ring, they have the ring somewhere with the third party company, and they will not give a refund- just another poor quality ring. This has been the worst experience. My mom is older and I am trying to help her out. If anyone else knows of a class action law suit against Macy's please message me. If anyone else had this same experience, we can let the Attorney General office know too. I know there will probably be some generic company response to this review. I don't care what they say. They have the ring and the only way to make this "RIGHT" is to just give a refund. That's not so hard. read more

Now I remember why I shop on amazon. Traversed half the store to find a checkout that was staffed. When I got there I was next in line. After waiting 10 minutes while the associate was on the phone trying to figure out the customer's gift card I just set my items down and left. The least the associate could have done was let me know it would be a while and point me to an alternate checkout. I will not be back. Very difficult and frustrating trying to purchase from them. read more

If you plan on ever coming to Macys and buying anything make sure you don't need to return it otherwise the manager Linda in returns won't give you you're money back. I bought two pairs of shoes from macys backstage two weeks ago and they weren't the right size. I went to return them and Linda refused to take them back even with me having a valid receipt, with the sales tags and strings still attatched, and within the return period. She told me they look like they've been worn and then continued to have a disrespectful attitude towards me and my mother in law. I'm not sure if she's racist but every time I've had an encounter with her I've noticed how she treats other black people versus anyone else but her own race. I've always seen her behind the counter even with a huge line of people doing nothing but standing there with a rude look and a snobby attitude. Macys I understand you're short staffed but you don't need to promote disrespectful people like this into managers unfortunately. read more

This Macy's location seems to either get high marks or low marks and nothing in-between. I admit that I enjoy shopping, checking out the sales, trying on suits and kicking it with the salespeople. In other words, I'm a functional metrosexual sans the eyebrow waxing and the Jersey Shore tanning. My review will focus in the men's department as other reviewers hit other areas of this department store. The guys in the men's department are helpful and provide good sartorial tips and tend to have a good eye when it comes to measurements. I enjoy this shoe department as they offer a larger Cole Haan and Kenneth Cole selections. They are sometimes cheaper than the label flagship. I purchased a pair of Ken Coles $20 cheaper because of sale cards and other sale incentives. I've always found something there that catches my eye. There, of course, have been the occasional dud employee but this tends to be with the seasonal help and all stores are busy around Christmas, so I tend to be lenient. I hustled shoes back in the day and retail is rather difficult; tho' reading Jenny S. review about "peeing" is rather garish behavior and raffish on all levels. I've not experienced this in the men's department. The store is clean and presentable and, of course, hit the sales and you will have a 3 star experience. Treat the salespeople as human and odds are you'll be walking out with a few shirts, a couple extra bucks in your pocket, and a 4 star experience. read more

The shoe department at this Macy's is just terrible. They never have enough people working. Every time I go in there I'm annoyed. Over the weekend went in there, found a pair of shoes I wanted to try on. Waited and tried to flag down a worker, couldn't find one who was available. Ended up trying on a few display shoes since no one would help me. Finally managed to flag down a woman who took about 10 minutes to bring me the shoe I wanted. And then, I hear her yell to someone else "You deal with everyone, I need to pee." and then she runs out and I don't see her again. Next to me another woman was trying on boots and was looking extremely annoyed that no one was helping her either. I spot another worker off in the distance, just slowly picking up boxes of shoes. I flag her down and it takes forever to get her attention. While I am trying to do this, boot lady is annoyed and packing up her box of boots that she wants to buy and taking them to another department with workers. The saleswoman comes over to help me and as I am speaking to her cuts me off and says "Wait a minute" and runs off chasing after the lady with the box of boots who is going to pay for them in another department. She then starts ringing her up while I'm standing there, waiting now about 15 minutes for anyone to show any sign of helping me. I gave up and walked away. Terrible service and complete lack of professionalism. read more

5 big stars for the store with a star as it's logo! I went to Macy's to check out their suits for my son. I went in looking for a DKNY in 40L that their web site said was not available. I had to return something anyway so thought I would go look anyway. Enters Mark the suit salesman. I ask, and he takes me right to it. Oh, it is beautiful, and then I look at the price tag. $650.00 not on sale :( I wander off to look for something more in my price range...Mark calls Bob, Bob researches upcoming sale events, he comes back telling me that on the 28th the suits are going on sale for $319. I can't wait for the 28th as it is for a wedding that weekend ,and it would still need the pants to go to alteration. Mark got the sale price appoved. But wait there's more... I asked if there was any 20% coupons available. He did not have one, but ran over to another department and they had one. He borrowed it for my purchase which brought the suit down to $255. I then went over to the tie department and a very nice gentleman (didn't get his name) helped me find a tie. Wait there still more... The suit fit, so we had to bring it back to Macy's for pant hemming and while there my son opened a Macy's charge account. That gave us another 20% off bringing the suit down to $204. Macy's suits us just fine! read more

My MACYS! Unlike Jenny S, I get excellent service in the shoe department! Granted, yes it is BUSY, but they are always nice enough to bring me TONS of shoes. And with the sales, and my macys card, the shoes are adding up! Sign me up for new Coach boots! I also love their clothes, INC is a great brand. And I find amazing deals on clearance all the time! Winter coats are 50-60% off now so take advantage! read more

In the day and age of online sales, Macy's is keeping me local! I typically buy my shoes from Aldo online, because their sizes are very consistant. Sadly, I could not find any driving loafers that I liked at Aldo... I walk into Macy's and saw a pair of Calvin Klein's I rather liked. They were reguarly around 110 dollars on sale for 80. I was in! I wore them for about 3 months and the damned things fell apart at the seams. I was very upset! I walked across the street from my work to the Macy's here in West Co. Mall. Told the salesman my problem, and he promptly asked me to take them off, and brought me a new pair. I was shocked. I didn't even have my receipt with me, but that wasn't a problem. The sad part was I had loafers that needed broken in again, and that's a big pain in the ass. Less than 2 months later, the damn things ripped again at a different seam this time... Went back in, talked to another sales guy, and he helped me pick out a pair of Bostonians this time around. They were a bit more expensive than what I had originally paid, and much more expensive than what my Calvin's were marked at the time, but he brought them out, and swapped them no problem, and absorbed the difference. 3 months in with the Bostonian's and I couldn't be happier. Which I would have noticed these from the get go. Much softer leather, and much more comfortable! So good for you Macy's. You earned a new loyal customer, and you'll be my new first choice, rather than my last thought. read more

Better than Galleria Macy's, but still kind of feral. The employees here are wily and elusive. When I finally captured one for questioning, they said to try Chesterfield Macy's for better stock, because "it's basically abandoned and nobody shops there anymore." read more

Macy's west county have the worst employees, was there on Wednesday, had transactions in intimate department and womens, I had the 2 meanest ladies, I can't believe how their allowed to talk to customers, the sales lady in intimates told the the lady after me in a nasty tone, these returns are getting old. I will try to stick to on line shopping. I can certainly live without that kind of nastiness. I was almost in tears when i left. I had to give a star or it wouldn't let me post this. read more

Nice store easy to get to fun shopping. The only reason I didn't rated a five is their prices are way too high and sometimes it's impossible to get help read more

This Macy's is always very clean, and the staff is generally helpful, though it can be a bother to track a kiosk that is attended down. And then you'll probably have a ridiculous line. I guess that's all department stores though. My husband and I also had our bridal registry set up through this location. The staff was very helpful and wasn't overly pushy like some registry locations. read more

Always a coupon. Always a sale. The woman in the denim department (shorter and super sweet) was very helpful. We had a few coupons and deals that we weren't sure if they would work - she exhausted all options to make sure we were getting the best deal possible. Amazing service with a joyful attitude. read more

Very long wait times to check out. Absolutely no help available to ask questions if you have any. No wonder people order on line anymore.

Not fond of the customer service today. I went to multiple locations inside of Macy's to ask questions. 2 stops I made were at the Mac makeup section and the men's colon. My goodness they acted as if I was inconveniencing them by asking a question. God for bid I actually knew what I needed at the Mac store and this girl made me wait 10 minutes to check me out because there was a customer asking millions of questions. I literally needed one lipstick. It would've been quicker to check me out so she didn't make me stand there forever. I was totally mad. Idk how many questions that someone may have it was just super rude how she addressed me. I tried to be polite and curious. But this girl needed an attitude check... seriously. And then I walked down stairs after I got done at Mac and the ladies at the men's cologne looked bored beyond all measure and seemed uninviting. I asked what the specials were going to be for the upcoming holidays to get gift ideas for the men in my life and they acted like I was wasting their time. Not thrilled today in the slightest. Macy's needs to work on customer service training with their employees. End of story. read more

I miss Famous Barr and their womens clothing selection and great weekly sales. I recently went back to Macys and found a couple sale items like I used to find at Famous. I like the bedding department, and purse selections. Very nice customer service. read more

Gary the manager is a sorry excuse for a manager and customer service representative. They incorrectly tag items and then refuse to sell for the price marked, then accuse you of changing the price tags. Sorry Macy's but I don't carry a label maker around with me when I shop. This is a terrible location and I will be taking my business elsewhere. Thanks Gary, I'm glad you're multi billion dollar corporation couldn't stomach a $140 employee staffed error. read more

If you live in South County or in the burbs south of the city, come to this Macy's. This location has a great variety of things. Customer service is great. Parking is so-so. Like any other mall department store, I try to avoid coming here on the weekends & holidays due to the parking & the insane crowd. read more

I heart Macy's. I do. I shop there entirely too much. I get a huge kick out of the coupons and the rewards and walking away with a $30 dress. I even bought my last mattress and couch from Macy's because of their financing deals. I will not, however, be buying any more jewelry from them. I purchased an Effy ring from them in March. I have huge hands, so I had to have it sized. I bought the warranty plan so that I could size it again later if needed. Off to sizing it went. They send it off to another facility for any kind of repairs so it was a good two weeks before it came back. When it was done, I tried it on and it fit well so I went off happy with my purchase. Unfortunately, the first time I wore it I realized the stone was now loose. It didn't feel loose but you could definitely hear it rattling any time I moved my hand. I took it back in and submitted it for repair. Off it went for 2+ weeks. Back it came.. with the exact same problem. Third verse, same as the first.. this time, the saleslady specifically wrote "shake the ring, you can hear it moving". 2+ weeks later, it showed back up. When they called to tell me it was in, I asked the sales rep to shake it for me before I wasted my time driving down there again. She assured me it was good. I drove down there, heard it for myself - no shake. Hooray! Finally.. my ring. I put it on and started to walk away.. except - waaaait a minute, WTF is going on with the side?! Yeah, they managed to scrape away the black accent coloring around the filigree. The salesperson tried to convince me that it was just cleaning material stuck in there. I disagreed and told her to clean it out if it was just material. She tried for about 10 minutes before finally admitting that I was right, the black was just gone. Baaaaaaaaack it went. I did get the ring back finally about 2 weeks ago.. and was able to wear it for the first time since purchasing it (and paying for it) 3 months before. Ironically, when I went to pick up the ring for what is hopefully the last time, they tried to sell me another one. Yeah, thanks Macy's, I'll pass. Ohh, I do like that dress over there though... read more