This is a review for the Union square location: I didn't realize I posted in the wrong one... I had the best time today with Dion! :) He was amazing!! He was so helpful! He went above and beyond! I truly appreciate his help today! I couldn't of found the outfit for my engagement pictures this Saturday without him!!!! :) :) :) He found the skirt, top, shoes and earrings!! I feel so confident in my beautiful new look! I am extremely pleased with this service! This service needs to be advertised much more! There needs to be a TV commercial! I know more people would use it if they knew about it! :) He even helped out my friend with some dresses she liked! I am most definitely using him to pick out my wedding jewelry! Thank you so much Dion for making me feel confident and beautiful! :) You are truly amazing! :) :) read more

Dory! Dory! Dory!! My Stylist. Her name is Dory! She is up to date with the current trends and just knows the right pick for my occasions. She picks out the best clothes and accessories that align well with my personality. She managed to get me the right fits with in time, and by the time I walked out, I was the most confident and happiest person ever. Thank you Dory! read more

My mom and I were looking for a mother-of-the-bride oufit, and since she's rather petite and rather picky, I thought I'd skip 3 hours of inefficient wandering and employ expert help instead. While communication with Macy's shopping service involved leaving a message and waiting for callback, to their credit, they always called back and I easily found an appointment at a convenient time. Katie took down several details over the phone a month in advance for Monica the personal shopper, such as my mom's size, her preferred cut of dress, color, and so on. The day of the appointment, though, we were shown just 4 outfits, all which were no-go. The first was a teal blue suit, but I'd specified no blue outfits. The second was a short, champagne cocktail dress with a plunging neckline, and I'd told them nothing low cut. The third was a purple, low-cut, off-shoulder wrap top with a black skirt, and I'd said nothing black, and again, nothing low cut. The last was a tan satin suit with grey beading all over. It met the criteria, I suppose, but it sure wasn't a pretty thing. It would've been better if they'd just called us to let us know they didn't find anything, instead of having us come to the mall and waste time trying on inappropriate clothes. They admitted, "I knew you said nothing low-cut, but there wasn't much," and lamely offered to accompany my mom and I to look for other things on the floor. Kind of defeats the purpose of a personal shopper, yes? read more

Last week my mom and I had met Dory for a personal shopping appointment. She was so friendly, and picked out many styles for the Mother of the Bride dress. She's attentive and listens to what my mom wanted. It was fun to see my mom in dresses that she would never wear! My mom picked a dress for my May wedding and we were so happy. 'My stylist' is free of charge and it's a great service Macy's provides. She is good at her job and it shows her love for fashion. I will defiantly use Dory in the near future when I am shopping for jeans, vacation outfits, and dresses! read more

I made an appointment with Macy's By Appointment Only for my husband. I called the day before and arranged a time to meet with Lisa Hirsh in the early morning. We told her that we were looking for an outfit for a Management interview with Amazon. The clothes needed to be casual but nice. She brought out a few things and right away things just worked. In fact, he bought the first outfit she suggested. She was great and very patient with my husband. We loved working with Lisa Hirsh and the best news is.... He got the job! read more

I met with Dory and loved my experience! Dory was awesome and helped me pick out a dress for an upcoming event. I don't like trying on clothes and since Dory knew exactly what I needed, was knowledgeable about fashion and color, and knew what undergarments would enhance my outfit, it was a fun and pleasant experience. She was spot on! I learned she also helps men, so I will definitely bring my husband with me when he needs an item or two. Dory provided this service for free and I would love to see her regularly when I'm in town. Thanks Dory for making a dreaded shopping experience a most pleasant one! read more

Macy's By Appointment is a free, personal shopping service at Macy's Valley Fair. This service may not be for everyone. But if you are like me and have little time, are somewhat clueless in the fashion department, or just need some help breaking out of the Docker's and oxfords rut, then this service could be for you. My wife made the appointment for me as an anniversary present. Rianti is the salesperson who runs the service. Prior to the appointment Rianti asked my wife questions about my measurements, height, weight, complexion, lifestyle, and current wardrobe. When I arrived she had gathered about two dozen shirts and pants in a private dressing room with a 3 way mirror. The outfits were color coordinated so the tops could be worn with each of the pants. Everything was a nice change what I normally wear. I also told her I wanted to focus on outfits for two types of occasions. Within a few minutes she returned from the floor with several more choices. We quickly figured out which colors look good with my skin tone and which designer lines fit my body type the best. From that point on it was just a matter spending 2 hours trying on different outfits. It's true that there wasn't anything I couldn't do myself given enough time. And certainly I could save money by waiting for things to go on sale, but between work and kids I have a tough time making time to go shopping, much less to the sales. I assume that the service is funded by commissions, but there is no pressure to buy anything. If you are not sure you want to buy something they will be happy to hold items for you while you decide. Overall it was a good experience for me. I learned which designers I should try next time I go shopping. I plan to make another appointment in the fall. read more

Lea Perez helped me look for a wedding dress (an informal not necessarily white one.) She was wonderful! It made it so much more fun and less stressful to have expert advice. read more

Wish i could give a rave review like others. I was assigned a stylist at my local Macys but never received a call or email from her confirming my appointment. Very disappointed! read more

I made an appointment with Macy's By Appointment Only for my husband for a Valentine's Day present. I went in first, and spoke with the gentleman that works in the Men's Department about the look my husband is in to. I showed him some pictures of my husband, gave him my husbands measurements, told him what my husbands best colors were, and told him what sorts of things he was in need of. When Lucas went back for his appointment, Macy's By Appointment had already put a bunch of clothes aside for Lucas to try on. This is key for him - Lucas hates walking around the store saying "will this look good, what about this". He tried on the items Macy's By Appointment had picked out pretty quickly and actually ended up not liking any of those choices - but it gave him more confidence to have a man's perspective for what looked good. The two of them then spent about another hour and half walking through the departments and choosing jeans, dress shirts, casual shirts, shoes, and belts. In the end Lucas was really happy with the fit, quality and even the prices of everything he picked out. He goes to work now feeling stylish and gets a lot more enjoyment out of his clothes. Also - they held the clothes for him for a few days, so he could take advantage of an upcoming sale. My only ding is that a lot of the items that were pre-put aside for Lucas weren't quite right. If those had been knock-outs, this would be a 5 star review. read more

I had a fantastic experience with Reena Dhillon. Unfortunately, Reena has left Macy's as of July 25, 2016. The phone number for Macy's By Appointment has changed to (408) 261-6001. - Wed, July 27, 2016 read more

Affordable men's suits in the menswear department Watch for the sales as the regular prices can be steep. Adam at Valley Fair store knows what he's doing. Give this guy a raise. read more

My BFF told me about "My Stylist" Renna Dhillon at the Macys Valley Fair Mall. She said she did a fantastic job helping her find new cloths. She has a classic/funky/modern style. My nephew is getting married & my mother needed an outfit for the wedding. She is 80yrs old and has trouble walking too far. We decided to call Renna. After talking to her & giving her my mothers size, color preferences & a little about her style, we were all set. When we got there Reena had several outfits picked out ready for mama to try on. Did I mention she was an absolute sweetheart?! The outfits were beautiful. We both fell in love with a navy lace/sequin top with navy palazzo pants. Mama also picked out another white /black lace top for the holidays. She has a classic/conservative style. I haven't seen my mother this excited about cloths in 20yrs. Shopping had become difficult for her. The "My Stylist" is a free service, apt required. Renna picks outfits with the initial information you provide. When she sees the ones you prefer she goes and pulls other like items she thinks you might want. She gets different colors/sizes if needed. She knows the store's inventory VERY well & is able to find just the right items. She even went into the clearance section to find mama the navy palazzo pants that she liked!! Reena made my mother feel so special! I can't recommend Renna highly enough!! She has impeccable taste & is so sweet!!! She made the 1.5 hr drive to Valley Fair worth it!! We will be coming back to see her. Reena's contact # 408-248-3333 x4440 reena.dhillon@macys.com read more

Loraine was horrible! I had made our appointment a month in advance for my bridesmaids to pick out their dresses, and she didnt pull any dresses she didnt write down my colors. She didnt know how to check on other sizes. It was one of the worst experiences!! This is not worth anybody's time! Just go to Davids bridal.... read more

There is no FREE lunch. Period. If someone is spending two hours on you, you will be pushed to buy expensive stuff, *and* apply for a credit card, irrespective of the fact that the "terrific" savings of $100 might impact your credit history for refinancing your $400K home a week out, and oh, never mind that you are running super late to pick up your kids from school! And, did I mention I don't have a job yet and all this drama WAS for my first week at a new job??? That's what happened to me. I could very well have spent the two hours walking around the floor of the store, picking out what I wanted - cheaper stuff, paid for it with my visa, and left on time to get the kids. Sad part though is that apart from some clothes having been set aside for me, there was no personal input, feedback, nothing. I was in there with a dozen tops, half a dozen jackets, as many pants/skirts. The nice lady came back periodically to check on me and swap a size maybe. Later she rushed through (one minute) picking a $300 handbag *she* thought would work! Blame the business model; the person was a sweet lady. She does have to make a living! Good amusement for one afternoon, esp if you already have a Macys card, or can push back on getting one. Caveat emptor. read more

I'm travelling to London next week for a wedding, and I needed several new outfits. I met with Lisa Hirsch last night and the service was amazing. She had about 15 outfits in my size and in my color preferences lined up and ready to try on. I was pleased to see that everything she selected was very reasonably priced - absolutely nothing was "over the top". She had shoes, boots, bags and accessories ready as well. While I tried items on, she hustled back and forth with different sizes, styles, etc. Within 90 minutes, I had about 25 items in "yes" stack - jackets, scarves, slacks, sweaters, blouses, accessories, boots, slip ons....at the end of our session she rang up on my items and offered me a lend of her 20% coupon. We noticed that the coupon wasn't active until the following day, so she held my items until this morning so we could apply the coupon. (Wow!) I went back today to pay for and pick up my items - low and behold, she'd selected a fantastic suit for me to wear to the wedding to match the hat I particularly loved. I added it to my stack of purchases. And that coupon she let me use? Saved me almost $300 on the purchase. Tomorrow, she's going to pull some shoes that will go nicely with the suit and I'm swinging back by to try them on. People, Lisa is brilliant. She absolutely nailed my style. If you haven't ever tried a personal shopper, you've gotta do it. The service doesn't cost anyting - they're comped on what they sell to you. Lisa is at Macy's at Valle Faire - her phone number is 408-248-3333, ext. 4440. read more

This department is now called My Stylist. Same deal, personal shopper. I highly recommend Dory Jackson. I truly hate shopping but she has made it fun! She is totally tuned in, attentive and has a great sense of style and a wonderful sense of humor. She helped me buy my wardrobe for the next year plus helped me with all of my housewares - sheets, towels, comforters, etc. Dory is THE BEST! I can't say enough good things about her! read more

We all love to shop at Macy's. We love their selections, their own in-house brands, and their fabulous coupons. Dory "In Style" is a stylist at our favorite shopping area, Macy's. It was our distinct pleasure to meet a key person in the Macy's family. Her name is Dory. She is a stylist that came to Macy's with lots of experience in clothing and a keen understanding of a shoppers needs. We went as a group and were treated to a fashion show with gorgeous styles, a cleansing facial if wanted and a great discussion of clothing in general. We would like to thank Macy's at Valley Fair and Dory for having a wonderful program for our women's friendship club. We highly recommend Dory as a stylist. She is very personable and professional. Ask for her at Macy's Valley Fair in "In Stylist". You'll be glad you did, read more

This a review for Julie Richards-Hughes, My Stylist@Macy's Personal Shopping at the Brea Mall. I am a person who avoids malls and only shops on an "as needed' basis. Yesterday I dragged my friend to Brea Mall is search of the perfect corporate suit needed for Tuesday. We Spent a few hours in disgust trying on jackets, pants that didn't fit and came up empty handed. Then an angel was sent from heaven, Julie Richards-Hughes. We bumped into her at the register counter, she mentioned she was a personal shopper, we explained our frustration and the within minutes we were guided to the perfect items to meet my needs. My frustration subsided immediately, the grey clouds parted and rainbows appeared in the sky, hope was on the horizon. Julie actually identified a suit and several shirts that made me feel professional, comfortable and confident. She immediately identified my size and melted away the guessing game of tying on and off 100's of "wrong" items. I can not thank her enough for adjusting her daily schedule to accommodate an appointment for me and making my shopping nightmare into a day of success. No more nightmare shopping for me, I'd rather stick with sunshine and rainbows with Julie's assistance. read more

Lisa Hirsch is awesome! I went to Macy's looking for underwear and ended up with a new wardrobe! Great customer service and she is gorgeous!