Cute clothing, HORRIBLE, RUDE employees DO NOT KNOW THEIR OWN POLICIES. I was on the phone trying to translate for my mom who Was trying to return an item that I specifically asked if it could be returned and employee said yes.(I was in store the 1st day) This was a $60 item.
I had bought final clearance items, which were final sale, so that is why I asked about that specific item.
When I got home I noticed the item was defective and went back to the store to explain 2 days later. Still in it's bag with the receipt and all tags.
Employee there was EXTREMELY rude to say the least & called my mom a liar, without calling the employee that had helped us that day. The initial lady then came in, 15 minutes later and badgered my mom. Claimed she sold us the belt, somehow inspected the whole belt piece by piece and NOTHING was wrong with it. MKAY. TO TOP IT OFFFFF, where the item was defective the employee SCRATCHED OFF even more of the defective piece and further ruined it. & then PROCEEDED TO CALL MY MOM A LIAR about not further damaging the product. I asked her if she could pull up video of both days, if i could even get a word in because began arguing with me, where she told me it was returnable and where the other employee scratched it off with her nasty nails. Of course, she said no and threatened security on my mom to throw her out. When my mom was the calmest person. I've worked in customer service before and these two employees disgust me. Knowing my mom and the language barrier & still threatening her for absolutely no reason. I am calling corporate and wish I would have been there instead. Would never recommend this awful boutique as long as it has awful people working there read more