Sunday night about 6:30-7 o clock. Lots of empty tables. We thought great we can eat and go see the Christmas lights. Well after 10 minutes of standing at the hostess area and no one even acknowledged that us or the family in front of us were there. A friend was actually leaving and said they service was horrible and the food they received was cold. At this point we left. I will never return to this place. read more

Waited to be seated at the hostess stand for 15 minutes with no one offering to help us and there were multiple waiters and waitresses walking around, looking at us and then walking off. There were other people waiting as well and the restaurant wasn't even half full. They obviously need new management. read more

This Macado's location seems to be a little cleaner than some of the others I have patronized but unfortunatly it has the bad service that the others seem to have. The food is fine, mostly sandwiches, salads, mac and cheese, and lasagna. They also have some pretty good desserts. My only problem with this place is the bad service. Each time I have gone here I have felt like the wait staff viewed me as a bother, like they have better things to do than serve the customers. The service keeps myself and my family from going to the restaurant. It is too bad because it is a pretty neat looking restaurant. read more

Visiting Galax, VA and stopped by for lunch - great price and great food. Would definitely recommend to others.

While visiting my folks over in Fries we came over here for lunch one day. Restaurants are few and far between up in this area, so I was surprised to find such a large one in the small town of Galax. We walked in on a weekday afternoon for lunch and it was moderately busy, with most of the staff's attention being paid to a large group that appeared to be congregating in the front for a meeting/function. We were seated promptly and handed these ridiculously long menus with countless items. After some perusing, though, the great majority were just different variations of sandwiches with catchy names. Our service was prompt and I ordered a "Sherlock Holmes" (mesquite turkey breast, melted cheddar, cole slaw, 1000 island, on wheat bread). The order was a little slow, but our server was helping with the growing group up front, so we were patient as we were catching up with our family. The sandwich was good - nothing groundbreaking - and filling. At this point, our service went from friendly and prompt to non-existent. Our drinks all went unfilled, and after at least 30 minutes of sitting there with dirty plates in front of us, my father had to go up to the front to get someone to give him the check and pay. A bad ending to a moderate experience. My parents swear they've have better experiences there, so we'll see what happens next time we're in town. read more

I enjoyed this restaurant. It is mostly sandwiches, although they have quite a variety. The decor is enough by itself to make it worthwhile! It's interesting and fun and the wait staff are very friendly. I would go there again. read more

Ordinary fare built around the mighty sandwich in a myriad configurations. Sides include chips in a bag. You could make this food at home just fine. Decor is high, wood booths cluttered with pop culture paraphernalia. Average experience all round. Food 4 + ambiance 4 + value 6 + service 5 = overall 4.5 /10 (forgettable) read more

Super slow! The wings were good (I had bone-in with hot honey BBQ), and our server was pleasant, but the amount of time it took just wasn't worth it. If you have time to sit and wait for drinks, food, and checks, come on in. read more

I called in an order at the new Bluefield, VA location and was told it would be ready in 15 to 20 minutes. I arrived within 15 minutes and was told my order would be ready in a few minutes that they were working on it. 5 mins later I was told it wouldn't be much longer. 15 minutes later I was told they lost my order and would I like to place it again. I never got my order. I do not recommend this location at all. read more

After a tough round of mountain golf with the fellas, we were all in need of cold, crisp beer. After serving three of our crew, our out-of-state friends were flat out refused service as they did not have "REAL ID'S." By out-of-state, we mean these guys flew in USING THESE ID'S. Yet, they were denied their right as red-blooded Americans (over-21, of course) to a cold beer. read more

Ended up getting a slight case of food poisoning. Called the next day to inform the manager (we were up sick all night) who wanted to argue about it. According to the manager, there was no way the food could've made us sick; yet miraculously we both ended up that way after eating there & we both felt better after "evacuating" the food from our body. In the end, the manager is allegedly sending a gift certificate to make up for it. Won't be eating at this location again. read more

Delicious! I loved the balsamic dressing and thoroughly enjoyed the Molly brown sandwich and the chicken Alfredo. Delicious! Large side salad and fruit salad too! Yum! read more

Macado's - Side salad! Delicious balsamic dressing and large portion! - Sandwiches Near Me - Galax, Virginia

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My waitress Sage was so on point and very accommodating. Taco salad: dont be stoopid. Go face deep. Good music too. Totally a win read more

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Great burgers, fairly priced mixed cocktails, and awesome souvenir glasses when you order a mixed cocktail. Cool ambiance with the themed areas. I recommend anything on the menu. The wait staff is very attentive to their guests needs. The dinning area is clean. I would recommend this place to everyone. read more

My family and friends were out on a motorcycle ride and decided to stop in for a bite and there was very few people seated at 3:40 in the afternoon. There was a couple people seated at the bar and after waiting 5-8 min to be seated the waitress took or drink order and I had to get up after 10 min to get or beer. We ordered appetizers at the the time our drink order was made and finally they brought the appetizers. Noticed 4 different tables received their food before the question was ask "Where's our food" after that we ask for the manager and still no food. Total wait time was over an hour and was told our order had never been placed. We payed for the beers and left!!! read more

Waited 10-15 minutes. No server ever came Two other tables seated after us got servers Complain to staff ZERO RESPONSE read more

I have always came here and loved it! Today was a different story. The restaurant was empty and four of us ordered our food. They took forever to take the food out to us! I got a bobagger which includes steak, Munster cheese, mayo, lettuce, tomato, and mushrooms on French bread. First off, it looked like crap it had no meat on it but a bunch of mushrooms and only like 2 banana peppers. Then, it had no lettuce or tomato when I asked for no mushrooms! When I told the waitress she just laughed and said she would tell the manager. She didn't so I got a hold of the manager and she just gave me a discount. Not very happy! read more

Wonderful service from Kristy! She knows her stuff when recommending the sandwiches. There was so much to choice from. It was excellent food! I even got a complimentary glass. I'll be back! read more

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After searching for a sit down restaurant around town that was open after 5:00 p.m. my family and I stopped at Macado's. We walked in and the bar tender looks up but doesn't speak. We move closer to the podium to be seated. After waiting for a bit, a blond waitress comes towards us, turns and makes her way to what I assume was the kitchen area behind the bar. After a bit, two other waitresses come up to the podium. Even though we tried to smile and say hello, they completely ignored us and started looking at the seating chart. One of them - a pretty blond with huge false eyelashes - points to the chart and says loud enough for us to hear, "Don't seat them here, I don't want 5 more people in my area." The other one makes a face and they continue marking things off on the chart and still neither of them speak to us. After waiting another bit for some acknowledgement, we turned and walked out. read more

I got the Titanic it was good but god look at the pic. Of the beer I got little ladie that serving me she was cool she carried on with us mad it a fun night out read more

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Never had a bad experience at a Macado until we decided to go to this one today. The worst part was the potato salad. It had a funny taste and smell. I only ate one bite, my boyfriend ate more but I asked for a box to take it home, in case we got sick we could have it tested. The wings were slightly burnt and definitely not worth the money considering there was barely any meat on them. The waitress was nice but got my order wrong. The sandwich was bland. And its one of my favorites that I get regularly from the Radford VA location. My boyfriend said his was awful and his coke had a funny taste. read more

Went to restaurant twice during antique show and food and service was very disappointing. This restaurant was highly recommended and hope no one else gets disappointed like this. read more

Mandy at the bar was super nice, unlike the hostess that never even made eye contact. Food was fair but nothing came out together. It made the service, impossible for the waitress. Burgers and sandwiches were good but boneless wings were all breading. Will give the spot another try. read more

Got food poisoning from the wings. My friend got the club which used to be huge but this one was tiny and she was still charged full price. This place sucks! read more

The food is great, however the service at all Macados locations is sub par. The typical wait time for food even when the store is not busy is 30+ minutes. I am not sure what causes this and the lack of attention by wait staff, but it is consistent across all locations. The food is great tho if you have the time to wait for it. read more

Sometimes I like this place and sometines not, If they arent busy you will get waited on quickly, if they are be prepared to wait awhile. Same goes for food sometimes good, sometimes not. I usually get turkey trot and its good. The set up in restaurant is nice love all the old pictures and history. Bathrooms are clean. read more

Food here is consistently good. Mostly sandwiches but burgers and salads are great. Service is not quite as consistent. If you're in a hurry, in a large group, on a busy night, expect a wait. The setting and decor are different. The bar is beautiful. Beer selection is decent for Galax. read more

Visited on June 7 for dinner. Fairly crowded and waitress was nice and served us in a timely manner. Food was good as usual. We like this place. Retuned on Sunday, june 13. Seated quickly. Maybe 4 -5 tables occupied. After 15 min we asked if we could order. No one had come to our table. Waitress, same one from June 7, said no had told her we had been seated even though she was waiting on a table 5 feet from us. Placed drink order and asked about wing special. She did not return to our table. After 21 minutes we decided to leave. Took menus and saw waitress carrying on conversation with another waitress who we had observed waiting on her tables in a timely manner. After giving our waitress our menus and told her we were leaving she said nothing! We really enjoy Macados and travel quite a ways to dine there but it seems they are set on going out of business. Obviously a management issue for waitresses to be delinquent in their duties. This was not a short staffing issue because they were not busy at all. Not the first time we've had issues here and probably won't return. We drove a short distance and had a great meal at El TORITO's. Seated quickly and waited on in a timely manner. Great food and highly recommended. read more

I had lunch with a group of ten people. Two of us ordered the corned beef Reuben and we both agreed that these Reubens were probably the worst Reubens that we had ever eaten. First of all they were served almost cold; the meat was sliced unusually thicker than normal. There was a lot of gristle in the meat making bites impossible. On one half the sandwich the whole slice pulled out and the second half I chewed and chewed until the bite was pulled away leaving the gristle hanging. read more

Just left from a terrible dinner. We finished dinner and noticed black and pink mold inside of my ice. The waitress took a cube downstairs. The manager came upstairs to apologize, and offered a discount. When she saw that our card had been ran, she said "sorry does your daughter want a cookie instead?". I said no. She did not give a discount and said that they probably need to have their ice machines cleaned professionally. She apologized, but didn't seem to know how to reverse a charge. Beware of encapsulated mold in your ice! My three year old had ice in her drink too. I'm upset at how this manager handled this situation. read more

Had lunch today and it was excellent!!! All four of us ordered sandwiches, salad and chili. It was fabulous!!! I give it 5 stars and totally recommend this place read more

Had to wait 20 minutes to be seated even though we could see 5 empty tables. I ordered the Molly Brown. The bread was soggy because it was so saturated with mayonnaise. I literally scraped a tablespoon of mayonnaise off of half the sandwich before I finally gave up. The waitress was nice but the food wasn't really good. I don't mind paying for good food but it was way overpriced for food that wasn't really good. Probably the last time I will eat here. read more

My wife and I have been to this Macados on three separate occasions. The only consistent thing we've found is that our rating gets lower each visit. Notably, every time we've been in we've experienced a dirty table and crumbs on the seats. Not deterred, we always give them a mulligan on that because they seem to stay reasonably busy and the staff is quite friendly and helpful. The food is basically a rehash of 1980's Bennigan style 'comfort' food. I had breaded shrimp and the operative word is 'breaded'. Far more breading than shrimp. If you like fried and breaded foods, you couldn't find a more appropriate setting...they do it with aplomb. My wife had a hankering for some avocado and ordered the Southwestern Fiesta Salad, which prominently listed avocado as an ingredient therein. Upon receiving it, she noticed there was no avocado to be found...none at all. We waited an obligatory 10 minutes for the waitress to return and, naturally, she did not. I ran down a friendly employee who retrieved her and we informed her of our dilemna with the missing avocado and she went to the kitchen to research it. She returned stating "We're out of avocado". No mention of what can I do to make it better, nor any mention of lowering the check amount to accommodate the missing ingredient. I want to like this restaurant, genuinely I do. I also believe in strongly considering all angles before posting a review that isn't positive. But Macados exhibits less than stellar customer service attitudes and simply isn't that accommodating. With as many good venues in our neck of the woods (Herrera's Vineyard, Putters @ Shelton, etc.) there is no reason to accept run-of-the-mill food with poor customer service. In their defense, one of the manager's was cleaning a table next to ours as we were exiting...she did ask how was our food and experience and I told her the very story I've outlined here. She asked, "Is that a deal breaker?" I told her it certainly lowered my Yelp rating and I was just being 100% honest and up front. But not a single word came out of her mouth as to what she could do to assuage me or help me be a happier customer. That friends, speaks volumes, doesn't it? read more

Good drinks, service and food! Our favorite place to eat! Also, the atmosphere is great!

One star is too much for this place! The tables were sticky. Service was slow. The waitress stopped by our table to say that our orders were in the window and she would go get the food. 10 minutes later she served us sandwiches with cold fries and tots. There were 3 customers in the whole place! My wife ordered a fried chicken sandwich. The breast was so small that we had trouble finding it! Then she hurt her teeth when she tried to eat it! Such a shame. The location is great, but I don't think that these guys are interested in making money. I won't be back until management and staffing change. read more

Well stopped by to have a glass of wine and a little lunch... Came across a very good bartender named Eve!!! She nice very courteous and very good looking!!! So if you get time you should stop by and say hi!!! read more

Extensive sandwich menu with generous portions. Consider splitting if you're counting calories. A nice atmosphere with decent execution but could stand a thorough cleaning. read more

We were looking for a place to eat an early dinner after kayaking all day. Where we planned on going was closed so we came here and weren't pleased. It's a typical chain restaurant with ok food and terrible drinks...especially for the price. read more

The food here is never the issue, it's the service. We have enjoyed eating at Macados since our college days (and that's been a good while now...) and we are glad to have this location here in Galax. The building is the town's old post office and the decor is great. There's parking adjacent at the farmer's market. They can usually accommodate groups pretty easily. The menu has a good variety of sandwiches, salads, wraps, and a few pasta dishes. Good desserts and drink specials. The bar area is nice. But, as other reviewers have said, the service is hit or miss. Do not come if time is a factor in your day. The servers are usually friendly, but the timing of service, refills, etc., is not good most of the time. I'm never sure if it's a kitchen issue, understaffing, or dividing the waitresses in too many directions. If you are dining with kids, be sure to bring plenty of things for them to do while you wait. You might also want to consider packing a meal for them if they are toddlers or light eaters. The $5.95 kids meal is a bit pricey. This is a fun place to come with friends and we've had many good times here. Eat here with confidence, but be prepared to wait. read more

Food poisoning, urine on the bathroom floor, food was wrong, cold, and we found a bit of plastic glove in the meat of the sandwich. When we brought our concerns to the manager, a woman named Bonnie, we were dismissed and told we could have a discount or get bend. The girl who seated us rolled her eyes when we asked if we could sit in a certain area of the restaurant. If I want to be this miserable, I'll go to my in laws and not pay for poor quality food and a dirty and unsanitary restaurant. read more