I cannot recommend going here unless your life depends on it. Apparently these stores have major…read moreproblems with internal theft on clearance items to the point of me, someone who doesn't work there, getting accused of putting a cheaper sticker on a pair of boots and then being denied a sale due to them having the wrong sticker price directly on the box. If you have to go there make sure you don't go on a Wednesday evening, that manager, Josh, is rude ass hell.

Came in looking for a pair of shoes for my husband. I gravitated more towards the Asics or Brooks…read more Limited selection for both brands and size availability but I found a good pair of Asics which ended up being on sale. I checked out their women's shoes to see if there's anything that tickles my fancy. While I found a few slip ons which would have been excellent for the coming summer months, they did not have any on my size. There were 3 different pairs I considered but no 6.5. I finally went to check out and the lady told me that the shoes are buy one, get one half off. No one told me while I was perusing. She held the pair I was getting for my husband while I checked if there's any I would like to get for half off. I found a pair of Nikes that seemed like they would be cute with dresses. I went with those. They weren't on sale but fairly affordable at less than $80 for the pair. Not to mention the buy one, get one half off sale. Overall, it was a good visit with new shoes for my husband and a surprise pair for me!

I visited Fleet Feet on a weekday afternoon. I did not have to wait, and overall I had a positive…read moreexperience. I needed some new walking shoes and I have traditionally had a very difficult time finding shoes that work well for me. I really enjoyed the computer analysis of my feet shape/size and the mechanics of how I walk. The 3D models were interesting (and very accurate of the challenges I have finding shoes). You get an email link with your foot analysis that you can torture your friends and family with. Thanks for that, they'll love it at the holidays this year! (Sorry, not sorry.) Bethany was very patient bringing me many shoes to try on. I did finally select a pair that *might work for me, from a Finnish brand I have never heard of - I'll have to see how they are after I try walking in them some. They do have a 30 day return policy that I hope not to have to use. They also have a rewards program that earns you discounts on future purchases. I will say I was surprised that, right out of the gate, they try to sell you socks. I have no idea how expensive those socks are, as they were too tight to be comfortable for me. Then, before you put any shoe on, they bring you $60 insoles. The socks and insoles are on top of what I think of as higher end shoes (around $175-200/pair). I haven't ever experienced this at a shoe store before. Most of the shoes brought to me to try on were run/walk combo shoes or running shoes. I do not run. Ever. I guess they either don't carry a lot shoes for walking specifically, or those weren't a good fit for my foot. They were all a rather specific style that's popular right now but that I personally hate: crazy thick soles with super wide flared foot beds. I think this store would be better for a serious runner than for me. Perhaps my feet aren't fleet enough?

Bethany, Bethany, Bethany! Thank you so much for your patience and spending a couple hours helping…read moreme find tennis shoes that work with my nerve-damaged legs. The Hokas are working great, and I don't have to try on new shoes for at least another six months!

I had no idea this store carries a wide selection of narrow shoes! I have been struggling for…read moreyears to find sandals to stay on my narrow feet. Now, I finally have cute ones thanks to Marmi! I used to think this store was for older women, but that is not the case. They have very stylish options for all ages. I'm so happy to have discovered this gem of a store! Customer service is off the charts great. It's local too, so definitely support them : )

I just had the most unbelievable service imaginable. I was trying to place an online order but…read moreneeded help with checking out. I called the St. Louis store and Lamont, one of the managers spent eighteen minutes on the phone with me. I'm in my vintage years and easily challenged when it comes to IT. This gentleman treated me with the same kindness and patience that one would treat a loving relative. By the end of the conversation, he had helped me get five pairs of shoes at clearance prices. I don't get to St. Louis often but whenever I do, I make my way to Marmi's. What a great way to have ended this day. Extraordinary customer service still exists. Thanks again, Lamont.

I've bought a few things here and used online ordering for my kids in sports game…read more Online pickup is quick and easy. Shopping on the store is just as good. We bought chairs for outdoor games which were very good prices and they last a long time. They have reasonable prices for all your sporting needs. Mouth guards, basketballs, cups, bikes, hoops, sports clothing and more. The staff is always helpful when we need and they greet you as you walk in. We came here to compare prices for a hoop which we saw better elsewhere but overall, not bad.

4/7/2026 I purchased 2 pairs of Nikes. One of them was a pair of Nike REAX, mens size 8. I had…read morethem picked up from the store by a delivery service, I don't drive. I got the shoes, opened the REAX and they are worn, dirty and stained. There is white paint or something similar on the bottoms, on the side and top, there is what looks like splattered Cola or coffee. The laces are dirty and the inside of the shoe has fuzz and dirt. I IMMEDIATELY called the Manchester store and "Wayne" answered in the shoe department. He was 10,000% extremely unhelpful, rude and very off putting with his attitude. He blamed it on the delivery service I used, my response was they dont work for Academy, they are a delivery company. He then says well what do you want me to do about it? So I hung up and called to talk to a manager. The manager "James" was worse than the first guy, so apparently I was going to get no where with him either. So here I am, stuck with worn, dirty Nikes that I paid 100$ for! NEVER WILL I RECOMMEND THIS COMPANY NOR WILL I EVER SPEND ONE MORE CENT WITH THEM.....​​

I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.

Sass Shoes are made in the U.S. We have been buying them for years! They are very well made and…read morelast for years. These are the most comfortable shoes with good support that we have found. Yes, they are expensive, but we go on our birthday month and get $20 discount. And did I tell you they are made in the U.S. Finding anything made in the U.S. is difficult. We are done buying shoes from foreign countries! Yes, they are still open! Their current address is 12593 Olive Blvd., St. Louis MO 63141

I have been wearing SAS shoes for the past 10 years. I work in the QSR industry and on my feet…read more10-12 hours a day. Very comfortable and well worth the money.

Honestly, for a warehouse clearance store, the prices were high. Even though it was by one get 1/2…read moreoff, everything I wanted was $79.99. Their wide width women's selection was not as good as the store in Springfield, Missouri. The styles that I wanted here did not come in wide width. The store was clean and service was nonexistent because there wasn't much staff and she was checking someone out while I was there.

My wife was wanting a new pair of arch support shoes for an upcoming trip. Was surprised it didn't…read moreopen until 11am on Sunday and we waited for about a half hour until it opened. Line was forming when it did finally open. At least 15 customers in the store by 11:05. Good selection, but mot as many choices with arch support as my wife hoped they would have. I also found a pair, but they didn't have my size in the first couple of pairs I looked at. Clean and well lit, overall a good experience. Might want to consider opening earlier on Sunday.

I love Cole Haan shoes and this store to me is what the shoe departments at Neiman - Marcus and…read moreNordstrom are to most women. I can find every type of shoe I need and want here. I can even find shoes that I didn't even know I needed and wanted here. The selection is so vast, I can not figure out why anyone would buy their CH at a department store of other specialty shoe store when you a direct source right here. In addition to great shoes and boots, they have messenger bags, duffel's, belts, socks and shoe laces. Selling shoe laces is a big point for me. Have you noticed how some shoe stores sell you a pair of shoes with laces and when you want an extra pair of laces, they tell you they don't sell laces. Not here, they've got'em and they have them in a variety of colors to match your shoes. Prices may be higher then your typical "shoe store", but you are getting what you pay for and that is a classic well made product. My Cole Haan shoes seem to last for ever and I am hard on shoes. I watch for sales and periodically treat myself to a full priced pair, when I just can not resist the temptation. Which may be very soon, since I found a pair that are screaming, "buy me, buy me". Dorothy had her "Ruby Slippers", so why shouldn't Steven B have his "Orange Loafers". Orange is my signature color. The entire sales staff is friendly, knowledgeable and professional. I'd be hard pressed to pick a favorite.

Since the closure of the Magnificent Mile Cole Haan, I decided to take advantage of my time in St…read more Louis to do a little bit of retail therapy at this location. The merchandising is always top-notch and the service is excellent. I tried on a couple of styles and ultimately went with a silver, pointed toed loafer, a perfect transition item for fall. I could tell that the store was a little bit short staffed, as there was only one person bringing out the shoes and ringing up customer, but that hiccup aside, I couldn't have asked for a better experience. I also learned that there will be a Cole Haan coming to Chicago...likely in 2018...to replace the Mag Mile location that closed for remodeling earlier this year. Worth the wait!