OK it's a pandemic Macy's is in trouble what can we do. The collection of clothes at this Macy's was less than anywhere else, however they still had some brand names. I did not see too many workers not too many customers but again it was closing time on Saturday evening at 6:50 PM. I hope Macy's makes it through the pandemic because They have some of the best clothes.... read more

Macy's - The way they are hiding the dark ugly ceiling is very smart and innovative. And I think it worked! - Department Stores Near Me - Dearborn, Michigan

This store at Fairlane is barely hanging on. The men's department carpet is filthy and needs to be cleaned. The Polo section at one time was the best and now it's mediocre. The clothes selection needs to be updated. Checkout only has one register but I guess it works. I give it 3 stars because this store has hope and potential. read more

The store doesn't seem to have anyone working here. The lines are long and things are all mixed up in random departments where they don't belong. There is a good amount of clearance stuff though which is kind of nice because what we shop for isn't want is sold out here. People can be sketchy at this mall, but just keep to yourself and not make too much eye contact it's fine. They have a backstage up stairs which is kind of like their clearance center. As long as your expectations are low with customer service this place will work if you need to find some thing and happen to be in the area. read more

Macy's - Department Stores Near Me - Dearborn, Michigan

We have always find great quality products in Macy's. I think the pandemic took a hit on most of the stores. I prefer online shopping these days. Check out lines were very long as there were not enough open registers. The cashier was not friendly. read more

Macy's - Department Stores Near Me - Dearborn, Michigan

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One of the associates flat out lied and said all last act sales are final. I know for a fact that's a lie and it also says on the Macy's website's return policy that you CAN return last act items within 30 days. Do NOT let them tell you otherwise! read more

Macy's - Last Act Return Policy Proof - Department Stores Near Me - Dearborn, Michigan

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Service is always horrible at this Macys, not many employees to help. Nothing ever in stock

Three bathroom stalls in your men's room, and not one roll of toilet paper in any of them. In an urgent situation that made for a very awful experience. Cleaning the restroom more often would also be quite beneficial. read more

Terrible, as usual. One open register per level. Clothes un organized. Bathrooms look like they came out a scary movie along with the rest of the store. The only decent thing about it is that they have a Perfume Department for last minute gifting ideas. Otherwise is a thumbs down for me. read more

Macy's - The shoe buckle got stock so I bought them. - Department Stores Near Me - Dearborn, Michigan

I called Macy's today and connected to the Clinique counter, wanting to know if they had a certain shade of lipstick in stock. The girl who answered told me to "Hold on, I'll have to check." She put the phone down on the counter (not on hold, mind you), and away she went. As time went by, I could hear chatting and laughing in the background. Half out of curiosity and half out of pedantic annoyance, I continued to "hold" on my drive home, listening to the distant conversation as she "looked" (in other words didn't look) for what I had asked for. I got home, unloaded my purchases, went into the house, and fed the cat. Still, she did not return. Either the Clinique counter at Macy's is the size of the Mojave desert and she somehow got lost in the swirling sands of setting powder, she forgot me, or she simply put the phone down, ceasing to give any semblance of a crap about customer service. After nearly 1/2 an hour, I gave up on getting any sort of service from this dumpster fire of a store. Guess I'll order online, Macys. Ya'll clearly don't care about your customers. read more

Are you sure this isn't a run down Marshall's? Save your time, make the drive to 12 oaks. This macy is depressing. No shoppers, yet a ton of clothes and shoes all over the floor. In the words of my toddler, "yuck mama so messy." So messy to the point where pushing a stroller becomes an intense cardio workout because you're trying to avoid running over hangers and clothes. Employees avoid you at all costs, don't worry I don't want to talk to you either, just maybe do your job Or are we too sensitized in this day and age to actually ask ppl to do what they are getting paid for? Am I coming off as offensive for expecting a clean, friendly, experience? Also, if that wasn't bad, there are not many brands here. Just avoid. I left and was sweating as if I ran a marathon. Probably gave myself a heart attack from the experience. read more

I went to Fairlane to do a return I had one hand bag a wallet and leather conditioner the woman who was working in the handbag area refused to do my returns. Customer service was closed so I took it to a delightful woman in the clothing department although she hesitated she was able to do all my returns with ease and she was very patient with me. It was only because of her I had a good experience. Her name was Venita. She took her time she was able to complete my returns and she was very patient with me which I really respected. read more

Based on a good deal offered through the Macy's website, I purchased online for store pick-up. Same counter as before, this time only one person ahead of me so the wait was short. Cashier was pleasant, got my item from the storage area quickly and the entire process took about five minutes. The store remains bargain-basementy in its look and feel. I remember Macy's from years ago being a higher end kind of place so maybe they've simply decided to downgrade and, like so many other companies, burn up the good will established years ago. I'll keep my eye open for bargains offered on the website but have no incentive to shop in the store itself. read more

Stopped in to browse - decided to buy a shirt for my husband. No sales associate at the first counter I tried, one with a lengthy line in an adjacent department so I approached the next nearest two sales associates at men's fragrances who were talking together, not assisting customers. They wouldn't ring up my purchase & directed me to the lengthy line. Needless to say, I opted to leave without making the purchase. Next I went to housewares and for the first 15 minutes browsed around a seemingly deserted department that was utterly disorganized with items strewn about and on the floor. When I finally wandered toward furniture, I noticed two sales associates-again talking but not with customers. I wonder is there any upper management, any attention to customer service? It makes me so sad because this used to be a top notch store. Macy's, please clean up your act! read more

What a DUMP! Not much more to say other other than the pics I have attached. Merchandise all over the floors in many departments, no help from employees and general disarray. It's no wonder why retail stores are disappearing...this place is a disgrace! There is obviously no competent management in place and relatively few others who care about the place. Obviously no one from Macy's headquarters cares that the place is such a lousy reflection on the brand. No doubt it's soon to close...and it should. read more

Macy's - Macy's Mess...#1 of 2 pics - Department Stores Near Me - Dearborn, Michigan

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Any reason why the store is not well organized and the customer service is very low. Twelve oaks mall Macy's is clean and neat and has great lighting. See pictures. Why is Fairlane mall so dead to the point we don't like shopping there anymore? read more

Macy's - Department Stores Near Me - Dearborn, Michigan

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Don't bother with the curbside pickup. Going on 2 hours sitting outside. Nobody answering the phone. Have called 7 times and didn't get anyone to pick up any of those times after trying nearly every extension. Flagged down the 1 employee running out orders and have been told it's coming every time. read more

Seems like the store standards have dropped - things and items are all over the floor and sales people are not too friendly! A lot of the younger crowd hanging out in the store, maybe because it's Fairlane, we thought we wouldn't be coming back but hubby likes buying their Kasper suits here for me. Truth is I rather shop online then shopping with those that have the attitudes. read more

Love this location but always so busy. The. Customer service was a mess today. But I did get my items returned.

Love Macys Fairlane! Great store and now is carrying furniture! Definitely check it out

Yelp please give us an option of no stars because some establishments truly deserve none! The mac counter is THE WORST MAC COUNTER that I've ever been to. Talk about rude and just plain nasty. The employees they have at the counter are pompous and arrogant. I mean you are there to help the customers not sit around and gossip. Slap on a smile and do your job. Most of the employees at this location are just plain nasty. I loathe having to go into this particular location but unfortunately they carry some items the other macys around don't. If I had my way each and every one of the employee at the mac counter would be fired. Then I would make it a MUST for every employee to undergo a mandatory 90 day customer service workshop. With a 90 day probationary period. This needs to happen fast before one of the employees gets physically and or verbally assaulted. Yes it's that bad!! read more

The worst Macy's I have ever been to. The clothes were SO unorganized and cheap. The place was a PIT, but yet they were still charging premium prices for a subpar experience. Drive the extra 15-20 minutes to go to Ann Arbor or Novi. It was a Friday mid afternoon, so there was no excuse for it to be such a slobby mess. read more

I can't believe this place has 2 stars! The service is so ridiculously horrible it's almost funny. My sister and I went here on our lunch break since we work right across the street. I was looking for something for my engagement pictures this weekend. We were there for an ENTIRE hour and not one salesperson said anything to us. Not ONE word... not a "hi" or "can I help you with anything".... nothing. We walked around the 2nd floor twice looking for the womens area and finally I asked someone to which she replied, "oh it's downstairs." And immediately turned her back and returned to her phone. I saw at least 10 people on their cell phones, paying absolutely no one attention. I'm all for not being bothered while shopping, but this was ridiculous... I expect to at least be acknowledged while I'm there. If you're looking to go shopping somewhere, I definitely would NOT go here. Find the next closest Macy's, cause this one is not worth the drive. read more

What a joke of a company! I applied for a Loss Prevention Detective. Was emailed for a phone interview appointment. They never called. I called them and Macys said we are going to reschedule it because there was a meeting for the loss prevention department. They dont call for the second time after scheduling it. I call them again and the girl says she emailed the department of the new time. 5 minutes later I get a third email saying they were not moving ahead with the hiring process. Will never set foot in another Macys after jacking me around. Let this joke of a company fail. They are already closing stores left and right. read more

Entertaining in that the furniture and decor is exactly what I remember of Hudson's/ Macy's in the early 90s. It's 2017 so 1 star. Horrible, felt like I needed to walk fast and not make eye contact with staff. Some were dancing which was fun. Yikes Macy's this store is more like a low end Kmart. read more

This store was once elite,don't now what happened but store is a mess. I can not even shop there anymore, clothes laying everywhere on floor, over racks everywhere but on hangers. on this day wednesday july 29 2020 one check-out opened for whole men's department (crazy),two male workers hanging out using clothes racks to lean on,just chilling near shoe dept. Forman mills puts this store to shame,I know management does see this but easier to turn a blind eye. I was there also on father's day and had items but could not pay, nor get out of store unless I was to camp out till next day.So sad because it might be too late to bring back to the store it once was. NYC KID. read more

This place is a dump. Ran here last night to pay off my charge and I couldn't get out quick enough. Racks are disorganized, clothes are thrown all over the place, cheap clothing brands are for sale, and the workers are beyond rude! It is obvious that they hate their jobs and do not want to be there as much as you do. The customers that shop here mistaken Macy's for Chuck E' Cheese and allow their children to run amuck throughout the entire store. Will not be returning! read more

Went to Macy's Fairlaine, recently, to pick up a watch that I ordered online, because it was the closest location to my zip code. Normally, I would go to Oakland Mall, or Twelve Oaks Mall, but came to this one for convenience. I was very concerned about the inability to use the automated accessibility doors, at the entrance to the building. The outer door handicapped button, and the inner handicapped press button were bit inoperable, and appeared to be damaged so badly that it looked as though the buttons had been pushed to the point of disrepair. Another couple cans around and tried to open the door from the outside, and was unsuccessful in getting the door to open. In addition to being a violation of the ADA, this is a major hazard for persons with disabilities who are attempting to access the building, and depend on this accommodation. I've rarely, if ever encountered a situation like this at the other Macy's stores where I shop. I want to complain to corporate about this, so I'm searching for the contact person, for which this issue may be directed. read more

I'm only giving this Macy's two stars because they do have some nice clothing especially for men and they carry my favorite brands of perfume, however, the perfume ladies have NO PERSONALITY! They stand around and talk to one another or if one is standing alone, they look lost and confused. I ask one young lady about a tester to smell a certain perfume and she had attitude like I was bothering her! This Macy's location is lacking and because of that I'll be more then happy to take my money somewhere else. read more

Large Macy's but very disorganized and unhelpful salespeople. You'll get what you need but don't expect a pleasant shopping experience to run home & tell mom about. read more

This place is awful. The womens section is horrible. I asked if they had any dresses (not looking for a gown, just business attire) and the women responded, "We don't have very nice things. You may want to try that Somerville mall in Troy. I hear they have nice stuff." read more

They jump prices up just to offer a discount a#macylies I'll never shop with this retailer again I found the items cheaper all over the internet read more

Reading the previous reviews on this place was pretty entertaining. Fairlane Mall in general needs to be shut down. Macy's is a joke in this mall. Looks like a scene right out of a Walking Dead episode. Some areas look abandoned. Merchandise everywhere. This place needs some serious cleanup. Start with the employees who are all rude and nasty about everything. They fit right in with the mall. This place is trash! read more

This Macy's is the worst. The bathrooms are awful I had to use the restroom really bad otherwise I would have held it. I'm not sure how much the store is the blame for Its customers. The restroom was unclean.They have very limited bra section. Most of the store looks like a resale shop.The MAC counter was nice and so were the MAC associates. I'm disappointed at the decline of this Macy's store. read more

I called the MAC counter at the Fairlane Macy's directly and spoke with salesperson Jessica. I was looking for a recently discontinued skincare serum product that I couldn't find locally in Delaware. I thought to call Fairlane because my mom lives closeby. Within a few minutes Jessica found the last 2 bottles at the store. She coordinated a phone sale with free shipping. She was delightful to work with and had a professional, positive can-do attitude. read more

Awesome Awesome Awesome. I have stopped using MAC because of a bad customer service situation at the Harlem 125the location. My mom wanted to go to the MAC counter so we went. We took a seat and waited to see see whom would come and ask if we needed any help... Nobody. So I eye hustled to see who I thought the manager was and who I would ask for help. I noticed a woman with a line waiting for her and told my mom that we should wait for her. She was smiling and moving with a comfortable speed that gave me an experienced impression. As soon as she walked by, I spoke to her and she was on it. Even helping and greeting o read more

Macy's Money is a bunch of bolony. Unlike Kohls Cash, if you make a return, the whole amount is deducted and not a percentage of the item. I spent hundreds of dollars over xmas and made one return. They took the entire amount of my "money" off of one return. I'll make it a point to avoid Macy's and look into class action. read more

Quite a few of the things I used to be able to get at both stores "before" there was Macy's are no longer carried by Macy's. Ticked me off so bad I gave them back their credit card. Any place, like Kroger's, that forces you for the most part to buy their brand is not some place I want to shop. I was also told Macy's bought out Lord & Taylor. That was one store I LOVED to shop. No longer. I go ONLY when I have to. read more

This place is always dirty and disorganized. DO NOT GO TO THE M.A.C here! The workers were so rude and disrespectful. I asked for help, waited 30 mins, asked for help again and was given completely unnecessary attitude. Seriously, don't work in the service industry if you're not going to be helpful/pleasant, especially to customers willing to pay. What a joke, if you want to leave a place feeling happy/satisfied with your purchases don't come to this mall in general. read more

macys, customer service needs to be revamped. i called numerous times about a return item. no, understand. i, personally believe they hire people without any education. no more macys, for this girl. still, waiting for the credit on my charge card. time, to cut up the card. no wonder why this stores are having problems. read more

This location is a disgrace to the Macy's name. The workers are rude and need to take customer service courses. They just HATE their jobs and will not help you if you are on the floor dying. The store is only filled halfway with merchandise, and the merchandise they do have is CHEAP and very GHETTO. read more