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    Macy's By Appointment

    4.2 (20 reviews)

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    14 years ago

    Lisa Hirsch is awesome! I went to Macy's looking for underwear and ended up with a new wardrobe! Great customer service and she is gorgeous!

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    Review Highlights - Macy's By Appointment

    n. I will defiantly use Dory in the near future when I am shopping for jeans, vacation outfits, and dresses

    Mentioned in 5 reviews

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    Bonobos

    Bonobos

    4.5(89 reviews)
    0.2 miWest San Jose
    $$

    I'm shocked by the number of five star reviews because my experience was anything but! I walked in…read moreand the gentleman at the register, asks "how may I help you today" kindly but as soon as I said that I have a return, his demeanor changes completely. I asked him if they have any sweaters with a different type of material because I found this one itchy, but he's not really interested. He just tells me "let's just take care of this return first and then we'll see". so he processes my return and says "alright, you're all set", without any intention of following up on the question I had asked earlier. I asked again, "so do you have any other sweaters, with a different type of wool, and he says, "well there's some sweaters on the counter behind you. You can take a look ", without any intention of helping. so, I have to literally ask "what kind of material are those sweaters made of?" now he doesn't know either so he looks up the item on his computer and he tells me that they are indeed a different type of wool. It should not have taken this much effort for my question to be answered. Could he be any less interested in making a sale? At this point he gets a call with a customer, presumably, and stays on this call for 5 minutes. I continue to browse and find a sweater that I quite like and bring it up to the counter to ask him to look up the price and material for me. But he never gets off the call, which isn't entirely his fault. But he could have multitasked and or put the call on hold to help the customer that is actually there in person. But he really just did not seem interested in engaging with me. Where's that stellar bonobos customer service I keep reading about? Not present at the Santana row store on Monday 12/22 at 6pm. Management if you're reading this, that guy needs to be fired. You just lost a loyal customer!

    Had an amazing experience here the staff was attentive and on point with their recommendations!…read moreLook for Alex she is wonderful and you'll be in good hands.

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    Joseph Rosenfeld - Personal Brand and Style Strategist - Joseph shopping in San Francisco on a typical workday.

    Joseph Rosenfeld - Personal Brand and Style Strategist

    5.0(1 review)
    2.5 miNorth San Jose

    Thank you Yelpers for helping me to find Joseph! He is an incredible image consultant who I felt…read morereally brought out more of me then I thought I had. I hired him to have my colors done since it was something I had been wanting to do for some time. We met for 2 hours and he went through his array of color palates finding the perfect colors for me incorporating my eye color, hair, skin color and texture and my freckles too. It was so much fun for the 2 hour session and in the next week or two I will go back to him to pick up my color palate and have a personal consultation with him on that. I look forward to using him in the future for other image consulting. I really need help with my style and I think he will be the perfect person to bring that out of me. And not only is Joseph a very professional person, he is also a very sweet and gracious man who felt more like a friend to me then a person I hired. And one last add....his rates for his services are VERY reasonable. I was pleasantly surprised by that and was expecting to pay double then what I did.

    From the owner: Joseph Rosenfeld is a personal brand and style strategist who helps prominent executives and…read moreentrepreneurs to be on brand message with their personal style

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    Joseph Rosenfeld - Personal Brand and Style Strategist - A wardrobe capsule pulled for a client.

    A wardrobe capsule pulled for a client.

    Joseph Rosenfeld - Personal Brand and Style Strategist - Joseph in his studio with a wardrobe capsule and color palette all custom created for a client.

    Joseph in his studio with a wardrobe capsule and color palette all custom created for a client.

    Joseph Rosenfeld - Personal Brand and Style Strategist - A wardrobe capsule pulled for a client.

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    A wardrobe capsule pulled for a client.

    Macy's By Appointment - personal_shopping - Updated May 2026

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