I'm giving 2 stars because I think there is still hope for the men's shoes department. They have to do a 10 times better job of listing their available shoe sizes. I waited for a long time to be helped. When I was finally helped, they didn't have my size. 3 times this has happened to me here. Please people read more

Very very rude customer service with a lady named NEGIN in the jewelry department. She made our holiday shopping miserable. She needs an attitude adjustment. She thinks she owns Macy's. We've been a Macy's loyal customer for 14 years, we have never had a problem. All we were trying to do is make a payment on our Macy's credit card!! She refused. She said that's our responsibility to call them and make the payment. We have made a payment at the Macy's counter for 14 years, and she refused to help us make our payment. She needs to be fired. read more

Macy's - Rude customer service lady named NEGIN. Avoid her!!! She needs an attitude adjustment. - Department Stores Near Me - Canoga Park, California

Shopping at Macy's with my girlfriends is fun, but if I want to find a good bargain I shop online it's easier and quick online shopping is 5 stars and at the actual store is 3stars, because I noticed that they are not as organized as they used to be. why can't they put correct price on the tag, I don't like the idea of scanning every single item. read more

Macy's - $3.99 best Macy's deal! Large and Soft - Department Stores Near Me - Canoga Park, California

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STOP. PUSHING. YOUR. CREDIT. CARD. I told you no three times, and gave you three reasons before you finally shut up. I work in retail, I know the drill- no means no. read more

I bought my fuschia handbag here. This morning it smells like margaritas. Damnit, how many margaritas did I have last night? Oh...the store's pretty cool. It's more of a high-end Macy's since it's at the Topanga Mall. I do have to say the service people though are rather shy. I was looking for bras once and they were too timid to come over and help me. I've been to other Macy's where they are not shy to bust out the measuring tape and measure you with everyone watching. Or maybe it's a good thing they don't paw at your boobs at this store? read more

This review is for Michelle who is the "Personal shopper coordinator" at the men's department in the Polo Ralph Lauren section. She was amazing, and had a great insight on the different brands, and comfortable material that would fit well with my body type. I have never received a custom tailored personal service from Macy's as I did with her service. In all honesty I haven't received that type of service at any retail store, she was tremendous, and I cant wait to shop again with her guidance. Thank you again Michelle for all your help! read more

I visit this location a lot and nothing special , average service ... Then why 5 stars ?? Just cuz kelly was very genuine and helpful ...no fake smile with down to earth attitude read more

I don't really shop here for clothes nor do I care for Macy's. But, I always walk into Macy's because, it's located towards the front of the Topanga mall. You can find name brands to low end brands. I can say this Macy's is pretty busy almost of the time. I wouldn't shop here, because it not my cup of tea. The cashiers are always busy. I don't know how their discounts or coupons work. I just walk into Macy's because of their parking structure close to the stores I want to shop at the mall. read more

Went into the fine jewelry department for a repair question, and the two female employees offered zero help and were very rude. Avoid this place if possible. read more

This is strictly for the CHANEL makeup counter. I was in need of new foundation and was passing through Macy's so I thought why not buy what I need here. The lady who helped me was finishing up with a customer and acknowledged me when I walked up to the counter. Much appreciated. She then helped me find the right color for my skin tone since they no longer make the Perfection Lumiere foundation. I thought I was a 60 beige but it turns out I was a 40 beige. I guess I had originally purchased this color when I was tan. Now being a bit more pasty and pale, the 40 beige suits just fine. Good thing she had me 'try I before I buy' because the color difference was drastic. I forgot her name but she was very sweet and kind with me. I highly recommend the ladies at the CHANEL beauty counter in Macy's. They'll help you with your makeup needs! read more

Just awful. Honestly. I don't know if the staff is underpaid or what, but Macy's has gone way down hill. It used to be such a pleasure and treat to shop here, it makes me really sad to give them a bad review. The store is a mess and the employees couldn't care less about your needs. Won't be surprised if Macy's ends up going out of business in a few years. read more

I cannot remember the last time I had a pair of jeans that fit. On a whim I was in Macy's and asked a guy to help me..started by saying this is my most dreaded of all shopping. And would you believe he was the District Manager and knew his inventory. After 45 minutes I had a pair of $49.00 (on sale) Levi 514's that fit me better than any jean I've had in the last 20 years! A big thanks to Raffi!! Oh..and I didn't stop there. Raffi helped me put together a great outfit. Hold onto your wallet because you will want to give it to him and say "work your magic" I should also add that this was after I was in Nordstrom's trying to find a pair of jeans without any luck and the feeling that there was something wrong with me for not wanting to spend $200.00 on jeans that didn't fit!! If you are ever in Macy's ask if Raffi is working.....if he's busy....wait. You will not be disappointed. read more

I love Macy's. If you are smart with coupons and special sale days you can find great deals. It's one of my wife and I go to stores. The people they hire are all such nice friendly people, always willing to help. read more

Friendly staff, and lots to choose from. Some really great deals if you look around.

Busy dept store but the staff I encountered are pretty friendly and helpful. Was able to buy some items and get through the long holiday lines! read more

They advertise the wrong prices and then sell you items for a higher price. Fragrance from gucci was marked as 115.00 and they charged me 150. Ripped off. read more

It's not always easy getting assistance in any large department store these days, but Taylor in the Kipling accessory area was exceptional. She was very kind and helpful without being intrusive when I was trying to select a fanny pack as a birthday gift for a friend who wanted the security of wearing one on an adventurous trip. Taylor gave thoughtful input and I left feeling I had made the perfect choice with her considerate feedback. read more

The worst customer service I've ever experienced in my entire life Zero stars should be an options read more

Because of the rude employees lacking in customer service skills, I decided to shop online and pick up in store, not taking into consideration that I would have to pick up my order from the very employees that have either had little training or don't get paid enough to care about losing their jobs. After many years of watching the decline of this particular Macy's, they would have to revamp their training policies to put the customer first before I would shop there again. With so many easy, peaceful online options, why bother showing up to support your local community when the community can't be bothered to treat you with professional courtesy? read more

I went for a short which I went to measure me I never checked the bags first to be able to measure them and in one of the bags of the shorts I had an open sensor which made a wound in my leg this caused me a lot of pain and they only gave me a gasita and they said they would call me which they have not done it ... I hope not infeste ... they should be more careful in the clothes with those things because the shorts were even hung read more

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I went to Macy's at Vanowen at canolga park to return the shoes that i bought! When i buy the shoes i ask the cashier if i can return and she said yes YOU HAVE 30 days and make sure you have the receipt and the barcode. I have all of them and now when I'm returning the shoes the lady said, YOU CANNOT RETURN IT BECAUSE ITS BEEN USED. and i said, yes i used it one day to try it on but unfortunately it made my foot numb, but she still didn't return it and instead argue with me. Not good Macy's to shop and people are being not being nice. Not even one person greet us. I WORK IN RETAIL AND OUR GUEST IS ALWAYS RIGHT. And we accept returns even if it used. Shame on you Macy's! read more

This was a phenomenal, excellent, premium customer service I've had by far!!! Mr. Mihran is one professional, knowledgeable, helpful in all departments. We had a small dilemma in the item I was most interested in but that did not stop him for a second he was able to assist me as much as he can & I made one great purchase in result of his experience . This is one man who I hope is recognized by his pears he kept a smile the whole time, & professional all the way. I'll be sure to shop here knowing they make great selections on applicants like "Mihran" Thank you very much sir God bless . read more

Topanga Macy's dresses department fk you employee there sucks I've kindly asked if a fitting room is open she in a rude way said no it's not you'll have to go home try it n come back instead of saying oh let me find ur size have some service let me measure u instead of letting me go back and forth read more

This is for the two faced makeup counter, all the girls were friendly and suggestive. I don't remember her name but a tall girl with long brown hair helped me shade-match and find a new foundation I had been hunting for a while. I was going to go with new NARS natural one but she suggested the two faced born this way foundation and ended up being perfect. She was knowledgeable about the product and let me take my time trying new lippies for my pout. The other ladies were helpful also resulting in nice experience which is rare in this city. I didn't give all five stars because the foundation ended up being one shade off in natural lighting but ended up doing an easy exchange for the right tone. Overall great experience. read more

I went in yesterday to buy some Clinique products. After I circled the entire counter. I stopped in front of one of the products I was looking for. Since it seemed the 3 women behind the counter were so busy with their personal conversation, I left. Really terrible customer service. I will never shop there again-plenty of places to buy Clinique. read more

beauty department was so rude and not helpful. so hard to find anyone who would help me. I just wanted some products from clinique but no one was there so I decided to leave. read more

Flora went completely out of her way and helped us with a jacket as soon as she clocked into work. She wasn't even the one that helped us in the beginning but she even went out of her way to walk across the department store and get us an extra discount! Amazing service, you could just tell she loves her job! Thank you Flora read more

"I hate Macy's." I've been saying that for years. Macy's vacuumed up all of the middle range department stores in California and the results are the Borg-like Too-Bigness and Too-Boringness that you would expect. The Santa Monica Macy's in particular is a black hole of bad design, crappy merchandise and abusive employees. I mean it. Those people are just plain mean. But now I live near the Topanga mall. And, as anyone who's paying attention will tell you, you have to park near Macy's or Target. Parking near Nordstrom, even if Nordstrom is your ultimate destination, is insanity. So, I park near Macy's, which means I go through Macy's to get to the mall. Sometimes I'll linger over a display or go up or downstairs to hit the ladies room. Without fail, I will be asked by at least one cheerful salesperson whether I need help. It is astonishing. Do these people not know that they work at Macy's? That they are supposed to be diffident at best? Today, no less than four people offered to help me. D'you think they're new holiday help? Will the Macy's Pod People get them eventually? Anyhow, 3 stars for being nice and helpful. I mean just try to find anyone to help you at the Macy's in Santa Monica or Westside Pavilion. read more

Despite a completely empty dressing room with nobody around in a 40 foot radius, they do not let you try on clothes. They tell you that you must buy the clothes and try them on at home due to COVID19. This is ridiculous, particularly since the dressing room was the safest location in the store at the time and only place not overrun by a zillion people following zero social distancing protocols. All it took was one employee to exercise basic common sense judgment by allowing a customer to try on clothes in a vacant room near no other people. Instead, multiple employees said it is the policy and there is nothing they can do. Not sure Macy's will be in business much longer with these types of breakdowns in operations. read more

I will never shop at Macy's again. I wish I could give them a negative star. I made a purchase on my Macy's card of $54.50 and paid the balance on full electronically through my bank in September. They are now calling me saying I have a past due balance of $154!! These are late fees representing 300% of the original purchase! When I called, I was told nothing could be done and waited to a supervisor who never came on the line. Charging escalating late fees like this should be illegal. Their customer service sucks! read more

I must say this store by far has the most rude and unprofessional employees. The rep that was helping me was really rude not only to me but to everyone else in line. Not only was he rude but he felt the nerve to inform a friend of mine that shopped there later in the day, that I was rude to him and that he couldn't believe the attitude. He really should learn to be professional and probably look into something else rather then retail if he can't handle tough customers in such a busy time of year. There's a reason why most upper class customers shop and prefer to be at Nordstrom's, Bloomingdales and Neiman Marcus. read more

I see why Macy's is suffering, they have a lot of stuff but the people that work there didn't even speak to me for the TWO HOURS I was shopping. Not to mention I was shopping for bras, most places this massive have someone who can fit you. After a ton of bras and not able to find the right fit I gave up. Customer service will keep people coming back, or running away. read more

Horrible manager service...... the Manager Gabrielle is super rude and started yelling at my mother just because she doesn't speak fluent English. She deserves to get punish for her yelling. read more

Restroom every time I come here are just terrible. The Northridge Macy's is much better over all.

Not sure if I'm using yelp right when I am righting a review for a huge franchise business but it is about service so. It wasn't horrible, more like dissatisfying. I understand that stores like this have less workers during the lunch hour, but even though service I needed I didn't receive. Was waiting for some assistance with a leather jacket - couldn't find anybody to help me. One lady told me that's not her department, so I have to find the right assistant. The good thing is, it really fit me and I bought it. Another good thing there was no line in a dressing room! read more

Worse store ever. Gabby Ayala (assistant store manager) is very rude and unprofessional. She should get more training on how to speak to her customers and provide them with good customer service. I will stop shopping at this macys and i hope the store manager will have a serious talk with her because she is making customers go away. read more

Big Store with alot of great selection. Big Tip 20% off Coupon. You are paying for some quality items here. Hit up the Cologne Section. Big Men's selection downstairs. read more

I am definitely going to have to agree with Lissa G about how the stars vary from day to day. This particular Macy's hasn't gone through many changes since it was Robinson's May. It is pretty disorganized but I have found some great deals on clothing here. Specially for men. It's probably best for us all that there aren't great sales for women.... Perhaps I am not much of fun because of PTSD I get from having done a holiday seasonal job a few years back. I still have nightmares of that...... read more

I called to check availability of some bra sizes and was placed on hold for 15 minutes, which was totally fine because having worked in retail myself, I understand how busy it gets and that it can be difficult to juggle the customers in front of you and the ones on the phone. I waited patiently and when the lady picked up again she said I had to talk louder (I was in a silent apartment with full reception and was speaking at a normal level so I thought that was odd) but I obliged and when I did she said I had to talk even louder because she had music playing above her (hey Macy's--maybe turn down the music if your staff can't hear customers over the phone). I asked if she could check on whether they had a range of bra sizes in stock and was taken aback when she said I would have to drive there and check for myself. I asked again if someone could please check for me, as that was the entire reason I'd waited on hold for 15 minutes. Without coming right out and saying so, she made it clear that she did not want to check. She kept giving me information I didn't need, listing other sizes they had that I hadn't asked about as if I would end the call if she just told me that they have a bunch of different sizes, telling me that the brand I'd mentioned does make bras in the size I asked about, but not responding to my request for someone to tell me if they actually had the sizes I was looking for in stock. I had to ask four or five times if someone could please walk over and check and I could tell she was irritated with me, though I was asking for something so standard. She expressed that they were busy and I said I understand and that I was willing to wait. I'm guessing she was frustrated because they don't have enough staff to support the department, but that's not an excuse to treat a customer poorly. Macy's, please plan your staffing better so that customers can receive at least a basic level of service. read more

I always find something on sale. The bad part is that I can't ever find any T-shirts Other than that I love coming to just look and I end up with something. read more