Visited Friday, Nov 7th to buy jeans after spending $400 at J.Crew for work. I'm between sizes (curvy vs. regular) and nothing fits like it used to since lifting weights. Tried several pairs--none quite right.
A sales associate in a fringe jacket "helped" -- she grabbed a few pairs, but one was three sizes smaller than I asked for. As I went back into the fitting room for a second time, she said, "Round two, huh?"
Came out with two pairs I was considering. She found different sizes, then asked if I wanted to "take them home to try on." I said I live an hour away. Her reply: "So no then?"
I asked another associate to hold the jeans while I decided to pay full price for jeans that still had waist gapping.
As I left, the fringe-jacket associate went to the counter and started talking about me to the staff.
Every item I tried on was re-hung or folded neatly on the chair -- I worked retail before becoming a Nurse Practitioner, so I know the struggle of running fitting rooms.
Madewell's brand is built on inclusion, confidence, and helping every customer find their perfect fit -- values I've always appreciated. Unfortunately, this experience didn't reflect that at all. I left feeling uncomfortable and unwelcome instead of supported. read more