When you get 88%off a dress from the Last Act rack and it fits like a dream, it's not a deal but a steal!! For $35 I got an amazing glittery shiny sparkly prom dress for my prom theme birthday party! Went here emergency dress shopping 2 days before my birthday after having decided to have a theme party at the last minute and ordered some dresses online but not being sure if/how anything would fit, so wanted to have a backup just in case. We got there around 8:15 and they close at 9 so it was seriously a mad rush! I had to deploy the hubs to divide and conquer and browse the racks - which I have to say they definitely had a LOT of dresses, so no lack of choices! We both searched and picked up a few dresses. I tried them all on and finally selected the one dress which turns out the hubs had picked out - great find!! We were the last to checkout. They almost took all my stuff out of the dressing room while I was showing my dress to the hubs outside. I had to rescue all the clothes - whew! Anyway I got a fantastic deal - so pleased, fit me perfectly and I wore it for my birthday and got lots of compliments! Service was good. I used a store gift card and I still had money left to spare on it! We parked in a garage nearby using SpotHero., wasn't too expensive. Easy walk. I like Macy's and I'm glad this store is still around! read more

Macy's - Prom Dress 35 bucks!! Almost 90% off in the Last Act rack! Great find! - Department Stores Near Me - Boston, Massachusetts

This will be a mixed review for the Boston Macy's. First the good stuff. Jackeline was one of the nicest Macy's employees I've ever met (she gets the four stars). I went to the Downtown Crossing Macy's on October 13, 2026, and she was stationed by the front door to greet people. She was warm, friendly and very personable. I spoke to her about three times while I was in the store and each time, she was so nice and extremely helpful. Cheers to her. Now the negative. Whenever I go into this Boston Macy's, Loss Prevention is all over me. I guess I fit the "profile." I mean everytime I am in the store there are at least three of them following me. (It happens over at Nordstrom Rack as well.) And the irony is that I am in law enforcement myself, so I understand all the reasons behind it. But still it gets tiresome. So thank you Jackeline for saving the day. read more

Was completely horrified walking around shopping at MACYS, when I noticed some young students with backpacks hiding behind counters and dodging maybe employees in the bed lining and cookware depts and noticing there were up to no good..... I walked pass them at least 5 young Males some with shorts. Running and before they left the downstairs dept I told a female employee (African American) long black hair, just hanging around not doing anything and asked her to call SECURITY and she looked at me like I had two heads and did NOT REACT OR MOVE.... Then those boys ran past and up the escalators and I told another employee who might have been Latina Told her to call SECURITY and she said that's not my department and laughed.! Frustrated with the lack of respect for MACYS I WENT UPSTAIRS AND ASKED FOR A MANAGER...I was directed to one in the Shoe Dept walking named REBECCA WHOM I EXPLAINED WHAT I NOTICED! She was sympathetic and said she will handle it. She asked me for my number if I wanted a follow up and gave it to her! I said if it was up to me those two uncaring employees should be FIRED! They just lacked the loyalty MACYS DESERVE! I hope that MANAGER REBECCA DOES THE PROPER OUTCOME! She was very concerned and understanding of my complaint! When employees do nothing to look out for the stores best interests then they should go elsewhere and not tarnish the reputation of MACYS! I'm am totally upset that two women and they are not young adults that did NOTHING AFTER I ASKED TO CALL SECURITY! Shame on those two uncaring employees! It happened around 3:15 pm 5/22 read more

Macy's - Department Stores Near Me - Boston, Massachusetts

Hello my name is Abhi I want to file serious complaint about your Macy store the lady staff who was worst and very very very RUDE. Her name is Shamenaa at Macy she was super rude at Washington street Boston Macy at ladies hand bags department. She was racist and plus she gave me wrong information.. Shamenaa at ladies hand bags department she had BAD BAD attitude problem and even she told me lies about applying Macy's credit card it will be soft run and it won't be hard inquiries in my credit report which I checked it she was completely WRONG. I checked my credit report it went to hard inquiries. Even she was so so rude she didn't said no thank you no hello and no smile on her face: my god I had worst and horrible customer service by this very bad attitude rude staff name Shamenaa. My god I was very disappointed by her service & she gave me fake information about no hard credit run it will be.. I Won't recommend and won't come back to this Macy store at Boston bcoz this lady staff name Shamenaa didn't had no good manners.. read more

The store is about what you come to expect when you visit a Macy's across the United States. They have departments for Men, women and children. Good clothes and you can sometimes get a deal. read more

Macy's - Department Stores Near Me - Boston, Massachusetts

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Huge thanks to Mariana for being a total rockstar with my gigantic Clarins order at Boston Macy's. I mean, this California girl placed the order all the way from the West Coast instead of Novato, and Mariana still managed to be ridiculously friendly and courteous - talk about impressive, right? Mariana is basically the ultimate Clarins ambassador, and her passion for making customers happy is no joke. She promised me my order would arrive in a week, and I'm practically bouncing with excitement, considering I placed order 6 days ago, because let's be real, who doesn't love a good surprise delivery? Will post pictures of the product as soon as receive the order... read more

Got coerced into opening a macys credit card for a 4 dollar discount. Would not recommend

This Macy's was interesting. They had a lot of summer clothing despite it being October. That surprised me. They did have a lot of boots to choose from. I tried on a couple pair of boots but nothing really jived for me. I did end up purchasing a Calvin Klein blouse. The store is spaced out nicely. I think there were three levels. A nice lady helped me in the shoes department. She took the time to answer questions even though she had lots of customers around her. That was the opposite of the clothing department where it took quite a while to find someone to ring me up even though there were no customers. This is probably the nicest department store in Downtown Boston. They also have a Starbucks on the first floor. read more

No staff are ever at the check out desk when in the clothing department. You have to walk around and find someone to help you, the store has gotten cleaner though but maybe that's because no one goes in there anymore, anytime I go in there it's dead read more

This Macy's is not an especially luxurious one, but it is, undoubtedly, a reliable one. I have run to one of the beauty counters there in a panic. I was attending a wedding as a bridesmaid who needed to figure out her own makeup. The Lancome counter was more than courteous and helpful in figuring out what I needed and what was most suitable. I was very grateful. The Clinique counter has come though for me in a pinch, as well. When I have ordered something online and requested the item be sent to my local Macy's, this store has always made collecting my order easy, if not quick (it's a popular pick up location, so there may be a line). I just wish they had more sales associates around in general! read more

I would give a zero. First stay in Boston. Have been here for three days and have loved every place we have been and the friendly people until...our stop into Macy's. Stopped in to purchase some tennis shoes. Asked if I could try on at 8:40 (they are open until 9:00). I knew what I wanted to buy but clerk, who was counting her cash at 8:40, said it was too late. read more

So where is everybody? The store has gone down in service and shopping energy is gone! People are just walking aimlessly and there's like one clerk in the men's section, one college student in the sunglass section who gets paid by the hour who'll make enough hours to file unemployment. nobody at the cosmetic counters barely anybody on the second floor where the women's department is and it's dead! I used to work in town so I remembered how busy this place was with a lot of store clerks helping out. I'm guessing it's because of the internet and online shopping. This store is huge and I just feel it's never going to be the same which is depressing for Macy's. Macy's is an iconic store through the years and all I can think of right now is the Macy's Thanksgiving parade.. will they even be one now? It's depressing and lonely. And the sparce clientele is really strange like why is the creepy homeless man looking at sunglasses here? Shopping in stores are going to be obsolete just like cursive handwriting. read more

Macy's - Now, who am I saying this to...for real? DM me if you who you are. Hint: Don't be shy. - Department Stores Near Me - Boston, Massachusetts

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OMG this place is ridiculous when you actually go in the stores especially when there's a huge sale or holidays are coming up. I usually like shopping online in here but I hate going to the store. So this time I figured to just go there and get the stuff I wanted to give to my friend. So I went and fell in line and this Chinese middle aged lady was the cashier. I asked if I could get something to get picked up the next day but she was like No and she stated entertaining those other Chinese people that kept on speaking in Chinese and just left me there in line until she came back. I still waited but I'm Already getting pissed and was ready to just leave the store. She finally came back and asked me what I wanted to do. So I decided to get my stuff and pay for it. It was really a frustrating and she wasn't even a friendly employee. That's a really bad experience that day!!! read more

If I can give no stars I would. I was trying to place an order over the phone (for delivery). I had the pleasure of speaking to Shyanne and she was something else, I tell you. She was beyond rude and coming at me with so much attitude FOR NO REASON. I am so glad this is not the Macys I go to because their service is f***** trash. THANKS SHYANNE FOR YOUR HORRIBLE SERVICE. (: read more

Macy's just elevatored their stars in my eyes! This location added Macy's Back Stage to their 2nd floor. It is a like a Marshalls or TJ Maxx built right into Macy's! Great finds from housewares to clothing! This store is VERY clean and neat. The staff are always nice to me. Starbucks inside of Macy's on the 1st Floor opens at 11 am for the time-being. It is best to take the T to get to this location as parking can be expensive. read more

My Macy's card was declined at the Downtown Crossing Store last weekend. The clerk was nice enough to call credit cards services so I could see why. The reason it was declined was because it was closed because it hadn't been used since 2020 and it was a "security measure". They did this without notifying me! In case they were living in a cave, we had a pandemic going on starting in 2020! However, I was told by the person at credit services that I was welcome to reapply. I used another card instead and won't be reapplying for a new card. PS. Rated two stars as opposed to one because I did find a fantastic dress for an event and because the salesperson called credit services so we could see what was going on. read more

"Oh, my god. When I opened the box, there were a pair of old and dirty shoes in it, and they were a different style and brand. I was so angry that I returned them on the spot. I didn't expect that such a big store to have made such a mistake. Isn't it deliberate deception? Luckily, I chose the pickup option rather than the mailing option. If you get a shoe like this and take it back home, who would believe you? What a horrible experience!!" -----------------------------------------Written by my friend read more

Macy's - It was the shoe that my friend ordered. - Department Stores Near Me - Boston, Massachusetts

Never got a response from the letter I wrote to the CEO. We canceled our Macy's credit card. Macy's you are dead to me!

This was absolutely the worst Macy's I have ever experienced. It is huge and has quite a selection, but when I went to the register to pay, two women rudely told me they weren't open and go to INC. I have no idea where that is and asked and they walked off. I put my items back and tried to find a restroom. Good luck getting in! read more

I been shopping here for many years! There's a great selection in various departments to choose from. Macy's will always be a classic great department store! read more

Very bad place to shop my item was delivered but stolen upon delivery.called macys would not help at all than blocked ne from online shopping. I will never shop online or in store ever again. read more

Waited 1 hours for my size ... unbelievable for this service so bad and rude.. I don't want come back

Let's set this straight, I didn't think I would ever review a department store like Macy's but here I am typing my life away. This Macy's been here (in downtown) since I can remember as a young child (actually it was Filene's but they moved across the street or under the tunnel to the current location). Majority of the clothes are in a neat pile and not like a tornado compare to other Macy's within a 100 mile radius. They offer more sales here than other Macy's and a bigger selection of a variety of sizes and styles from clothes to shoes and a decent home department. Bathroom is typically disgusting for the women on both basement and third floor. I can overlook it since it's not Nordstrom with higher standards for basically everything but what caught me off guard was when I lifted up pillows from their semi-decorated beds when shopping for furnitures and beds for my new home... there's mouse poop everywhere!!! I'm so disgusted by it. If anyone is interested, it's the "light gray" Monroe bed on the basement floor close to the ladies restroom and many other furnitures. Despite having many childhood memories shopping with my girls after school or with my mom at this Macy's, I don't think I can ever shop here anymore. Corporate, please give them more hours to clean or hire a cleaning company to help clean your big department store!!! read more

So Macy's generally falls under my "it is what it is" category. They are one of the last department stores standing and they really should be better about a lot of things customer service, selection, amenities, et al --since retail continues to teeter--despite their genuine connection to the original "Miracle on 34th Street" film. But I digress -- back in November 2019, I ventured into the downtown crossing Macy's store but only went to the first floor cosmetics area--it has a Sephora like section with different upscale brands--a general sales person offered to assist, I told her I was just looking and I would seek her out if I needed assistance. I found my item, she rang me up and we chatted, and no up-selling, etc. It was good but brief visit. I did venture any further into the store which I guess is a chronic problem. read more

One of the worse Macy's I've ever been to. Everything is disorganized, parking is a nightmare and cost money, entrance to the parking lot is confusing, and I couldn't stand in the fitting room without feeling like I'm at a warehouse and not a department store, there were so much trash all over the place. They took over Filene's to replace it with this!?!?! No, please keep the place clean, why is that so hard? read more

Great store. Huge selection of brands. Nice customer service! Better then Marshall's, TJ Maxx for up to the moment, in style clothing ... that discount stores carry! Lots of departments to choose from. Shop local at Macy's ... and not from Amazon. read more

Like a zoo, but you're supposed to be shopping, not cattle-herding. Potentially the worst cosmetic area I've ever seen - being spoiled by Nordstrom, it's hard to step into a Macy's. Meant to go gift shopping, but the shelves looked like 100 toddlers went to town, with item displays completely missing in certain instances. Stopped by a few cosmetic counters and haven't experienced worse service elsewhere. read more

25% Friends and Family Discounts are the best. They only roll around twice a year. How can I go wrong with 25% off the entire store including clearance items. Gotta shop those clearance racks and get with the rush of excitement. SALE + SHOES = Crazy women and a Mess! If you have OCD then don't go cuz you will want to pick up, clean up, and organize. Shoes, boxes, sandals, are all over the place as once sophisticated business woman get that glassy "I gotta have" it look. OK so I am one of them! So I agree that Macy's can get zooey but if there is a big sale then I can overlook the madness. Like during Christmas when all bets are off. People don't get up at 3 a.m. to stand in line for 3 hours to check and see if everything is orderly. They want that 1, and I mean 1, single electronic toy that is a must have. I will always believe that shoes make the outfit. My daughter's teacher wears a suit with sneakers and it does make a statement. That's why the kids love him. So, go out today and cash in on the clearance. Get a pair of shoes if not for you then for me, bcuz you deserve it! read more

Dirty, disorganized, disgusting... yes, you're in Macy's!!! Clothes everywhere - floor, over racks (but not necessarily hanging), on chairs in the shoe department - and it looks like a yard sale where someone put a sign that read "FREE". And not just exclusive to the women's departments; I walked through the men's department on the first floor and it was the same. I don't shop in Macy's all that often, and this makes me change "not all that often" to "probably never". read more

This store has devolved into a flea market. Today I went to Macy's in downtown Boston and gave two pairs of slacks to Cindy, who was wandering around aimlessly in the men's department. She told me she can't ring them up and that I'd need a cashier. I took them to another cash register on the other side of the store. There, a young man with blue hair who seemed to be sleep walking (eyes half shut, barely mumbling) told me my card was rejected and that I would have to go to a third register for the matter to be checked out. I did so and was put on the phone with some woman who wanted my cell phone number (did not provide it) and told me that the card was expired because it was replaced with a new card which I apparently never received. I told her I could simply buy my slacks at another store with my VISA card and hung up. On the way out, I walked by Cindy who was ringing up a sale for another customer!!!! This store should be shut down in the public interest....management wonders why we shop online! Pathetic! read more

Things here are generally really expensive. It's in a nice location downtown nearby other shopping stores, which is nice if you are out looking for something and want to explore different options. I went in to buy a jacket that was a little out of my price range, but was surprised to find out at the register that there were coupon codes that could be applied to knock 30% off the item!! Naima was the associate that checked me out at the register. Thanks to her, I payed much less than I was prepared to and walked away with something that will make me very happy for years to come! I hope Macy's hires more people like Naima! read more

I'm not sure why I've slowly grown obsessed with this Macy's, but I have. I think it's because a department store symbolizes the bustling urban culture of a simpler era. Well-to-do men in fedoras and overcoats shopping alongside women in heels and fur. Walking through collections of jewelry and home goods, hoping to find that perfect gift for your best friend that you've known your whole life. Just a bit of whimsy in the air. A pleasant fancy, right? Well, I get a bit of that at Macy's. I've stopped by on a lunch break, or right after work, looking for a new pan for my sister's boyfriend or a tin of Moose Munch for a Yankee Swap. I enter through the menswear section at the corner of Chauncy and Summer, and make my way down the escalator. The store has a big footprint, and you'll be able to buy a suit, put that suit on while you're picking out bedding, then fantasize about taking a nap on that bedding while you select a Cuisinart mixer for your mom. The service in each department I've visited has been very good, and you won't find a more efficiently run place of that size during the holiday season. Thanks Macys, for taking me back to a time I never knew. read more

There's a ton of clothes, as you might expect, pawed over often, especially when there's a sale (when ISN'T there a sale or a "preview day" going on?). Sometimes you'll find some bargains, sometimes it just brings the clothes back down to a competitive price. This store also has a large selection of bedding, kitchen supplies, and luggage, some of which was ridiculously overpriced. A lot of the sales clerks are really enthusiastic about trying to sell you things. In short, your typical Macy's. The store is in a very convenient location downtown. One thing they really need here is a better set of directories. They should include maps of the layout of each floor at the entrances and at the escalators. read more

I will NEVER order from Macys.com again. I have always been a loyal Macy's customer. Last month, I ordered a $200 item 3 weeks in advance of a birthday, and now, a month later, it is "still processing." I have spent about 4 hours on the phone with customer service this last week - and each person assured me the item would be shipped and they would give me 1 day shipping - and that I should hang up and wait for an email - and I would DEFINITELY receive the item by the end of the week. After waiting another week (missing the birthday) and demanding to speak to 2 different supervisors (after being told the same thing by the customer service agent and being on hold for another hour) - I was told the item is discontinued and the best they could offer is cancel my order. No apology or store credit for trying to trust Macy's, wasting 4+ hours with their customer service, and missing a birthday when I planned a month in advance....unacceptable. read more

I really enjoy this store. They have a huge shoe department, nice handbags , and a large Petite's department. I always enjoy coming in here. There is also a nice , large bathroom. It's pretty clean, too, when you consider the amount of people who use it! read more

We ordered furniture to be delivered before xmas 2020! Next estimated arrival date is 3/22/21!!! Hope we get it in 2021! Just don't order furniture from here! read more

Macy's - Department Stores Near Me - Boston, Massachusetts

I don't know how they expect to stay in business if they continue to alienate their customers. Stalked by security and had to listen to the counter help make fun of people. No wonder people want to shop online now. FYI, i've spent over $5000 at this store in the past year...but not feeling it so much anymore. read more

My friend and I went boot shopping this weekend. 'Tis the season and Macy's friends and family deal was a good reason to go (or so we thought). After trying on a few pairs of boots, my friend decided that her best bet was to get Uggs as we both already have them and know that they are great for keeping warm in the winter. After waiting ages at the register (when only two customers were in front of us and three were working the register) it was finally our turn. We get to the register and the price rings up to the regular price of $160. I ever so kindly asked about 30% off friends and family discount and the cashier, Shirley, began her tirade: "WHERE IN AMERICA CAN YOU EVER GET UGGS ON SALE??!!" "DID YOU SEE A SIGN ON THE UGG TABLE? THERE WAS NO SIGN THERE!!" My friend was still going to buy them but due to the cashiers behavior, decided not to. Macy's friends and family is a storewide sale and the signs were definitely not on every single table in the shoe department. The cashier purposefully yelled and caused a scene as if she were trying to embarrass us. I told her she was rude. We left and continued the boot search at DSW. Well, Shirley if you are reading this, we actually did find Uggs on sale there. Uggs are on sale in America. How about that! As someone that has held countless customer service positions, I am completely and utterly disgusted that this caliber of service is being accepted by Macy's. read more

The Downtown Crossing location has the best selection of all the Boston area Macy's. In particular this is the best local men's department. The "Finish Line" athletic shoes department leaves a lot to be desired. Employees here are unresponsive at best. For once I'd like to find a Macy's location where the Finish Line 'help' actually stops texting for 10 seconds to ask how they can help the one customer in their department read more

The worst customer service I placed an order online for $96.00. The order was supposed to contain 4 items, but it only contained 2. After numerous, frustrating calls having to explain the issue to multiple service reps I received a credit of $48.00 for the 2 items that were not received. I later found out that I am blocked from placing any online orders at Macys or Bloomingdales indefinitely. I have been a loyal customer for over 25 years and spend thousands of dollars and I am being punished for a mistake that Macys made. I am restricted to only in-store orders. I receive "canned" email messages from Macy's customer service. I have been trying to resolved this issue for over an year. I cannot find anyone to help or any corporate office contact information. Any ideas on how to resolve? read more