Been waiting for 15 minutes to try on a show size This is the worst service ever. When did Macy's become like Walmart? I feel like I'm invisible. read more

Macy's - Worst customer service ever - Department Stores Near Me - Canoga Park, California

If there was a 0 star that's what I would give. I bought my son a cross necklace with a chain. Within 15 days the chain broke. I called 31 days after we ordered it and Macys will NOT honor their product and replace or repair the chain. I'm very disappointed in Macys customer service!! read more

The number of stars will really vary from day to day, but today was a good day for Macys. To start with, there is ample parking near the Macys and, with the recent changes to the store, it finally has more upscale clothing and bags. Now only if it could work on getting better shoes... Anyhow, I was checking out some clutches and asked to see a cute Coach one that was locked up. It wasn't what I wanted, and I told the woman what I was looking for. I went off to keep looking and, here she is behind me with a bag in the shape and color I had mentioned. In the end, I didn't want that one, but was very appreciative that she both listened and looked for something I would like. The checkout process (for the ones I did like) went smoothly as well. In the clothing section, as I'm browsing through some shirts and holding on to a few I wanted to try on, I was asked if I wanted a dressing room. I looked around, thinking I had somehow stumbled into Nordstrom without realizing it. But no, I was just receiving superior service from Macys. For some unknown reason, the woman in charge of the Macys By Appointment (personal shopper service) decided to help me. I had a separate dressing room with great service. Now if only they can figure out how to put the proper sizes in their proper positions on those clearance racks! read more

I am no stranger to Macy's!! I love that they have rack upon rack of clothes deeply discounted, with today's sale, a coupon, and an extra discount when you use your Macy's card to save! I went to a "one day sale" at this location. I scored big time! I wound up with the cutest tops, leggings and dresses, for the price of one item! The staff was very friendly, the selection was large and returns are easy to do. Of all the Macy's in LA. I think I found the most stuff at the best price at this one here. And a shout out to Rose in Jr's ( The lady from Armenia) she has the best accent and was A+ in customer service! read more

This review is just for their Home Goods section. Came into this location to buy a few dinnerware sets. I knew they had the inventory because I looked it up online, but once I got there, I had to search for the sets, only to find them hidden underneath a display table. I had to get on my hands & knees to pull them out. Secondly, when I went to check out at the nearest counter, the employee was helping another customer, but made no acknowledgement to my presence. As if she was thinking 'if I don't say hi, he'll go somewhere else.' Well, she was right because after a few minutes, I looked around and found another customer service desk. Not to mention I could tell that that employee was fighting a cold or the flu and I definitely didn't want to be in close proximity to her. The other check out also took some time as the employee was helping a customer who was having some issues with her Macy's card. But at least she did her best to check me out at a different terminal while that customer was on the phone with customer service. I've always had good shopping & customer service experiences at Macy's. But this location definitely left a bad taste in my mouth. I think next time I'll just drive over to the Northridge location. read more

I need some new stuff, and I got it a bit busy though would do online order and pick next time

I was looking for a perfume for my girlfriend and yahira was very helpful in helping find the right scent for my girlfriend she was very helpful with suggestions. read more

Ordered men's suspenders on line, took advantage of the offer to pick them up at the store to save time. Received an email alerting me they were ready within a hour after placing the on line order. How wonderful, the website said since I paid for them already all I needed to do was to go to the store and pick them up....or so it appeared. Wwwwwrrrrrroooonnnnnggggg! Wrong, wrong! After patiently waiting in one line in the mens department, a sales lady sent me to another register on the same floor. So off I went to another line and finally when it was my turn, the salesman directed me ACROSS the counter to a saleslady who after again waiting in her line told me to go up to the third floor to customer service. Now, off I went to the third floor. No signs, so I ended up in the furniture department. Good grief, this was not my idea of saving time. Getting a bit frustrated at this point. The gal in the furniture department sends me to the china department where lo and behold I see a sign which says 'pick up on line orders here'. Well, guess what?? No salesperson in sight! I figured they were all off on the first floor misguiding people. Now I am one hour into this and not happy. I wander into the neighboring small kitchen appliance dept where the saleslady's both have long lines, so, you guessed it.....I wait again. At long last, the lady helps me, and goes to get my item. I ask to see the manager to report this.....I wait 10 minutes, she comes, listens and apologizes. She's very sorry, she will take care of retraining. No coupon offering, nada. Just SO sorry. Meanwhile, it's gonna take a bit of retraining on my part and convincing to get me to order anything or recommend this store again. read more

Easily the most run down, dirty and cluttered Macy's I have ever been in. Piles of clothes everywhere. Nothing is where it's supposed to be, displays in total disarray. Multiple wrappers strewn all over the place. Not a single person to be found working the sales floor. It's no wonder the Macy's name has fallen after seeing a location like this. read more

I love Macy's! I found such nice clothes for a wedding and for everyday life, nice shoes, and nice baby clothes! Everyone was so helpful and the store was very clean! Also, ALWAYS great deals at Macy's!! read more

No one at any register. No open fitting rooms. Very frustrating. What's the point. They lost a sale and I won't be back until they are a functional business!! read more

This Macys used to be a clean, well-stocked store with exemplary customer service. I can still find what I need but it is often very difficult to find an associate to process your order. Several times I've had to search for an associate to complete my purchases. This didn't use to be the case. Now I use macys.com to shop and it is a good experience. I do miss the shopping experience in the store but not the frustrations with trying to try locate a cashier or ask a questions. read more

They used to be a classy place to shop, that's all changed! Purchased a bottle of Bleu de Chanel 300ml months ago $250 retail . This is a large bottle . And I starting to notice that the fragrance is starting to disappear and I know I'm not using more then a spray at a time. I'm thinking at this pace the bottle will last maybe if I'm lucky a few more months, I pick up the bottle and I notice my counter is wet and it's the Cologne, and I'm looking and looking to see where is it coming from ,there is a pin hole size hole in the glass. So Time has passed but I'm thinking they must have a good return policy so I'm not rushing, I flipped the bottle so it will stand on the sprayer so I can save it from eventually running dry. I call Macy's and of course there phone system does not have a customer service extension , after spending some time trying to get a hold of someone I ask what's your policy on a exchange and I was blown away 90 days! Really ? Slow leak lose 250 no Macy's you lost me and my family at customers.i posted photos of the bottle, and your trying to understand why sales are down at your stores read more

Macy's - Department Stores Near Me - Canoga Park, California

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This review is for Jackey in Estee Lauder . She has a great customer service ! She really spent time to help me ! Best macys experience I have ever had ! read more

I came to your store on Black Friday, which isn't my ideal time due to the crowds. This experience wasn't didn't turn out as bad as I thought. In fact the two employees in the bedding department upstairs made my visit a very good one. I want to thank Jennifer in the bedding and sheets department for helping me pick out the perfect sheets that I needed. She walked around with me and suggested top rated sheets & offered her opinion. I also want to give a huge thanks to Marie Rose. I told both ladies that I was disabled and couldn't carry out the items that I purchased because they were too heavy, Marie Rose tried to call Security to help me out to my car with my heavy comforter that I just bought but unfortunately, Security didn't answer. Marie Rose took an extra step and decided she would help me out to the car and assist me carrying my heavy items that I just purchased. That type of customer service goes over and beyond her job title & I appreciate her kindness. I really appreciate both ladies, they made my black Friday shopping experience a good one.. read more

This location us very close to home and given that the Christmas Holiday is right around the corner I have been here more than usual. As a return resident to California from Georgia I have been trying to find a location to shop thats comparable to my previous state. This mall is great for grab and go items but for me I like more variety. As a larger man I sometimes find it hard to get items in my size. Like most locations this one does have the larger sizes but they are very limited in their offerings. I would recommend going here because the sales people are nice and the store is clean but if you are looking or a sale or something new you better be the first one there. I am sure allot of the college kids also hit this location causing the low availability of certain items. read more

I went back to Macy's shoes department I liked de service was more faster and efficient. I'm glad that change has been done. Remember we still under the pandemic, and I don't understand why alot of business doesn't hire more employees than before. We need to help each others to find a solution to reduce the amount of customer waiting in line to pay or for a simple question. Thank you read more

As any department store goes, I look at customer service and price. Macy's is supposed to be high end in terms of pricing for the average shopper who DOESN'T use a Macy's card or try to take advantage of sales. The customer service doesn't say much to improve their typical image. Every department seems to have a labor shortage or that there is a long line for checkout. Sometimes in the cosmetics department, the beauticians scold my mother for having a choice. The customer is always right and should have the freedom to choose what is the best for themselves. Overall, I only shop here when there are sales or when I get a coupon. I think three stars is average and this is what this Macy's deserve. read more

Macy's - Santa's Workshop - Department Stores Near Me - Canoga Park, California

I'm a little confused and extremely shocked over what I just witnessed at this location. Why is it that Macys management is allowing their security to get physical with a teenager over a sweatshirt ?? I was just there with my two toddlers and I felt sick to my stomach having to witness Macys security getting physical with literally bunch of children. Don't you have better protocols in place???? First of all, why are you putting the lives of other people in danger as a bunch of people are throwing fist at each other including your security that caused the escalation??? This is wrong on many levels. Strategize better ways to protect your assets!! God know Macys is a multi mialionar company that can afford better training for his security and assets protection employees. This is ridiculous. If I ever see another grown man putting his hands on a little kid I will get involved I don't care how wrong shoplifting behavior is .. your employee cannot put his hands on children. They are not the police! Find better ways... please! read more

Let me first off say I never really ever came to Macy's, to begin with..so this isn't a major loss or anything. Macy's you've been around for what feels like decades and now your stores are now equivalent to a Mervins. You remember them right?? The only reason I opened a Macy's card is because a representative (or whatever they call her) told me I'd be getting 50% percent off a suit. No, the suit wasn't for me, let's not get sidetracked. Anywho it turns out what she meant to say was you're getting the suit at 30% off, that discounted price you'll recieve an additional 20% off. Macy's employees do math like this 30% + 20%= 50% yip you'll get it at half off!! I really should have seen that coming... However, not all is a loss. I got my credit score up after a month because of it. Life goes on--I'll continue never shop at Macy's and Macy's will continue to be in denial about there service and the way they're letting there stores look. Seriously, the store looks like something out of a hoarders episode. They really need to get it together if they plan to stay in business for another 5 years. read more

My concern is that they changed the return policy In order to do refund you need to go all the way downstairs.why? At the register employees do nothing and they don't want to make a return. Who wants to buy from you after that read more

If you need help getting the perfect shoes, heels, or anything for your feet to look good in, ask for Rodney in the shoe department... he not only made the purchase easy and smooth with all the chaos, he made me happy with what I ended up coming home with. He was not only friendly and kind but he wasn't pushy or bothered to take any requests I had. If u go in , make sure to ask for Rodney and he will give you great customer service! read more

Purchased a handbag online that had a broken clasp. Went to return it at the store & told them the problem. Instead of giving me the refund after being told they didn't carry the product anymore, the salesperson started telling me that it has been further discounted & I could get the difference returned & use it to repair the broken clasp. After I said no, she spent 5 minutes telling me what a bad decision it was to just return it &Zitsow costs nothing to fix. I try to tell her I should not have even gotten this product with the clasp broken. Again I ask for the refund. She finally gives it to me, but continues to tell me what a bad idea it is to return it & someone else will buy it & fix it. No guilt needs to be put on me about what a bad idea it is to return it! Customer wants a refund & has the receipt, just do it! read more

Bad attitude customer service in hand bag department. More training needs to be done at being professional.

It took me few minutes to find the shirt I was looking for. Prices were fair. Of course I didn't pay as I had a gift card. I liked the experience. The only problem which was minor was finding a parking spot. Other than that everything else was great. read more

Macy's - Department Stores Near Me - Canoga Park, California

I'm so lucky to get to Joanie again last week end and finally learned how to spell her name. She remembered me and asked how I was then helped me find what I need this time. This is the worst year it's nice to have a friendly helpful time. I don't go out in a long time so when I do and Joanie helps it's worth it. Find her in men's pants at dockers and levis. So nice. Recommend. read more

So went to the Thousand Oaks mall to order 2 couches and an ottoman. Well the girl there was talking to us then just left us to help another customer who wanted to buy a way more expensive set. We were not intrigued by then so we left the store... strike one. Then we went to the Macy's in the Westfield mall off Topanga. Everybody was very sweet and everything went great! We ordered our 3 pieces unfortunately it could take up to 3 months which it absolutely did. We were so excited when we heard 2 or the 3 pieces were being delivered this week. When they arrived the ottoman was totally the wrong color. They said do you want to just keep it? I was like what? I special ordered and waited months... I want what I ordered. Well, they said I will have to re-order all over again. So we told them to take back the ottoman. Sure enough we would have to re-order my wife said forget about it she was over them and it. I'm really upset because I really wanted it. Well either way there is one more couch still we are waiting on. Who knows what color it will arrive in. Oh... ps, the scu #for the ottoman that the Macy's warehouse had was actually for a beach chair. I'm like what? My receipt says ottoman Sunkiss Orange! Well you can tell from here on out it just stinks! read more

Having lived in Hawaii for 13 years, our wardrobe consisted of shorts and T-shirts. We were invited to a wedding with attire requested as "California cocktail". Needless to say, we needed clothes for this occasion. We went to Macy's in Woodland Hills and were lost in all the choices. We asked a salesperson about a specific sweater one of us liked but the size we needed was not on the table. Michelle (the salesperson) offered to look in the back. When she returned, she said there was nothing in back. She asked if she could help us further. We told her our situation and she explained that she's one of the Fashion Stylists for the store, and she offered to help us. What luck! Michelle was fantastic! She helped my husband find a complete outfit, including shoes. We were so happy with her help, but we had to get going, so we asked when she worked again so that I could have her help me. She gave me her hours for the next time she would be in and we returned on that day. I brought two pairs of pants of my own along with a few pairs of shoes. I told Michelle I didn't want to spend a lot of money and if what I had would be appropriate for the occasion I would only need a shirt or sweater; but if not, I would need her help to find pants and shoes as well. She said what I had would work, so she proceeded to look for a shirt or sweater that would meet my needs. Again, we felt extremely lucky to have met Michelle. She brought me a number of shirts and sweaters from which to choose and I found one I really liked. I, too, now had an outfit appropriate for the wedding. We found out that Michelle not only works in the men's department, so I recommend asking for her when you need help finding whatever you need. Michelle is the perfect example of excellent customer service, and we feel extremely lucky to have met her. read more

I wasted the last 40 min listening to 3 incompetent "managers" that all claimed didn't know how to Override a return, that was a debit transaction, in order for me to get cash back instead of having it go back on to my debit card. The "managers", if thats what you wanna call them, which I am refering to are, Syeda, Irene and Leticia. All three have Failed Macy's with there lack of knowledge and skills that is basically required for any good manager to exhibit. Especially because I would expect Macy's to hire qualified, quality associates that can treat customers with something as basic as respect. They all refused to do their job and wasted my time with nonsense. The only way I can describe them is lazy, and rude to say the very least and I doubt I will be shopping here ever again. read more

The worst and impolite staff I have ever seen is SONIA. She works in women clothes section. When I was waiting in the line for 15 min, she was talking about her memories with a customer, and I told her politely plz don't take so long. we are waiting in line, and she yelled at me and said I am working here 16 years . Don't teach me how to work here, and she said I think you had a bad day. I am so upset and surprised of how she treated me!!!!!!!! This is the last time I will go shopping in Macy's. I hope the Management will take care of this problem. read more

This Macy's is such a mess, I mean, there are so many people who could use a job, why not employ some extra workers to keep your merchandise nicely displayed? When the dressing rooms at Target or TJMax are nicer than the department store, I think you have a problem. read more

Macy's - Department Stores Near Me - Canoga Park, California

No thank you! Never again. There are other options such as Nordstrom, Sephora, etc. at the mall that you can go to for your makeup needs. This place is terrible. Here's my experience: I went to return three Anastasia Beauty products (all new/used) that I bought because it was an impulse buy. I regretted it and took it back to return. A was working at the time and "helped" me. He basically took 10 minutes to "check" my new/used products just to tell me NO that he could not process my returns because I was missing the gift. Ok, that's fine. I get it - I'm sorry that I forgot the gift. But shouldn't you lead with that instead of wasting my time or giving me tons of attitude, like I was beneath you or something. I don't know about him but I don't have all day to do things. I try to get in and out when running errands, especially at the mall because I am on my lunch break. He knew this because I came with a group of other ppl but that didn't matter to him. I will not be returning. As I mentioned, you can get way better customer service elsewhere. He makes me feel really terrible. If you work in retail, you need to show some professionalism. That's how you make commissions, etc. I came back the next day with my gift in hand and the managers were way nicer. Shahla and Reina said they would talk to him but who knows. I won't be holding my breathe for this one. read more

Hard to get help, not enough check outs. Perhaps they should try self check out, lol Or we need to shop online or different store Very discouraging as I wanted to buy more read more

Danny S. in the mattress dept is an absolute gem. My parents purchased a mattress from him about 2 years ago and had a great experience. When I decided it was time for an upgrade my dad called Danny and sent me in. I left the house with a very modest budget (I've never purchased a mattress before ‍) I started the day at a few mattress shops, as it was Memorial weekend and the TV was filled with ads, practically sounded like they were giving mattresses away. I had a horrible experience at 2 different shops, so off to Macy's I went. I must say I was reluctant as I have stopped shopping at Macy's, it's always so cluttered and you can never find anyone to help you. Being a veteran/mgr of a high end Dept store known for customer service it literally gives me anxiety to walks into Macy's. Sorry, but it's true. Danny S. Completely changed my mind. He was SO knowledgeable, attentive and helpful. He noticed how I was laying on certain mattresses and was able to help me select the bed of my dreams. It was 3 times my budget (at a FANTASTIC Memorial Day deal) but I couldn't be happier to spend the money. He took his time and treated me like family. He explained all the benefits of the care program and obliged as I threw every "what if" scenario his way. He explained the delivery service, and called me within 10 min of the guys leaving to make sure that everything was perfect. If I step back into Macy's, it will be because of Danny. Thank you!! read more

This is a review for NAVID at the Men's Fragrance Department. I walked inside the store earlier tonight. It was around 8:40 (they close at 9pm). He was the only guy left in this section and I asked his help on how I can exchange my Fragrance bec. I think it changed the way it smells on my skin ( I bought it a month ago but was barely used). He was very straight and friendly and pretty much knows what to do. After returning my Fragrance, he helped me a lot with what other brads I can go to. He was very transparent with the smell of every brand I'm looking at. He even gave me a good amount of sample with the brand I'm looking forward to purchase next so I will have a good idea with its performance. It was over all a great service Will definitely be looking for him to make my next purchase! read more

How disappointed I was in their selection and employees. Employees don't dress nicely , they have no name tags. Couldn't tell who was shopping vs working. Selection was poor. No help, bad fashion, not going back. read more

The staff at the jewelry / watches dept. Is professional and courteous. I had a problem with my samsung watch, and after checking what could possibly be wrong - seems like a software/charging issue they replaced it. Although not cpmpletely related, I think that buying online has its perks, but if the price is similar or a little bit higher, I'd rather buy from a reputable store like macy's because of the service. Thx read more

Ok this review is for FARIBA who MANIPULATED me into opening a new Macy's credit card having me believe she was just going add me as an authorized buyer. Just 2 days ago my husband opened up a credit card with Bianca. Why in the world would I want a BRAND NEW ACCOUNT?! When she started the process it was the same as opening a new account, I'm not stupid and I knew already what she was doing. Especially after reading another review stating she got scammed into the same thing. I stressed to her SO MANY TIMES "ARE YOU SURE YOU ARE JUST ADDING ME AS AN AUTHORIZED USER?!" She kept assuring me she was, so I let her continue. After everything was over, she let me know we had a NEW ACCOUNT. Complete BS. The manager, JEANNE, came and even confirmed FARIBA opened a new account. I was so pissed off my husband had to tell me to let him talk because he knew I was going to go off on FARIBA. Beware of FARIBA. Worst customer service in the world. OPENING A NEW ACCOUNT WITHOUT MY CONSENT WAS ILLEGAL AND SHE SHOULD BE FIRED! All I wanted was a damn purse today, now I will never shop here ever again. read more

Macy's as a store is great. It's clean, big variety of clothing, home goods, linens and more. Just expensive without coupons. Their customer service has never been an issue for me at this location. I usually do not come to Macy's for my shopping, but received a 25% off coupon via email so I figured I would be able to bargain shop having this coupon. When I arrived to the store and starting looking at men's clothing, polo shirts, shoes etc I came to quick realization that even with the 25% off Macy's prices are still higher than what I'm used to paying for, for the same brand names at outlet stores like Marshals, TJ Maxx, Ross and so on. With that said, unless there are major sales I'll likely not come here. There are a few exceptions like dress shirts, suits and ties. Otherwise I buy my casual clothes at the outlet stores. read more

I HATE MACY'S!!!!!!!! I came in to return a Burberry watch I bought 3 weeks ago, never taken out of the box and had a receipt yet I was told by the sales person named MOLLY that I HAVE to go back to the store it was purchased from. I told her I am not driving an hour and half and that I have never heard of having to take back a return to the original store and asked her where does it say that on the receipt. I asked to speak to a manager, she said come back in 2 hours because he is in a meeting. I then asked for their customer service # and I was told by MOLLY that Macy's no longer has customer service!!! Are you kidding me??? Then I asked for their corporate # and she said they dont have it!!!! I left soooo upset made some calls and finally after an hour of being on hold and transfered, spoke to her manager by the name of MAURICE. OMG this guy was even worse!!!! He asked me why cant I just go back to the location where I made the purchase, after telling him I was at this location now and No where on the receipt does it say I have to go back to the same store he said he does not like to take returns that were not purshased at HIS location. I asked him how is that convenient for me, the customer? He then asked me where I lived then asked me why was I in Canoga Park if I lived in Sherman Oaks and asked me to take it to the location near my house! This went on for a while and it got worse! It's like he thought he was a detective or something!! He questioned me for a while about why I had to return it then and there, was soooo rude, embarrassed me in front of people and my 10 year old and refused to take back a watch that was never touched all beacuse he said he didnt sell it to me yet when I asked him to show me where it says that on the receipt, he said it was HIS policy. He said a lot more things that were uncalled for as a manager and I was so shocked that this was really happening and that MACY'S actually hire people like MAURICE and MOLLY!!!! I will NEVER purchase anything from MACY'S again and I will cancel my card with them. Also I will not let this incident go until something is done! I will be contacting an attorney for discrimination and harassment! O and as for the watch, I left it on the counter, told him I am NOT taking it and I called AMEX to dispute it. This is why I will stick to NORDSTROMS ONLY from now on!!!! read more