After wanting to visit this store in person, I came across one while shopping in the mosaic…read moreDistrict in Fairfax, and it was such a cute spot and to top it off the item that I had been eyeing online for the longest, they had it in store. I was so excited and the quality of the item that I purchased is top notch. I'm also a person who thrives on great customer service and when I say, Latoya was so nice and personable overall, this location is amazing and this goes for the staff The overall look of the store and the value and quality of the items they sell. I will definitely be back. What I purchased was definitely worth the money.

This is my favorite Madewell out of of all the Madewells in Northern Virginia…read more I hate clothing shopping and I hate talking to sales people but the staff here is SO nice and I feel like they genuinely want to help you find your perfect dream item. It's because of the staff here, I've been able to throw away my pandemic leggings and reintroduce denim into my life. I love how wearable every item is, going from casual to dressy and can be worn for multiple occassions. Perfect for a work from home mama like me. Their accessory section is top notch -- I own several earrings, necklaces, and belts that have held up (and even get better!) over the years. I pick up a pair of sandals and sneakers every season and have found that their selection is comfortable and stylish as well. If you want to ask me what I'm wearing, it's Madewell.

I had to stop by to pick up an online order. I was never greeted by an associate or asked did I…read moreneed help finding anything while looking around before I walked up to the counter. I waited in line for about ten minutes before she acknowledged that I was standing at the register. I gave the associate my last name and the other associate walked to the back to look for my order. She said it wasn't back there. She had the other associate walk back to find my order. It was in the box that was delivered yesterday July 31, 2026, that was never checked in their computer system. They were very rude, not user friendly at all. The associate, acted like she didn't want to be bothered and wanted to rush me out of the store. After she completed my transaction for my 50% off, she handed me a bag and said, you can put your items in the bag and walked away. I waited for her to return to the register and asked could I have my receipt? She said sure and printed the receipt and basically tossed it to me. Needless to say, I will never return to the store because of the lack of customer service skills they have are not what they should be. I am very unhappy with the way I was treated and the lack thereof.

Very professional and pleasant, prices are a bit high but you get what you pay for, quality is very…read moregood.

Whenever I need a dress at the last minute White House Black Market is my store of choice. They…read morealways have a lot of options in the just under $100 'going out' department and as an added bonus I don't have to endure a mall visit. I would buy more here but unfortunately they don't stock their petite line of pants in store. At around $80 for most styles, I don't really want to tack on $10-20 to have them hemmed.

This is one of my favorite stores because they always have something for me. They are my "go to"…read morewhen I must have something special ASAP. I love that they have a range of options available -- casual - business - dressy. The customer service in this store is also excellent. The sales clerks are attentive and helpful. I love that they make recommendations and readily volunteer to get different sizes while I'm in the dressing room. They have a rewards member program too that helps take a sting out of their prices because sometimes they are a little [lot] pricey. I am a WHBM fan.

I really like their selection of clothes And their…read moreemployees are very nice and helpful.

As the hunt continues for a formal dress for the kiddo, we ended up here after visiting another…read morelocation. I am glad we did because the hunt officially ended here as the "dress" was found at this location. The formal section is not as extensive as their other location but it was plentiful and they also carry plus size dresses as well, making them more inclusive to whoever may visit. Unlike the location in Pentagon, they have more dressing rooms which is a huge plus!!!! So there is not an extensive wait for a room. The ladies here are sweethearts as they periodically checked in with us to see if we needed anything and assisted in getting a few dresses down. They were always accessible and even assisted with recommendations throughout our visit. Check out was a breeze and if you do buy a dress, they have garment bags for them as well.

Stopped in the day after Christmas 2025 to make a few online purchase returns and was immediately…read moregreeted when I entered. They had a good number of shoppers taking advantage of their holiday sale. The store is bright with a great selection of items and I believe up to 60% off. I like that they have a designated area for online returns and overhead signage that clearly directs you where to go. The return process was super easy and orderly. I was in and out in less than 7 minutes. It literally took me longer to walk from my car to the store, and I parked right out front. KUDOS!

I returned an item (didn't fit) that I purchased w my $50 birthday gift from Land's End. The store…read moremanager allowed me to use the $50 gift on my in store purchase today! I have had a very sick husband - in & out of the hospital - 25 days in the last few months. It was refreshing to shop and have such great customer service! You made my day!

Although I've spent hours on the DSW website to get an idea of what I'm looking for and to…read moreunderstand the price ranges, I still feel quite overwhelmed at a DSW store. Great selection, but man it can be a lot! Typically I walk in, go through all the rows and come out with nothing. Or I spend a lot of time on the website and purchase nothing. But I had gift cards to burn and it was the end of the year with 50% already reduced items. And I needed shoes! I actually did really well. I went for comfort this time and purchased two pairs of Clark's and another comfy Euro dress shoe. Service was really good. The salespeople working and tidying up, each asked if I was finding everything ok, or they told me about the 50% off clearance sale. Nice store, organized, and the people working there actually spoke to their customers! I will return.

Tremendous service! I had two recent on-line purchases that were refunded to me at the register. No…read moreissue, no problem. And I had another pair to exchange from almost a year ago and the manager came over and handled the transaction. No issue, no problem. She also gave me an extra 15% off coupon to use for an in-store purchase. I've already bought (3) new pair since the return. All fit great with no need of return. I love the rewards program, the birthday dollars, the free shipping, the clearance items, the ease of use with the on-line app, the sizes and colors, the prompt service, etc. But I keep coming back because I know they'll always work with me when I make a purchase and change my mind. Thanks! David Q

Best kids footlocker in the area! I stopped by today to do an exchange and was helped by Alicia…read more She was very nice (like always) and helped me order the (new balance) shoe for my son in his size. Thanks Alicia, and I will see you on my next shoe shopping trip!! -Calvin

Checking to see what Foot Locker had today, my wife caught sight of a beautiful golden shoe…read more Melanie the sales representative caught sight of what my wife was looking at and immediately jumped in to help my wife. The fact that she was wearing the same golden Nike Shoes my wife liked help seal the deal. She was friendly and helpful. She was able to get the right size shoe for my wife in no time at all. Good work Melanie.

Is this store is run by entitled teens? Came here on a…read moreweekend afternoon as my tween wanted to shop. Long lines at fitting rooms (the teen staff decided only one section of the fitting room would be opened) and long lines at checkout. The checkout person (with lots of glitter in her hair) was quite curt - we only bought one item that was on clearance. Maybe Hollister is trying to be the Abercrombie of the 90s but with a twist? Anyway, a very mediocre experience for anyone over age 22 shopping here. I rather shop at Nordstrom but my kid doesn't want to!

Shout out to early store openings especially during Christmas week! The window boasted saws…read morea-plenty! Staff was so eager to help! They even offered to order out of stock items and always free shipping! There was no guarantee of Christmas delivery due to my procrastination. They have a 60 day return or exchange policy so I bought a couple of pairs of sweats for my nephew. I've only shopped here twice in 3 years and both times were great!