The store has absolutely the worst customer service. Employees are just simply rude and racist. You think they would be nicer since they work on commission. Would rather online order, than shop with their employees. read more

Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in most items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area. read more

I really like this J.Crew location. Have loved J.Crew's clothing brand for years. Lots of classic/timeless pieces mixed with trendier/seasonal items. This store is located inside of Plaza Frontenac which is my fav mall in STL. I was in a week or so ago, and they were having some kind of end-of-winter/spring sale. LOTS of clearance left over from their winter stuff - I got a basic long sleeve black tee for about $12. A lot of the new spring items were up to 30% off also. Stocked up on their classic chino shorts - love love love love love! Sales people have always been friendly without being overbearing. The lady who checked me out asked if anyone else had helped me and complimented the shorts I was getting. I don't always shop at J.Crew but will always be back for wardrobe staples. read more

I stopped into J. Crew because I was looking for a cute little present for a 3 year old girl. I knew they carried children's handbags and I really wanted to buy one. Luckily they had two left. It was between a plaid heart and a silver glitter rectangular bag. I went with the glitter one and picked up a couple of hair accessories for myself. The inventory was a little sparse but it was the day after Christmas. Of course I'll be back because I'm a J. Crew fan. read more

I love J. Crew! Their newer styles have been so cute and have become a staple of my work wardrobe. Sadly, this store not so much! This store is lacking basic customer acknowledgement. I visited last night (Monday evening around 6pm) and they didn't welcome me or ask if I needed any assistance the duration of my visit. (For reference, I was walking around looking at multiple things, and not just in the sale section.) This behavior wasn't a result of being understaffed or busy -- they simply were too busy carrying on conversations with each other to even notice patrons. Boo! "Meh. I've experience better" is right! read more

This J Crew is easily my favorite one in STL and this is mainly because of it's selection. It has way more product than the Galleria location...especially for Men's. Easily 2x as much. For some reason I always forget about this one and I'm always excited to peruse what they have. This location is also way better because the Galleria is always so crowded (walking into a crowded mall is one of my least favorite things in this world). Also, I see a lot of people complain about the service but I've never had a problem. On more than one occasion I've had them go the extra mile to find a size I need online or in store. Also, I must note that I hate when people try to help me "too much." It makes me want to leave. I never get that here. I can do my thing and get help if I need it. I'm like a cranky old man in that respect. read more

Once upon a time I would've given this place a 4 maybe even 5 star because they had selection galore in there and it was of wonderful quality. And the sales/clearance racks and times! Now??? Their selections seem to be dwindling and the quality of the merchandise is going down as well. For example - there used to be a larger selection of dresses and the material was of a stronger quality (as shown by a row of dresses I bought 2 years ago that look as good as the day purchased and I still get compliments on). The material now appears to me as if J Crew is trying to save some dimes....thin, flimsy, some wool no longer fully lined, etc. They don't have as many choices to pick from anymore. If you like something that you saw online, you have to order it online. True, they always were that way - just more so now. I still love this clothing line, just miffed they don't have a selection varied enough for me. Now in Chicago or Philly or NJ/NY - yeah! And the staff here can be anything from dry and bland to too damned perky. Just wait on me please in a timely manner and help me when I need sizes. Neither ignore nor hover - thank you very much! read more

I went to college in New England...what does that have to do with anything? Well, I went to what might be the most stereotypically New England Preppy college in existence...the campus looked like something out of Dawson's Creek....as unfortunate as that was, my first few years, I loved it. How much did I love it, well, most of my wardrobe came from j. crew and I loved everything about this store, from the sweaters to the jeans to the magic wallet...I couldn't get enough. Though my wardrobe is not nearly so j. crew anymore, I still stop in to check out the sale table. Since this is the only j. crew in St. Louis, I am forced to go here to find my sweaters for next year every spring and brave the stares at my old car and my Target flip flops as I meander through Frontenac. I have to say, this is not the best j. crew I have ever been in. The service is not stellar, the selection is fairly meager, and the sale rack is never as stocked as my beloved Providence j. crew. I know this clothes is not as popular here as it was in Rhode Island, and I think j. crew may have had it's hay day, but I sure wish they had a little bit more of a selection at this place. My suggestion...figure out your size (this place runs a little big), and go to the website...this store just won't have the selection you are desiring, the sales staff is pretty snooty, and the sales online, totally worth it. read more

I love J Crew's clothes - that being said - The staff here is wonderful. I signed up for the free personal stylist and Allison J was so sweet and amazing! She really nailed my style. I also want to add, never once have I felt "out of place" or "looked down upon" as some people feel like when they go to more upscale clothing stores. I have gone in in everything from post-workout to off of work to straight off an international flight (luggage delayed). I love this venue! read more

J Crew's clothing is awesome. Nice basics that will last a very long time. And if you wait for sales, the prices aren't bad at all. the reason for 3 stars? The service. Thank goodness Galleria has a J Crew now because this place is just rude. I've been here a few times and you practically have to set up a flare gun in the store just to get someone to help you. Today I was in the dressing room and had tried on a pair of pants that were too big. I went to see if someone could get me a smaller pair and even though the lady working in the dressing room could clearly see me, she decided to ignore me and chit-chat with another customer for like 5 minutes. It took forever for her to acknowledge me and when she did she was short with me. I think this is why I order from the website 90% of the time. read more

One star docked because they aren't the best customer service store in the world (that would be J. Crew North Avenue in Chicago circa 2005-07.) But its still J. Crew and I still love it. The people were nice and friendly and I had half a mind to put in some holiday hours this year, but I decided to sit on my butt for my two week Christmas vacation instead. Probably a wise choice since whenever I work there I spend more than I make. read more

This J. Crew location is the best I have been too. The merchandise is the same across the country, but the staff at this location is what makes this store stand out. Melissa B. in particular went way above and beyond to make sure that I was satisfied with my order. There were several items that were not available in my size, and Melissa B personally ordered them and got them shipped free of charge!!! Her customer service is unmatched! I would highly recommend making the extra drive from the Galleria and take a look at the plaza Frontenac location..... Again excellent excellent excellent read more

In response to the other reviews posted on this site, I feel the need to offer my opinion as a veteran J Crew shopper. While it is a little out of the way for me to visit (I could much more easily shop at jcrew.com and avoid the drive), I find myself going out of my way to shop at the J. Crew in Frontenac Plaza. The store is always clean and well-organized, making it an easy and enjoyable shopping experience every time. The store managers I have gotten to know, Katie and Melissa, have helped me numerous times, always greeting me by name with a smile. I am impressed by how the positive energy of the store that they maintain. The personal shoppers have learned my style and seem genuinely interested in helping me - I have found many now key pieces in my wardrobe with their help. Liz helped me immensely in finding outfits for my daughter's wedding weekend, which gained me many compliments :) I will continue to shop at the Frontenac J. Crew, and high recommend this shopping venue to others! read more