Thank you Shay for your Excellent service . This is my 2nd pair. Shay is my go to expertread more

I have been looking for a new pair of running shoes for literal months. I pronate really bad and…read moredon't like a lot of forward tilt in my shoes so I've been struggling to find a good shoe that was comfortable and usable for walking, training, and light running. This was my first time at front runners and I'm so happy I decided to come in here! The staff were very helpful and knowledgeable and with their help I was finally able to find a shoe that works! I'm so happy with my purchase and recommend this store to anyone in Torrance looking for new running gear.

I'm dealing with a gnarly case of plantar fasciitis and was worried I'd have to wear granny…read moresneakers. Tried several brands and liked the NB 860s that were recommended by my podiatrist. Trey was awesome. Knowledgeable and had a great personality. Oftentimes these days I feel like people seem disengaged from customer service. Having worked in customer service for a large part of my career, I appreciate people like Trey. I got a cute pair of sneaks that feel great and had a great experience.

This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

This location takes gently used shoes as donations. In exchange, you are given points on your DSW…read moreaccount. I have a hard time finding anything to buy at DSW. Although they have specials and send emails with discount codes, many times the discounts don't apply to brands that I'm interested in. I'll still bring shoes to donate because I'm hoping they'll get to someone who can use them, as opposed to donating to Goodwill.

Had a great experience here today. A worker behind the register helped me get the $15 off my…read morepurchase that was over $49 from a pair of shoes I purchased the previous day. In the clearance section they had a 60% off sign for shoes that were yellow tagged. Note: They no longer provide crazy discount savings. It's a standard 30% across ticketed shoes. The 60% was an anomaly.

Good sized store branch. I came here on the hunt for some more shorts because I previously bought…read moreone from Shoe Palace before. I like how organized the merchandise is because I found the shorts I wanted and for a really good reasonable price. The lighting is really good and bright and plenty of staff. I got checked up on by a lady staff if I needed any help. Pretty satisfied by my shopping experience here. Definitely a great spot for sportswear clothing.

To who it may concern, I have walked into your store on several occasions. todays experience was…read morevery exceptional professional, I was greeted by Kassandra, she was very polite with good energy as she ask if she could be of help, she displayed the type of professionalism, politeness a store owner would love to have, that's my opinion she should be awarded commended for beautiful work. Willie smith

Excellent and nice store and really clean I go all the…read moretime to this store My kids like this store

I went in today to purchase some shoes, and unfortunately, my experience at the register was…read moreextremely unpleasant. The customer service representative, Emely, was very rude and had a noticeably condescending tone throughout the interaction. I understand that customer service can be stressful, but customers should still be treated with basic courtesy and respect. The way I was spoken to made what should have been a simple purchase feel uncomfortable and completely took away from my experience. I hope management takes this feedback seriously and provides additional customer service training. A little professionalism and kindness would go a long way. Unfortunately, because of this interaction, my visit was awful.

Team members were very welcoming and helpful. They asked if we needed any help a few times…read more During one encounter I actually needed assistance and the team member was more than happy to assist. This location has had a lot of hidden gems in the past. It's one of the smaller locations but always has good inventory.

The Nike Factory Store at the Pike used to be my favorite Nike store to go to because I felt like…read morethat store had better shoe selections. Luckily that has changed now. They have a good selection of shoes for every activity. And they are always affordable. Sometime the deal is just too good, I end up walking out with 2 pairs of shoes. Service: Always friendly. And after you're done browsing some shoes, you can go to Trader Joes to get some groceries, or grab a donut from Side Car. And yes I'm talking from experience. Lol. Parking: Huge parking lot. Always easy to find parking here. Will I be back? Yup! I actually went there today. So I'll see you in a couple months Nike Factory Store!

I had to get a new pair of all black shoes for an event I am working tomorrow! Something…read morecomfortable! I mostly wear Jordan's so I needed something more comfortable especially if I'm standing all day! I met Julian who got me into the new balance 574s! Let me tell you it's one of the most comfortable shoes I have ever worn! Light weight and just comfy! The service was great and I got a great shoe Thank you Julian and thank you Champs

Yelp Review for Champs Store Manager Adrian @ CHAMPS, located in the Torrance Del Almo Mall…read more My husband previously made an in store purchase for Mens 1X Olive Green Jogger last week. However, the Torrance CHAMPS location did not have it in his size, so one of the employees made an effort to contact another Champs store and placed an order for a 2pcs 1X male jogger in Olive Green (top & bottom) to be delivered directly to our home, for the next business day. The delivery was not received the next day as promised. In addition, the following 2nd day, only 1 of the 2pcs jogger arrived in the color Black, instead of Olive Green. I called & alerted the store of what we received "Black" vs. "Olive Green", Olive Green was actually requested. The person who placed the outsourced order, forgot to list OLIVE GREEN Within the description. (We all have made mistakes). She owned up to it, apologized and made efforts to alert the other store of the color error. We were still waiting for the 2nd piece and later informed of a delay. The delay was an inconvenience due to a family day event with our specific color. Needless to say, both items did not arrive on time. So, we contacted the store to address the matter & request a full refund. The following day, I visited the store and met the store manager Adrian @ CHAMPS, Del Almo, Torrance, CA. I returned the items for a refund, as well as for a resolution. Adrian immediately took the initiative to review, respond and resolve the matter. He made all efforts to follow up with their Sister-Locations, and immediately alerting the Customer Service Team and his upper management team to resolve the matter, along with an apology for the mix up and compensation through their customer service team, which issued an e-gift card for the inconvenience. Thank you Adrian for handling the matter, along with all of your efforts, professionalism & diligence. Despite the matter, my husband and I were impressed with your efforts and actions. Big Shout out to Adrian ~ Mr. & Mrs. Johnson

I went to Nike to return a pair of T90 shoes I accidentally got in the wrong size. I ordered an 8,…read morebut honestly should've gone with an 8.5. There was a minor complication because they shipped my shoes without a receipt, but thankfully the young lady, Susie, was super helpful. Another gentleman stepped in too, and together they made the return process super easy. I ended up getting a completely different pair of shoes, these two pink/fuchsia sneakers that were absolutely adorable. Something about the two toe, sneaker was just super cool to me, and they were extremely comfortable. Definitely the better buy, to me. The store was really clean, really organized, and the customer service was a 10 out of 10. Definitely recommend.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

Excellent service. Special ordered shoes and found the perfect fit. Thanks for all the help. Love…read morethe boots!

Had a great experience on my visit Krystal was very helpful and answered all questions I had .read more

Oh my...sole! This store carries high end comfortable shoes. Hadn't been in this newer location…read moresince they moved from their former location right by Trader Joe's. Stopped in for a Birkie refresh. Had my eye on a specific wedge style I had seen online but changed my mind when I spied a more practical style which turned out to better suited for versatility. The woman who assisted me recommended I try the narrow size as Birkenstock's tend to run wide. It fit well and I'm pleased with my purchase. Will be back. Street metered parking.

Good quality, comfortable, different styles and different colors. My favorite shoe storeread more