Nor, was the associate who helped me! She was outstanding and an amazing help in making sure that I picked out the correct gift. I am truly moved by her customer service and sales skills. Macy's need to make this rep a manager! Because she can run the jewelry department and make the appropriate suggesting when it comes to buying a gift! I have nothing but the best to say in regards to the service she provided me with. read more

Macy's - This is the special gift I choose for a good friend and brother - Department Stores Near Me - Canoga Park, California

As soon as I walked in I found everything I needed in the men department clothes. They had GREAT deals on the suits , I couldn't believe on the final bill. They also have great staff who helped around. read more

This Macys is really convenient , staff is pretty friendly usually they are well stocked with sizes if not they make any effort to have it shipped to your house which is great . Returns are super easy read more

I made a return and they that they said that we never retuned it so I went to them and they said we can't access that is here that the day that you made the return there are no returns made. This is crazy because we gave the lady the item and she said okay here it is I would not come here if I were anybody because they might be stealing our returns and keeping it for themselves. read more

This macys has so much in stock, and location is conveniently located in the mall that has it all. The customer service here is absolutely terrible. From the empty fitting rooms that you have go out of your way to find someone to get help which can take forever, and the very little cash registers that are being operated causing the lines to get ridiculously long. I think for a department stope they can definitely do better than that. read more

Macy's - Department Stores Near Me - Canoga Park, California

FYI This is the look on their faces right after they hung the phone up to call the manager once he arrived I got my refund and I left but apparently they thought that they were going to win the argument as you can tell by the looks on their faces read more

Macy's - Avoid the snowflakes @ this shoe store sad both extremely rude probably won't be working here long - Department Stores Near Me - Canoga Park, California

I wanted to shoutout to Kaylyn at the MAC counter today. She is really sweet. Great customer service.

The MAC Macys counter artists were all wonderful especially Kaylan I was going to leave because I was very specific about what I wanted and ONLY Kaylan not only got the requested product but I bought more because of her excellent customer service and professionalism. Thanks Kaylan you rock girl I appreciate you. Best, Sonia read more

Alyssa from MAC IS ABSOLUTELY AMAZING professional personal friendly and very experienced

Alyssa at Mac Macys counter did the most beautiful job on my makeup and she was so precise and thorough. I would highly recommend her.

I love this Macys store, the service it's amazing, specially at the Men's Fragrance Department.

I had the worst experience today in the Shoe Department! With a very unhelpful, rude and useless worker named Ethan. He had the worst attitude and was being a smart ass when asking for help. As he passed I asked if he worked there so that he can help me and he said No, even tho he had a badge on. Minutes later he went to go help another customer that walked in and totally ignored me. Worst customer service ever! I'm not happy with the service there at all. When confronting him he just stared at me like a dumbass. I walked out and took my service some where else. Idk what king of people they hire now days but this guy is incompetent at his job. read more

YIKES. This store has gone down the toilet in the past few years. I have to say, they have some of the worst customer service I have ever seen. I did a return at Nordstrom and Macys back to back and the difference could not be more clear. read more

the store is an absolute pig sty. the employees don't care and the clothes are just thrown on the floor all over the store. the employees laugh and say it's not their job and just text on their phone. half the time their website doesn't work either. Not a fan like i used to be. Clean up your store and hire employees that care. read more

Today, I got the kind of service and attention from Azar (Men's department) that you would get on Rodeo Drive. She was very detailed, helpful, attentive, (opinionated which I love) and knowledgeable. Thanks, Azar. I'll be back. read more

I will never shop at this store again. I don't usually shop at Macy's but bought a shirt over the summer to help the company get some business. Fast forward a few months and I tried to return it. Nope. They had been open since June so myI had plenty of time to return it. So I choose not to go to the mall during a pandemic so I have to keep a shirt o don't like. Don't get me started on the poor customer service. read more

I don't understand why whoever is working the men's shoe section lack basic knowledge on customer service. I have never had an issue with any other department but every time I go to the men's shoes it's the same issue. The employees' tone and attitude make it seem like you're bothering them when requesting a certain size or simply trying to buy some shoes. This has not been a one time thing, it has happened multiple times and only in the men's shoe section. read more

They only get one star because of the lack of inventory and the nonexistent customer service. The store was messy and the bathrooms were unsatisfactory. read more

The employees in makeup department are the worse here besides the shoe people, terrible, horrible, ugly customer "service" they are very discriminating and rude, especially the women. They all have heavy accents and will only try to help their own kind of race, whatever that is. This kind of crap only leads me to buy online. Shame on you racist viejas! read more

Awful customer service and awful selection of mediocre goods. I can buy most of the overpriced junk they sell for a fraction of the price online. Never again will i shop at macys. read more

Visited on Monday morning and was appalled at the filthy environment in the women's department. Clothing was scattered all over the floors or piled atop the racks, tables were piled up high with no organization and only one person was around for help. The women's lingerie section was much more presentable, however. Never returning here for clothing. Unsanitary. read more

Not sure why they have such a bad rating. I came in today and bought a shirt I really liked. I did second guess it because of the price. They were marked 20% off, and the lady at the front took off another 20. I'm pretty stoked about that. I feel they had a great selection and im just happy with the visit read more

The thing with Macy's is to know when to come. You can have a very good shopping experience. And you can have the worst. First for the staff: I saw today a customer which obviously wasn't making any sense screaming at a sales person. And that sales person replying patiently and do not get into fight. I must admit that if that was me I couldn't handle the situation like that. The customer was one you can't not imagine pinching lol Customers service is important. But customers shouldn't try and take advantage of a store trying to provide good customers service like they tried here. 5 stats to that sales person who handled the situation and did not let it escelate. read more

I had a wonderful customer service moment with Carmen in handbags. She is the sweetest and loveliest woman. She made sure that I got what I wanted and she did it with a friendly face. read more

Macy's - This is Carmen! - Department Stores Near Me - Canoga Park, California

The casher asked me to get my social security for more discount 25% and member ship only and she applied for credit card from City bank without my knowledge $300 . she charged my purchase $28 on the card not my bank card without telling me now I got the bank charged $ 271 interest and my credit score now 602 instead of 742 she is lair she will tell the card for member ship and discount never gave them your social security number will stole you at this branch now I can not rent apartment because my credit score very low read more

I love Macy's!!! One of the best department stores. Great selection and they always are running sales. Their Star Rewards program is top tier. Definitely would recommend read more

Shit service terrible products no customer service anywhere to be found. It's on its way to being the new Mervyns of its day. I use to love this store now I'm moving to Nordstroms because everything is better there. read more

I had shipment issues with my purchase , I came to pick up at the store. Cecelia was very helpful, she took her time finding my stuff, gave me great gift. She was very courteous and super helpful. I would recommend to ask for Cecelia when buying men's perfume. read more

I was looking for pillow cases and bed sheets , totally lost in the store , Linda That sweet lady (who also speaks French and Italian) came to me with her amazing smile , she made a tour with me helping me find exactly what I was seeking , we had a brief conversation but she just made my day with her kindness et et big heart . Thank you Linda for being that kind of human (the French girl) read more

!!!BE AWARE DOUBLE CHECK YOUR RETURNS!!! Macy's is embezzling money right under your nose without you even being aware of it, all due to their "Star Rewards Program" I recently bought shoes at this Macy's this weekend, after I made my purchase I was told that I had earned rewards money to use on my next purchase, I thought to my self that's great I could use that on my purchase for school clothes for my kids, well unfortunately on the same day I made my purchase I had to return the shoes for a full refund, the Macy's employee told me that I was going to lose my rewards money that I earned that day, I figured that's fair sense I earned the rewards money only because of the purchase I made it would make sense that I would lose the rewards money because I am returning the shoes, once I finished with the returns I noticed that I was returned less money than I spent on the shoes, I then returned back to the store to get back the $16 that was missing from my refund. Well this is where things start going really bad because as soon as I spoke with one of the customer service representative she immediately told me "this is how our system works and there is nothing wrong with the return they made" I tried to show her the purchase recipe to show her that there was a mistake and that there was money still owed to me but she didn't even want to look at my purchase recipe took a look again at my refund recipe and said "oh you used rewards money so that's why you got less money" I had told her that I didn't use the rewards money and that I have the purchase recipe to prove that I didn't, she the replied with "well rewards money never shows up on your purchase recipe when you buy something so that wont matter"... at this moment I thought that's not right? Why wouldn't it show up on your purchases but they show up or returns? And as I asked her these questions she quickly cut me off and said "I can't help you any more so I'll get you my manager Billy!" At this point I got a bit frustrated because I came in to the store for help and got a grumpy employee, well things only got worse with Billy, he explained to me that it dosen't matter if I use the rewards money on the purchase or if I save them the system will always deduct the rewards money from ANY REFUND and "that's just how their system works"..... so now I'm completely shocked! So my understanding is this, you buy something at Macy's and earn rewards money, if you dont use them and you return anything you purchased you will then get deducted whatever rewards money you earned....?????? Now I dont know about you but whenever I shop at other stores that have rewards program for their customers, they give them some reward or point's for their purchases and if you return the item the helped earn you the reward then they also take back whatever point or reward you get, but it looks like Macy's way of doing it is to give you "rewards money" and if you return anything then the deduct set amount of "reward money from your returns, that's not right! And I only lost $16 in this transaction but imagine how many people shop and return items at Macy's! My recommendation double check your receipts! Macy's is stealing money from their customers!. read more

Macy's - Here is the recipe of the return - Department Stores Near Me - Canoga Park, California

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Really bad service at kitchen department I was standing for 30 minutes no body bother to help out I dont recomend this location alot of staff walking through no one bother to help really bad service read more

Macy's, What happened to you? This store is in shambles. Clothes everywhere, mixed racks, broken racks. Clothes are thrown all over the floor and racks. There is better organization at a discount store. If you can't find it, you can't buy it. Sales team doesn't seem to care. And now there is a young man outside "selling candy for his basketball team". That seems shady. With the Rams coming into the area for their practice stadium and all the business that would generate, Macy's needs to step it up. read more

I wish I could give negative reviews to these "managers" that run the jewelry and watch department. Very unfortunate when small, stupid, power hungry people, rudely push away customers. Unprofessional and very unpleasant experience. Will do my very best to avoid this store and recommend that as many people avoid it as possible. read more

Azar is work representative in men's department, I bought a shirt from Macy's ,within 24 hours of returning back the shirt to the store, since it was small ,AZAR did NOT RETURN the shirt back.As far as everyone knows about the return policy which is 3 months , AZAR refused to return it back by insulting me. AZAR' behavior was very unprofessional unethical and rude to me who is royal customer at this location. I don't recommend to go to men's department at Macy's in Topanga. I can't even rate this store because of AZAR . read more

What a mess! Who is managing this place? Every aisle, every rack is just crap everywhere! It looks like Ross on a bad day. I was simply trying to find a v-neck men's sweater and failed miserably. After sifting through the various sections I gave up and went to Banana Republic. Check out the photos from a Thursday night at 8pm. read more

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The asian named Terri in the jewelry department sucks at the Topanga mall. You're never supposed to ask a man what he paid for his wife's jewelry in front of the customer's wife. Made the situation very awkward, shame on you Terri. In the future, keep in mind that things could be a gift, especially since Christmas was just last month. Moron. read more

I love coming to this Macys! The store is always clean, no matter what section you go. I even go during the week, which is better (less people) and the staff is always pleasant. They go out of their way to assist. Gehan at Lancôme counter is very charming and a seller!!! Lancôme BRING BACK Bienfait Teinte #7 Suéde (you want to represent all shades...right?) Parking is plentiful and a breeze. read more

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---Atmosphere, Service & Parking--- You gotta love Macy's....at least I do. This is prob the only department store I really go to and have for numerous years. It's big with multiple floors as they all are. It's clean, and has somewhat nice employees depending on the department they work in. Lots of different stuff from clothes, to accessories, home stuff, furniture, watches and colognes, bags for the ladies, shoes and so on. Now my real issue with this location are the departments such as probably the cologne/perfume departments they have, jewelry and shoe department. With the first two departments you'll find very pushy workers...they just don't give you a break, and it gets irritating. Maybe they make commission or something but it's just not a great feeling with people not giving you a moment just to look around and without them continuing to talk and trying to sell. A simple "Please let me know if I can assist you or give you recommendations" as they walk away, would go a long way. The shoe department (mens) is annoying because of the software they use. I guess there's no way of knowing what sizes of a specific shoe they have without them going to the back...something like that...I just remember some incidence last time that stopped me from buying two shoes, I'll have to update this part once I remember that exactly but regardless..I'm not a size 22 guy like Shaquille O'neal. Besides some spotty service here and there, Macy's has some good quality items with all sorts of brands. They always have some deals going on and coupons are always provided. Use coupons or ask for deals they might have in case you forget any. Parking is abundant since it's in a mall setting, so there shouldn't be a real issue there. read more

I needed to find good quality luggage on a budget, but had difficulty because the inventory was so huge and the merchandise didn't have prices attached. Despite having minimal staff that is swamped with so much inventory to re stock and organize, backstreet department associate (Priscilla B), was so kind to spend 30 minutes with me to find the item I was looking for. Great service may be hard to find these days, but not impossible. read more

Formal dresses are cute but the sizes are all scattered. Also a tade bit pricy if the dress is only for one night. My daughter & I shopped around the mall and found a perfect dresses at Windsor for $40 and it's not overly dressy so it can be worn to another occasion if she chooses too. read more

Macy's - Department Stores Near Me - Canoga Park, California

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