We had an issue with a glass door catching on the latch and not closing completely. Luis took my call around noon and was out the next day to fix the issue. Luis pointed out the door had improperly installed hinges and explained the correct fix in a way that made sense given the extra cost. I am satisifed with the work performed, the new piano style hinge looks great and the latch acuates with no resistance. The vertical door gap is straight and true (gap along top-side is not square because building settling). Time will tell about the quality of materials and installation, and I will update if anything changes, but I am a happy camper for now! read more

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Don't bother with this operation. I had an urgent need for someone to come help me with my door, and they couldn't even be bothered to return my multiple calls and messages. What a waste of time. read more

VERY EXPENSIVE; Sloppy work! Had to hire another company to properly fix the problem with my lock! read more

I highly recommend MacArthur Locks & Doors. It was extremely easy to get in touch with them and schedule an appointment. Lewis contacted me the day of my appointment to let me know when he was about 10 minutes away. He was actually early! He did an excellent job moving the strike plate and drilling a new hole so that my tenant's bedroom door could close and lock properly. After he was finished with this job I asked him if he had time to look at my front door handle and deadbolt which have been in need of replacement for some time. He was able to quickly access and explain the problem to me and while he did not have the parts needed to replace the handle and lock in his truck he went to get them and returned in an extremely timely fashion. Lewis does excellent work and I would not hesitate to use and/or recommend MacArthur Locks & Doors. read more

We needed a lock mechanism replaced on a commercial property and MacArthur Locks & Doors provided quick responses to our inquiry. I am not local to the property needing the work done and was able to send pictures to help diagnose the issue. I was provided a quote and the next day they sent someone. They called when they arrived at the site and confirmed the problem and stayed true to their quoted price. Thank you again, we will definitely be referring and using you for any future work for doors/locks. read more

Clean and orderly, he got the job done with little hesitation. I would recommend for locks and doors. Will use in the future for windows if available. read more

Recently, I lost my house keys and have about 10 locks in my home. I called MacArthur locks I was able to get an appointment the very next day. The technician showed and gave me a quote instantly and rekeyed all my door locks in no time. They were highly efficient and I would highly recommend using them. read more

Can't ask for anything better than Lewis at MacArthur Locks. He responded right away. Got a clear understanding on pricing and he came exactly when he said he would. Once at my home he took a look and gave me an estimate one what costs would be. He knocked out the work super-fast and for less than I expected. I have added Mac Locks to my contacts so I will have it handy the next time I need help. read more

We needed a door repair in NW DC. We called MacArthur Locks and doors and received great service. The technician came out the same day and they were extremely professional and clean. We will use their door and locksmith services again! Highly recommend! read more

I realized I left my keys at home when I got to work and could not get back in. It was easy to get in touch with MacArthur Locks & Doors. I made an appointment with them. The technician met me at my home after work that same day. He was prompt and polite and was able to help me. I was really pleased with his service and price point. read more

I highly recommend this company. I contacted them for a non-emergency lock replacement and Lewis came out the next day to do the job. Very professional, fast, and courteous. read more

I needed a lock change at my new house. I called them for a quote and they responded very promptly and were a pleasure to work with. They provided a wide array of options and I picked the one I liked best and it was quickly installed. I will definitely be using them again in the future if the need arises, highly recommend. Thank you! read more

Very pleased with service I received. Locksmith came within time window specified, removed malfunctioning lockset, and installed replacement (which I had purchased already), for a price within the estimated cost range he had told me. I would call him again. read more

The service I received was excellent. He showed up on time, was incredibly professional and got the job done perfectly. A couple of days later I locked myself out and he showed up immediately to let me back in. I highly recommend this company. read more

Had a great experience with this relatively new company after a key broke off in our front door lock. Same day service at no extra charge. Or was knowledgeable, professional and efficient at a reasonable cost. We also discussed replacing some doors and hardware. A real find. Highly recommended. read more

I needed to have an immediate lock change because my front door lock was broken as well as the storm door handles and I could not go to sleep with the front door unlocked especially with 3 children in bed. I called MacArthur Locks & Doors. They answered the phone right away and arrived within the time frame I was told. The technician was very polite and knowledgeable. He did not waste any time in fixing my front door lock. I opted to change to a keypad lock which he had on his truck. He took his time to explain it to me and how it works. He also saved me money by fixing my storm door handles without having to replace them. Thank you MacArthur Locks & Doors for a superb job and for not taking advantage and selling me new handles! read more

Lewis did a great job putting in new deadbolts for the front and interior doors of a basement apartment. The antique doors aren't completely level, making it a challenge to install new locks. The final fit was perfect. He also fixed a misaligned latch for a sliding glass door. Would recommend. read more

I rarely ever write reviews but had to do so for MacArthur. My car and keys stolen from in front of my house this AM so I wanted to change my front door locks immediately. Did a google search for Bethesda and locksmith and MacArthur Locks came up. Was not going to do more research so just called them...and boy was that a lucky find! The locksmith came to my house within an hour which was great, but even better was the service and reasonable pricing. A lot of "same day" / "emergency" services can be very expensive. The locksmith was very friendly and immediately told me that for one lock I did not need to replace the whole lock, just the key "cylinder" which is a lot less expensive. Obviously, he could have said I needed to replace it and I would have done that and paid more. Good stuff. read more

Top quality and fast service. Or is highly reliable and very responsive, he fixed the lock in15 minutes. Highly recommended.