Visited Friday, Nov 7th to buy jeans after spending $400 at J.Crew for work. I'm between sizes…read more(curvy vs. regular) and nothing fits like it used to since lifting weights. Tried several pairs--none quite right. A sales associate in a fringe jacket "helped" -- she grabbed a few pairs, but one was three sizes smaller than I asked for. As I went back into the fitting room for a second time, she said, "Round two, huh?" Came out with two pairs I was considering. She found different sizes, then asked if I wanted to "take them home to try on." I said I live an hour away. Her reply: "So no then?" I asked another associate to hold the jeans while I decided to pay full price for jeans that still had waist gapping. As I left, the fringe-jacket associate went to the counter and started talking about me to the staff. Every item I tried on was re-hung or folded neatly on the chair -- I worked retail before becoming a Nurse Practitioner, so I know the struggle of running fitting rooms. Madewell's brand is built on inclusion, confidence, and helping every customer find their perfect fit -- values I've always appreciated. Unfortunately, this experience didn't reflect that at all. I left feeling uncomfortable and unwelcome instead of supported.

Great customer service & store looked phenomenal. From the front of the store to the denim bar in…read morethe middle to the back of the store I legit wanted to buy everything!

The store has absolutely the worst customer service. Employees are just simply rude and racist. You…read morethink they would be nicer since they work on commission. Would rather online order, than shop with their employees.

Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in…read moremost items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area.

I stopped by Torrid to pick up an online order. The pants I ordered were originally priced at…read more$79.90, with discounts I paid only $26.22! Great value!! I looked around the store while the lady behind the counter went to retrieve my order. The clothes were neatly arranged and the store was clean. There were 3 ladies behind the counter, they were all pleasant and personable. I'll continue to come back to this store for great customer service, quality and prices.

Love love love the dressing rooms. They have fans!!! Who doesn't get all sticky and hot when…read moretrying on clothes? Torrid figured it out. Thank you!

Chicos is a staple for me. Lots of higher end clothing that last forever. Sales staff helpful in…read morefinding the right styles and sizes for you. They offer discounts on your birthday. I have a sweater coat I purchased over 20 years ago from them and it still looks new. A place for that "one of a kind" piece.

I've had great experiences shopping at Chico's. Since they've changed their sizing as of a few…read moreyears ago and the clothing has become more trendy, I'm able to find clothes that fit my small frame that I feel good in - not that "older lady" feel. The sales personnel are all extremely helpful, and when asking for a true honest opinion, they give it, they're not just trying to make a sale. A special shout out to Max who's helped me on various occasions. Since they don't carry a lot of the smaller sizes in the store, I do a lot of shopping online. Whether in the store or online, they have many pop-up sales where you can get a great price reduction on many of their items, so you can save a lot.

Wondering if this is an outlet. Staff is terrible, rude, kind of lingering back and forth watching…read moreyou look for a size and then huffing after you to reorg the stack. The shirts table has a couple sizes but I swear- they have visible snags, make up on them - why are we putting those back folded like they're buyable? The middle sale section gives me anxiety just looking at it.

Express is Express...men's and women's casual/dress attire, accessories and gift cards. They've…read morebeen around for decades giving the fashion forward individual's a place to play around. Cool shades, dangly earrings, sequin, stones, gold, silver plated costume jewelry, prom night, wedding trinkets, trouser socks, neck ties, stockings? Yelp, Express has you covered. Sales are always in full effect. If there's a piece you have your eye on I'd encourage you to sleep on it if you're interested in saving a few bucks. Online also carries select product not offered in-store. I won't say the materials are top quality but it's definitely not Rainbow status. I particularly appreciate the suiting options here. I've never been opposed to Express blazers, given a nip/tuck their comparable to BCBG if you ask me. Just my opinion, take it with a grain of salt. ~Christy

Staff is always nice and helpful. Store always looks clean and well stocked. Last time I came they…read morehad a good $10 clearance rack and I got a nice coat and a dress. I was very pleased.

I came in to find shoes for my 21st birthday. They have a bunch of shoes and are cheap. I asked…read morethem if they had the three shoes I possibly wanted to buy and they got them out for me pretty quick. I asked for advice on which shoes to get and they were great help especially since I rarely dress up. Tiffany and Faith are super awesome and sweet workers and I reccomend this Windsor!!

We will be taking my hard-earned money elsewhere…read more We have spent hundreds of dollars at this store over time, which makes this experience even more disappointing. Last year, I purchased a suit for my son that ended up being too big. The weekend before Easter, I brought it back in with the receipt and tags still attached to have it altered. I paid $50 to have the pants altered. Unfortunately, I didn't realize until Sunday morning, while getting my son ready for church, that I had accidentally left the suit jacket in the store. I the next day, but the store was closed for Easter Sunday. First thing Monday morning, I went back and spoke with the manager, Cari. She took my information, I noted the description of the jacket, and told me to give her a couple of days to look into it since it was right after the holiday. Days went by with no follow-up. When I called midweek, she said she hadn't seen it. I followed up again on Saturday, and at that point she told me "it's not looking good," but she would continue to check. I even suggested reviewing the cameras or speaking with the security guard who assisted me and handled my items when I first arrived. In the end, I was told the store is not responsible for "personal items left behind." This was not just any personal item, it was a brand new jacket purchased from that very store, never worn. I even brought my receipt and showed proof of purchase. To make matters worse, I was then told the suit didn't come with a jacket, which is simply not true. When I originally purchased it, there were plenty of matching jackets on the rack. I've worked in retail before, and this is not how situations like this are typically handled especially when there is clear proof of purchase and an opportunity to review what happened. Now I've paid for alterations on pants that are essentially useless without the jacket and the alteration cost more than the suit itself. This situation was handled poorly from start to finish, especially the lack of communication and follow-up. I will be returning all of my recent purchases and taking my business elsewhere.

Wide variety of clothes for men, women and children. They sell shoes, jewelry, clothes, belts,…read moreperfume and more. Styles vary and sizes do too. If you are in need of everyday wear, office wear, or church clothing, this is definitely the place to go. Prices are reasonable and they offer layaway, for those who need it. Staff were friendly and there's plenty of parking outside!

J. Crew Factory has so many great items! I love that they have a range of sizes for men, women and…read morekids. I also love all the colors, patterns, accessories and shoes! This is a great place for a wardrobe refresh and to get some staple items or fun dresses and accessories for summer! Their prices are very reasonable and they often have sales. The downside is that this store does not seem very friendly or welcoming. There are typically many staff working, sometimes more than the number of customers shopping. The staff generally don't greet you when you walk in, leave or while shopping. The times I have been there, the staff are usually working on things like inventory or changing the layout of parts of the store, which can make a customer feel like they are in the way and for an unwelcome shopping experience.

I am an online shopper. I just prefer sitting on my ass at home to walking through stores that…read moreprobably don't have the right size and color in stock. I come here regularly to return. The employees are usually friendly and the store displays are nice. I'll be back!